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Best Electric Radiators Opiniões 

1521
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’d like to thank you for your excellent customer service. I realised at 5pm that I’d ordered the wrong radiator and sent a message via the website. I got an email message from a real person at 6pm t... Ver mais

Classificada 5 em 5 estrelas

Very happy with ceramic heaters. Delivered next day. Very easy and straightforward to install. Can buy stand for free standing device. Unmatched performance.

Classificada 5 em 5 estrelas

They found, while packaging, a little scratch in the product being delivered and decided to give me the option to have it at a significant discount, or take a more expensive replacement for the same p... Ver mais

Classificada 5 em 5 estrelas

Very happy with whole experience from queries about the radiators before buying our initial two earlier in November, speedy deliveries, help with small query once the first two received, which not... Ver mais

Informações sobre a empresa

  1. Loja de aquecedores
  2. Empresa de aquecedores
  3. Fornecedor de equipamentos e sistemas de aquecimento

Escrito pela empresa

Since 2014, Best Electric Radiators has been creating modern, energy-efficient electric heating solutions for homes across the UK. Our LOT20-compliant wall-mounted radiators and heaters are ultra-slim, easy to control, and beautifully designed to suit any room. Made in the EU and distributed throughout the UK, we’re proud to be the highest-rated brand on TrustPilot in our market.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(1521)

75 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Good and not so good

The radiators are good, the control panel is a bit confusing and the instructions aren't great. I've managed to programme the basics but not figured out the timers.
Now onto the dispatch process. The radiators are dispatched quickly so points for that. BUT and this is a huge but for me, there's no confirmation of dispatch or tracking details, no communication once the order is placed. No tracking I can live without but my psychic abilities are few and far between. When I followed up I was advised the radiators were arriving on the day in question, then was advised there would be a £50 fee if I missed the delivery (the delivery I didn't know was coming) then pointed to a delivery FAQ page that didn't state this information. After a few back and forth emails it was sorted but it wasn't a great experience which encourages repeat customers.

28 de outubro de 2024
logótipo da Best Electric Radiators

Resposta da Best Electric Radiators

Dear Emily-Jane,

Thank you for taking the time to write a review for our company.

We are pleased to hear you are happy with the radiators you have purchased. The user manual supplied with the radiator includes a step by step guide (back 2 pages) which our customers find very helpful. We have also forwarded you a short video guide and of course you are always welcome to contact us on the telephone should you need extra support along the way.

Due to the nature of your order, we decided to use a dedicated pallet company to help minimise the potential for damage in transit. Our FAQ section does include a section explaining Comfort Control pallet deliveries do not offer a 1 hour delivery slot, however following your call, we managed to rearranged the delivery so your order was delivered after you had returned from your appointment.

We are sorry for any confusion or frustration caused with the delivery.

Please do not hesitate to contact us if you have any further questions or require our support.

Best regards,

Best Electric Customer Service Team.

Classificada 5 em 5 estrelas

Great all round

Great customer service and on time swift delivery. Great radiator so far. It was a bit of a faff to set it up to use via WiFi but now that it's set up, I can't fault it!

14 de outubro de 2024
Classificada 2 em 5 estrelas

Ridiculous tiny controls don't work

Ridiculous tiny controls
Impossible to just switch the damn radiator on our off

Whoever designed this should be fired

11 de outubro de 2024
Opinião espontânea
logótipo da Best Electric Radiators

Resposta da Best Electric Radiators

Hi,

We are unable to verify if this review is genuine.

Please use the on/off switch to turn the radiator on and off.

Please contact us directly on 01423 733000 if you have any further questions or require our support.

Regards,

Best Electric Customer Support.

Classificada 5 em 5 estrelas

This electric wall heater is a perfect…

This electric wall heater is a perfect addition to our new home and works really well. I was so impressed with the service of Best Electric in fulfilling my order. I put an incorrect postcode on the order but Best Electric (especially Richard) navigated the complexities of the courier service to track my order and redirect it so it arrived safely. Thank you for a brilliant service.

30 de setembro de 2024
Classificada 5 em 5 estrelas

I needed a larger cable for my electric…

I needed a larger cable for my electric radiator, using the same supplier where I bought the radiators for the house a couple of years ago.
I received the same service from them spending £12.50
as I got when I spent over a grand with them.
First class company, first class service.

30 de setembro de 2024
Classificada 5 em 5 estrelas

Wi-fi set up issue - Solved!

I had a problem setting up the 'USB stick' that plugs in to the Router. The App kept on logging out because of the temporary log-in details needed for the USB stick to talk to the Router. I phoned the support line and was very sympathetically helped by James - a big thanks to you mate! The resulting solution suggested, was to re-boot my phone - and it worked! (Why didn't I think...) Anyway, hope this might help others with the same problem.

23 de setembro de 2024
Classificada 5 em 5 estrelas

Great service

Great service. Easy to navigate website with full details and specifications easy to find.
Ordering quick and simple.
Fast delivery and great communication.

10 de setembro de 2024
Classificada 5 em 5 estrelas

Did quite a bit of research trying to…

Did quite a bit of research trying to find the right heater for our conservatory and the 1500w curve seemed to fit the bill. Had a very helpful chat with James (the owner) who talked me through a few things after the quick delivery. As it's still quite mild in Poole we've not really had to use it but when it has powered up it seems very efficient. Smart to look at on the separate feet we purchased.

16 de setembro de 2024
Classificada 5 em 5 estrelas

Great alternative to gas radiators

Very efficient delivery, the radiators are very easy to install & look great.
We live in a two bedroom bungalow and have electric only.
We’ve had one in the kitchen & it keeps it lovely & cosy, so we got three more & are looking forward to a cosy whole house this winter.

27 de agosto de 2024

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