The Digital DRA Opiniões 

468
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Jordan was so helpful and answered my questions quickly. He also made sure the amount I would be paying was affordable for me and asked me at every step was I sure about the amount and happy with it.... Ver mais

Classificada 5 em 5 estrelas

I would like to compliment Jordan from the Resolutions team. Absolutely amazing helping me, there wasn't a single bit of pushiness or demanding higher payment than I could afford. A very good company... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I honestly can’t thank Charlotte enough for the support she gave me while getting my case sorted. She went above and beyond at every step, kept me updated, and made sure I understood everything along... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Jordan was absolutely brilliant . When l explained the situation leading to how l got charged with a debt without my knowledge , he simply explained what may have transpired behind the scene , he was... Ver mais

A empresa respondeu

Informações sobre a empresa

Escrito pela empresa

Welcome to The Digital DRA, your helping hand in taking charge of your finances. Our Customer Portal makes it easy for you to manage your account any time of the day, without having to make phone calls. You can get in touch with us digitally, using email, webchat, WhatsApp, or conversational text messaging. We're here to offer friendly and straightforward support without any pressure. If you have a problem or disagreement, just reach out to us using the contact details below, and our team will help you quickly. Contact Us: WhatsApp or Text: 07860088070 Email: resolution@digitaldra.uk Portal: Visit www.digitaldra.uk and log in with your reference. Webchat: Access it through the webchat button on the bottom left corner of our website. Struggling with payments? We understand. We offer flexible payment plans tailored to your income. Simply login to the portal or send a message on any of the contact channels above. Please don’t ignore your financial issues. Instead, let's work together to find a solution. We're here to help. Concerned about our legitimacy? Don't worry. The Digital DRA is authorized and regulated by the Financial Conduct Authority. You can check our license information by visiting the link below. Your trust in us means everything, and we are dedicated to maintaining the highest standards of compliance and honesty. FCA license information: https://register.fca.org.uk/s/firm?id=0014G00002fje6GQAQ


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

468 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(468)

182 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Site very easy to understand and use

Site very easy to understand and use. I had a detailed breakdown of each sstep to take to resolve my issue . The different ways to pay are very useful as well giving people a choice of payment plans. My debt was paid and resolved very quickly using this site. Thank you.

20 de agosto de 2026
Opinião espontânea
logótipo da The Digital DRA

Resposta da The Digital DRA

Hi there,

We are happy to hear we could help :)

Please let us know if you need any further support!

Kind regards,

The Resolution Team

Classificada 5 em 5 estrelas

Jessi was fantastic

Jessi was fantastic. I had problems setting up a plan due to an issue with my bank. Jessi gave me alternative options and now it is all sorted. Many thanks 🤩

19 de agosto de 2026
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logótipo da The Digital DRA

Resposta da The Digital DRA

Thank you for your kind words, these have been fed back to Jessi :)

Please get in touch if you need any further support!

Kind regards,

The Resolution Team

Classificada 1 em 5 estrelas

One of the wost companies I've had to…

One of the wost companies I've had to deal with didn't care about anything but getting there money even if it meant taking food away from young kids to do so

17 de agosto de 2026
Opinião espontânea
logótipo da The Digital DRA

Resposta da The Digital DRA

Hi there,

We are sorry to hear this.
Please be advised we take all feedback very seriously and would like the chance to investigate this further.

We have multiple ways we can support if you are in financial difficulty and work closely with PayPlan to ensure all our customer receive the support they need.

Please contact us on resolution@digitaldra.uk to allow us to assist further.

Kind regards,

The Resolution Team

Classificada 5 em 5 estrelas

All paid and done with

After a few none starters it was finally sorted

15 de agosto de 2026
Opinião espontânea
logótipo da The Digital DRA

Resposta da The Digital DRA

Hi there,

We are happy to hear we could help :)

Please let us know if you need any further support!

Kind regards,

The Resolution Team

Classificada 1 em 5 estrelas

Emailing me about someone else's debt

Emailing me about someone else's debt, which np doubt is a breach of data privacy. Also, the debt appears to be statute-barred. Chancers

13 de agosto de 2026
Opinião espontânea
logótipo da The Digital DRA

Resposta da The Digital DRA

Hi there,

Thank you for explaining this to us.
We would need to investigate this further to understand what has happened.
Please contact us on resolution@digitaldra.uk to discuss further.

Kind Regards,

The Digital DRA

Classificada 5 em 5 estrelas

Staff that are supportive

From start to finish the staff member I had was polite, friendly and supportive throughout. Understood my debt issues and what my affordability was, no pressure or bullying which was a blessings as that’s what I have had in the past from other debt agencies despite your ongoing burden and pressures that come with being in debt

12 de agosto de 2026
Opinião espontânea
logótipo da The Digital DRA

Resposta da The Digital DRA

Hi there,

We are happy to hear you were able to get the support you needed.

Please let us know if there anything else we can support with :)

Kind regards,

The Resolution Team

Classificada 5 em 5 estrelas

helpful

Robson was a great help

11 de agosto de 2026
Opinião espontânea
logótipo da The Digital DRA

Resposta da The Digital DRA

Thank you for your kind words, these have been fed back to Robson :)

Please get in touch if you need any further support!

Kind regards,

The Resolution Team

Classificada 5 em 5 estrelas

Professional and Supportive

Professional, supportive and clear during a difficult financial period. Online services very easy to use, really intuitive and I welcomed the calendar reminder that offered a clear view of payments to be made each month, right up to the final payment.

10 de agosto de 2026
Opinião espontânea
logótipo da The Digital DRA

Resposta da The Digital DRA

Hi there,

We are happy to hear we could help :)

Please let us know if you need any further support!

Kind regards,

The Resolution Team

Classificada 1 em 5 estrelas

I recently buried my baby and with you…

I recently buried my baby and with you hounding me very nearly committed suicide and on top of that you visited my home to remove goods all for a poxy £49 which i should never have been charged glad to have you off my back you should be ashamed

18 de junho de 2026
Opinião espontânea
logótipo da The Digital DRA

Resposta da The Digital DRA

Hi there,

Thank you for taking the time to share your experience.
Firstly, we are truly sorry to read about your loss. We cannot begin to imagine how difficult this time must have been, and we are very sorry for your loss.
We are also concerned by the circumstances you have described. However, the events outlined in your review do not appear to reflect how The Digital DRA operates. We do not carry out home visits or remove goods from customers' homes under any circumstances.
We believe that your review may have been intended for a different organisation? If, however, you believe your experience does relate to The Digital DRA, we would very much like the opportunity to investigate this further. Please contact us directly with your name and any reference details to resolution@digitaldra.uk so we can review the matter thoroughly.
If this review has been posted in error, we would be grateful if you could update or remove it so that it reflects the correct organisation.
Once again, we are sincerely sorry for your loss and wish you all the very best.

Kind regards,

The Resolution Team

Classificada 1 em 5 estrelas

Digital DRA have claimed I owe SKY…

Digital DRA have claimed I owe SKY GLASS £69 despite the remarkable fact I have NEVER been a SKY GLASS customer now or at any time in the past.

I do not know where Digital DRA have got their information from but I will NOT be paying a debt for something I have never had.

30 de julho de 2026
Opinião espontânea
logótipo da The Digital DRA

Resposta da The Digital DRA

Hi there,

Thank you for explaining this to us. We would need to investigate this further as we can see you do have a valid account with us and can offer documentation to claim validity.
Please contact us on resolution@digitaldra.uk to discuss further.

Kind Regards,

The Digital DRA

Classificada 5 em 5 estrelas

Jordan helped streamline the whole…

Jordan helped streamline the whole process and made it as painless as possible. Had it sorted within 2 minutes! Thank you.

30 de julho de 2026
Opinião espontânea
logótipo da The Digital DRA

Resposta da The Digital DRA

Thank you for your kind words, these have been fed back to Jordan :)

Please get in touch if you need any further support!

Kind regards,

The Resolution Team

Classificada 5 em 5 estrelas

Great customer communication and solutions

No one likes debt collecting companies, but Simon at DIGITAL DRA has been nothing but nice and sincere for my situation. I explained with complete honesty on what I am currently dealing with finance wise and he helped me set up a payment plan that suits me, with the option to add to that or deduct from that if ever need be.
I didn’t feel pressured nor was I penalised, I felt very comfortable on the phone and very much appreciate the service he provided to help me.

22 de julho de 2026
Opinião espontânea
logótipo da The Digital DRA

Resposta da The Digital DRA

Hi there,

We are happy to hear you were able to get the support you needed and your kind words have been fed back to Simon.

Please let us know if there anything else we can support with :)

Kind regards,

The Resolution Team

Classificada 5 em 5 estrelas

Charlotte

Charlotte is an angel - I received an email from them detailing debt I owed and when I explained my situation that an ex partner had done this in the property he lived in and it was nothing to do with me, she responded to me to reassure me that this was being taken off.

14 de julho de 2026
Opinião espontânea
logótipo da The Digital DRA

Resposta da The Digital DRA

Thank you for your kind words, these have been fed back to Charlotte :)

Please get in touch if you need any further support!

Kind regards,

The Resolution Team

Classificada 1 em 5 estrelas

To state you didn’t tell me to stop…

To state you didn’t tell me to stop burying my head in the sand on my last review is a joke I’ve taken the email of your last response and I’ve sent you a screenshot of your message to me.
Feel free too look at it before you respond with a lie again!

13 de julho de 2026
Opinião espontânea
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Resposta da The Digital DRA

Hello, as advised your matter has been passed to our compliance department who will respond in due course.

Classificada 1 em 5 estrelas

Tried to book on holiday with on the beach

Tried to book on holiday, they on the beach reply they will confirm booking with in 24 hours I heard nothing for 48 hours, but they took £ 170.00 from my account, so I called to cancel any more payments. I had no confirmation that the booking was made and was told I had to pay 80% of the booking if I wanted to cancel.so I blocked from receiving any more money. Now the are asking me to £109 as a final payment or 40% discount £65.75 well I just sent them the £65.75 to digital and hope the matter is closed. Digital DRA is sending constant emails for payment to settle . For on the beach so now is settled

29 de novembro de 2025
Opinião espontânea
logótipo da The Digital DRA

Resposta da The Digital DRA

Hi there,

We can see from your review that this is based on your experience with On The Beach and not the Digital DRA.

Please contact us on resolution@digitaldra.uk if you require any support from us and if you would consider removing your review or providing one of our company instead, this would be appreciated.

Kind regards,

The Resolution Team

Classificada 1 em 5 estrelas

What a joke company

What a joke company, Emailed me about some alleged debt logged in and chatted to them using online chat told them I won't be paying it and and now they've closed the alleged account and are no longer perusing it, So gave up in less than 24 hours after contact sounds a very dodgy firm of chancers to me, Moral of the story get in touch tell them your not paying and that be the end of the matter. Don't pay these dodgy people anything

9 de julho de 2026
Opinião espontânea
logótipo da The Digital DRA

Resposta da The Digital DRA

Hi there,

We are sorry to hear about your experience with us via webchat.

Please contact us on resolution@digitaldra.uk so we can assist further and provide feedback to our team.

Kind regards,

The Resolution Team

Classificada 2 em 5 estrelas

They pester non stop email after email…

They pester non stop email after email u have to find money they just don't leave u alone I couldn't cope anymore absolutely ridiculous

9 de julho de 2026
Opinião espontânea
logótipo da The Digital DRA

Resposta da The Digital DRA

Hi there,

We are sorry if our communications have caused you any inconvenience and we would like to support as much as we can. Please contact us on resolution@digitaldra.uk so we can assist further.

Kind regards,

The Resolution Team

Classificada 5 em 5 estrelas

I received a msg from digitaldra asking…

I received a msg from digitaldra asking me to pay money I don't owe to So Energy, this is the 3rd debt collection agency that So energy have engaged all of which have accepted I have no liability So energy are being truly awful and bullying but Charlotte at digitaldra resolution team accepted my dispute and handed the issue back to So energy and apologised for the vexatious claim made by So energy thanks Charlotte

7 de julho de 2026
Opinião espontânea
logótipo da The Digital DRA

Resposta da The Digital DRA

Thank you for your kind words, these have been fed back to Charlotte :)

Please get in touch if you need any further support!

Kind regards,

The Resolution Team

Classificada 5 em 5 estrelas

The digital DRA made every effort to…

The digital DRA made every effort to resolve a outstanding payment from On the Beach.

29 de junho de 2026
Opinião espontânea
logótipo da The Digital DRA

Resposta da The Digital DRA

Hi there,

We are happy to hear we could help :)

Please let us know if you need any further support!

Kind regards,

The Resolution Team

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