D. M. Keith Ltd Opiniões 

Bought very nice care, from Sheffield Europa and so far it runs well - At the point of sale was told they would source a replacement switch for drivers heated seat and aquire replacement owners handbook that was missing.

Three weeks on and still not heard anything from them - Rang several times to chase up and couldn't get through - When I eventually got through they still had not got the items and was told they had attempted to aquire the part on Ebay !!! - Informed them that unless it was an OEM part they were not putting a cheap substandard item on the vehicle.

This has completely spoiled the whole experience of buying a nice vehicle because when someone tells me they are going to do something (call me old fashioned) but I expect them to do it.

Following the usual platitudes and repeated transfer of my call, I was left feeling like they have no sense of urgency, that they have got their profit from the sale and are not particularly interested.

Out of curiosity I contacted a local Renault dealer to see how hard it would be to get a price on an OEM switch, took me ten minutes and was told that although they did not have part in stock it would be available for collection in two days - If I can do this as a nurse why can't Sheffield Europa car dealership ?

When I informed Europa of my own enquiry with Renault they had the gall to ask me if I knew the part number. . .Not exactly filling me with confidence if they can't organise and execute something so basic in a timely manner.

Hollie at Ashton U Lyne was very helpful and positive. She works hard to make the deal as smooth as possible. She kept me informed at all times
Very positive experience

Went to view a vehicle today with a view to test drive and possible purchase. Cameron, Stuart and James were professional, friendly and couldn't do enough to help, answering any questions I might have. Looking forward to collecting my new car!

At 48 years old this was my first brand new car buying experience. It will be my last from a DM Keith dealership. Initially communication was good. But over the course of the deal communication got worse progressively. Several calls placed for an update without response. Several emails sent and continuous chasing until a response was received with excuses given. I specifically asked for the car not to be prepped as I was having it detailed and ceramic coated. Collection was arranged for a specific date and time. Upon arrival I was kept waiting because the salesperson had been tasked with delivering a car to another site. Eventually I was shown the car. It had several scratches and a dent in the bonnet. The handover process was rushed and lacked a lot of information relevant to the new car and it's features. The salesperson was clearly running behind schedule and another customer collecting their new car was already waiting. I fealt like I was an inconvenience. Whoever had collected the car from their compound and delivered it to the dealership had clearly not taken into account this was a brand new car. They agreed to have the dent in the bonnet removed but informed me I had to return at a week later to have it fixed. A date was arranged for a week later with the salesperson. Only to be told a few days later by email that the company they use to remove dents wasn't available on the agreed date. I had to call the sales manager Sam and inform him that if it wasn't sorted for the previously agreed day that I would return the car under the 14 day return policy. I had to constantly chase them for updates and responses to any forms of communication. Eventually took the car back and they had the dent in the bonnet removed and also the scratches. I requested that they charge the car whilst I was there as I shouldn't be out of pocket for having to return the car through no fault of my own. I was informed once the corrective work was finished that they couldn't charge the car on site as their charges are slow. They reimbursed me for a charge that I had to do at a services on my journey home. I've also found out since that other customers who purchased their BYD from this dealership on the same weekend that they've received a £100 voucher towards a wall charger and a free first service. I haven't been offered any of these.

A few weeks later I enquired about a service plan. Again I had to chase this up on several occasions. Eventually I received a reply with just the cost. No information on what was included or any other information. I decided to contact the BYD dealership in Bury which is considerably closer to my location. The level of service and communication I received from BYD Bury in the short time I was in communication with them surpassed DM Keith by a massive amount. Not only that they offered me a much better service plan and gave me a full and detailed breakdown of what was included. You'd think the dealership you purchase the vehicle from would want to retain it's customers by offering the best service and customer satisfaction. DM Keith clearly don't follow this principle.

When I dropped the car of at the professional detailers he inspected the paintwork and pointed out to me that a smart repair had been carried out on the passenger side of the rear bumper. This in conjunction with the dent in the bonnet and several scratches on different areas makes me question the quality of the BYD brand. This is my first BYD vehicle and it will be my last.

Long story short. A very disappointing first new car buying experience. If you want to purchase a brand new car then stay away from this dealership. In fairness they tried to fix the issues I experienced but that did not detract from the poor communication and poor service.

Once they've agreed the deal they move onto the next potential customer and treat you with complacency.

I recently bought a car from D. M. Keith BYD Leeds, and the experience was exceptional from start to finish, thanks to Andy Austin.
From the moment we walked in, Andy made us feel welcome, valued, and completely at ease. He is incredibly knowledgeable about the BYD range, answering every question with patience and clarity. There was zero pressure. Instead, his friendly, genuine approach made us feel less like customers and more like friends by the time we left. We were even looked after with a great cup of coffee while we waited.
The handover process was equally impressive. Andy was thorough and efficient, taking the time to pair my phone, explain the essential controls, and quickly sort out a missing charging lead without any fuss.
If you are visiting this dealership, I highly recommend asking for Andy Austin. You will get brilliant, honest, and attentive service.

Loving my new Sunset Orange Deepal S07! It’s been two weeks and it drives like a dream. Big thanks to the team at Sheffield for a smooth process, especially Derek for staying past closing (6 PM) to help me out. Had a tiny issue with the app setup at first, but got it sorted in a few days. Brilliant service all around!

Dealt with Lee Kennedy he was so helpful and really went out of his way to help.

Awful , just Awful is what I would call the Huddersfield Service Team ,

I was asked to drop my Skoda in at 8 pm on Friday 2.30 om after it was a challenge getting into get the car booked in . At 2 .30pm on Friday 5 th of June 2026 it was still sat in the service bay . There was not any explanation why , it was not been touched . After a very rushed picece of work , it was handed back by a young women with a real attitude .

My first experiance of these guys and Skoda , but my advice is to avoid at all costs , the Huddersfield Skoda Team are dreadful , which is sad as the Skoda is a great car to drive

D M Keith delivered our new car on Wednesday 27th May 2026 and the experience went downhill from there. The car did not have the usual Ford welcome pack, but after insuring it, we drove it around the local area for the next few days, getting used to an EV. Over the weekend of 30/31 May I tried to register the car for a Ford Service Plan, only to find that the registration number was not recognised. Worried by this, I then went onto the DVLA web site to check the registration, but the registration was 'Not Found'. Alarm bells now ringing, I spoke with DVLA on 1 June, who informed me that the car was not registered, I should not be driving it as it was not taxed and any insurance was invalid. DM Keith were made aware of their error on the Monday, taking several hours to then rectify the issue. After writing a letter of complaint to DM Keith, they replied with the standard words "I would like to offer my sincere apologies for the distress and inconvenience caused by the delivery of your vehicle before the registration process had been completed" etc. etc. We still can't register the car for a Ford Service Plan either.
There is a £1000 fine for not registering a vehicle, not to mention that had we suffered an accident, even a 'No Fault' we would now be in severe financial and legal difficulties.
To just send a standard letter to us after such a stressful and worrying time shows that they don't really care about their customers. Their customer charter is all just words!

We went to the Beverley Road, Hull site as we'd purchased a Skoda from another car sales shop, out of Hull and had a problem with our spare key fob for our automatic car not working. I rang this company and we were advised to pop along to the business after several failed resolutions to fix the problem over the telephone.
The staff were brilliant. We were invited to sit and have a lovely free coffee from the machine whilst we waited for the technician to resolve our problem.
A special thankyou goes to Shelly ,one of the advisors who couldn't have been more helpful and we'll definitely be visiting here from now on for any of our Skoda issues.
Thankyou All 😊

We just bought our new EV and can highly recommend the BYD department at DM Keith in York.
Very nice people, well informed, take time for your questions and leave you room to decide yourself.
We went to 3 dealers and got other offers and did a test drive for another vehicle but came back to them as they followed up on our queries and offered us a good deal.
We have a great car and were very happy with the experience. So thanks to Mitchell, Morgan and Tom at BYD York
All the best for your continuing BYD business!
Best wishes, Karen Moss

I bought a second hand car from D.M.Keith, the staff were all helpful. Sadly I broke down from collecting the car, with an issue that could not have been detected, but this was not an issue to them. Part ordered from Germany, fitted, repaired and delivered to my house,
D. M. Keith are in York, I live in North Wales
My next car will also be a Skoda from D.M. Keith

Had a great experience, very smooth process. Aidan was great to deal with - 10/10.

My father-in-law recently had an issue with his Ford Focus, where the air conditioning had stopped working. We spoke with Maria at Ford DM Keith Bradford, who was absolutely fantastic and a real credit to the team.

She ensured we received excellent service, clearly explained what was required, and supported us every step of the way.

The car has now been returned fully resolved, and we’re very happy customers.

Just bought my 2nd Kia Stonic. Jake & Jason went out of their way to make the process easy for me. They were very professional, extremely helpful & provided an excellent service.
Thank you

Fozia was a breath of fresh air. I would 100% Recommend dealing with her when buying a car. Although I haven't bought a car yet, I will definitely be in touch with her when I am ready.

I recently bought a used Skoda Koniq at D M Keith, Leeds. The sales lady, Fozia, was extremely helpful and knowledgeable, and made the whole process, quick and easy, even going to the trouble of making a courtesy call the following day to ask if everything was ok. We were very impressed and would use the garage again. Thank you.

Matt Booth went above and beyond in helping me to decide what make, model and specifications I wanted and what I could afford.
The best bit about buying from this garage is you don't get the pushy salesman all you receive is good quality assistance.
They will help you with choosing the right car for you without any pushing to a higher spec than you can afford.

This is the 3rd car I've bought from the Huddersfield skoda garage and I'm sure my 4th car will be from there too.
100% recommend this garage.

Bought my BYD Seal U from Leeds a couple of weeks ago. I can't fault the team and rate them highly enough. I dealt with Fozia for everything and Tobin did the test drive and hand over. They did everything they could to make sure i was happy and we all could get the deal done including working out of hours. Very good after sale care too. Thank you to everyone at BYD Leeds. Highly recommend.

I have recently purchased a Ford Puma from D.M.Keith Ford on Canal road Bradford and I was dealt with by Ash Pitts and I have to say I was dealt with in a very friendly and most efficient manner by this sales executive and I would recommend him and the other staff I met most highly !!!!!