I’d like to thank you for your excellent customer service. I realised at 5pm that I’d ordered the wrong radiator and sent a message via the website. I got an email message from a real person at 6pm t... Ver mais

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Very happy with ceramic heaters. Delivered next day. Very easy and straightforward to install. Can buy stand for free standing device. Unmatched performance.
They found, while packaging, a little scratch in the product being delivered and decided to give me the option to have it at a significant discount, or take a more expensive replacement for the same p... Ver mais
Very happy with whole experience from queries about the radiators before buying our initial two earlier in November, speedy deliveries, help with small query once the first two received, which not... Ver mais
Informações sobre a empresa
Escrito pela empresa
Since 2014, Best Electric Radiators has been creating modern, energy-efficient electric heating solutions for homes across the UK. Our LOT20-compliant wall-mounted radiators and heaters are ultra-slim, easy to control, and beautifully designed to suit any room. Made in the EU and distributed throughout the UK, we’re proud to be the highest-rated brand on TrustPilot in our market.
Informações de contacto
Building C, Knaresborough Technology Park, Manse Lane, HG5 8LF, Knaresborough, Reino Unido
- 01423 733000
- info@bestelectricradiators.co.uk
- www.bestelectricradiators.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to order and prompt delivery.
Easy to order
Easy to order, delivered on time and an excellent product which works as advertised which makes a change in today's world.
Good and not so good
The radiators are good, the control panel is a bit confusing and the instructions aren't great. I've managed to programme the basics but not figured out the timers.
Now onto the dispatch process. The radiators are dispatched quickly so points for that. BUT and this is a huge but for me, there's no confirmation of dispatch or tracking details, no communication once the order is placed. No tracking I can live without but my psychic abilities are few and far between. When I followed up I was advised the radiators were arriving on the day in question, then was advised there would be a £50 fee if I missed the delivery (the delivery I didn't know was coming) then pointed to a delivery FAQ page that didn't state this information. After a few back and forth emails it was sorted but it wasn't a great experience which encourages repeat customers.

Resposta da Best Electric Radiators
Good product
Great all round
Great customer service and on time swift delivery. Great radiator so far. It was a bit of a faff to set it up to use via WiFi but now that it's set up, I can't fault it!
Ridiculous tiny controls don't work
Ridiculous tiny controls
Impossible to just switch the damn radiator on our off
Whoever designed this should be fired

Resposta da Best Electric Radiators
This electric wall heater is a perfect…
This electric wall heater is a perfect addition to our new home and works really well. I was so impressed with the service of Best Electric in fulfilling my order. I put an incorrect postcode on the order but Best Electric (especially Richard) navigated the complexities of the courier service to track my order and redirect it so it arrived safely. Thank you for a brilliant service.
Very impressed
Very impressed with the service and the product supplied. Top marks.
I needed a larger cable for my electric…
I needed a larger cable for my electric radiator, using the same supplier where I bought the radiators for the house a couple of years ago.
I received the same service from them spending £12.50
as I got when I spent over a grand with them.
First class company, first class service.
Wi-fi set up issue - Solved!
I had a problem setting up the 'USB stick' that plugs in to the Router. The App kept on logging out because of the temporary log-in details needed for the USB stick to talk to the Router. I phoned the support line and was very sympathetically helped by James - a big thanks to you mate! The resulting solution suggested, was to re-boot my phone - and it worked! (Why didn't I think...) Anyway, hope this might help others with the same problem.
Very nice radiators
Very nice radiators, looks elegant and they work very well. The company provides amazing customers service.
Great service
Great service. Easy to navigate website with full details and specifications easy to find.
Ordering quick and simple.
Fast delivery and great communication.
Did quite a bit of research trying to…
Did quite a bit of research trying to find the right heater for our conservatory and the 1500w curve seemed to fit the bill. Had a very helpful chat with James (the owner) who talked me through a few things after the quick delivery. As it's still quite mild in Poole we've not really had to use it but when it has powered up it seems very efficient. Smart to look at on the separate feet we purchased.
Website is easy to negotiate
Website is easy to negotiate, and ordering the products was straightforward.
Excellent quick service ,product is…
Excellent quick service ,product is exactly as described. Arrived well packed and easy to install. Thank you
Great alternative to gas radiators
Very efficient delivery, the radiators are very easy to install & look great.
We live in a two bedroom bungalow and have electric only.
We’ve had one in the kitchen & it keeps it lovely & cosy, so we got three more & are looking forward to a cosy whole house this winter.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







