Chinti & Parker Opiniões 

Resposta da Chinti & Parker

6/08/2026

Hi Linda,

Thank you so much for your wonderful review!😍

We're delighted to hear you loved your garment, even though the sizing wasn't quite right. We're sorry the returns process wasn't straightforward, but we're glad Julita was able to support you throughout and turn the experience into a positive one. We'll be sure to pass on your kind words to her.

Thank you for your patience and for giving us the opportunity to make things right. We can't wait to welcome you back, and we hope your next order is the perfect fit!

Warmest wishes,
The Chinti & Parker Team

Resposta da Chinti & Parker

23/07/2026

Hi Julia,

Thank you so much for such a lovely review.❤️

We absolutely loved reading your airport stories! We can just picture everyone wondering what you were wearing and we're not surprised a few people ended up ordering before take-off. 😁

It makes us so happy that our cashmere has become your go-to for travelling. Comfortable, warm and easy to wear is exactly what we hope for.

And the Smurf story made us laugh! We never thought we'd hear "I'm following the mushroom," but that's the joy of our whimsical designs - they always seem to start conversations.

Thanks again for taking the time to share this, Julia. Wishing you lots more happy travels (and airport compliments!).✈️✨

Warmest wishes,
The Chinti & Parker Team

Resposta da Chinti & Parker

9/07/2026

Hi J,

Thank you so much for your wonderful 5-star review!🌟

We're thrilled to hear that you had such a positive experience with our customer service. Julita will be so pleased to know that her support made your return process smooth and hassle-free.

Thank you for your kind words about our clothing as well. We truly appreciate your support and hope to welcome you back to Chinti & Parker again soon! ❤️

Warmest wishes,
The Chinti & Parker Team

Resposta da Chinti & Parker

8/07/2026

Hi Myriame,

Thank you so much for your wonderful review.❤️

We're thrilled to hear that you had such a positive experience with our customer service. It was our pleasure to help you choose a birthday gift for your friend, and we hope she loves her Chinti & Parker cardigan.

Thank you for taking the time to share your kind words - they really do mean a great deal to our whole team. We hope to welcome you back.✨

Warmest wishes,
The Chinti & Parker Team

Resposta da Chinti & Parker

6/07/2026

Hi Em,

Thank you so much for your lovely review and for being part of the Chinti & Parker family for the past 5–6 years. It really means a lot to us.💖

We're so sorry there was a hiccup with the courier, but we're glad we could get everything sorted quickly for you. It's wonderful to hear that our team was able to turn the experience around.

Thank you for your continued support and for trusting us with your cashmere over the years. We hope you enjoy your latest pieces, and we look forward to welcoming you back. 😁

Warmest wishes,
The Chinti & Parker Team

Resposta da Chinti & Parker

3/07/2026

Hi Anita,

Thank you so much for your wonderful review and for your incredibly kind words. 🥰

It was an absolute pleasure to help, and we're glad we could get everything sorted for you. Hearing that Chinti & Parker is your go-to brand for knitwear truly means the world to us. ❤️

We also really appreciate you taking the time to mention our returns policy. We always aim to be as transparent as possible, while continuing to offer the best service we can.

Thank you again for your support. We hope you enjoy your new knitwear, and we look forward to welcoming you back!✨

Warmest wishes,
The Chinti & Parker Team

Resposta da Chinti & Parker

3/07/2026

Hi Caroline,

Thank you so much for taking the time to leave us such a lovely review.🥰

We're truly sorry that you initially received the wrong order due to a warehouse mix-up, but we're so pleased we were able to put things right quickly and get your Cashmere Care Accessories Set to you the very next day.

Your kind words mean a great deal to us, and we're delighted to hear you were happy with the service you received. We hope you enjoy your goodies, and we look forward to welcoming you back to Chinti & Parker in the future.✨

Warmest wishes,
The Chinti & Parker Team

Resposta da Chinti & Parker

29/06/2026

Dear Victoria,

Thank you for taking the time to share your feedback.

We're sorry to hear that you were disappointed with your recent experience.

We understand that our £5 returns processing fee won't suit everyone. However, it is clearly outlined in our Returns Policy and displayed throughout the returns process before a return is completed, together with the exact refund amount customers can expect. We also offer the option of store credit, which provides a slightly higher refund value.

We're also sorry to hear your comments regarding the quality of our products. We take great pride in our craftsmanship and always welcome customer feedback, as it helps us continue to improve.

We appreciate you giving us the opportunity to explain how your refund was calculated via email and thank you for taking the time to share your thoughts. Your feedback has been noted and will be shared with our wider team.

Kind regards,
Chinti & Parker Team

Resposta da Chinti & Parker

29/06/2026

Hi Heidi,

Thank you so much for your wonderful 5-star review! ⭐

We're absolutely delighted to hear that you love your knitwear and that it fits you perfectly. It also means so much to us that you took the time to mention our Customer Care team. Your kind words truly make our day!

Thank you for choosing Chinti & Parker and for your continued support. We hope you enjoy wearing your beautiful pieces for many seasons to come, and we look forward to welcoming you back.

Best wishes,
Chinti & Parker Team

Resposta da Chinti & Parker

23/06/2026

Hi Amanda,

Thank you so much for your wonderful 5-star review!⭐

We're sorry to hear that your delivery experience with Evri wasn't as smooth as it should have been, but we're delighted that Julita was able to help and support you throughout the process.

We hope you're loving your Chinto & Parker cashmere sweater and that it will keep you cosy and comfortable. Thank you for taking the time to share your experience and for your patience throughout the delivery process.

Your lovely feedback means a great deal to us, and we'll be sure to pass your kind words on to Julita.😁

Warm wishes,
The Chinti & Parker Team

Resposta da Chinti & Parker

22/06/2026

Hi Fiona,

Thank you so much for your wonderful review.✨

We're delighted to hear that you've had such a positive experience with Chinti & Parker. It's fantastic to know that you love your Sol Maxi Dress and Embroidered Oxford Shirt and that you've been impressed with the quality and craftsmanship of both pieces.

We're also pleased that our customer service team, was able to assist you and make your experience even more enjoyable.

Thank you again for your recommendation and for taking the time to share your experience. We hope you continue to enjoy your Chinti & Parker pieces and look forward to welcoming you back in the future. 💕

Best wishes,
Chinti & Parker Team

Resposta da Chinti & Parker

16/06/2026

Hi Denise,

Thank you so much for your lovely review!💖

We're thrilled to hear you're loving your new clothes and that the fit, style, and quality have all hit the mark. There's nothing better than finding pieces you love wearing!

We're also happy we could help when your package went missing and get everything sorted quickly for you. Thank you for your patience while we worked on it.

We really appreciate you taking the time to share your experience, and we hope you enjoy your new pieces for years to come.

Best wishes,
The Chinti & Parker Team

Resposta da Chinti & Parker

3/06/2026

Hi Linda,

Thank you so much for your lovely review!💕 We're delighted we could help you find the right size and that you're so pleased with your new blouse.

It's wonderful to hear you found our team helpful and that you love the quality and fabric. We really appreciate your recommendation and look forward to welcoming you back. 😉

Best wishes,
Chinti & Parker Team

Resposta da Chinti & Parker

3/06/2026

Dear Christina,

Thank you for taking the time to share your feedback with us. Firstly, we'd like to sincerely apologise for the frustration and disappointment you've experienced. As a loyal customer over the years, we truly value your support, and we're sorry to hear that your recent experiences have left you feeling let down.

We completely understand how important it is to be able to reach our customer care team when you have questions before placing an order. Earlier this year, during our peak trading period, we experienced significantly higher volumes of enquiries, which unfortunately resulted in longer response times than we would normally expect. We appreciate that this would have been frustrating, particularly when you were simply seeking some additional fit guidance before placing an order.

That said, we would like to reassure you that our customer care email and phone lines are fully operational, and customers are currently able to reach us through both channels. We are sorry that your previous attempts to contact us did not result in the support you needed, and we understand how this affected your confidence in shopping with us.

We also appreciate your feedback regarding our loyalty programme. We understand why the minimum spend thresholds attached to the discount rewards can feel restrictive, particularly for customers who have accumulated points through multiple purchases over a long period of time. We recognise how disappointing it can be to be unable to redeem rewards against items you would genuinely like to purchase, or to see points expire before you have the opportunity to use them.

Please be assured that your comments have been noted and will be shared with the relevant teams. Feedback from loyal customers such as yourself is invaluable as we continually review our services and programmes to ensure they deliver the best possible experience.

We never want our customers to feel that their loyalty is not appreciated, and we're genuinely sorry that this has been your experience recently. Thank you again for taking the time to provide such thoughtful and constructive feedback.

Kind regards,
Chinti & Parker Team

Resposta da Chinti & Parker

3/06/2026

Hi Sl,

We're sorry to read about your experience and are disappointed to hear that you're unhappy with the quality of your garment.

We take product quality very seriously, and while some natural fibres can develop pilling over time depending on wear and care, we would never expect a garment to develop holes after being worn only twice.

Unfortunately, we're unable to locate any correspondence or order details based on the information provided in your review. We'd welcome the opportunity to investigate this further, so please contact our Customer Care team at info@chintiandparker.com with your order number and photos of the issue, and we'll be happy to review this with you.

We appreciate your feedback and hope to have the opportunity to look into this matter for you.

Kind regards,
The Chinti & Parker Team