I purchased Babyliss hair straighteners from Amazon about a year ago which developed a fault. I contacted Babyliss customer service to see if they could be repaired or replaced. They answered my call... Ver mais
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Leia as opiniões dos outros
The service I have received due to my faulty hairdryer has been brilliant.I was given advice and my problem was duly solved with a new product. Lovely friendly and very helpful customer service la... Ver mais
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I spoke to customer service as I had a problem with my BABYLISS gas tongs. They could not have been more helpful when I explained my problem. Within a few days they sent me an e.mail saying they were... Ver mais
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The Babyliss hairdryer purchased as a Christmas gift in December 2025, had lost power and was stuck on one setting. I contacted Babyliss Customer Services and Francesca helpful, professional and frie... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Conair Group Ltd, Maplewood Crockford Lane, RG24 8YB, Basingstoke, Reino Unido
- 0370 5133191
- ukinfo@conair.com
- www.babyliss.co.uk
4,8
Excelente
614 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Babyliss have been amazing
Babyliss have been amazing, my straighteners were faulty but after a few quick replied emails they sent out a new pair under warranty. The service I received was great, can't fault the service, shame about the straighteners but I understand technology can break. Well done Babyliss keep up the good work.
21 de julho de 2026
Opinião espontânea
Resposta da Babyliss
Good afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Inge
Customer Care Team
I had an issue with my hairdryer
I had an issue with my hairdryer, and Francesca was absolutely wonderful throughout the whole process. She was friendly, professional, and took the time to help me find the best solution. Her excellent customer service made the experience stress-free, and I felt genuinely valued as a customer. I'm very satisfied with the support she provided and would highly recommend their customer service. Thank you, Francesca!
17 de julho de 2026
Opinião espontânea
Resposta da Babyliss
Good afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I contacted Babyliss after my…
I contacted Babyliss after my straighteners dipped in performance & were not working effectively. The customer service received was friendly, speedy & helpful with a replacement set of straighteners being sent out very quickly. Really pleased with the service provided
13 de julho de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
The company is professional and understanding
The company is very professional / polite and helpful. I purchased a Babyliss shaver just under a year ago. The power lead just stopped working so I did the research to find a replacement. Turns out that there are many models that look similar but the power cords are different. In desperation I phoned the company and after sending photos as I couldn’t find the model code they are sending a replacement free and also informed me my guarantee runs for another couple of years.
14 de julho de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
BaByliss Customer Care Experience
I like BaByliss products and have never had a problem before. Unfortunately, my straighteners stopped working. Francesca of the Customer Service team was absolutely brilliant! She was professional, efficient, understanding and friendly, everything you want in a customer care person :) She resolved the issue for me in such a short time period. It was a very seamless experience, thank you :)
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13 de julho de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Speedy customer service
My straighteners broke after 2 years and had a 5 year guarantee. Within 2 days of emailing them with my receipt and the issue, a brand new pair arrived. Amazing customer service
9 de julho de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
You can measure how great a company is…
You can measure how great a company is when you have an issue. Their customer service was amazing in particular Francesca. She gave clear instructions how I can get their the information I needed. Always responded really fast and was very pragmatic about my issue and understandimg. First class
3 de julho de 2026
Opinião espontânea
Resposta da Babyliss
Good Moring
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent service from Francesca in the…
Excellent service from Francesca in the customer care centre…above and beyond expectations!
23 de junho de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Fab Customer Service from Francesca
Francesca answered my query about a stock item efficiently and courteously, highly recommend Babyliss not only for customer service but products too, wouldn’t buy anything else.
23 de junho de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Great help and understanding from…
Great help and understanding from Francesca and the company. Received curling tongs as a gift in December 2025 and they stopped working after just 6 months. On trying to get them fixed/replaced I found out that the warranty had expired in 2021! On contacting the company they were so helpful and as gesture of goodwill they replaced them. I will write another review when I have used them. Thank you again Francesca and Conair.
18 de junho de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent service
Although I was disappointed in the performance of this dryer my problem was dealt with quickly and with a favourable outcome.
16 de junho de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
The after sales service offered by… Philippa & Inge
The after sales service offered by Babyliss is exemplary. My particular product had a slight fault and the guys from Babyliss sorted it out for me. Great company.
12 de junho de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Customer service is second to none
Customer service is second to none, no beating about the bush with excuses, My appliance was a year old and Babyliss was prompt to reply to my email and the fastest resolution ever, well done BABYLISS!
10 de junho de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Faulty product
I contacted Babyliss about a faulty set of men's clippers.
Within 24 hours I was informed that a new set of clippers were being sent to me as the faulty ones couldn't be fixed. Outstanding customer service from start to finish. Would recommend this company to anyone and will definitely be purchasing future Babyliss products.
9 de junho de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Very helpful and I love the…
Very helpful and I love the straighteners by Babliss better than any others I used
8 de junho de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent customer service
Excellent customer service. Had a faulty product and customer service went above and beyond to resolve the issue. Can't praise them enough
5 de junho de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Defective curling tongs…
A problem with defective curling tongs was rectified within two to three hours of contacting customer service. I was informed a replacement would be sent out within a couple of days, which is very good customer service.
5 de junho de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I had to contact their support email as…
I had to contact their support email as my appliance was slightly faulty, but their response was unbelievably fast and very clear and direct about what they needed to see. Even when my emails to them went to drafts and i forgot, many months later i replied again, and they still responded so fast! incredible service and made it easy for someone to come with them to a complaint. the person i was dealing with was Yonma and they were excellent.
4 de junho de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
My problem was dealt with efficiently…
My problem was dealt with efficiently and with great understanding.
All resolved in a few hours.
I am very pleased with the outcome.
Babyliss Customer Service is second to none.
28 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I received excellent customer support…
I received excellent customer support for a product that failed after 3 years, from the first contact everything was handled perfectly and I have now got a replacement issued with extended warranty. Process was so good and with real customer focus! Well done!
28 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
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