Beresfords Opiniões 

Resposta da Beresfords

Publicada a 11/08/2026

Having read your recent review Denise, it is extremely disappointing to note the comments made within.

Following a detailed appraisal of your file, and your subsequent contact via phone with both myself, and the local office, file notes outline a different view to your own in terms of how events have unfolded throughout your interaction with our Company. Our internal notes, which include conversations from phone calls and any emails sent and received, are added to the file in ‘real time’ and cannot be amended thereafter.

Concerning the viewing you have requested on numerous occasions, we have made our position perfectly clear. We have a duty of care with regards to our clients and our employees and should we have concerns, will not place them in a vulnerable position. With this in mind, we will not be accompanying your viewing and have made our seller aware as to the reasons why.

It is also worth noting that you told me several times you had numerous properties and did not need to sell a property to buy onwards. This is contradictory to the comments you have made.

To suggest the approach of our Branch Manager was rude is somewhat harsh, given how you choose to conduct yourself. I have been on the receiving end of your abusive language and have made it very clear we will not tolerate such behaviour.

I trust this clarifies our position with regards to your request.

Alison Horsley, Customer Services Director.

Resposta da Beresfords

11/08/2026

Having read the contents of your recent review Aidan, it is disappointing to note the comments made within.

I have carried out a detailed appraisal of your file as to how events transpired with the property you intended to purchase and spoken with individuals involved. Please note our internal file notes are recorded in real time as matters progress, outlining conversations by phone and email, and cannot be amended thereafter.

When we secured instructions to sell the property you were purchasing, we acted in good faith, obtaining the relevant information from the seller. We had no reason to believe the detail was anything other than accurate and therefore proceeded to market the property.

Whilst I can appreciate how frustrated you must have felt upon learning that you were not able to proceed with your intended purchase, this was beyond our control due to circumstances highlighted. We could not have predicted the findings of an independent property survey undertaken by a chartered surveyor.

All our buyers are encouraged to gain independent surveys, and this was highlighted to you when our Director of Office addressed your complaint directly. The associated cost forms part of the risk when purchasing a property and when issues are identified, it can affect a buyer’s decision to proceed.

I am sorry you could not achieve the outcome you desired but I am confident the office has acted in your best interests. Our sales team work hard to ensure they provide the best possible customer care, and they will be equally disappointed you were unable to progress with your purchase.

Should you wish to discuss this matter further, please feel free to contact me on a.horsley@beresfords.co.uk. In the meantime, I wish you well with your property search.

Alison Horsley, Customer Service Director

Resposta da Beresfords

10/08/2026

Hi Richard
Thanks so much for posting your feedback. I am pleased that you have found our lettings team to be helpful and you have felt that the process of letting out your property has been a relatively smooth process. We look forward to assisting you again in the future.
Steven Bond
Managing Director - Residential Lettings

Resposta da Beresfords

10/08/2026

Hi Ben
Thank you for your recent review. It was pleasing to read that you have been impressed with the service you have received from our lettings team and it is great to know that you wouldn't hesitate to use us again. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Resposta da Beresfords

10/08/2026

Hi John
Thank you so much for providing us with your feedback regarding the service you have received from Ross who is part of our renewals team. It was great to read that he keeps you fully up to speed, and is informative and swift in his responses to any queries and questions you may have. I know he will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Resposta da Beresfords

7/08/2026

Hi Gemma,
Thank you for your recent feedback. It was great to read that you have been working with us for over 15 years now and have always been happy with the service we have provided when finding you suitable tenants for your property. I know that Lauren and her team will be very grateful for your kind words and 5-star rating and we hope to continue our working relationship with you for many more years to come.
Steven Bond
Managing Director - Residential Lettings.

Resposta da Beresfords

7/08/2026

Hi John
Thank you for providing us with your recent feedback. I am pleased that you have found our lettings team to be helpful and informative during your recent change of tenancy within your property. We all very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Resposta da Beresfords

24/08/2026

Hi Amanda
Thank you so much for your kind words and 5-star rating which are very much appreciated.
Steven Bond
Managing Director - Residential Lettings

Resposta da Beresfords

24/08/2026

Hi Gill
Thank you for your kind words and 5-star rating which are much appreciated.
Steven Bond
Managing Director - Residential Lettings

Resposta da Beresfords

24/08/2026

Hi Cecilia
We very much appreciate your kind words and 5-star rating and hope we can assist you further in the future.
Steven Bond
Managing Director - Residential Lettings

Resposta da Beresfords

30/07/2026

Hi Egle
Thank you for posting your recent feedback. I am glad that Jazmin in our Property Management team has assisted you efficiently with your recent check out. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Resposta da Beresfords

29/07/2026

Thank you for providing us with your detailed review. It was great to read that having worked with us for so many years now, you continue to be consistently happy with the service you receive from Lauren and her team, who have always been on hand to answer your queries in a quick and efficient manner. We all very much appreciate your kind words and hope to continue working with you long into the future.
Steven Bond
Managing Director - Residential Lettings

Resposta da Beresfords

27/07/2026

Thank you for providing us with your recent feedback. I am pleased that you have been happy with the service you have received and have felt you have been kept well informed throughout. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Resposta da Beresfords

24/07/2026

Thank you so much for posting your recent feedback. It is great that our lettings team in Braintree have been able to find your father a suitable property, and that Archie and Christine were particularly instrumental in achieving this. It's great that you would not hesitate in recommending us to others and we wish your father every happiness in his new home.
Steven Bond
Managing Director - Residential Lettings

Resposta da Beresfords

24/07/2026

Hi Geoffrey
Thank you for your recent review. I am pleased that have found the process of letting a property with us to be relatively easy and that our staff have kept you fully up to speed throughout with progress. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Resposta da Beresfords

22/07/2026

Hi Sarah
I am sorry that you felt our staff were rude to you during your tenancy negotiations and that we would not refund your initial holding deposit. Prior to entering into any tenancy application we provide all tenants with a copy of our Terms of Business and encourage them to read thoroughly. As a business, our staff undertake considerable time in processing a tenancy application and will always explain to tenants that they must be fully transparent when completing their initial application forms, especially in terms of any credit issues. In this particular case I note that you were both unaware of existing CCJs. However, as a business we have very clear guidelines in place at the outset of any tenancy application, especially linked to our standard Terms and Conditions. As I am sure you will appreciate, it would be very easy for every tenant to state that they were not aware that there were existing CCJs in place if this meant the return of their initial deposit. I am very surprised that you found the approach of our staff inappropriate, as the large majority of reviews that we receive from customers make specific reference to the positive attitude and approach of our personnel. Nonetheless, I appreciate you sharing your thoughts and will be discussing your feedback further with those members of staff concerned.
Steven Bond
Managing Director - Residential Lettings

Resposta da Beresfords

30/07/2026

Hi Ricky
Thank you for providing us with your feedback. I am pleased that you have been happy with the service our staff have provided to you and it is great that you would not hesitate in recommending us to others. We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Resposta da Beresfords

20/07/2026

Hi Lauren
Thank you for providing us with your recent review. I am pleased that you were happy with the service you received from our lettings team in Brentwood, and in particular Rylie, who explained everything regarding renting a property to you in detail and kept you fully informed throughout the process. I know she will be very grateful for your kind words and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Resposta da Beresfords

15/07/2026

Hi Peter
Thank you for providing us with your recent feedback. It was great to read that the inspection recently carried out at your property by Barbara from our Dunmow lettings office was thorough and that she provided you with a detailed report. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings

Resposta da Beresfords

Actualizada a 13/07/2026

I have read the contents of your recent review Sarah and wanted to reply to you personally. I am naturally concerned and disappointed with the comments made within, but am unsure if we have dealt with you directly during this transaction?

Having carried out a detailed appraisal of the file and spoken with individuals who dealt with the property, your name is not one we have noted on file. I would point out however, we do have a log of all file notes, outlining conversations by phone and email, which have been recorded in real time as matters progressed and therefore cannot be amended thereafter.

When we obtained instructions to sell the property, we acted in good faith and were not informed that any other parties were to be kept updated. This we established when carrying out our due diligence, and as a result, contacted the other parties in question and kept them updated throughout this transaction.

To suggest instruction was taken from a third party is unjustified. File notes indicate updates were provided to both executors throughout the marketing of this property and responses have been copied to file.

Interest in a particular property will always be determined by the selling price, and a lack of viewings will usually indicate the property is priced above market value. Whilst we will do all possible to generate maximum interest and price, a review of the selling price may sometimes be necessary to generate activity. This decision will be based on comparable evidence, and it is the seller’s choice as to whether they go ahead.

I am sorry we could not find you a suitable buyer, despite tailoring a marketing strategy dependent upon your individual circumstances and wish you every success with your future endeavors.

Please do not hesitate to contact me directly on a.horsley@beresfords.co.uk, if I can be of any further assistance.
Alison Horsley, Customer Service Director.