I called BHSF today and spoke to Hope Daniel who was so helpful. I was calling to check on a claim I had put through. Although she could not give me an immediate answer she took my details, said she... Ver mais
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Leia as opiniões dos outros
Always submit my application online it’s super easy to do and always get a decision within 3-4 days. Never had a problem with any claim I’ve made. Would highly recommend this company.
A empresa respondeu
It's the second time I need to contact BHSF customer service to get help with something and both times they have been amazing. Super friendly, quick, efficient. Today I spoke to Nasima who was very lo... Ver mais
A empresa respondeu
The website is very easy to use, especially as you can send photographs of evidence needed for claim. The message sent when the claim is received, is useful. The payment comes through really quickly.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Escrito pela empresa
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Informações de contacto
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, Reino Unido
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4,8
Excelente
8 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good service
BHSF I have been with for many years, I have always found them to be helpful with any queries I have had. in particular on this occasion, Neil Ryder was very helpful in resolving a claim for me.
12 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Mr Morrow,
Thank you for your wonderful 5* review.
It's great to hear you're happy with your overall experience with us. We'll be sure to pass along your kind words to Neil and his manager. We hope we can be of service again in the future.
BHSF
Payment was so fast!
It was really easy to upload my claims onto the website and the reply and turn around of approving and sending payments, was outstanding! Thank you very much.
27 de abril de 2026
Resposta da BHSF
Hi Alison,
Thank you for your excellent 5* review,
It's great to hear you've found it both quick and easy to submit your claims. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Has been good, going downhill
I have always been a fan of the health cash plan - easy to use, customer service reps have been helpful and responsive and claims have been sorted quickly. It has been good value for money. However, my premium has just nearly doubled, while the amount I can claim has stayed the same. One of the perks has been the 'digital physiotherapy' service but after spending 20 minutes filling in a digital form, I was simply told that they couldn't help me. Clearly no-one had looked at what I was actually asking for, it's just a series of automatic answers.
11 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi JoLockyer,
Thank you for taking the time to leave us a review.
The new ’Digital Physiotherapy’ benefit, which is steadily being added across many of our Health Cash Plans, is not a service provided directly by BHSF, but one of our trusted partners, so your feedback on this new service is very much appreciated. If there's ever anything else you experience across the policy, or have any questions on, please let us know and we’ll get back to you as soon as possible.
BHSF
Resposta da BHSF
Hi Anon,
Thank you for your wonderful 5* review, and we'll always be here to help if wished.
BHSF
Great customer service
Had great help from NeilRyder at BHSFW who quickly resolved a problem I had with an online claim
The company always pays promptly
8 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Carol,
Thank you very much for your very kind words, and we'll be sure to pass them on to the staff member directly. Please let us know if there's ever anything more we can do to help.
BHSF
Resposta da BHSF
Hi David,
Thank you very much for your great 5* review and we hope to be of such service again in the future.
BHSF
Reliable help with treatment costs.
I've been with BHSF for many years. It's a very good and reliable insurance policy which helps towards essential treatments like dentistry and also covers homeopathy, osteopathy and other aspects of health care.
22 de abril de 2026
Opinião espontânea
Resposta da BHSF
Hi Margi,
Thank you very much for your wonderful 5* review, and we'll always be here to help if wished.
BHSF
I had no problems everything went…
I had no problems everything went through easily
27 de abril de 2026
Resposta da BHSF
Hi Thomas,
Thank you very much for your kind words, and we'll always be here to help if needed.
BHSF
Quick and easy
27 de abril de 2026
Resposta da BHSF
Hi TOM,
Thank you very much for your amazing 5* review and we hope to be of such service again in future.
BHSF
Phone call was answered within minutes
Phone call was answered within minutes, staff was very helpful
27 de abril de 2026
Resposta da BHSF
Hi customer,
Thank you very much for your amazing 5* review and we hope to be of such service again in the future!
BHSF
When comparing with Westfield BHSF is…
When comparing with Westfield BHSF is stricter on receipts and doesn't have 30 days window to submit. They go by the receipt date rather than by the submission date. NB. Westfield has 30 day window both ways, retrospectively as well as forward, i.e.30 after the treatment date, so your policy is inflexible in that matter to just go by the receipt date. Also, their submission isn't limited to their portal only as it is yours.
27 de abril de 2026
Resposta da BHSF
Hi Antonia,
Thank you for taking the time to leave us a review.
The good news, is that BHSF doesn't have a 30 day window to submit claims, as we have a 26 week (6 month) timeframe instead! This gives Policyholders plenty of time to get their claims in to us. Also, using the date a claim is submitted would be unfair to Policyholders, as we appreciate that it isn't always possible to get claims submitted instantly. If we used the date of submission, Policyholders would lose out on using some of their benefits, especially towards the end of their cover period.
e.g. If a Policyholder had a £200 Dental check-up & hygienist visit on 23/04/26 with £150 remaining of their ‘Dental’ allowance, but their cover ended on 30/04/26, if they forgot to get their claim submitted before the cancellation, they would lose out. As we go by the date of treatment (for most benefits), a Policyholder can still get those final few claims in after their cover has ended (or a new year starts).
If you’re ever unsure on how your policy works, or what’s needed when submitting a claim, please either read the ‘Terms Of Use’ or T&Cs on your Online Portal login, or call/ email our Helpdesk who will be happy to help.
BHSF
Resposta da BHSF
Hi Stephen,
Thank you very much for taking the time to leave us a review, and if you ever need any help with submitting a claim (or portal assistance), please get in touch and we'll do what we can to help.
BHSF
Simple process
As always, a very simple process to claim, and kept updated on the progress of my claim.
27 de abril de 2026
Resposta da BHSF
Hi Greg,
Thank you very much for your 5* review, and we hope to be of service again in the future.
BHSF
I normally send my claim via post this…
I normally send my claim via post this time my son helped me via email which was quick.
27 de abril de 2026
Resposta da BHSF
Hi Mrs Hughes,
Thank you very much for your lovely review, and we'll always be here to help if needed.
BHSF
Fast and efficient feedback
Fast and efficient feedback, fro Neil Ryder. A very comprehensive email to my query was received, providing much needed details for me to make a claim.
6 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Cyndi,
Thank you very much for your amazing 5* review and kind words. We'll be sure to pass your feedback on to the staff member directly, and hope to be of such service again in future.
BHSF
Overal very quick and efficient
Overal very quick and efficient. I have been a member since January 2008.
However. I upped my cover in February and you have to allow 13 weeks for the new payments to start . This seems fair, but it is very annoying you can't upload claims via the website in the meantime. You have to email with attachments, or send by post. Bit inconvenient if you don't have a printer.
6 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Caroline,
Thank you very much for your amazing 5* review and your feedback has been noted. We'll see what we can do about this for the future, so please let us know if there's ever anything else we can try to do to help and we'll get back to you as soon as possible!
BHSF
Trouble completing my claim online.
Had trouble doing my claim online so called helpdesk. Spoke to customer service on the 5/5/2026.
The young lady explained exactly a note has been placed on my account so she would send me an online claim form to my email which was received straight away. I completed it but struggled due to size of downloads. Following date I submitted after figuring out what to do correctly and my claim was through with no additional struggle. Due to my circumstance he emailed me everything I needed. Which I received immediately. I also had a few queries due to my underlying health conditions and these was explained with regards to my policy plan. Great customer service team.
5 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Consumer,
Thank you ever so much for taking the time to leave us such a wonderful review. We're very pleased to hear our Helpdesk were of great benefit to you. If there's ever anything else you need, please do not hesitate to get in touch and we'll get back to you as soon as possible.
BHSF
Respond and communication was good
27 de abril de 2026
Resposta da BHSF
Hi Uddin,
Thankyou very much for your amazing 5* review and we'll always be here to help if wished.
BHSF
Resposta da BHSF
Hi Micky,
Thank you very much for your kind words and we'll always be here to help if needed.
BHSF
Great Service
BHSF are always super efficient i apply on line and then get paid a few days later its a great system!!!
27 de abril de 2026
Resposta da BHSF
Hi Sarah,
Thank you very much for your amazing 5* review, and we hope to be of such service again.
BHSF
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