D. M. Keith Ltd Opiniões 

Our family have now bought three Skodas from the friendly team at DM Keith’s Bradford Select outlet - we are still so delighted with the customer care and service, good deals and excellent aftersales service. Millie Peacock has been so efficient and professional - at the same time being so friendly and accomodating. Thank You

If you want to buy a car or van from fors dealership Bradford, ask for Jack Richardson, amazing young man. Recently bought a Ford transit custom, Jack help me on each and every step, very professional, honest and energetic young man.
Thank you once again Jack

Been here many times over the years and always get good service .. Lauren has looked after me on many occasions and always does her best for me n handles everything as quickly as possible :) great team working there from mechanics to management service team etc .. always helpful and great people to talk to .. great communication and simply decent humans :) always happy to help and try resolve any issue. My recent visit a few weeks ago was the same .. only issue I have is the parts pricing but I am a farmers son after all :)

I wish I had had the sense to not go anywhere near this company. The complete lack of customer service and after care has been the worst I have ever experienced in over 40 years of buying cars. If I could give this company 0 that would be too good.
Avoid at all costs and don’t hand over your hard earned cash. Shoddy.

And don’t even bother getting in touch with the brand manager or their feedback team - they peddle the same useless reply, and you still end up out of pocket.

I appreciate everyone has their own experience, mine was positive. I just purchased the new Changan S05 from DMK Sheffield. The deal was conducted via phone an emails with Derek. The professional approach by all staff far exceeded my expectations. All issues were taken care of making for a smooth hand over and purchase. Thank you to all.

I bought a Mercedes Benz E250 on 12th December! The guy actually sold me the car told me it was petrol to only to go fill it up to fine it was diesal that says a lot about your sales! Since having this car Iv had nothing but problems!! It’s been in your garage over 8 times and hear I am again with problems, you sent the car down to Mercedes as you could not seem to fix the problem after me asking you to just send it as you are a ford dealership!it came back from Mercedes after weeks and was still the same when it was there it had a recall on passenger air bag and you also said that was going to be fixed but hasent as last week it came up on the dash with fault! I came in the week before this came on and asked to be booked in as the is still problem with the window that you have tryed to sort so many times since I bought the car,you said you was going to book me in, I didn’t hear a thing so when the fault came up about the air bag 2 days later I decided to come to you as I always do as the is no communication with your customers!! When I arrived the car had not even been booked in so I questioned and told you about the fault, your reply was from the manager (can’t get you in this week) even thou the air bag is faulty and telling you that my children get in the car so I explained that I will be calling head office, you never even said we can get you in any other date you just said that one thing, I did call head office and someone was supposed to call it’s been a week not heard a thing! The is absolutely no communication at this place Iv had to constantly travel to your company to find out when the car will be booked in! Whats the fault with the car?when will the car be fixed? When will I pick it up? And again I’m in the same situation again! Iv been that many times the no my name! I have 4 children 2 that are special needs and should not have to have been going threw this stress since Christmas! I came to a dealership as I had so many problems with buying cars from private people and issues constantly occurring and I just seem I’m in the exact same situation! Iv had a lot more issues with your company that I would love to discuss if someone now would like to call me after this review thank you left my contact details in a email from there response on hear and still not heard anything!!!!

My original experience was good. However, I bought my Kia Sportage in March 2026 after my TOYOYA was stolen at the end of February. I bought it in a hurry as my husband is not well and we had a lot of medical appointments to attend. Although it was a good car it was a bit too small, my husband struggled to get in and I decided to sell it.
When I bought the Kia the salesman added a Kia Care Service Plan years 2 -3 to my bill which was £407.50. I rang yesterday to ask that the money be returned to me as I would not require the service as I had sold the car. I was informed that would be impossible because it was a KIA Service plan not a DM Keith plan. I was NOT OFFERED a DM Keith plan when I bought the car, the fact that the money was not refundable was NOT EXPLAINED to me and I did not ask to purchase a plan in the first place, it was just added to my bill. I sold the car to a company in Durham so it’s very unlikely they will be able to make use of service I have paid for either.
I just want to warn possible customers that this has happened. I know it’s unusual to buy a car and then sell it so quickly but I can see no reason why my money cannot be returned and I really don’t want this to happen to anybody else.

I was a customer at the Wakefield dealership, and was supported through the process by Jessica Haigh.
Jessica was very accommodating through the whole process, and was available at any time to discuss any questions throughout too.
She was very knowledgable about what was required and ensured a seamless process which placed myself and my wife at great ease.
Thank you, very much appreciated.

Terrible, completely ruined my experience buying my first car. Fault supposed be fixed on collection and wasn't, mess around about repairing, further issues identified, misleading, inspection documents missing when requested, sought help from another branch, poor communication resulting in family member having find company directors email, had week support from citizens advice, only then was action taken and car refunded. I thought buying from big company would avoid things like this, how wrong I was.

I called to book my car in for a droplink to be changed. I had been told it was a droplink and the mechanic that told me was 90% certain that was the problem, this was due to it being an issue with the Skoda Enyaq. I asked the person at their call centre if their mechanic would verify it first. His reply was yes of course we will book it in for a diagnosis at £215 +VAT as it was an electric vehicle. I told him that the electrical motor etc were not in question it was a mechanical issue. He said that what we charge. DM Keith has gone from a fair priced family firm to a bunch of high priced charlatans. I have since had it replaced at my local garage for the total sum of £72 including VAT.Shame on you Dougal and Angus.

D M Keith recently took over Mercedes Europa, Sheffield, Granville Road, Sheffield. S9 2FZ.
I have a Service Plan with Mercedes.
On the 3rd of August 2026 my Mercedes was serviced at the garage (B Service). This service should have been updated on the Digital Service Plan system within 48hours of the service. As of today 18th August it still has not been updated in spite of several assurances by various members of the Service Department. I have register a formal complaint with MERCEDES.
The company is un professional. Their staff lie and cannot be trusted. I doubt they actually carried out the service. I will not give them my business again

Having paid a fee to reserve a 26-plate demonstrator at the Ashton-under-Lyme branch, I travelled up 190 miles from the Norfolk coast to see the car with the full intention of buying it. Despite DM Keith saying it had been fully prepared, the car was marked in a number of places and had the obvious gluey residue from previously affixed stickers. Despite several goes in the workshop to polish this off, the outline and silhouette of the stickers could still be seen in the paintwork (the head of the workshop ultimately concluding that the car needed a partial respray). I therefore requested a refund and frustratingly travelled all the way back home in my old car. I then lodged a complaint and received an acknowledgement saying I could expect a response within 48 hours. Despite chasing this, I have still not heard back two and a half weeks later. All I can say is that standards appear to have dropped considerably since I previously dealt with Colin Appleyard Ltd. As someone who is now on his 9th Subaru, this is one dealership I will sadly now be avoiding! This said, a special mention does got out to the salesman Chris Robinson who went above and beyond on the lead-up to my visit. It's just a shame that his efforts were not rewarded with a sale.

In May brought my car in for accident repair. They replaced the driver door which is a different height to the rest of the car and said it needed a replacement switch as a warning light came on. DM Keith Technician told me it was unlikely the impact caused the light to come on and would be £6000 to repair. They replaced the door and no more warning lights so really wasn’t a switch after all but an impact warning. Given them another chance as a warning light has come on and wanted £500 to tell me the issue. This was 9 days ago and still waiting we will keep you updated they said not it’s actually myself which keeps phoning that’s when they answer poor show . They over charge to keep you waiting never again.

Always have my car serviced with them, very friendly. They fit me in for a small repair very quickly extremely friendly staff. Well pleased with my experiences with them

I bought a new bud vehicle. I was told my preferred colour choice was difficult to obtain(polite version) so chose another colour. The sales person kept reminding me to complete the byd feedback and to give him a score of 9 or 10. He and his colleague called me a further 3 times virtually telling me to complete the survey and give them a top mark. I wasn't impressed with the sales person, I certainly don't like being told what score to give on a survey, and some 3 months after buying my car, there has been no follow up to see how I am getting on with my new car. Very poor experience.

A very mixed experience . Buying a car appeared to be nothing other than hard work after visiting both Leeds & Bradfird sites looking to buy a PUMA . Escalated with your brand director . It was then rescued by Joe the sales manager at Bradford who was excellent . A month down the line after collecting the car ( which is great ) no follow up . I find it all a bit bewildering and disappointing . Make it easy for people to spend their hard earned money and treat them like you value their business during & after . Not sure it gets much easier than that .

Unfortunately, there is no option to give zero stars. My experience with the service department was extremely disappointing, as they failed to provide anything resemble proper customer service. I took my Spyder in for a routine service, and the engine oil was only filled to the minimum level.
A lots happened which is not professional to mention here but it was very disappointed, there seemed to be one excuse after another rather than anyone taking responsibility. The standard of service was more poorer of a back Street mechanic from the 1970s than what I would expect from them.

Purchased a Skoda Kodiaq last week and from the enquiry to hand over day was excellent, very communicative, advised of optional extras, not pushy just very open and honest. Fab experience with knowledgeable staff.

Do not trust the reviews and buy a used car from this dealership. The car arrived with multiple faults including a chipped windscreen, broken air conditioning, brake fault, suspension noise, and one key not working.

They are never off the phone trying to make a sale when you make an enquiry, however once they have your money they will not answer and couldn't care less. There is evidently no quality control or proper checking of used cars so it is luck of the draw.

Very poor service in our experience and I am in the process of trying to return the car given the number of faults. This is proving very difficult. AVOID AT ALL COSTS !

i would not reccomend this dealership,

they sold me a car that was listen with parking sensors and cruise control. when i collected the car there was non of this was on the vehicle.

they messed me around for a week after we had paid for the car claiming it needed some work and an mot.
when i went to collect the car, on my way the car overtook me on the motorway in excess of 100mph,
i was also told the car was valeted, this was not the case the car was filthy with sticky marks all over the rear window and dirt around the seats. i knew it had not been valeted as we followed it to the dealer.

i found the staff to be dismissive and if i am kind rather sparing with the truth about the state of the vehicle.

we raised these issues at the time with the manager Simon and with the salesman who was handing over the car to us, who coincidently knew nothing about nothing. we were expecting a call at some point to discuss these issue's but have had zero contact with the dealer since we purchased that vehicle.

this purchase was for my 40th birthday present and they could not have made the experience worse if they had tried.