D. M. Keith Ltd Opiniões 

i would not reccomend this dealership,

they sold me a car that was listen with parking sensors and cruise control. when i collected the car there was non of this was on the vehicle.

they messed me around for a week after we had paid for the car claiming it needed some work and an mot.
when i went to collect the car, on my way the car overtook me on the motorway in excess of 100mph,
i was also told the car was valeted, this was not the case the car was filthy with sticky marks all over the rear window and dirt around the seats. i knew it had not been valeted as we followed it to the dealer.

i found the staff to be dismissive and if i am kind rather sparing with the truth about the state of the vehicle.

we raised these issues at the time with the manager Simon and with the salesman who was handing over the car to us, who coincidently knew nothing about nothing. we were expecting a call at some point to discuss these issue's but have had zero contact with the dealer since we purchased that vehicle.

this purchase was for my 40th birthday present and they could not have made the experience worse if they had tried.

If you can avoid this company, I would strongly recommend doing so.

Five weeks ago, I purchased a brand new BYD Seal U Comfort from the Leeds dealership. Unfortunately, the vehicle arrived with multiple faults from day one.

The dashboard makes a constant squeaking noise while driving, to the point where it sounds as though parts of the interior are coming loose. I was asked to bring the vehicle back into the service department immediately after taking delivery. I did exactly that, only to be handed the car back with the same unresolved issues.

In addition to the dashboard noise, the car regularly fails to recognise its key, the front parking sensors are unreliable and often fail to detect obstacles or provide warnings.

When I collected the vehicle from the service department, I spoke directly with the branch manager and expressed my intention to give back the car due to the ongoing issues. He assured me that he would personally contact BYD UK headquarters on the Friday and resolve the matter. That conversation took place over three weeks ago.

Since then, I have called the dealership on numerous occasions. Every time there has been a different excuse: the manager is in a meeting, with a customer, unavailable or on holiday. Despite repeated attempts, nobody has contacted me or taken ownership of the situation.

At this stage, it feels as though responsibility is simply being avoided, leaving me with a faulty brand new vehicle and no meaningful customer support.

I raised all of these issues with the service team. Despite repeated assurances that everything had been resolved, the faults remain. The explanation that amused me the most was being told that, if the car does not detect the key, I should shake the key so the vehicle can recognise it. (It is a thing indeed with new generation of keys but not every second day 😂)

So now, every time I approach my brand new car, I apparently need to stand there shaking the key like a pair of maracas. It’s almost funny… if it wasn’t happening with a five week old vehicle and a brand new battery on the key 👀

This has been, without question, the worst customer service experience I have ever encountered when purchasing a new car. Buying a new vehicle should be an exciting experience, not one filled with frustration, unanswered calls and unresolved faults.

I am now seriously considering documenting this entire experience on social media so that prospective customers can see exactly what my BYD ownership journey has been like specifically with this branch.

After being a loyal customer of Ringways/D. M. Keith since 2012 and buying 8 cars through them, I attended a 9am VIP event appointment to discuss changing my car.

Unfortunately, the experience was far from VIP. Product knowledge was lacking, the appointment felt poorly handled, and after waiting around an hour, I was told the figures needed manager approval, but the manager was not due in until 11am.

I was promised a follow-up call and email, but nothing came. I had to chase several times before receiving a response. To be fair, the Commercial Manager who contacted me was excellent, apologetic, and took the time to listen properly, even though it was not his department. His follow-up was appreciated.

However, when I later received the call from the relevant team, it felt like a standard call with generic responses. I still do not understand where things went wrong or why the appointment and follow-up were handled so poorly.

This follows a recent issue I had already raised regarding a service plan, so it has unfortunately reinforced my feeling that the standard of service has declined.

After many years of loyalty, I have now gone to another provider. Very disappointing from a company that promotes a personal touch and excellent customer service.

I bought a SEAT Leon TSI Estate from DM Keith last month. I found the pricing was highly competitive, even with online brokers, communication with the sales team was excellent and they managed to effect a smooth handover, despite the original staff member I was dealing with having to take urgent sick leave at the last moment. Also- the trade in price for my old car was more than that (finally) offered by WeBuyAnyCar. I highly recommend DM Keith.

Picked up my new car yesterday 30th July 2026. Fantastic experience once again. From sales man Paul Johnson with his knowledge of skoda cars and making it so easy and making me feel relaxed through to maizee for the hand over who again made you feel relaxed and welcoming. Both these people are fantastic. This is my 5th skoda. Would not go anywhere else.

In November of last year we bought a new Seat Arona at D.M.Keith, York. The sales process was smooth and the car performed well initially. However, early in the New Year a light appeared on the dash warning us that that there was a problem with the passenger side air bag. The car was returned to to the service department for rectification. On collecting the car we had not travelled 5 miles when the warning light reappeared. Since then car has been back to the garage four times, the most recent being this Monday ( 27/08) unfortunately with the same result. On this occasion I also reported that the emergency compressor didn't work. On inspection on its return it became clear that the compressor had not been touched. I discussed these issues with Service Manager Dale on 27/08 and he undertook to get back to me with a plan for his next actions. I have yet to hear anything.
Clearly Keith’s sales processes are good but their ability to deliver on their warranty responsibilities leaves a lot to be desired.

We purchased a Skoda from your dealership in York. The staff were very welcoming and friendly. Robert, who looked after us, couldn't have been more helpful. He was very knowledgeable and polite without being pushy. Buying the car was easy and relaxed, everything was explained to us. Thank you Robert for looking after us so well. Tony and Pat Clark

Buying my car from Jessica was easy relaxed and fun I felt well looked after and nothing was too much trouble.

The selling process was great and smooth, or so I thought. I did not need finance, but was sold it on the basis that I could pay it off even after one month, and just pay the interest on that payment, but I would get 2 free services for this price, and it was a no brainer. I was assured of this 4 times. It wasn’t true, and has cost me over £2500. The conversation was witnessed, but they are still denying it. This is the worst sort of mis selling.
On top of this, a new car with a discount of 26% looked like a great deal. Some 6 months later, and the car is worth just over half the list price. So, I have taken a financial hit of £2500 on the finance, and £6k on the value of the car. Could this be the worst deal and worst practice ever? Avoid.

The sales process itself was great. I want to start by saying that Jamie, who handled our purchase, was friendly, knowledgeable, and gave us a genuinely positive experience while we were deciding on a used, approved BYD Seal U (25 Plate) in June 2026. Unfortunately, that's where the good experience ended.

Jamie promised a follow-up call one week after collection to check everything was okay and to see whether we had any questions. That call never came! I had to chase him myself, and there was no apology for the missed commitment. It set the tone for what followed.

A few weeks in, I noticed the boot button on the driver's door was broken. I drove to the dealership on a Sunday to report it in person and was told it would be logged, and I should call back in the morning to book it in. Following that advice, I did that the very next day and was told someone would call me back. That callback didn't happen either, and so I had to call them again myself the next day. When I finally got an appointment, I went in expecting to leave the car for repair, only to be told on arrival that a part needed to be ordered and I'd have to come back a second time.

By the second appointment, I'd found two more faults: a recurring windscreen washer fluid warning (a known/common issue on these cars) and a damaged electric charging cap that looked as though it had previously been bodged, causing it to fall off intermittently. I raised both issues when dropping the car off and showed staff directly. When the boot button repair was done, they called me, and I was told the washer fluid sensor would be covered under warranty — but the sales manager, Adam, refused to cover the charging cap, despite the fact I'd owned the car for only four weeks and granted this isn't something you'd reasonably check before buying a nearly new car, or any car in fact.

Overall, the pre-sales experience was excellent, but as soon as you've signed the papers, the after-sales service isn't great and has been frustrating and, at times, dismissive. Between missed callbacks, having to chase repeatedly, and a refusal to cover a fault on a car I'd barely had a month, it feels like the moment that the sale is made, the customer stops being a priority. This doesn't fill me with confidence if I find more issues with the car while it's still under their 3-month warranty.

I had recommended this dealership to family, but I've since told them to think carefully before doing the same. I'd urge anyone considering a purchase here to go in with eyes open about what after-sales support actually looks like. I'm also looking into taking the charging cap issue further because I think it's unacceptable that I've been finding so many issues on a nearly new 'approved' car after putting my trust into this dealership.

My car had to go in to be fixed for trying several times to kill me!! The tech is trying to take over - in all seriousness tho, my Superb was slamming in the brakes with absolute no reason. We dealt mainly with Lauren who couldn’t have done anything more for us, she kept us updated with everything that was happening, when something hadn’t gone to plan she was also upfront and forthright which I appreciated immensely. In my eyes all you can ask for is open, honest communication.
When Lauren wasn’t available we found Elliot to be equally as helpful.
Matty in the workshop deserves a mention for sticking with it and not giving up - I think I’d have thrown a spanner in the end but his professionalism yet still friendly attitude was appreciated.
All round a fantastic team that don’t shy away from a challenge.
If you are needing repairs or maintenance carried out on your vehicle I wouldn’t hesitate in recommending D M Keith in Leeds - give Lauren a call

Bought a Cupra Formentor through DM Keith at Grimsby, the salesman Mitch was polite helpful and informative, the small issues on the car were well addressed as it was secondhand and the staff were only to willing to help, the manager was also helpful and understanding to our points on the car and resolved our issues very well, great team and smooth car sale. Very happy.

Hollie
Our sales person was such a bril patient girl she was pleasant nothing to much trouble for her, made it a pleasure to buy with her she is certainly an asset to the company. Well done hollie.

Car purchased from skoda york but was taken to DMKeith hunslet to check an intermittent warning light. Staff were friendly and helpful. Tech guy came out to explain how cruise control works to my father who has never had a car with it on before. Appreciated the time spent explaining some of the controls to him.
Ran a check and advises everything ok. Woild now be comfortable returning in future. Nice people to deal with.

Excellent service throughout from a very professional organisation and a sense of well being from the Sales operative David.
He dealt with the whole process in a polite and courteous manner with no hard sell and fully informative persona. A credit to the company. Thank you David for a turnaround of only 24 hours.

I wrote a review a few day's ago regarding some issues and received an immediate response back from Jon Cooke, who wanted to make contact and how to resolve the concern. After speaking to Jon on the telephone, he listened to me and immediately said what he and the company were able to do for us regarding a recent purchase. This was a perfect example of putting the customer first and listening to what they have to say and how to put things right. That is exactly what Jon did, he was able to have a discussion on how the company could help and after the phone call ended, that is exactly what they did which was "to put things right".

This is exemplary of a company who have many years of experience in keeping customers happy. I want to "shout from the rooftops" that D M Keith surpassed all of my expectations and more. They listened, acted and resolved a problem to a satisfactory conclusion which in this very highly competitive market of sales is very unique. One very happy customer and thanks to the whole company from the top to the shop floor, they delivered. Thanks it is very much appreciated.

Very helpful indeed Very friendly Very professional

My disabled daughter who is an amputee purchased a vehicle from the ossett branch she took the car out on the motorway to visit her sister and I was with her. The car didn't go above 50 mph and it was dangerous with cars and trucks pipping at us. We got AA out and printed off a sheet with lots of codes and said it could be the filter. We sent the car back and got it back after two weeks. We got it back but again the engine light came on. AA came out and said its the filter from last time. We sent it back within the warranty and received a message that due to wear and tear they would fit a new filter but she needed to pay 800 pounds for the part being 800 pounds. My daughter cried her eyes out she's on her own and bought her dream car. It's turned into a nightmare and hadn't got 800 pounds and had already paid for 2 tyres one was replaced because a garage said if stopped with the police she would end up with points ts on her licence. Since buying the car in March 26 she was driven it a couple of times and its been in for repairs for over three weeks on two separate occasions. Under the consumer act 2015 the fault was not pointed out and came to light on the first day bit was told its wear and tear not covered under the Warranty but didn't point this out and having to pay 200 for tyres and another 800 on top of purchasing a 16000 car its not good to have the faith and trust be taken away. No courtesy car given the car still in the garage and unable as a disabled person to keep independent. Not the best experience from a reputable company that led her to buy from.

I recently purchased a Seat Ateca from D. M. Keith York, the sale managed by Matty Briggs.
Matty was excellent with full knowledge of the car even going as far as to set up the driver profile.
I fully recommend this family run company, great service, great sales team what more could you ask for.

We travelled to Ashton Under Lyne from Devon for a family celebration and our Suzuki started making an awful noise late Friday on the way up. We tried a local garage who said they would need our car for the week, so we popped into DM Keith on Saturday 20th June on the off chance, but not expecting much. I don't think I have ever been so well looked after! From the first person we felt welcomed, and Angela was outstanding - kind, knowledgable, realistic and went many extra miles to help us. The mechanic was friendly, approachable, and pragmatic (we didn't get your name, sorry), to enable us to get back on the road by midday and eventually back to Devon, thus turning what could have been a disaster of a weekend into a brilliant experience (apart from the M62 of course). I note from reviews there are a few DM Keiths, but the Ashton under Lyne branch is highly recommended and if we lived up there I would definitely want to use them for sales and service. Thank you all.