Brilliant experience using check my file. There was some information that was wrong on my credit report and they have helped me every step of the way and it’s now been removed. I spoke to a few differ... Ver mais
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Easy sign up , easy to navigate website / app I found what I needed quickly , easy to down load report . I was recommended by my son who was recommended by his Mortgage advisor over all very happy
A empresa respondeu
Gives you information your bank and Solicitors don't! My ex- and I had a joint account and a house/mortgage together until 2022. Though we closed the joint account and the house was then remortga... Ver mais
A empresa respondeu
My experience with Checkmyfile is exceptional. Apart from the fact they supply a fantastic service, their cutomer service is brilliant too. They follow up any questions and take action immediately. I... Ver mais
A empresa respondeu
Informações sobre a empresa
- Agência de crédito
- também em
- Agência de avaliação de risco
- Serviços de finanças alternativos
- Site de comparação de preços
Escrito pela empresa
The most detailed credit report you can get.
Informações de contacto
20-21 Lemon Street, TR1 2LS, Truro, Reino Unido
- help@checkmyfile.com
- www.checkmyfile.com
4,6
Excelente
7 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Checkmyfile
Hi Robert,
Thank you so much for the positive feedback and 5 stars!
We’re really glad to hear you find it easy to use and that you’re enjoying the experience. Thanks for your support and for choosing Checkmyfile.
Many thanks,
Amy
Checkmyfile
Resposta da Checkmyfile
Hi,
Thank you so much for your support and for leaving us this great review!
We’re really glad you’re happy with our service, and that you've found it really useful to see your full credit history all in one place.
Feel free to reach out if you need any help with your report. We'd be happy to hear from you!
All the best,
Amy
Checkmyfile
Would highly recommend
Very easy to use and gives you the results you need extremely quickly. Would highly recommend to anyone.
20 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Will,
Thank you for your fantastic review! We’re really glad to hear you found our service easy to use and that it provided the information you needed so quickly.
It's wonderful to hear that you'd recommend us to others - we really appreciate your support. If you ever need any help with your report or have questions in the future, just reach out to us. We're here to help!
Best wishes,
Amy
Checkmyfile
Excellent and professional service
Excellent and professional service
19 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Stella,
Thank you for your great feedback and for taking the time to share it. We’re really glad to hear you’ve had an excellent experience with our service!
Thanks so much for leaving us 5 stars, it's really appreciated. If you need any help or support with your credit health, don't hesitate to reach out to us or check out the great resources in our Help Centre.
Kind Regards,
Amy
Checkmyfile
Great and informative
Great and informative, would be 5 stars but I do think £15 a month is too much. Used for 3 months when applying for a Mortage but can’t keep long term for this price.
18 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Rhyannon,
Thank you for taking the time to leave a review. It's great to hear that you found the service useful while applying for your mortgage.
We understand that the subscription price is an important consideration, and we'll always try to factor customer demand into any changes we make.
Our current subscription gives you access to your full credit report from all three of the UK's credit agencies, as well as tools to help manage your credit health, like our dispute service.
We've done our best to make a subscription that's flexible and easy to cancel and reactivate whenever suits you best, so if you do only need us for the occasional thorough check-in or credit application, we're here for you.
Even when your subscription isn't active, please feel free to browse the useful guides and articles in our online Help Centre. We're here to help everyone on the road to better credit in any way we can!
Best wishes,
Amy
Checkmyfile
Cancelled & Still Charged + AI Customer Service
To the absolute best of my knowledge I cancelled before my trial expired. I completed my reminder and ticked it off in my to-do list... when I eventually went back to cancel it again I recognised every step of the journey. I never used the service since the "cancellation" and I never had another email from them, it's like they were hiding.
I noticed a charge in my bank 4 months later. and Immediately emailed to explain the situation, and I got a pretty generic response asking for more details on what I didn't like about the service with dates and screenshots.
I replied noting that they didn't really read my email and their comments and requests didn't make sense. But I answered as best I could. They replied again declining the refund, talking adjacently to the issue again.
"Cancellation would have been required before the end of the free trial" ... "As we have not received any cancellation request" ... "no refund is due on the account."
I totally get it that the ball is in their court 100% I can't PROVE that I wen't through the cancellation process, but what I have learned is to make sure you get a cancellation confirmation email and take a screenshot/photo with some provable date and time in it.
17 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Dave,
Thanks so much for sharing your experience. I'm sorry to hear that you've been debited for a subscription to us despite being certain you'd cancelled, and that you're unhappy with the response from our Customer Care team.
We try to make it straightforward to keep track of cancellations for each account. We'll always send a unique cancellation code to your inbox as confirmation that your subscription has been cancelled, whether you've cancelled online, via email or over the phone. This cancellation code is also stored in your account history, so we can always check our records to locate it.
With that in mind, we'd really like the opportunity to investigate this thoroughly. We've reached out to you via Trustpilot to gather a few details from you to help us locate your account and the messages you've had with our team.
We'll be happy to look into any issues with the cancellation process on your account and review the response you've received from the team.
We hope to hear back from you. Many thanks,
Amy
Checkmyfile
Needed it for a mortgage
Needed it for a mortgage and ended up keeping it active for a while so I could see the changes with my credit score after a few things were paid off and closed. Overall great experience using the site and very easy to navigate. Would recommend to anyone if your looking for an in depth look into your credit history.
18 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Joseph,
Thank you so much for this fantastic review!
We're delighted to hear that Checkmyfile helped support your mortgage application and that you found value in monitoring your credit score to keep an eye out for the changes on your report.
It's great to know you found the site easy to navigate and the information detailed and insightful. Thank you for your recommendation, and we're pleased you had such a positive experience with us!
If you ever need any help or support on your credit journey in future, don't hesitate to reach out to us. We'll be happy to hear from you!
Kind Regards,
Amy
Checkmyfile
Very quick and easy
17 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Manpreet,
Thank you so much for leaving us a great review and 5 stars!
We’re really glad to hear you found our service very quick and easy to use.
If you ever need any help or have questions about your credit report, just reach out to us or check out the great resources in our online Help Centre.
Many thanks,
Amy
Checkmyfile
Great service
The website is easy and clear and very user friendly. The customer service team are quick to help with communication being clear friendly and helpful.
17 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Abigail,
Thank you so much for your lovely feedback about our website and service.
We’re really pleased to hear you’ve found everything clear and user-friendly. It's also great to know that our Customer Care team was able to assist you quickly and provide clear, friendly, and helpful support.
We know how much each interaction with us can shape your experience as a customer, and we want to make sure we're getting things right!
Your feedback means a lot to us, and we're grateful to you for sharing your experience.
Kind Regards,
Amy
Checkmyfile
Highly recommended
Easy to use and download your information. Highly recommend!
17 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Caroline,
Thank you so much for your kind words and for recommending us!
It's great to hear you found it easy to use Checkmyfile and download your report from us. We're delighted you were happy with our service and thank you for taking the time to share your feedback.
We appreciate your support and thank you for choosing Checkmyfile!
Best wishes,
Amy
Checkmyfile
No renewal reminders, no payment notifications, and months of charges for a service I wasn’t using
Really disappointed with how Checkmyfile handles subscriptions following its free trial.
I signed up for the trial and subsequently discovered that I had been charged £14.99 every month for several months. During that entire period, I received no reminder that the free trial was about to convert to a paid subscription, no monthly billing notifications and no payment receipts alerting me that another £14.99 had been taken.
I also essentially haven’t used the service since signing up, which Checkmyfile should be able to verify from my account activity. Had I received even one clear billing notification, I would have realised immediately and cancelled.
When I raised this, their response was that the subscription was explained in the original welcome email and, remarkably, that they “don’t send notifications for individual payments because we’re confident that our subscribers are aware of the services that they have signed up to.”
I find that response particularly concerning. Opening a welcome email when registering for a free trial is not the same thing as consciously deciding, month after month, to continue paying for a service you aren’t using.
The Government is introducing new UK subscription rules specifically designed to provide greater protection around these practices, including reminder requirements relating to free or discounted trials. While those particular rules are not yet in force, the fact that legislation has been introduced to address this issue says a great deal about why transparent subscription reminders matter.
For a service that moves from a short free trial into an automatically recurring £14.99 monthly payment, I think sending customers a simple reminder before charging to or at the very least notifying them when payments are subsequently taken, is a basic standard of transparency.
I’ve asked Checkmyfile to refund the months in which I was charged despite not using the service and have asked for the matter to be escalated.
I’ll update this review to reflect how they ultimately choose to resolve it.
17 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Kristina,
Thank you for taking the time to share your experience. We're sorry to hear that your subscription remained active longer than you intended and that you're disappointed with our communications around subscription payments.
We do try to make it as clear as possible throughout the registration process that Checkmyfile is a paid subscription with a free trial for new customers. In addition to including this in our Welcome email, we mention it on the registration page, when card details are provided and in our Terms of Use.
We also include our full company name and contact information on all payments debited to us, to make it easy to keep track of our subscription. You can cancel a Checkmyfile subscription online, over the phone or via email at any time, including during our free trial.
That said, we appreciate that, in this instance, your subscription was active longer than you wanted, and you've provided feedback on what actions you feel could have made this easier to spot. This is really helpful, as we're constantly learning and improving how we do things to provide a better service for our customers.
Thanks for letting us know you've already contacted our Customer Care team about this. We'll also reach out to you via Trustpilot to gather a few details so our team can fully understand the circumstances of your query. We'd really like the opportunity to resolve this for you.
Many thanks,
Amy
Checkmyfile
Excellent service highly recommend
Excellent service highly recommend
5 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Joanna,
Thank you so much for your great feedback and for recommending our service!
We're delighted to hear that you found our service excellent and would recommend us. We really appreciate your support.
If there’s anything you need help with or if you have any questions, don't hesitate to get in touch!
Best wishes,
Amy
Checkmyfile
Efficient and free for 7 days
15 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Antoine,
Thank you so much for your positive feedback about our service and free 7-day trial!
Thanks for mentioning how efficient Checkmyfile is to use. We're the only credit reporting service that returns your data from all three of the UK's credit agencies, giving you the fullest possible overview of your credit history.
If you want to learn more about your credit health, feel free to check out the great resources in our Help Centre or reach out to us directly. We'd be happy to hear from you!
All the best,
Amy
Checkmyfile
no transparency in subscription reminders
My issue isn't that Checkmyfile hides the £14.99 monthly price - it doesn't. My issue is what happens at the end of the very short seven-day trial.
I wasn't sent a reminder shortly before the trial expired to say that £14.99 was about to be taken. I only dealt with the subscription once I noticed the payment.
What makes this particularly frustrating is that the Government is now introducing new subscription rules specifically designed to address this sort of situation. These will require businesses to send reminders before free or discounted trials end, helping to prevent people unintentionally rolling into paid subscriptions. The rules aren't in force yet, but to me it says quite a lot that this exact practice has been identified as something requiring greater consumer protection.
For something that automatically moves from free to paid after just seven days, I think a simple reminder beforehand would have been the fair and transparent thing to do.
I also find it disappointing from an FCA-regulated company, where I would have expected a particularly high standard of transparency and customer communication.
I've asked for the £14.99 to be refunded and for the matter to be treated as a formal complaint if they refuse. I'll update this review to reflect how they ultimately deal with it.
15 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Jacob,
Thank you for taking the time to share your experience and feedback. We're sorry to hear that your subscription payment was debited unexpectedly and that you've needed to contact us to resolve this.
We do our best to ensure new customers are aware of exactly when their free trial is due to end, to prevent situations like this from occurring.
In addition to mentioning the 7-day trial throughout the registration process, such as on the registration page and when card details are entered, we also include the date your free trial is due to end in our Welcome email.
We also allow customers to cancel their subscription at any time during the free trial period, and doing so does not prevent them from using their remaining trial days. We do this to ensure that customers only intending to use their free trial can cancel right away without worrying about subscription renewal.
We want to make sure that everyone signing up to Checkmyfile knows exactly what to expect, and we're sorry this wasn't the case in this instance. We appreciate you reaching out to our team to resolve this, as well as your feedback on steps we can take to make our subscription easier to manage.
It looks like a member of our team has already responded to your correspondence. I hope this has fully resolved your query, but if you have any further questions or concerns, don't hesitate to reply to us. We're here to help.
Many thanks,
Amy
Checkmyfile
Easy, accessible & would recommend!
I was recommended Checkmyfile through a mortgage advisor. It was easy to sign up and took a couple of minutes to enter the information needed, I was then presented with my credit score, tips and advice to improve, and lots of other things related to my credit file.
The website was easy to navigate, it was bright and colourful which I personally found appealing, and the option to download your credit report was great. My report took around 5 minutes to generate and there were a lot of pages to go through! But everything was organised and explained clearly and it was very accessible.
I would recommend Checkmyfile, and if you aren’t 100% sure, there’s a free 7 day trial so you can try it out before committing to regular monthly payments.
10 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Emma,
Thank you for taking the time to share such a glowing review! We're delighted to hear that you found the sign-up process quick and easy, and that the credit report, insights, and improvement tips were helpful.
It's great to know you enjoyed the website's colourful design and found your report clear and accessible.
We really appreciate your recommendation and are pleased that the free trial helped you explore everything Checkmyfile has to offer.
I hope you continue to have this great experience with us!
Many thanks,
Amy
Checkmyfile
Resposta da Checkmyfile
Hi,
Thank you so much for your positive feedback about how easy our report is to understand, and for leaving us 5 stars. We’re really glad you found it helpful!
Feel free to check out the great resources in our online Help Centre if you're interested in learning more about your credit health and how to improve it. If you have any questions or need help with your report, just let us know - we're here to help!
Kind Regards,
Amy
Checkmyfile
Very quick and easy process
Very quick and easy process, and provided a full report within 5 mins
14 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Martin,
Thanks so much for the amazing feedback!
We're delighted that you found the process so quick and straightforward, and that your report was available within minutes. This is exactly the kind of convenience and efficiency we strive to provide to our customers.
Thank you for supporting us by leaving this review. It's greatly appreciated!
Many thanks,
Amy
Checkmyfile
Really helpful to have as you can see…
Really helpful to have as you can see all credit history when applying for a mortgage etc, also I had to ring customer services for help and they were really polite and helpful
11 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi,
Thank you so much for sharing your experience with us, and thanks especially for giving a shout-out to our Customer Care team!
We know how much each interaction with our team can impact your experience as a Checkmyfile customer, so it's wonderful to hear that we've left such a positive impression on you.
We’re really pleased to hear that you found it helpful to see all your credit history in one place and that our Customer Care team has been able to support you.
If you ever need any help or have questions in the future, just reach out to us. We’re always here to help!
Kind Regards,
Amy
Checkmyfile
Invaluable tool when applying for a mortgage
Invaluable tool when applying for a mortgage. I was able to check my file and keep an eye on things during the purchase of my house. Worth activating once a twice a year to ensure no nasty surprises.
13 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Steven,
Thank you so much for sharing your experience and for your kind words about Checkmyfile!
We’re really glad to hear you found our service helpful during your mortgage process and that it gave you peace of mind while buying your house.
It's great to hear that you check in with us from time to time to keep an eye out for unexpected surprises. It's absolutely something we recommend, and exactly the reason we make it so easy to cancel and reactivate your account with us.
If you ever need any help or have questions about your credit report in the future, just reach out to us. We'll be happy to hear from you!
There are also plenty of great guides and resources in our Help Centre.
Best wishes,
Amy
Checkmyfile
Great Accessibility Tool for Credit, UI could be improved
Customer service is absolutely incredible. Having one point of contact to reach out to CRAs on your behalf is not only easier, but also as a point of accessibility for those of us who may otherwise struggle otherwise to track many separate email chains.
I’m currently preparing to apply for a mortgage and ensuring all my credit reporting is accurate.
Something I would feed back to the check my file team is that the UI is annoying. The ‘combination view’ and switching between CRA’s under each lender is not user friendly. It’s not impossible, it’s just not user friendly. You fixed something that wasn’t broken from when I had check my file last year. I had some screenshots of older version of UI and it’s makes so much more sense from a user perspective.
All in all great - just annoying UI at some points but absolutely shouldn’t put anyone off.
Worth the ££ if you’re cleaning up your credit file and/or prepping for mortgage.
13 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Naomi
Thank you so much for sharing your feedback and for your kind words about our customer service and accessibility.
We’re really glad to hear that having one point of contact for all credit agencies has made things easier for you, especially as you prepare for your mortgage application!
We appreciate your honest thoughts about the user interface and how the changes have affected your experience. Your feedback is really valuable to us, and we’re always looking for ways to improve.
If there's a specific change you think would make our report easier to navigate, or something in particular about the old format that worked better for you, please do reach out to us with the details.
Thanks again for your feedback and for being part of Checkmyfile.
Kind Regards,
Amy
Checkmyfile
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