I purchased Babyliss hair straighteners from Amazon about a year ago which developed a fault. I contacted Babyliss customer service to see if they could be repaired or replaced. They answered my call... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Spoke to a wonderful Customer Service agent, Francesca. She handled my enquiry with the utmost professionalism And I ended up getting the out come of my issue with a new appliance which was great. T... Ver mais
The Babyliss hairdryer purchased as a Christmas gift in December 2025, had lost power and was stuck on one setting. I contacted Babyliss Customer Services and Francesca helpful, professional and frie... Ver mais
A empresa respondeu
The service I have received due to my faulty hairdryer has been brilliant.I was given advice and my problem was duly solved with a new product. Lovely friendly and very helpful customer service la... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Conair Group Ltd, Maplewood Crockford Lane, RG24 8YB, Basingstoke, Reino Unido
- 0370 5133191
- ukinfo@conair.com
- www.babyliss.co.uk
4,8
Excelente
615 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
From the very first phone call you were…
From the very first phone call you were all so very helpful and understanding, service and advice was simply the BEST,
12 de março de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Great customer service
Great customer service! Quick and easy! Didnt have to deal with any bots or Ai ! Issue was resolved within a week!
16 de março de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Excellent company response to an email
The company responded promptly to an email - and have sent me a replacement cable that was otherwise unavailable currently to buy - so I can continue to use my babyliss hot brush. Helpful and responsive approach - I would buy babyliss products preferentially because not only are they high quality but the service is excellent too
9 de março de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
I’ve had a couple of issues with one of…
I’ve had a couple of issues with one of my clippers from Babyloss. However I have to say that their customer support is outstanding. They get back to you quickly and efficiently . Can I do a special shoutout to a lady called Yomna. She had gone above and beyond to help me and very much exceeded my expectations. Thank you very much
25 de fevereiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika.
Customer Care Team
Fantastic
Fantastic, responsive customer service. Couldn't have been more helpful.
11 de março de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
my 6 monts hairdryder got damaged and…
my 6 monts hairdryder got damaged and Babuliss repace after 2 days without any problems. Very convenient.
Amazing customer service
10 de março de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Definitely a fault with this product
I received a babyliss x shaver for Christmas. First impression were happy. I loved it. Unfortunately by February the shaver had lost it's power to cut. Even though it's correctly charged. Then whilst troubleshooting I see hundreds of reviews with the same issue. Surely this is a fault with the product and at £60 for 4 weeks of use is simply not good enough.
1 de março de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning Daniel,
Thank you for taking the time to share your feedback and we are really sorry to hear about your experience with the shaver.
This is certainly doesn't sound normal, we are happy to help you resolving this issue, if you can kindly contact our customer support team on support@babyliss.co.uk or you can call us on 0370 513 3191
Kind Regards,
Yomna.
Customer Care Team
Great Customer Service
Like other reviewers have said, I received great, professional customer service from Philippa and Sandra. I had an issue with my Babyliss hairstyler after owning it for 14 months. Contacted Babyliss who quickly dealt with the matter and are sending a replacement to me.
I am very happy with your customer service!
9 de março de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Friendly and efficient
A friendly advisor listened to the problem I had with my Cordless gas tong and helped to resolve the issue speedily.
Inka couldn't have been more helpful and patient and is a credit to the company.
4 de março de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika .
Customer Care Team
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika .
Customer Care Team
Fantastic and professional customer…
Fantastic and professional customer service. Had a babyliss airstyler that had stopped working after 14 months. Contacted babyliss who quickly dealt with the matter and are sending a replacement to me. Very happy with this experience.
9 de março de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika .
Customer Care Team
Perfect customer relations
I have just experienced the most professional dealings with Babyliss. From start to finish they have been prompt to answer, extremely clear in any information they require and helpful with my questions. I would absolutely recommend their customer service to anyone. They could not have been any more helpful if they tried.
3 de março de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika .
Customer Care Team
Excellent and very prompt service
27 de fevereiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Excellent customer service
Excellent customer service. Got a faulty product and their reply is quick and easy. Solved my issue in 1 day. Can’t be anymore happier.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika .
Customer Care Team
Great product and fantastic customer service
I received a Babylis Hair Straightener as a gift for Christmas. The product itself was great, just as good, if not better than the over priced salon brand I owned previously. Unfortunately, after a few weeks they suddenly stopped working. As they were a gift, I did not have a proof of purchase so could not return them to the store. I contacted Babylis customer service with details of the issue. They replied within a few hours asking for further details and photos of the product. Less than 24 hours later they confirmed that a replacement product was being sent, with an extended period of warranty. I am extremely impressed with their prompt and helpful customer service, and would definitely recommend Babylis as a brand to use in the future.
25 de fevereiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
BabyLiss Curling Tongs
When my BabyLiss curling tongs stopped working, I contacted BabyLiss and the customer service was really good. The tongs were returned to them and within 4 days I had an email confirming the fault. A full refund has been issued and I will be looking to purchase a new one in the sales as they were really good and I was gutted to have to return them.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent and Flawless Service
It was a pleasure dealing with this Company, from my first telephone call to report a faulty Hot Brush, Yomna immediately took control of the situation and managed the replacement of the faulty unit in a very professional and efficient way. I was kept updated and received a new boxed Hot Brush within a week of my first call to the Company. I would definitely recommend this company on the excellent quality of their service which was flawless.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent customer service
I reported an issue with my Babyliss beard trimmer and received a very quick response from Inge in customer services. She asked me to provide some photos of the trimmer (reference number, batch code, etc.) together with some more info about the issue. Inge and Sandra advised the fault would be resolved by dispatching a replacement product. Very satisfied with the entire process. Many thanks, Jake.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Replacement Hair Straighteners
I contacted Conair as directed on my Babyliss 5 year guarantee, after my hair straighteners stopped working. I received a prompt reply and apology. Once I provided the information they required, they advised they would send a replacement product. This arrived 24 hours later. Very impressive service, thank you.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Broken Straighteners
I had an issue with my hair straightener not turning on. I thought it would be out of warranty as the straighteners were purchased a year ago, but thought it was worth a try anyway. Conair customer services (specifically Inka and Sandra) were quick to respond, and made the information they needed clear. Turns out I actually have a 3 year warranty on the straighteners which is kindly being extended by 6 months, and they're sending a new pair of straighteners out.
16 de fevereiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
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