Building Materials Nationwide Opiniões 

Resposta da Building Materials Nationwide

31/10/2025

Hello Michael,

We really appreciate you taking the time to share your experience. It’s great to hear that Paris went above and beyond to make sure your order arrived smoothly and on time. We’re proud to have her on the team and look forward to working with you again!

Many thanks,
Lydia

Resposta da Building Materials Nationwide

31/10/2025

Hello Josh,

Thank you for your lovely feedback! We’re so glad to hear Becky has been helpful and responsive, we’ll be sure to pass on your kind words to her.

Many thanks,
Lydia

Resposta da Building Materials Nationwide

31/10/2025

Hello Varinder,

We really appreciate your feedback and are delighted to know you received excellent service. Thank you for choosing us!

Many thanks,
Lydia

Resposta da Building Materials Nationwide

31/10/2025

Hello Luke,

Thank you so much for your wonderful feedback! We’re thrilled to hear that Becky and the team made the process smooth and that our next-day service and pricing met your expectations. Your support means a lot, and we look forward to continuing to work with you!

Many thanks,
Lydia

Resposta da Building Materials Nationwide

28/10/2025

Hello Richard,

Thank you for your kind words! We’re so glad to hear that your experience has been great so far and that Becky has been so helpful. We’ll be sure to pass along your appreciation to her. We look forward to continuing to provide you with excellent service!

Many thanks,
Lydia

Resposta da Building Materials Nationwide

28/10/2025

Hello Mr Jan,

Thank you so much for your wonderful feedback! We’re delighted to hear that you found our company reliable and our team professional and knowledgeable. We’ll be sure to share your kind words with Steve — he’ll be thrilled to know his efforts made a positive difference. We truly appreciate your trust and look forward to continuing to serve you in the future!

Many thanks,
Lydia

Resposta da Building Materials Nationwide

27/10/2025

Hello Mario,

Thanks so much for sharing your experience! It’s fantastic to hear that Becky’s knowledge and efficiency have made working with us such a positive experience. We’ll be sure to pass on your kind words and we look forward to assisting you with future orders!

Many thanks,
Lydia

Resposta da Building Materials Nationwide

27/10/2025

Hello Sarah,

Thank you for your kind words. Will always aims to provide enthusiastic, helpful service no matter the task, and it’s wonderful to hear that his approach made a difference. We really appreciate your support!

Many thanks,
Lydia

Resposta da Building Materials Nationwide

27/10/2025

Hello Donatas,

Thanks so much for your kind words! We’re delighted you found our service reliable and communication quick — that’s exactly what we aim for every time. We really appreciate your support and look forward to helping you again soon!

Many thanks,
Lydia

Resposta da Building Materials Nationwide

27/10/2025

Hello Vanessa,

Thanks so much for your feedback! We’re really pleased to hear you had a great experience and found our team responsive. It’s a pleasure doing business with you!

Many thanks,
Lydia

Resposta da Building Materials Nationwide

27/10/2025

Hello Gregory,

Thank you so much for your kind words! We’re thrilled to hear that Will provided you with such a great experience — from personal service to quick delivery and competitive pricing. We really appreciate your support and look forward to helping you again soon!

Many thanks,
Lydia

Resposta da Building Materials Nationwide

27/10/2025

Hello Pavel,

We really appreciate you taking the time to share your experience! We’re thrilled to hear that you’ve found our service helpful and convenient, and that our team has been able to provide everything you need at great prices.

We look forward to continuing to support your projects in the future!

Many thanks,
Lydia

Resposta da Building Materials Nationwide

28/10/2025

Hi Dr. Yang,

Thank you for taking the time to share your feedback. We’re really sorry to hear that your recent shopping experience with us didn’t meet our usual standards.

Our Trade Account Manager, Charlie did send an email the day after your order was placed to let you know it would be cancelled and refunded. It’s possible that message may have landed in your spam or junk folder, which might be why you didn’t see it.

That said, we’ve taken your review seriously and have already worked with both our sales and digital teams to understand what went wrong and to make sure it doesn’t happen again. Here’s what we found:

1. Minimum order value visibility
• It looks like an ad-blocking extension or adblocking browser settings may have prevented some of our on-site messaging from showing correctly by blocking really important cookies being set. This includes a short survey that appears when customers first enter the site, explaining the minimum order value and asking whether they are a trade customer. But also numerous other messages which appear immediately after survey completion and again beside every button that you need to get to the basket and checkout.
• If “No, I’m not a tradesperson” is selected, the site actually prevents checkout unless the minimum spend requirement is met. Unfortunately, this process didn’t trigger as expected in your case and it's a risk associated with using adblocking technology even those you can optionally setup when installing Firefox for example.
• Nonetheless, we’ve already planned updates to ensure this kind of issue can’t happen again, even if more advanced ad blockers are in use.
2. Refund turnaround time
• Charlie emailed as mentioned, however, we completely understand this could have felt slower than expected.
• The slight delay this time was due to an unusually high order volume, but we’ve reviewed our workflow and we’ve now introduced new internal processes to make sure refunds and notifications happen even faster going forward, with less reliance on email notifications too.

We really appreciate your patience and understanding. This was a rare situation and we’re committed to improving our systems so these sorts of things don't happen.

If you’d like to discuss anything further, please don’t hesitate to reach out to our Head of Digital at digital@buildingmaterials.co.uk, we’ll be more than happy to help.

If this information changes how you feel about your experience, we’d be grateful if you could update your review accordingly.

Thanks again for your feedback,
Lydia

Resposta da Building Materials Nationwide

27/10/2025

Hello Robert,

Thank you for your kind feedback! We’re delighted to hear that Will has been so helpful and able to provide everything you need. We’ll be sure to pass your comments on to him and look forward to supporting you with any future requirements!

Many thanks,
Lydia

Resposta da Building Materials Nationwide

27/10/2025

Hello Luke,

Thank you so much for your wonderful review! We’re delighted to hear that Becky has made your projects easier and that our service helps save you time and effort. It’s fantastic to know you feel supported, and we truly appreciate your trust in us to find the best prices and handle any issues swiftly. We’re thrilled to be considered “another member of the team” and look forward to continuing to support your projects in the future!

Many thanks,
Lydia

Resposta da Building Materials Nationwide

27/10/2025

Hello Chyna,

Thank you so much for your kind words! We’re thrilled to hear that Becky has consistently provided helpful, responsive, and efficient service. Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to her.

We look forward to continuing to support you in the future!

Many thanks,
Lydia

Resposta da Building Materials Nationwide

27/10/2025

Hello Michael,

Thank you so much for your lovely review! We’re delighted to hear about your ongoing experience with Paris — she’s a valued member of our team and will be thrilled to read your kind words. It’s fantastic to know her knowledge, friendliness, and commitment to getting the best prices have helped keep your business running smoothly.

We really appreciate your continued support and look forward to working with you again soon!

Many thanks,
Lydia

Resposta da Building Materials Nationwide

27/10/2025

Hello LC,

We really appreciate you taking the time to share your experience with us! We're delighted to hear that Frankie was able to assist you and ensure you found the perfect adjustable pedestals for your raised flooring project.

Providing great customer service from start to finish is exactly what we strive for, and it’s wonderful to know we met your expectations. We’ll be sure to pass your feedback on to Frankie and the team.

Many thanks,
Lydia

Resposta da Building Materials Nationwide

24/10/2025

Hello Asem,

Thank you so much for your kind words! We’re thrilled to hear that Frankie was able to assist you promptly and provide all the details you needed. It’s always our goal to offer outstanding, personalized service, and your feedback truly means a lot to us.

Thanks again for taking the time to share your experience!

Many thanks,
Lydia

Resposta da Building Materials Nationwide

24/10/2025

Hello Hugo,

We really appreciate you taking the time to share your experience! It’s great to hear that Steve made your experience smooth and that our pricing and service hit the mark. Your feedback really motivates us to keep doing our best.

Many thanks,
Lydia