Jemma in the customer service team was very helpful in sorting out my unusual request. She understood the issue and followed up until it was resolved correctly. Can't reccomend highly enough,Jemma... Ver mais
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Extremely competent and friendly customer services agent called Janine. She understood my query, resolved the question and provided the answer,as promised, in an email. Janine was as helpful as she wa... Ver mais
Kimberly worked particularly hard to get the flights we wanted after a schedule change from our airline. Looking forward to our Alaska cruise holiday even more now.
Janine couldn’t have been helpful to give advice on getting best transfers from cruise terminal to airport for my return journey. Other staff have also helped with ease of checking in online.
Informações sobre a empresa
Escrito pela empresa
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Informações de contacto
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, Reino Unido
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4,7
Excelente
2 mil opiniões
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Absolutely lovely customer service…
Absolutely lovely customer service staff, polite and very professional. I felt she had a genuine interest in my holiday. The full booking process was simple right through to the end payment. Will definitely use cruise nation in the future.
14 de setembro de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that you received such lovely, polite and professional customer service, and that you felt our team genuinely took an interest in your holiday.
It’s wonderful to know that you found the booking process simple from start to finish and that you would choose to use Cruise Nation again in the future. We’ll be sure to share your lovely comments with the wider team, who work hard to deliver excellent service for our customers. 😊
Failure to look after it's customers
On 8th August I was informed my flight back from my cruise was cancelled. This wasn't Cruisenation fault but the follow up is. They said that the best option for the 5 of us (including my 1 year old grandson) was to fly from Naples to Istanbul sit in an airport for 6 hours then fly from Istanbul to Manchester. We said this was not an option. We asked if we could fly from another airport (Rome) and for them to arrange a minibus with a child's car seat. Today is the 9th September and despite many many emails and phone calls we still have no idea how we are supposed get home from our cruise. This is a holiday i have paid almost £9000 for. It has finally been escalated today although I fear that we will get more lies and excuses. I have booked a few times before with Cruisenation including a cruise in January to Japan South Korea and Hong Kong. I am absolutely beside myself with worry and having recently lost my husband i really don't need any more stress. I don't know if I will ever trust this company again
9 de setembro de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for taking the time to share your feedback. We’re genuinely sorry for the worry and frustration this situation has caused, particularly given the circumstances and the fact you were travelling as a family with a young child.
We appreciate that the original flight cancellation was outside of our control. When we discussed the available alternatives with you, the options presented were the most suitable available at the time. We also understand that you requested to explore flying from an alternative airport in Rome, and we provided options for you to consider. We completely understand that you wanted to review these before making a decision, however, by the time you came back to us, the first option you had been considering was unfortunately no longer available and the alternative was not what you wanted.
We appreciate how frustrating this has been. Flight availability following schedule changes is subject to live supplier availability and can change while arrangements are being reviewed, which unfortunately affected the options available to us.
I can now confirm that, since this review was posted, a suitable flight has been secured for you and we have also arranged a transfer to assist with your journey home, at no additional cost to you.
We’re pleased that we have now been able to put the arrangements in place and will certainly take your feedback on board regarding the communication and support you received throughout this process.
Janine was exceptionally helpful today…
Janine was exceptionally helpful today with my enquiry about our API. She organised everything and kept me informed at all time. Excellent customer service thanks.
3 de setembro de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Janine was exceptionally helpful with your API enquiry and that she kept you informed throughout the process.
It’s fantastic to know that Janine was able to organise everything for you while providing such excellent customer service. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard to deliver excellent service for our customers.
Change of room
Change of room
Laura sorted this out for us quickly & efficiently. Lovely to be able to talk to someone rather than use chat or email. This is what I like about cruise nation staff
1 de setembro de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Laura was able to sort out your room change quickly and efficiently, and that you appreciated being able to speak directly with a member of our team.
It’s great to know that having friendly and helpful staff available to speak to is something you value about Cruise Nation. We’ll be sure to share your lovely comments with Laura and the wider team, who work hard to deliver excellent service for our customers.
Janine was extremely accommodating and…
Janine was extremely accommodating and efficient. My issue was resolved and an email received updating me.
Thank you Janine for the excellent service 😊
29 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine was so accommodating and efficient, and that your issue was resolved with a prompt update by email. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard to deliver excellent service for our customers. 😊
We had a very positive experience…
We had a very positive experience contacting Cruise Nation Customer Service this morning. The call was answered very promptly by Janine, who was most helpful and cheerful and genuinely wanted to help. She got our Advanced Passenger Information sorted out with Air Canada very quickly. Thanks again Janine for providing such excellent customer service.
29 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Janine was able to assist so promptly with your Advanced Passenger Information and get everything sorted with Air Canada so quickly. It’s lovely to know that her helpful and cheerful approach made your experience such a positive one. We’ll be sure to share your kind comments with Janine and the wider team, who work hard to deliver excellent service for our customers.
Above and beyond is standard for Olivia!!
We had major issues with our reserved accommodation in NYC (not wheelchair accessible) but Olivia was an absolute angel in resolving this situation for us and arranged suitable accommodation for our needs. She was very patient, sympathetic and supportive in making sure our trip was back on the right track. She was amazing and dealt with the hotel directly that we had the issue with and also another 3rd party who was used to book the accommodation. It may have taken almost 6 hours to get a resolution but this was not anything to do with Olivia. She kept us informed at all stages. We have booked several holidays with Cruise Nation in the past and this was the first trip we’ve had any issues with. We will continue to recommend this company and Olivia to all our friends and family
27 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for such wonderful feedback and for your continued support of Cruise Nation. We’re so sorry that you experienced issues with your original accommodation, but we’re delighted to hear that Olivia was able to support you and find suitable accommodation for your needs.
It’s fantastic to know that Olivia remained patient, sympathetic and supportive throughout, kept you updated at every stage and worked directly with the hotel and third party to reach a resolution. We’ll be sure to share your incredibly kind comments with Olivia and the wider team, who work hard to deliver excellent service for our customers.
Thank you also for your continued trust and recommendation — it really is appreciated. 😊
Kimberley was great help with our…
Kimberley was great help with our request to change hotels.
She came up with a great solution to our request all within 24 hours!!
Brilliant service!!
26 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Kimberley was able to come up with such a great solution for your hotel change and get everything arranged within 24 hours. It’s wonderful to know you received such brilliant service. We’ll be sure to share your lovely comments with Kimberley and the wider team, who work hard to deliver excellent service for our customers. 😊
We booked our honeymoon back in 2016…
We booked our honeymoon back in 2016 with Cruise Nation and keep going back to them to book other trip, unfortunatly due to health reasons they have not always gone ahead but the team, especially Jemma, who most recently helped with my queries. Thank you, I can't wait to book our next trip with you.
26 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your lovely feedback and for your continued support since booking your honeymoon with Cruise Nation back in 2016. We’re delighted to hear that Jemma has been so helpful with your recent queries. It’s wonderful to know you continue to come back to us, and we look forward to helping you arrange your next trip when the time is right.
Thank you for being so Helpful
I would just like to say a huge thank you to Jemma for the help & support she gave me in my conversation today. From the very beginning, Jemma was friendly, polite & extremely helpful. Nothing was ever too much trouble, & she genuinely went out of her way to find all the information I needed. Jemma also took the time to forward additional information that has been really useful to us for our forthcoming cruise. What really stood out to me was Jemma’s patience & empathy. You could tell that she genuinely cared about helping rather than just trying to get the conversation finished. In my opinion, Jemma is absolutely top class, & the company should be very proud to have someone like Jemma representing their business. Customer service like this makes such a difference and is sadly not something you come across every day. Thank you once again Jemma, for all your help. It was very much appreciated & it made the whole experience so much easier.
26 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for such wonderful feedback. We’re absolutely delighted to hear that Jemma provided such friendly, patient and supportive service, and took the time to find all the information you needed for your forthcoming cruise.
It’s fantastic to know that her patience and genuine care made such a positive difference to your experience. We’ll be sure to share your incredibly kind comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
First Class Service
Due to change in our itinerary we had to cancel our River Cruise. From the moment we notified Cruise Nation about our decision they followed up our request promptly and efficiently and within a few days we received a full refund. Thanks to Jemma for her dedicated assistance in this matter.
25 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your kind feedback. We’re sorry to hear that you had to cancel your river cruise due to the change in itinerary, but we’re delighted to hear that Jemma handled your request so promptly and efficiently and that your refund was processed quickly.
We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
I had dealings with Tracy and Jemma at…
I had dealings with Tracy and Jemma at Cruise nation and they both gave excellant service
24 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Tracy and Jemma both provided you with excellent service. We’ll be sure to share your lovely comments with Tracy, Jemma and the wider team, who work hard to deliver excellent service for our customers. 😊
Jemma of Cruise Nation got back to me…
Jemma of Cruise Nation got back to me same day and did what I asked.
24 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma got back to you the same day and was able to action your request so promptly. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
First stop Cruisenation
Another holiday booked with Cruisenation. Excellent customer service from start to finish, competitive pricing and a support team you actually get support from.
24 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your fantastic feedback and for choosing Cruise Nation once again. We’re delighted to hear that you continue to value our competitive pricing and the support provided by our team throughout your bookings. We’ll be sure to share your lovely comments with the wider team, who work hard to deliver excellent service for our customers.
Many thanks to Olivia from customer…
Many thanks to Olivia from customer support who answered my query regarding how to add my cruise flight bookings to my ryanair app. Clear and concise answer with additional email procedure ensured booking was added to my account.
23 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Olivia provided a clear and concise answer and helped you successfully add your flight booking to your Ryanair app. It’s great to know that her additional guidance by email made the process nice and straightforward. We’ll be sure to share your lovely comments with Olivia and the wider team, who work hard to deliver excellent service for our customers. 😊
Olivia was extremely helpful!
Olivia was extremely helpful ensuring that we achieved the requested change in our suite on a forthcoming cruise.
Olivia fully understood our requirements and after securing the requested suite called us back as she promised she would. Seemingly, nothing was a problem to her and the process was made simple.
23 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Olivia fully understood your requirements and was able to secure the suite you requested. It’s fantastic to know that she kept her promise to call you back and made the whole process so simple and straightforward. We’ll be sure to share your lovely comments with Olivia and the wider team, who work hard to deliver excellent service for our customers.
Following our recent cancellation by…
Following our recent cancellation by MSC to the Middle East Jemma has been fantastic in rearranging things for us. She has answered all our questions quickly and has given us alternative suggestions when needed.
Excellent!
20 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma has been so helpful following the cancellation and was able to answer your questions quickly while providing alternative suggestions. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
Always very quick to deal with any…
Always very quick to deal with any queries
18 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that our team are always quick to deal with any queries you have. We’ll be sure to share your lovely comments with the wider team, who work hard to deliver excellent service for our customers. 😊
What a lovely lady.she was so helpful…
What a lovely lady.she was so helpful and explained everything in detail. The email she sent was very informative
19 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that our team member was so helpful, explained everything clearly and followed up with such an informative email. We’ll be sure to share your lovely comments with the wider team, who work hard to deliver excellent service for our customers.
I needed to change my flight at the…
I needed to change my flight at the last minute, and Kimberley did it quickly and efficiently; within 1 hr, everything was changed successfully. Whenever I've had a problem in the past, CruiseNation has never let me down, and that's true now after 28 cruises and counting.
18 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your fantastic feedback and for your incredible loyalty to Cruise Nation after 28 cruises and counting! We’re delighted to hear that Kimberley was able to arrange your last-minute flight change so quickly and efficiently, with everything resolved within an hour.
It’s wonderful to know that we’ve continued to support you whenever you’ve needed us, and we truly appreciate your continued trust in Cruise Nation. We’ll be sure to share your lovely comments with Kimberley and the wider team, who work hard to deliver excellent service for our customers.
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