I purchased Babyliss hair straighteners from Amazon about a year ago which developed a fault. I contacted Babyliss customer service to see if they could be repaired or replaced. They answered my call... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Spoke to a wonderful Customer Service agent, Francesca. She handled my enquiry with the utmost professionalism And I ended up getting the out come of my issue with a new appliance which was great. T... Ver mais
The Babyliss hairdryer purchased as a Christmas gift in December 2025, had lost power and was stuck on one setting. I contacted Babyliss Customer Services and Francesca helpful, professional and frie... Ver mais
A empresa respondeu
The service I have received due to my faulty hairdryer has been brilliant.I was given advice and my problem was duly solved with a new product. Lovely friendly and very helpful customer service la... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Conair Group Ltd, Maplewood Crockford Lane, RG24 8YB, Basingstoke, Reino Unido
- 0370 5133191
- ukinfo@conair.com
- www.babyliss.co.uk
4,8
Excelente
615 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I received excellent customer support…
I received excellent customer support for a product that failed after 3 years, from the first contact everything was handled perfectly and I have now got a replacement issued with extended warranty. Process was so good and with real customer focus! Well done!
28 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Brilliant Product & Terrific Customer Service
I love the Big Hair Rotating Hair Dryer Brush, which easily smooths my wavy-curly hair into lovely natural-looking straight hair. I've used it for years. The latest one was still in guarantee and developed a fault. Customer service were brilliant at quickly replacing it. (It came today, which took only a few days to arrive.) They are prompt, efficient, polite and kind. Great service which other companies could learn from.
22 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Customer service is fantastic
Customer service is fantastic, my problem was sorted very rapidly , much appreciated, thank you
27 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
no problem getting a replacement…
no problem getting a replacement hairdryer when my one stop working very good response from customer service center
21 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent customer service
Excellent customer service. Replacement en route and all done easily by email.
20 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Trimmer fault - brilliant service
I recently had a problem with my Babyliss Trimmer which up to that point had been a great product. Customer services were superb when I contacted them. They guided me through what information they needed, what photographs to send, were really friendly and helpful all the way through. They have promised me a replacement trimmer which is now on its way.
Brilliant team who dealt with my problem fantastically!
20 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Customer Service for Hair Clippers
Philippa and Sandra were both quick to respond to my issue with BaByliss hair clippers not being able to charge. They ordered me a replacement the same day and extended my warranty. They deserve nothing less than 5/5.
19 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Received prompt reply from my initial…
Received prompt reply from my initial email and my replacement Babyliss tong is on the way to me, and it s good that I don’t have to return the faulty one.
Great service.
19 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Customer Service
Had a problem with a hairdryer I had purchased in December the customer service I received from Inge and Sandra was exceptional a new hairdryer is on its way with an extended warranty- thank you both very much
19 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Curling tongs
Very quick to respond to my query and excellent customer service . Action was taken straight away. Great service
18 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Fantastic Customer Service
The prompt responses, clarity of communication and honest concern about the issue I raised were very welcome. My problem was resolved entirely to my satisfaction within 48 hours ~ excellent!
18 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
A thoroughly competent a experienced engineer attended
Ashley, the engineer, was impressive and worked assiduously on my unvented cylinder. I felt utterly confident in him and was totally justified. Well done, British Gas!
18 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Great customer service
Inge in customer services has been so helpful and quick to respond. Went above and beyond to help me so thank you very much x
14 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent after sales service
Excellent after sales service. From the moment I rang Customer service to report a fault on my hairdryer, the communication was excellent & I received my replacement hairdryer within days.
1 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Great service prompt attention and…
Great service prompt attention and minimal fuss
11 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I had an issue with my dryer
I had an issue with my dryer, and I emailed them to sort out. I am beyond happy with the experience.
Bear in mind that I had the problem over the weekend and I shot them an email about it. They quickly picked up on Monday and promptly sorted my problem out.
Great
11 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Customer Service Experience
I had an issue with a hairdryer - the customer service team were amazing. They went above & beyond to make everything easy & we’re really efficient & friendly. Thank you!
7 de maio de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Absolutely excellent customer service
Absolutely excellent customer service. I contacted customer services about an issue with my hairdryer and they were so unbelievably helpful, professional and efficient. Issue resolved, in less than 4 days replacement received. Not often you get service like this from companies... thank you
30 de abril de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
What a great level of customer service…
What a great level of customer service provided by Yomna, very quick response and amicable resolution to my issue.
27 de abril de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I have contacted to costumer services…
I have contacted to costumer services lady I spoke was very helpful and friendly I managed to explain the issue did take some time to resolve it I think that was probably they way to solve the issue I think we managed to resolve the issue I m waiting for return they confirm
Over all I m happy
17 de abril de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
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