I purchased Babyliss hair straighteners from Amazon about a year ago which developed a fault. I contacted Babyliss customer service to see if they could be repaired or replaced. They answered my call... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Spoke to a wonderful Customer Service agent, Francesca. She handled my enquiry with the utmost professionalism And I ended up getting the out come of my issue with a new appliance which was great. T... Ver mais
The Babyliss hairdryer purchased as a Christmas gift in December 2025, had lost power and was stuck on one setting. I contacted Babyliss Customer Services and Francesca helpful, professional and frie... Ver mais
A empresa respondeu
The service I have received due to my faulty hairdryer has been brilliant.I was given advice and my problem was duly solved with a new product. Lovely friendly and very helpful customer service la... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Conair Group Ltd, Maplewood Crockford Lane, RG24 8YB, Basingstoke, Reino Unido
- 0370 5133191
- ukinfo@conair.com
- www.babyliss.co.uk
4,8
Excelente
615 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
J’ai acheté une brosse BaByliss…
J’ai acheté une brosse BaByliss rotative et je suis très déçue les picots de la brosse ont commencé à s’abîmer dès la première utilisation en plus les 2 brosses fournis ne conviennent pas à mes cheveux qui sont mi long brushing catastrophique c’est l’argent perdu cette brosse a été acheté chez Electro dépôt qui refuse le retour de produit pour Hygiene donc j’ai contacté babyliss directement qu ont accepté le retour gratuit et une réponse négative car ils disent que la brosse a été analysé et tout va bien on m’a accordé un geste commercial de 50 % pour l’achat D’un autre produit sur le site de baby liss donc il faut encore dépenser l’argent et surtout régler les frais honteux et inadmissible plus jamais cette marque je déconseille
13 de janeiro de 2026
Opinião espontânea
Resposta da Babyliss
Hi Sonia,
Thank you for your review. we do welcome all reviews and we will most certainly pass you comments on. I am sorry to hear you are not happy with the service received .However please be advised you have come through to the UK review platform and we are not able to assist you with this you would need to contact the French department they should be able to assist you further. Please see below
Siège social
BaByliss SARL (Paris)
99 Avenue Aristide Briand
92120 Montrouge - France
+33 (1) 46 56 47 57
They should be able to assist you further
Could I also kindly ask you to remove the review as this platform is for the UK only .
Kind Regards
Yomna.
Conair Customer Care Centre
My experience was really good.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Ok trimmers
Trimmers are generally ok, but forget about warranty, if something goes wrong you are left alone.
While it was ok, I will never use them again. Glad I shift to Braun.
1 de fevereiro de 2026
Opinião espontânea
Resposta da Babyliss
Hi
Thank you for your review we do welcome all reviews and we will most certainly pass you comments on. I am sorry to hear you are not happy with the service received .However please be advised you have come through to the UK review platform and we are not able to assist you with this you would need to contact the Netherland department they should be able to assist you further. Please see below
feedback@conair.com
info@babyliss.nl@conair.com
They should be able to assist you further
Could I also kindly ask you to remove the review as this platform is for the UK only .
Thank you .
Kind Regards
Angelika
Conair Customer Care Centre
I queried a fault on a Babyliss beard…
I queried a fault on a Babyliss beard trimmer and received very quick response from Phillipa & Yomna and team. They asked for some pics and info surrounding the issue. They indicated that the fault would be resolved by dispatch of new replacement product. Very satisfied with the entire interaction. Thank you.
11 de fevereiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent service
I got in touch with Yomna and told her my shaver was making an unusual sound. After sending me an email with a few question that needed answering, Sandra responded to me very promptly that my shaver was going to be replaced. Excellent customer service from both Yomna and Sandra who went above and beyond.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Most excellent service
When the appliance developed a fault, I contacted the Conair group to see what could be done to fix the problem .
They were amazing from start to finish they couldn’t find a spare part to repair it so they sent a whole new unit which I received within a couple of days What an excellent service . My faith in humanity has been restored, thank you. For doing a brilliant job.
5 de fevereiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Absolutely fabulous customer service…
Absolutely fabulous customer service just contacted about my not charging clipper and replaced. Brilliant
28 de janeiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I bought a babyliss clipper and I had…
I bought a babyliss clipper and I had some problems with it over a year later, babyliss have replaced this item with no issues and the customer service was impeccable!!!
I highly recommend babyliss!!
5 de fevereiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
I would like to share my genuine…
I would like to share my genuine appreciation for BaByliss and their customer support team. After spending a significant amount of money on a trimmer, I faced issues that initially caused a lot of frustration. However, BaByliss truly stood by their product and their customer.
I am especially grateful to Inka and Sandra, who provided outstanding customer care throughout the entire process. They were patient, understanding, and extremely supportive when I was struggling. Their professionalism and willingness to help made a huge difference, and they ensured that my concern was taken seriously.
BaByliss has now arranged to replace the trimmer and send me a new one, which shows their commitment to customer satisfaction and product quality. This experience has restored my trust in the brand.
Thank you, BaByliss, and special thanks to Inka and Sandra for going above and beyond. Customer service like this is rare and truly appreciated.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Just fabulous customer service
Just fabulous customer service. My straighteners had broken, they replaced them within a few days and my original guarantee was extended. They went over and above to please their customer. Will only ever buy Babyliss in future.
20 de janeiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Had a hair dryer nearly 2 years into…
Had a hair dryer nearly 2 years into warranty that developed a fault and the arranged replacement with fantastic service
20 de janeiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Great customer service
I had a problem with a travel hairdryer that kept switching off after a minute of use. I supplied them with all the product details they asked for and they have offered me a replacement. Thank you to the customer care team.
27 de janeiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Very good experience with the customer…
Very good experience with the customer service team, quick and helpful.
27 de janeiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Prompt attention
Very good service from Customer Services, very helpful and friendly. Very prompt response to solve my problem.
26 de janeiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent customer service
Excellent customer service. My straighteners broke and were still within guarantee. I contacted Babyliss to see if they could be fixed and unfortunately they couldn’t, but I supplied photos and an explanation. They responded very quickly and the next day the replacement arrived at my home! Couldn’t be happier with the customer service.
24 de janeiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Very helpful in dealing with my faulty…
Very helpful in dealing with my faulty appliance. Responded quickly and resolved promptly. Thanks again
21 de janeiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Contacted Conair Customer Services…
Contacted Conair Customer Services regarding hair straighteners that were failing to heat up.
Within 2 hrs, I was informed the hair straighteners were being replaced and I would receive these within the nxt 7 days. My current 5 yr guarantee also extended for 6 mths .
Customer Services were excellent, understanding and caring ensuring their customers' needs are met.
20 de janeiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Sent replacement hair-dryer
I had a hair dryer that was almost out of warranty. The plugs were bending so it made it too dangerous to use. After messaging the Conair team they asked for some pictures and info, then provided me with a replacement hair dryer! Excellent customer service and a reliable warranty. I would not hesitate to buy their products again knowing they treat customers with respect and honour the warranty provided.
12 de janeiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Great Customer Service
My appliance from Babyliss stopped working within a year of purchase, however, the customer service was brilliant. The team were really helpful and streamlined the process of replacing the item which was still within the guarantee window. I usually dread having to go through customer service calls, but have been genuinely impressed with how quick and concisely the issue was dealt with.
14 de janeiro de 2026
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Given the BaByliss Men 10-In-1 Carbon…
Given the BaByliss Men 10-In-1 Carbon Titanium Multi Trimmer, model number MT727E. For Xmas. Broke 2 weeks later. Springs hurting out of an attachment.
sorry, my item it a Babyliss ref no- 7256U type - T165a
Bought in the UK
7 de janeiro de 2026
Opinião espontânea
Resposta da Babyliss
Hi Carl,
Thank you for reaching out, and I’m sorry to hear that you’re experiencing an issue with your appliance.
Please note that your message has come through to the UK customer service team, and the appliance shown does not appear to be a UK model. If you are not based in the UK, we kindly ask that you delete this review and contact the relevant customer service team for your country.
If you are based in the UK, please contact us directly at ukinfo@conair.com, and we will be happy to investigate and assist you further.
** Please provide us with your email address or telephone number so that we can assist you further, otherwise, you can contact us directly at ukinfo@conair.com or you can call us on 0370 513 3191
Kind regards,
Yomna.
Conair UK Customer Service
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