I recently used Beresfords to find new tenants for my property in Braintree, and the whole process was smooth from start to finish. Debby, Archie and Christine worked well as a team. They dealt with q... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I have been dealing with with Ross at Beresfords property agents. He has been patient, kind, helpful, polite and very informative. No questions were unanswered and he has been diligent and competent... Ver mais
A empresa respondeu
Everyone at Beresfords are very helpful, ans made the process very easy and stress free. Always keeping my updated on things going forward. Great service.
A empresa respondeu
Barbara was very friendly, polite and professional. She carried out the inspection efficiently and made the whole process feel easy and comfortable. Everything went very smoothly, and it was a pleasur... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Beresfords are Essex’s largest family owned independent estate agency and have been successfully operating for over 45 years. Established in 1968 by RD and EG Beresford as an independent practice in Upminster. Our current Chairman and Managing Director...
Informações de contacto
Springfield Lyons Approach 10, CM2 5LB, Chelmsford, Reino Unido
- www.beresfords.co.uk
4,8
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have been dealing with the Upminster…
I have been dealing with the Upminster lettings branch for quite a few years now. Everyone I speak to at branch including my property manager is always professional and I always receive great service. Thank you all.
30 de março de 2026
Opinião espontânea
Resposta da Beresfords
Hi Lauren
Thank you for posting your recent review. I am pleased that whilst working with us over recent years, you have always been happy with the service you have received, from the staff in branch to your Property Manager at Head Office who is always on hand to assist you with any queries/issues you may have. I know the whole lettings team for Upminster will be extremely grateful for your kind words and 5-star rating. We look forward to continuing our working relationship with you into the future.
Steven Bond
Managing Director - Residential Lettings
Highly recommend their team
I can’t thank Beresfords enough for helping me find a lovely home to rent. The whole process was made so easy, and the team was always available whenever I needed support.
A special shout out to Charlie Richardson your help was truly invaluable. Also huge thanks to Ella Gibbins and Lauren Taylor, who patiently dealt with all my emails and documentation (I know I disturbed you both a lot – so sorry again).
Thanks to everyone at Beresfords for getting me into such a nice rental home. Highly recommend their team for anyone looking to rent
30 de março de 2026
Opinião espontânea
Resposta da Beresfords
Hi Umair
Thank you for your recent review and positive comments. I was pleased to read that our lettings team in Upminster were able to find you a suitable property to rent and ensured that your move went as smoothly as possible, providing clear communication and support throughout. I know the whole team will appreciate your kind words and its great that you would not hesitate in recommending us to others. We wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
Great service
Sarah from the Upminster branch of Beresfords was amazing - she was really helpful at every stage throughout the setting up of a new tenancy. It really made everything simple.
30 de março de 2026
Opinião espontânea
Resposta da Beresfords
Hi Eden
Thank you for providing us with your feedback. I was pleased to read that Sarah was helpful and assisted you efficiently during your recent tenancy. It is great that as a result you found the whole process much more simple. Sarah will be especially grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
My viewing experience with Eleanor from Beresford's Brentwood
I had a viewing with Eleanor from the Beresford's Brentwood branch and my experience was brilliant. Eleanor was incredibly knowledgeable about the property I was viewing and the processes that would be involved in the next stages. She was able to answer any questions I had regarding the property which settled any nerves I had. Great work!
20 de março de 2026
Opinião espontânea
Resposta da Beresfords
Hi Ahmed
Thank you for your recent feedback. It's great that your recent viewing with Eleanor from our Brentwood lettings team was a positive experience and she explained everything to you thoroughly regarding your next stages of the process. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Great experience!
Great experience!
Charlie and Ella have been amazing, been thorough and informative during the journey. Always available whenever I have questions or needed assistance. The communication and move in was so smooth.
Thank you guys!
28 de março de 2026
Opinião espontânea
Resposta da Beresfords
Hi Maryam
Thank you for posting your recent feedback. I am pleased that you have been happy with the service you have received from our lettings team in Upminster, and in particular from Charlie and Ella who have kept you well informed throughout. I know they will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
A reliable and helpful service
Beresfords have been professional, helpful and with good communication.
23 de março de 2026
Opinião espontânea
Resposta da Beresfords
HI Beverley
I just wanted to thank you for your kind words and 5-star rating which is very much appreciated.
Steven Bond
Managing Director - Residential Lettings
Lauren response was prompt and…
Lauren response was prompt and professional, and always very helpful in my experience, providing excellent customers service!!
25 de março de 2026
Opinião espontânea
Resposta da Beresfords
Hi Ruth,
Thanks so much for posting your recent review. I was pleased to read that Lauren was professional and efficient during your recent dealings with her and you have been happy with the service you received. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Renting with Beresfords
We have just finished the process of renting a property through Beresfords, and we couldn't be happier with the experience.
A special thank you goes to Christine, who was absolutely brilliant throughout the entire journey. She did a fantastic job of keeping us informed, answering all our questions, and making sure everything moved along smoothly. Her professionalism and helpful attitude turned what can often be a stressful process into a very positive one.
If you’re looking to rent, we highly recommend the team here—and definitely ask for Christine!
25 de março de 2026
Opinião espontânea
Resposta da Beresfords
Hi Alfie
Thank you so much for posting your detailed review. I am pleased that you have found the process of renting a property through us to be a smooth and positive journey, working closely, in particular, with Christine who made sure you were kept up to date with developments throughout. Its great that you would not hesitate in recommending us to others and we wish you all the best in your new home.
Steven Bond
Managing Director - Residential Lettings
Fabulous service 😊
Fabulous service, very friendly, helpful and efficient staff willing to go the extra mile to sort out any hiccups. Highly recommended 👍😊.
24 de março de 2026
Opinião espontânea
Resposta da Beresfords
Thank you for providing us with your recent feedback. We all very much appreciate your kind words and it is pleasing to read that you would not hesitate in recommending us to others.
Steven Bond
Managing Director - Residential Lettings
Barbara did an excellent job overseeing…
Barbara did an excellent job overseeing the inspection report and inventory check for my property. She handled the process professionally and efficiently.
She also negotiated effectively with the tenant and managed the arrangements with the Tenancy Deposit Scheme, everything felt straightforward and well-controlled.
I really appreciated her great communication and attention to detail, I wouldn’t hesitate to recommend her services.
24 de março de 2026
Opinião espontânea
Resposta da Beresfords
Hi Mark,
Thank you for posting your detailed feedback. I was pleased to read that Barbara provided you with an efficient and proactive service in assisting you with your recent inspection report and inventory check on your property. I am pleased that you felt you were kept well informed throughout the process and it is great that you would not hesitate in recommending us to others.
We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Very smooth experience from Kirsty…
Very smooth experience from Kirsty showing us around to Christine going over all final paperwork. It’s been a very quick and easy transition from our previous rental.
Thank you
21 de março de 2026
Opinião espontânea
Resposta da Beresfords
Thank you for posting your review. I know that Kirsty and Christine at our Dunmow office will be very grateful for your kind words and we very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Exceptional support and professionalism from start to finish
I came into my letting experience with the Beresfords Havering/Hornchurch team following a previous experience that wasn’t great, so I was quite nervous at the start.
From Charlie and all the agents involved, to Ella and the team member who stayed on the phone with me when I was feeling overwhelmed as things weren’t progressing as expected on my end — thank you so much.
Your attention to detail, compassion, and professionalism are truly top tier. I really appreciate the support and care shown throughout the entire process.
20 de março de 2026
Opinião espontânea
Resposta da Beresfords
Hi Cislyn
Thank you so much for posting your detailed feedback.
It's great that you have been happy with the service you have received from our lettings team in Havering, especially after a previous experience with another agency which left you feeling anxious and nervous about the whole lettings process. Its good to know you felt you were kept fully informed at every stage and felt supported throughout.
We all very much appreciate the 5-star rating and will look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
William hazard went above and beyond…
William hazard went above and beyond for us after being let down by a previous landlord. He found us a property and had us a moving in date within hours. Can’t thank him and his team enough
19 de março de 2026
Opinião espontânea
Resposta da Beresfords
Hi James
Thank you so much for providing us with your feedback. It's great that William was able to source you a suitable property and move proceedings along swiftly for you. I know he will be very grateful for your kind words and we wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
Excellent service
Brentwood Baptist Church was a returning client seeking to rent out a property. The service provided by Rylie and William was professional and of a high standard. They were willing to work with the Church and provide advice throughout the letting process. The Church was kept up to date on the letting, and any issues were addressed promptly.
19 de março de 2026
Opinião espontânea
Resposta da Beresfords
Hi Derek
Thank you for posting your recent review. It is great that you have been happy with the service you have received during your recent lettings process and that you didn't hesitate to use our services again, having worked with us in the past. I know the whole team at Brentwood will be very grateful for your kind words, but particularly Rylie and William. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Excellent professional service
I have dealt with Beresfords for over ten years now while renting out a property. Their service is always professional. Advice is always accurate. I would completely recommend this company.
19 de março de 2026
Opinião espontânea
Resposta da Beresfords
Hi David
Thanks for providing your recent feedback. It's great that you have been working with us for so many years and have been consistently happy with the service we provide. It's great that you would not hesitate in recommending us to others and we look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
Recommended
Adam and the team professional and helpful. We've rented with Beresfords now for 15 years and been very impressed.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Beresfords
Thank you for providing your recent feedback. It's great that you have been working with us over so many years now and that you are consistently happy with the service you receive from Adam and our lettings team in Brentwood. We all very much appreciate your kind words and look forward to continuing to work with you in the months and years ahead.
Steven Bond
Managing Director - Residential Lettings
I had a very disappointing experience…
I had a very disappointing experience with this letting agency. My viewing was confirmed both over the phone and by email, so I travelled to the property as agreed. When I arrived outside the property, they suddenly cancelled the viewing and gave me different excuses.
This was extremely unprofessional and a complete waste of my time. If the viewing could not take place, they should have informed me well in advance instead of letting me travel there for nothing. I expected much better communication and reliability from a letting agency.
14 de março de 2026
Opinião espontânea
Resposta da Beresfords
Hi Shafi
Thank you for providing us with your feedback. I was disappointed to learn that your experience when dealing with us was not positive.
I have investigated this further and it appears that your viewing was scheduled for 3.30pm. Earlier, when our offices first opened for business that day we received an offer to rent from tenants who had viewed the property previously. Their interest was confirmed to the landlord and later that morning the landlord confirmed acceptance of their offer. As a result, we called you immediately to cancel your viewing. Our phone logs confirm that a voicemail message was left for you at 11.22am, informing you of the landlord's decision to proceed with an alternative party.
Although not ideal, I feel that in the circumstances 4 hours prior notice to your viewing was the best outcome that we could achieve, as it was only just before this that the relevant landlord accepted an offer from someone else. From the comments contained within your review, I can only assume you had not received an alert that you had a left voicemail message earlier that morning.
Being really honest, the process we followed was standard where a viewing needs to be cancelled, but I am sorry that on this occasion you felt your time was wasted.
Steven Bond
Managing Director - Residential Lettings
I have had a very positive experience…
I have had a very positive experience dealing with Beresfords staff - Upminster branch. From identifying the property I was interested in letting; viewing the property and then processing my tenancy to move in, the experience was so smooth and effortless. I was in my property within 10 days of viewing the property. The staff Taylor, Lauren and Ella have each been helpful throughout the process. I would recommend this Letting Agent.
28 de fevereiro de 2026
Opinião espontânea
Resposta da Beresfords
Hi Sonja
Thank you for providing your recent review. It's great that your experience of finding a suitable property to rent has been a positive one and that our lettings team in Upminster made the process as easy as possible for you, ensuring a swift move. Lauren and her team will be very grateful for your kind words and it is great that you would not hesitate in recommending us to others. We wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
Thank you Debbie and Archie, Beresfords-Braintree High S
From the first phone call-Debbie was so warm, professional. We have called so many agencies looking for a.place to rent. Debbie's customer service was exceptional .She handed us over to Archie, they were brilliant. Even when we had difficulty accessing our share codes. They were helpful and not judgmental. They were always a phone call away. It was a pleasant experience with the Beresford-Braintree high street team . When we are ready to buy a property. Beresfords would be our first option due to how we were treated. Thank you so much. Abie
12 de março de 2026
Opinião espontânea
Resposta da Beresfords
Hi Abiemwense
Thank you for your recent detailed review. It was great to read that you have been happy with the service you have received from Debby and her lettings team in Braintree during your recent search for a suitable property to rent. I know they will all be very grateful for your kind words and we look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
Geraldine was very friendly and…
Geraldine was very friendly and welcoming, eased all of our anxieties about the property visit, explained to us in full the details of how the visits go, asked us if we have any concerns and advised us in the best ways of what to do and who to contact. She was extremely helpful and a genuinely lovely person
11 de março de 2026
Opinião espontânea
Resposta da Beresfords
Hi Georgia,
Thank you for providing your recent feedback. I was pleased to read that you found Geraldine to be helpful and informative during her recent visit to your property. I know she will be extremely grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.