Jemma in the customer service team was very helpful in sorting out my unusual request. She understood the issue and followed up until it was resolved correctly. Can't reccomend highly enough,Jemma... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Extremely competent and friendly customer services agent called Janine. She understood my query, resolved the question and provided the answer,as promised, in an email. Janine was as helpful as she wa... Ver mais
Kimberly worked particularly hard to get the flights we wanted after a schedule change from our airline. Looking forward to our Alaska cruise holiday even more now.
Janine couldn’t have been helpful to give advice on getting best transfers from cruise terminal to airport for my return journey. Other staff have also helped with ease of checking in online.
Informações sobre a empresa
Escrito pela empresa
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Informações de contacto
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, Reino Unido
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4,7
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Nightmare with NCL
After a nightmare trying to book a transfer with NCL directly, Janine stepped in and sorted out our problems very quickly and efficiently. We're very grateful for her help.
18 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was so helpful and provided all the relevant information you needed regarding your special assistance arrangements for both the airport and cruise port. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
Jemma was extremely helpful
Jemma was extremely helpful, and supplied me with all of the relevant information I needed relating h to my special assistance request, both for the airport and the cruise port.
18 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was so helpful and provided all the relevant information you needed regarding your special assistance arrangements for both the airport and cruise port. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
Premier package on Princess
Jemma was very helpful & friendly. She followed up with an email confirming what we had discussed . You can’t ask for more than that.
13 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was so helpful and friendly, and that she followed up with a clear email confirming everything discussed. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers. 😊
New England and USA cruise
We booked a New England and USA cruise on Holland America’s Zuiderdam via Cruise Nation. I made it very clear we wanted a sea view cabin with absolutely no obstructions and was told by the Cruise Nation agent that this cabin had none. Our cabin 4122 was mainly obstructed by lifeboats and the balcony to our left. I immediately emailed them with photos attached and had to email repeatedly once home before I got a response. They passed the buck to HAL. Neither company would accept failing their customers. We won’t be using either company in the future. Extremely poor customer service/relations.
30 de maio de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for taking the time to share your feedback. We are genuinely sorry that the view from your stateroom did not meet the expectations you had when booking, particularly as you had specifically requested an unobstructed sea view. We completely understand why this was disappointing.
As soon as we were made aware of your concerns, we raised the matter with Holland America Line and provided the details and photographs supplied to us. We also followed this through with their Guest Relations team for a formal review.
Following their management review, Holland America Line confirmed that stateroom 4122 was correctly categorised and does not meet their definition of an obstructed or partially obstructed view. They advised that, while lifeboats or other ship features may be visible from certain angles, the forward-facing view from the stateroom remains unobstructed and the cabin was therefore sold in accordance with the published stateroom category.
That said, we fully appreciate that the technical classification of a cabin does not change how a guest feels when the view they experience is different from what they expected. We are particularly sorry if the communication and time taken to reach a resolution left you feeling that your concerns were not being properly addressed. That was certainly not our intention.
We value your feedback and have taken your comments on board. We are sorry that your experience has left you feeling that you would not travel with Cruise Nation again, we value all of our customers and are sorry that, on this occasion, we were unable to leave you with the experience you had hoped for.
Superior customer service
Today I called regarding difficulty with registration of passport details for flights and cruise I was lucky to get the remarkable jemma who managed to solve everything with ease many thanks
15 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Jemma was able to resolve the passport registration issue for your flights and cruise so smoothly and with such ease. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers. 😊
Brilliant company and wonderful staff
This is the second holiday I have bokked with Cruise Nation during the last 12 months and the price has been fantastic coupled with brilliant customer service from Kimberley and Scott...you have a customer for life thank you
15 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your fantastic feedback and for choosing Cruise Nation for your second holiday with us in the last 12 months. We’re delighted to hear that you’ve been so pleased with both the fantastic prices and the customer service from Kimberley and Scott.
It’s wonderful to hear that you consider yourself a customer for life! We’ll be sure to share your lovely comments with Kimberley, Scott and the wider team, who work hard to deliver excellent service for our customers.
Scott Martin worked his socks off for…
Scott Martin worked his socks off for me, to get me a great cruise deal; and I really put him through his paces too! Every question I asked he replied to promptly.
I am now going on my third CN cruise in just as many years. Thanks Scott, a credit to Cruise Nation.
14 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your fantastic feedback and for choosing Cruise Nation for your third cruise in just three years! We’re delighted to hear that Scott worked so hard to find you a great deal and was able to answer all your questions promptly.
We’ll be sure to share your lovely comments with Scott and the wider team, who work hard to deliver excellent service for our customers. It’s wonderful to know Scott is a credit to Cruise Nation! 😊
Brilliant 5 star service
Brilliant 5 star service! Booked our cruise to Alaska with Scott M at Cruise Nation. He knew exactly want we wanted (better than ourselves) and sorted everything. So professional, so quick and made suggestions so we could get a great deal! Last minute decision by us to stay an extra night in Seattle pre cruise….no problem, and go home via Toronto…. no problem. We had an amazing time, Thankyou so much Scott!
17 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your fantastic 5-star feedback. We’re delighted to hear that Scott understood exactly what you were looking for and went above and beyond to put everything together for your Alaska cruise.
It’s great to know he was able to accommodate the extra night in Seattle and your return via Toronto, while also making suggestions to secure you a great deal. We’ll be sure to share your lovely comments and 5-star rating with Scott and the wider team, who work hard to deliver excellent service for our customers.
Great customer service from Jemma
Great customer service from Jemma. Unfortunately a flight got cancelled (nothing to do with Cruise Nation) and Jemma quickly and efficiently came up with several solutions for us. Even though it wasn’t their fault they gave us a gesture of goodwill to help with the cost of the work around. First class, thank you Jemma.
14 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Jemma acted so quickly and efficiently when your flight was cancelled and provided you with several solutions to help resolve the situation.
It’s wonderful to know that you felt supported throughout, and we’re pleased that we could offer a gesture of goodwill to help with the additional costs. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
Super responsive - thanks Kimberley!
Asked about the possibility of changing flights as part of my cruise & stay package. Kimberley from Cruise Nation Customer Services was extremely responsive, came back with a very competitive quote and the whole change was done in no time at all. Thank you very much for the painfree experience!
14 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Kimberley was so responsive and able to arrange the flight change quickly, while also securing you a competitive quote.
It’s great to know the whole process was so smooth and pain-free. We’ll be sure to share your lovely comments with Kimberley and the wider team, who work hard to deliver excellent service for our customers.
Most helpful
Another great service from Jemma from Customer service.
She helped me resolve the transfer issues.
30 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was able to help resolve your transfer issues and provide another great service. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers. 😊
First Class
Everything was done speedily and very helpful,comments and assistance was given. First class service.
13 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that everything was handled so quickly and that you found our team helpful throughout. We’ll be sure to share your lovely comments with the wider team, who work hard to deliver excellent service for our customers.
Janie was very helpful and efficient
3 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine was so helpful and efficient. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver excellent service for our customers.
Janine went above and beyond with my…
Janine went above and beyond with my enquiry.
10 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine went above and beyond to assist with your enquiry. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver excellent service for our customers.
Great Customer Service
I had to make an amendment to a middle name on our booking. This was done efficiently and quickly by Jemma.
Thank you very much 😀
9 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma handled your name amendment so quickly and efficiently. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard every day to deliver excellent service for our customers. 😊
Flight booking references
Jemma was extremely helpful today, providing me with additional booking references of flights that I hadn't received direct from the flight companies.
8 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was able to help by providing the additional flight booking references you needed. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard every day to deliver excellent service for our customers. 😊
Hi we just booked a Cruise we are very…
Hi we just booked a Cruise we are very pleased with price and Kerry Phillip Hall made the Process so easy she was very Informative as I’m Disabled and very Patient she get 10/10 for Customer Service ⭐️⭐️⭐️⭐️⭐️
7 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Kerry made the booking process so easy and provided such informative and patient support. It’s fantastic to know that you were so pleased with the price and the service you received.
We’ll be sure to share your lovely comments and 10/10 rating with Kerry and the wider team, who work hard every day to deliver excellent service for our customers.
After a very stressful couple of days…
After a very stressful couple of days re my booking with Cunard Queen Victoria Janine from Cruise Nation resolved all the problems efficiently and was a great help to me as a disabled traveller. Ive found Cruise Nation to be a fantastic company to do travel with and will continue to use them for any future travels. Fantastic customer service throughout the whole process. Thanks Janine now I can look forward to enjoying my upcoming Cruise.
5 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your wonderful feedback. We’re so pleased to hear that Janine was able to resolve everything efficiently and provide the support and reassurance you needed after what had been a stressful couple of days.
It’s fantastic to know that Janine’s help made such a difference and that you can now look forward to your upcoming cruise with peace of mind. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard to deliver excellent service for our customers.
Thank you for your continued support of Cruise Nation, and we hope you have a fantastic cruise! 🚢
It has been a great pleasure dealing…
It has been a great pleasure dealing with Cruise Nation from booking our cruise for my partners 60th birthday. After initial booking I have changed and added things and Janine has been extremely helpful / calm and understanding with me giving me different options. Thank you Janine
4 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that it has been a pleasure arranging such a special trip with Cruise Nation for your partner’s 60th birthday.
It’s fantastic to know that Janine was able to support you with all of the changes and additions to your booking, providing helpful advice and different options along the way. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver excellent service for our customers.
We hope you both have a fantastic celebration and an unforgettable cruise!
Jemma has been remarkable
Jemma has been remarkable, handled my request professionally and very swift, done in minutes and not hours! AND she taken over this query from someone who's off!
Thank you very much Jemma
4 de agosto de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Jemma provided such professional and efficient service while handling your request.
It’s fantastic to know that she was able to take ownership of your query, pick it up seamlessly, and resolve everything so quickly. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard every day to deliver excellent service for our customers.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.