I purchased Babyliss hair straighteners from Amazon about a year ago which developed a fault. I contacted Babyliss customer service to see if they could be repaired or replaced. They answered my call... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Spoke to a wonderful Customer Service agent, Francesca. She handled my enquiry with the utmost professionalism And I ended up getting the out come of my issue with a new appliance which was great. T... Ver mais
The Babyliss hairdryer purchased as a Christmas gift in December 2025, had lost power and was stuck on one setting. I contacted Babyliss Customer Services and Francesca helpful, professional and frie... Ver mais
A empresa respondeu
The service I have received due to my faulty hairdryer has been brilliant.I was given advice and my problem was duly solved with a new product. Lovely friendly and very helpful customer service la... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Conair Group Ltd, Maplewood Crockford Lane, RG24 8YB, Basingstoke, Reino Unido
- 0370 5133191
- ukinfo@conair.com
- www.babyliss.co.uk
4,8
Excelente
615 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fantastic service
Fantastic service, I got in touch over a small issue with my curling wand and was sent a brand new one! Very helpful would highly recommend.
17 de outubro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Problem resolved with ease!
Contacted BaByliss as I bought some straighteners from their amazon store and had used them once when recieved a month ago, I'm curly haired so never straighten a lot, went to use them again the other day for the second time and they lit up, but no heat what so ever. I contact babyliss with the issue, they asked for all the relevant information needed and told me a repair could not be done, so they would send a new replacement out and I received them today after speaking to them yesterday! Amazing customer service, cannot fault them one bit! Appreciate it greatly, 100% recommend this brand always!
12 de outubro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Had an error come up on my hair…
Had an error come up on my hair clippers. Quick online chat, received an email, sent the photo required and job done. New clippers being sent out to me. Great customer service.
14 de outubro de 2025
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Really helpful customer service
Really helpful customer service. Once I made contact they were very prompt in advising and sorted a replacement to be delivered to me .
1 de outubro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
The customer service was impeccable…
The customer service was impeccable from start to finish, very pleasant and helpful staff
10 de outubro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Excellent customer service agents
Excellent customer service agents, dealt with my query, not only promptly and professionally , but also friendly and sympathetically. My original appliance developed a fault and a replacement is now on its way. I couldn't be happier ☺️
9 de outubro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Babyliss hair clipper
Great customer care sorted out a problem we had with a faulty product straight away and a replacement sent out immediately.
3 de outubro de 2025
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Tresemme hairdryer developed a fault.ntacted them when my Tresemme…
Contacted them when my Tresemme hairdryer developed a fault. It was two and a half years old with a 3 year guarantee. I was dealt with efficiently and swiftly. I received a replacement the next day. Extremely pleased with the service.
25 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Always easy to deal with for warranty…
Always easy to deal with for warranty repairs. Normally send me out a replacement. Why I always buy BABYLISS for men
2 de outubro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Fabulous after sales team
The Babyliss After sales team are brilliant! Professional understanding of my problem with the Shaver which was replaced free of charge with an extended warranty . Absolutely brilliant in this day and age
25 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent Customer Service – Above and Beyond
I believe the true measure of a company is how they respond when things go wrong. I had a small issue with my BaByliss Gold Pro Skeleton Trimmer, and the customer service I received was absolutely perfect.
The team handled my enquiry quickly, clearly, and with genuine care.
This kind of service makes a big difference. If I am ever choosing between products in future, and BaByliss make one that fits my needs, they will automatically be one of my top considerations.
A big thank you to Inka and Philippa for their help.
Highly recommended.
22 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Contacted Babyliss on the off chance I…
Contacted Babyliss on the off chance I could buy a replacement part for my clippers that had failed after long service. They replied really quickly and professionally but couldn't. Even though I advised the age of the clippers Inka persisted so I sent them the info they requested, without much hope. Unbelievably at the very very end of the guarantee period Babyliss have offered to replace the whole set! I am extremely pleased and dumbfounded all at once. It's just a pity they couldn't replace the one small part required, I'd have been happy with that and it's good for the planet too Babyliss! Well done Inka and Babyliss, a real standout experience!
24 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Customer Service at its best
Had to contact Babyliss when my Big Hair styler developed an issue. I knew it was "old" so wasn't expecting much, just some advice really. I couldn't answer all their questions because I was away from home but, instead of just cutting me off, they kept my enquiry open until I got back AND, because it couldn't be repaired or replaced, they offered me a fabulous discount on a new item! Customer Service at its best and how it should be! 10/10 for this excellent company!
22 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Excellent customer service
Excellent customer service, my straightener stopped working and I was met with very kind customer service who were very helpful and sent me out a new one straight away
18 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
I bought some trimmers 2 years ago and…
I bought some trimmers 2 years ago and the lever has broken off. Babyliss have been sooo helpful and have provided a replacement trimmer. Thank you
16 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Great service!!
Very prompt and efficient dealing with my issue. I think I initially spoke with Yomna over the phone who was very polite and helpful. Thank you
16 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
My hairdryer was faulty but the…
My hairdryer was faulty but the customer service was excellent. Very helpful and quick to provide a replacement
11 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Customer service has been amazing
Customer service has been amazing. Responded to my email within the day and now they have resolved the issue within 2 days. Very impressed and happy with the outcome thank you.
12 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Had a faulty hair straightener the…
Had a faulty hair straightener the company replaced it with no problems very efficient
8 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Air styler broke within 8 months of use…
Air styler broke within 8 months of use so I contacted the support teams, extremely fast responses even over email and issue was resolved within 2 hours with a new product being sent
6 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
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