Jordan was so helpful and answered my questions quickly. He also made sure the amount I would be paying was affordable for me and asked me at every step was I sure about the amount and happy with it.... Ver mais
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Leia as opiniões dos outros
I would like to compliment Jordan from the Resolutions team. Absolutely amazing helping me, there wasn't a single bit of pushiness or demanding higher payment than I could afford. A very good company... Ver mais
A empresa respondeu
I honestly can’t thank Charlotte enough for the support she gave me while getting my case sorted. She went above and beyond at every step, kept me updated, and made sure I understood everything along... Ver mais
A empresa respondeu
Jordan was absolutely brilliant . When l explained the situation leading to how l got charged with a debt without my knowledge , he simply explained what may have transpired behind the scene , he was... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to The Digital DRA, your helping hand in taking charge of your finances. Our Customer Portal makes it easy for you to manage your account any time of the day, without having to make phone calls. You can get in touch with us digitally, using email, webchat, WhatsApp, or conversational text messaging. We're here to offer friendly and straightforward support without any pressure. If you have a problem or disagreement, just reach out to us using the contact details below, and our team will help you quickly. Contact Us: WhatsApp or Text: 07860088070 Email: resolution@digitaldra.uk Portal: Visit www.digitaldra.uk and log in with your reference. Webchat: Access it through the webchat button on the bottom left corner of our website. Struggling with payments? We understand. We offer flexible payment plans tailored to your income. Simply login to the portal or send a message on any of the contact channels above. Please don’t ignore your financial issues. Instead, let's work together to find a solution. We're here to help. Concerned about our legitimacy? Don't worry. The Digital DRA is authorized and regulated by the Financial Conduct Authority. You can check our license information by visiting the link below. Your trust in us means everything, and we are dedicated to maintaining the highest standards of compliance and honesty. FCA license information: https://register.fca.org.uk/s/firm?id=0014G00002fje6GQAQ
Informações de contacto
Elsie Whiteley Innovation Centre, Office 5, Hopwood Lane, HX1 5ER, Halifax, Reino Unido
- Whatsapp Message or Conversational Text Message: 07860088070
- resolution@digitaldra.uk
- www.digitaldra.uk
4,1
Bom
468 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
It was easy to get in touch and make up…
It was easy to get in touch and make up a payment plan very helpful
3 de março de 2026
Opinião espontânea
Resposta da The Digital DRA
Hi,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Absolutely shocking that i cannot make…
Absolutely shocking that i cannot make contact with you when you claim i own money. The fact of the matter is i could not challenge this as it's money i didn't owe.
2 de março de 2026
Opinião espontânea
Resposta da The Digital DRA
Hi Adrian,
Thanks for your review.
Our contact details are available on our website, and we've also sent you emails you can reply to directly.
Just to clear up any confusion, our email address is resolution@digitaldra.uk, or you can WhatsApp us at 07860088070.
Kind regards,
The Resolution Team
I’m not happy take this amount…
I’m not happy take this amount forcefully
28 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Hi Mueen,
Thank you for your review.
Whenever we accept a payment, we always ask affordability questions and never take payments forcefully. We also make sure to offer alternative options.
It appears we haven't actually spoken with you directly. If you're unhappy, please contact us at resolution@digitaldra.uk so we can discuss this further.
Kind regards,
The Resolution Team
Jordan was very helpful after I…
Jordan was very helpful after I encountered a payment issue. No prolonged process, he understood the issue and it was quickly resolved. Very pleased with the webchat service
27 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Hi Zoe,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Robson was very clear in his advice and…
Robson was very clear in his advice and very helpful.
23 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Hi,
Your kind words have been fed back to Robson.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Never thought I'd write a review for a…
Never thought I'd write a review for a debt management company but I have to say they have made everything so easy and simple. I get anxiety talking to people so the fact its easy to manage all online with plenty of different options, no trying to force blood out of stone. Friendly, helpful and 5 stars!
20 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Hi Natalie,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Jordan
Jordan was very helpful and patient! Thank you for making it such an easy experience.
19 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Hi Alison,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
Robson is really professional
Robson was really helpful and professional today. Great customer service skill
19 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Hi Daniel,
Your kind words have been fed back to Robson.
If there's anything else we can help you with, please let us know.
Best regards,
This company was great from start to…
This company was great from start to finish, the way that they help to resolve matters, the numerous ways to pay, it’s ease of access to the site and all the help and support features I personally have found the whole experience pleasant. due to the nature of the industry this will be a game changer and offer hope for people who have stumbled on hard times.
16 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Hi Jake,
Thank you for your review,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
They will take payments at 6.30am, make sure you factor that in if you are managing a plan.
They are difficult to get hold of. They will also take payments at obscure times of the day.
13 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Thank you for your review.
We offer a variety of payment methods and you have the flexibility to make payments on any date that suits you. If our usual payment schedule is inconvenient, please reach out to us and we will be happy to make adjustments.
Our contact information is provided in all of our communications. We respond to all emails within 2 working days, and to WhatsApp messages within 12 working hours. You can reach us on WhatsApp at 07860088070 or by email at resolution@digitaldra.uk.
Kind regards,
The Resolution Team.
They are scammers and I don’t like…
They are scammers and I don’t like anyone from my family never 👎 have this WI-FI EVEN MY FRIEND IS BANGALY KANTEH 35 Conway street Leeds I will tell them about the situation
12 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Thank you for your review.
We are authorized and regulated by the Financial Conduct Authority, so your comment suggesting we are scammers is incorrect and may mislead other customers. We also advise against sharing anyone’s address publicly in a review. If you have a concern, please contact us directly at resolution@digitaldra.uk with details of your dispute, and we will work to resolve the matter promptly.
Kind regards,
The Resolution Team
Simon had been really great with…
Simon had been really great with helping me with my issue! Nice and polite and helpful
12 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Hi Jemma,
Your kind words have been fed back to Simon.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
First time I've used an online chat…
First time I've used an online chat that was actually helpful and potentially a real person on the other end. Simon was very helpful and resolved my issue.
11 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Hi Faye,
Your kind words have been fed back to Simon.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
DRA WHO?
I do owe money to cashless but DRA digital are asking more than I know is owed?.
Not really panicking because if they can't be bothered to put a contact number on their paperwork then I can't be bothered responding.
If there is no direct contact then it won't work. Pathetic way to do business!!
10 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Hi David,
Thank you for your review.
As our name ‘The Digital DRA’ suggests, we primarily operate via digital channels. However, if you prefer not to communicate via email or WhatsApp, we can arrange a phone call in certain cases.
Please email us your phone number or respond to the Trustpilot request for further information, and we will be happy to contact you by phone.
All the best.
The Resolution Team
Another request for payment
Yet another email requesting payment for statue barred debt !!!
Can you tell me do i have to repay statue barred debt ?
Awful experience from digital dra yet again.....
10 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Thank you for your review.
We have noticed that this is the fourth time you have provided similar feedback.
We have requested your information several times through Trustpilot so that we can locate and remove your contact details from our system to prevent any further contact. However, the information you have provided does not appear in our records.
In response to your previous review, we stated: “If you believe this debt is statute barred, please email us at resolution@digitaldra.uk, including the reference number provided. If it is confirmed that the debt is statute barred, we will take the necessary steps to resolve the matter as quickly as possible.”
As of now, we have not received any correspondence from you. To help resolve this matter promptly, please contact us directly by email so we can assist you further.
We are here to help you.
Kind regards,
The Resolution Team
Jordan was very helpful and polite and…
Jordan was very helpful and polite and tried to resolve my difficult query. He was professional, calm, reassuring and friendly in a delicate situation this is always helpful. Jordan should be promoted!
9 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Hi Julie,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
I honestly can’t thank Charlotte enough…
I honestly can’t thank Charlotte enough for the support she gave me while getting my case sorted. She went above and beyond at every step, kept me updated, and made sure I understood everything along the way. The whole process felt much less stressful because of her support and dedication.
Charlotte is a real asset to the team at DRA and truly cares about helping people. I would 100% recommend Charlotte to anyone needing support , outstanding service from start to finish!
6 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Hi Jade,
Your kind words have been fed back to Charlotte.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Review
Hi
All I can say is excellent customer service. Charlotte was incredibly helpful, very efficient with great communication. Dealt with my issue quickly and to a very satisfactory conclusion
She is a credit and a great asset to your company
Thanks for all the help much appreciated
4 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Hi Shaun,
Your kind words have been fed back to Charlotte.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Payment plan request
Very supportive, clear and professional. Rapid response and solution approach.
5 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Hi Naira,
Thank you for your review,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
Charlotte on the WhatsApp chat has been…
Charlotte on the WhatsApp chat has been very helpful. Great work!
4 de fevereiro de 2026
Opinião espontânea
Resposta da The Digital DRA
Hi,
Your kind words have been fed back to Charlotte.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
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