The Digital DRA Opiniões 

So today I have multiple emails from someone called Simon from The Digital DRA (don't know if thats his real name) My account has been closed because the refuse to take any reponsibility regarding breaking GDPR protocol over my account. I have never refused paying what I owe and wanted to start payments from 31/1/26 which I have shown them proof and they have just ignored it. Saying it's my fault and they refuse to do anything about it. They tried taking the payment out early which was sneaky and which is in direct violation of GDPR. I asked again how to move foward from this and the next thing you know they have closed my account. I asked "Simon" if he has mentioned to the original account holder that they have broken GDPR? Also if they have told them that I have not refused to pay anything? Now they wont talk to me..Absolute Scammers BEWARE PEOPLE! their tag line is giving customers a helping hand..more like giving them the middle finger and walking off! They won't even ring you or have a contact number. COWARDS!!

Four times in two years they’ve contacted my number chasing a debt, didn’t tell me who i owed money to, in every case they had the wrong name and number. Can’t dpeak to anyone it’s all via wattsapp

Worked withme understood my situation and helped come to an agreement i wish all collection agencies worked the same to understand situations people are in.
Thabk you

Robinson was absolutely a star. He understood the way I was feeling and was very empathetic towards my situation and helped me a lot. One of the best debt collecting agencies.

easy to complete form but so wanted to speak to an actual human

Robson was very helpful on the chatservice

They are debt collectors. Scum of the earth debt collectors, who will harass you on behalf of their ‘clients’ and will not produce original paperwork that shows you owe them anything. As far as I’m concerned, it is not my concern if this grubby little business chooses to buy bad debts, for pennies on the pound, then attempt to bully people into paying them. I suggest you treat them as if they are a scammer, who is trying to steal from your family, and invite them to procreate with their mothers.

Simon was very helpful in sorting out a complaint for us.

Easy payment experiences

Customer Service was brilliant, talked me through what i thought was a scam, but found out more information and under no pressure guided me on how to pay them directly through a link.

The agent was very helpful
Robson was lovely made me feel very at ease and it was all resolved within s single call

Robson was really helpful, thank you so much for helping me resolve my situation.

Quick and easy payment went though in seconds well iinpressed

I received an email from them even though I have been paying pay plan Robson explained why fast and friendly service

Answered phone promptly, without me needing to select a series of options.
So nice to speak instantly to Simon (human being)! 😃
Fast at retrieving information.
Polite & courteous.
Options given to resolution.
Very helpful!

It's easy to understand,

So helpful giving me peace of mind Thankyou so much really worried the messages wasn’t genuine but the company is 100; professional so pleased with the way they have helped

It took a couple of calls to resolve my issue and make a payment but this was due to the overdue account being my tenants - the letting agent passed it to me eventually and I was helped very courteously by Simon who assured me that the late payment fee would be removed and he would inform EON of why the payment was late through no fault of my own

Quick efficient response by Robson, sorted the problem

EDIT: Just to clarify, I know my payment was received. That was never the problem. And to clarify further, it was not a 'payment reminder' it was an email stating I had failed to make payment and that my agreement had been voided. Whatever process broke down and meant I received a threatening 'failed to pay' email when I had already infact paid needs to be sorted. But just so you know, the impact of most problems can be lessened by having quality customer service. Your agents should be trained on their tone when providing support over live chat. I don't believe the customer is always right, but when they are, barely apologising and minimising their issue is very poor.

***

This company has the worst customer service I've ever experience. I had three dealings with them, two occasions were with an agent called Robson and this person is incredibly rude, combative and dismissive.

They sent me an email saying I'd failed to pay my agreed payment when I'd actually paid. I contacted them to enquire about this and Robson was completely downplaying their mistake, only just about managed a reluctant 'sorry,' and told me it's nothing to stress over. Diabolic customer service.