Jordan was so helpful and answered my questions quickly. He also made sure the amount I would be paying was affordable for me and asked me at every step was I sure about the amount and happy with it.... Ver mais
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Leia as opiniões dos outros
I would like to compliment Jordan from the Resolutions team. Absolutely amazing helping me, there wasn't a single bit of pushiness or demanding higher payment than I could afford. A very good company... Ver mais
A empresa respondeu
I honestly can’t thank Charlotte enough for the support she gave me while getting my case sorted. She went above and beyond at every step, kept me updated, and made sure I understood everything along... Ver mais
A empresa respondeu
Jordan was absolutely brilliant . When l explained the situation leading to how l got charged with a debt without my knowledge , he simply explained what may have transpired behind the scene , he was... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to The Digital DRA, your helping hand in taking charge of your finances. Our Customer Portal makes it easy for you to manage your account any time of the day, without having to make phone calls. You can get in touch with us digitally, using email, webchat, WhatsApp, or conversational text messaging. We're here to offer friendly and straightforward support without any pressure. If you have a problem or disagreement, just reach out to us using the contact details below, and our team will help you quickly. Contact Us: WhatsApp or Text: 07860088070 Email: resolution@digitaldra.uk Portal: Visit www.digitaldra.uk and log in with your reference. Webchat: Access it through the webchat button on the bottom left corner of our website. Struggling with payments? We understand. We offer flexible payment plans tailored to your income. Simply login to the portal or send a message on any of the contact channels above. Please don’t ignore your financial issues. Instead, let's work together to find a solution. We're here to help. Concerned about our legitimacy? Don't worry. The Digital DRA is authorized and regulated by the Financial Conduct Authority. You can check our license information by visiting the link below. Your trust in us means everything, and we are dedicated to maintaining the highest standards of compliance and honesty. FCA license information: https://register.fca.org.uk/s/firm?id=0014G00002fje6GQAQ
Informações de contacto
Elsie Whiteley Innovation Centre, Office 5, Hopwood Lane, HX1 5ER, Halifax, Reino Unido
- Whatsapp Message or Conversational Text Message: 07860088070
- resolution@digitaldra.uk
- www.digitaldra.uk
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Site very easy to understand and use
Site very easy to understand and use. I had a detailed breakdown of each sstep to take to resolve my issue . The different ways to pay are very useful as well giving people a choice of payment plans. My debt was paid and resolved very quickly using this site. Thank you.

Resposta da The Digital DRA
Jessi was fantastic
Jessi was fantastic. I had problems setting up a plan due to an issue with my bank. Jessi gave me alternative options and now it is all sorted. Many thanks 🤩

Resposta da The Digital DRA
One of the wost companies I've had to…
One of the wost companies I've had to deal with didn't care about anything but getting there money even if it meant taking food away from young kids to do so

Resposta da The Digital DRA
All paid and done with
After a few none starters it was finally sorted

Resposta da The Digital DRA
Emailing me about someone else's debt
Emailing me about someone else's debt, which np doubt is a breach of data privacy. Also, the debt appears to be statute-barred. Chancers

Resposta da The Digital DRA
Staff that are supportive
From start to finish the staff member I had was polite, friendly and supportive throughout. Understood my debt issues and what my affordability was, no pressure or bullying which was a blessings as that’s what I have had in the past from other debt agencies despite your ongoing burden and pressures that come with being in debt

Resposta da The Digital DRA
Professional and Supportive
Professional, supportive and clear during a difficult financial period. Online services very easy to use, really intuitive and I welcomed the calendar reminder that offered a clear view of payments to be made each month, right up to the final payment.

Resposta da The Digital DRA
I recently buried my baby and with you…
I recently buried my baby and with you hounding me very nearly committed suicide and on top of that you visited my home to remove goods all for a poxy £49 which i should never have been charged glad to have you off my back you should be ashamed

Resposta da The Digital DRA
Digital DRA have claimed I owe SKY…
Digital DRA have claimed I owe SKY GLASS £69 despite the remarkable fact I have NEVER been a SKY GLASS customer now or at any time in the past.
I do not know where Digital DRA have got their information from but I will NOT be paying a debt for something I have never had.

Resposta da The Digital DRA
Jordan helped streamline the whole…
Jordan helped streamline the whole process and made it as painless as possible. Had it sorted within 2 minutes! Thank you.

Resposta da The Digital DRA
Robson was really help and understanding

Resposta da The Digital DRA
Great customer communication and solutions
No one likes debt collecting companies, but Simon at DIGITAL DRA has been nothing but nice and sincere for my situation. I explained with complete honesty on what I am currently dealing with finance wise and he helped me set up a payment plan that suits me, with the option to add to that or deduct from that if ever need be.
I didn’t feel pressured nor was I penalised, I felt very comfortable on the phone and very much appreciate the service he provided to help me.

Resposta da The Digital DRA
Charlotte
Charlotte is an angel - I received an email from them detailing debt I owed and when I explained my situation that an ex partner had done this in the property he lived in and it was nothing to do with me, she responded to me to reassure me that this was being taken off.

Resposta da The Digital DRA
To state you didn’t tell me to stop…
To state you didn’t tell me to stop burying my head in the sand on my last review is a joke I’ve taken the email of your last response and I’ve sent you a screenshot of your message to me.
Feel free too look at it before you respond with a lie again!

Resposta da The Digital DRA
Tried to book on holiday with on the beach
Tried to book on holiday, they on the beach reply they will confirm booking with in 24 hours I heard nothing for 48 hours, but they took £ 170.00 from my account, so I called to cancel any more payments. I had no confirmation that the booking was made and was told I had to pay 80% of the booking if I wanted to cancel.so I blocked from receiving any more money. Now the are asking me to £109 as a final payment or 40% discount £65.75 well I just sent them the £65.75 to digital and hope the matter is closed. Digital DRA is sending constant emails for payment to settle . For on the beach so now is settled

Resposta da The Digital DRA
What a joke company
What a joke company, Emailed me about some alleged debt logged in and chatted to them using online chat told them I won't be paying it and and now they've closed the alleged account and are no longer perusing it, So gave up in less than 24 hours after contact sounds a very dodgy firm of chancers to me, Moral of the story get in touch tell them your not paying and that be the end of the matter. Don't pay these dodgy people anything

Resposta da The Digital DRA
They pester non stop email after email…
They pester non stop email after email u have to find money they just don't leave u alone I couldn't cope anymore absolutely ridiculous

Resposta da The Digital DRA
I received a msg from digitaldra asking…
I received a msg from digitaldra asking me to pay money I don't owe to So Energy, this is the 3rd debt collection agency that So energy have engaged all of which have accepted I have no liability So energy are being truly awful and bullying but Charlotte at digitaldra resolution team accepted my dispute and handed the issue back to So energy and apologised for the vexatious claim made by So energy thanks Charlotte

Resposta da The Digital DRA
The digital DRA made every effort to…
The digital DRA made every effort to resolve a outstanding payment from On the Beach.

Resposta da The Digital DRA
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