D. M. Keith Ltd Opiniões 

Disappointed with my experience at DM Keith Skoda etc Grimsby.

My 3-year-old Skoda Karoq with 62,000 miles recently failed MOT due to leaking shock absorbers. The independent garage and a separate Tyre company advised that the shocks were seriously leaking and one appeared to have lost its fluid completely. They advised that I should contact Skoda for a repair under warranty as they should not be in that state after 60000 miles and should be replaced with no cost.

I contacted Skoda Grimsby who arranged a prompt appointment, order parts and said that as the car was 3 years old it would be a warranty claim. Mileage was never mentioned on the call.

The day before the appointment I was contacted to confirm my arrival time, and the reason for the visit. A lot of comments were made about “misting” and that a warranty wouldn’t cover this and it wasn’t a reason to fail an MOT (even though it had). Again no questions re mileage.

Dropped off and after 4 hours a call to say mileage was over 60k so warranty invalid. I said that they needed repairing anyway as it wouldn’t pass MOT so requested a price (£670).Despite this, I was told by the dealership/Skoda that the shocks were merely “misting” and should not have failed MOT. The garage who completed the MOT have 100% assured me that a leak is a fail, and this was definitely not just misting (again confirmed by a tyre fitting company)

I appreciate the vehicle is slightly outside the 60,000 mile warranty limit, however I would have expected more support given the car is only around 2,000 miles beyond warranty and the issue relates to safety-critical suspension components.

Most disappointing was the contradiction between the MOT assessment and the dealership response rather than the warranty position itself.

As an aside, local garage will repair next week at 50% less cost and that includes a new MOT.

Confirms to me why i don’t trust dealerships and why I won’t buy a Skoda again.

I have just purchased my very first Kia from D M Keith Leeds and I would highly recommend them. I found all the staff very friendly and everything went so smoothly. Fozia was amazing and went through everything step by step. She was extremely helpful and knowledgeable and explained everything I needed to know.
Sam the manager was so nice and helpful making sure everything went smoothly. I will definitely be going back to them in the future. Thanks to everyone.

Shocking service and sales @ Bradford Legal proceedings just started as they have sold a car not fit for purpose unsafe and shouldn’t have even left the forecourt. No communication failed to respond to customer and finance company. Ombudsman now involved and solicitors. Do not buy from DM KEITH BRAFORD

We visited D M Keith BYD Leeds showroom this week. We were assisted by a very courteous gentleman Sam. He very kindly reassured us about the vehicle we were inquiring about and gave us a very informative drive in the vehicle. Sam then introduced us to Fozia Siddique the Sales Executive. Fozia took us through the purchase of our new vehicle and step by step she explained everything she was doing. We couldn't have asked for a more reassuring and helpful visit. Fozia then went through all the functions of the vehicle in detail. This was our first electric vehicle and we needed a great deal of tuition. Happily Fozia showed great patience and exemplary knowledge. Thank you Fozia very much appreciate. Thank you Sam too.

I recently purchased a Ford Kuga from Sales Executive James Adam at D. M. Keith Ford / Changan Bradford, BD1 4SR

James is an excellent person with good knowledge and even better customer and sales skills.
James would be an asset to any organization and I am happy to give him my wholehearted endorsement.

Nida Sarfraz

I was buying my first car in 37 years after retiring and having had company cars during that time.

I saw a car I liked and Mike Chambers looked after me from start to finish. The car was great and I knew I wanted it but the buying process was handled by Mike in at totally professional, courteous and respectful manner. Every step of the way was communicated in a timely fashion and Mike is a very personable man.

I would have no hesitation in recommending DM Keith and I would use them again in the future.

Many thanks Mike for making the buying experience so easy and delivering on all the agreed items which has given me such peace of mind.

Best regards,
John

After a month after delivery still waiting for the V5C log
book. Told to pay £25 by DVLA. Am also waiting on the service report on last service to prove to Kia car has been serviced as required for guarantee work needed.
Also paid £375 to have car low loaded delivery, but car driven by road down from Leeds with deflated front tyre, that needed repair. And the engine bay covered in leaves and debris needed steam cleaning.. Not happy with this dealer. Advise all to treat with suspicion.

The worst experience buying a car was with these muppets. Ordered a pre reg Changan but still took a month to deliver and after insurances were brought and day was booked off work at 3pm the day before they cancelled the delivery. So I lost a days pay and money through cancelling the he insurance policies. As a result I cancelled the order so they lost a customer along with the lease company. I wouldn’t waste my time with them again. As the customer service was shocking. Even after 4 days of cancellation a driver tried to deliver a car which couldn’t be signed for as I hadn’t known that it was booked. But shows they can’t plan or organise. What a shambles. Spend your money with a company that cares

The staff especially Robert Slivinsky and Lewis Marshall. They both made my buying experience really comfortable and easy. Robert was the salesperson who did the major work and was very efficient and helpful. This was my first time buying from Kia and I will definitely recommend the company and staff at DM Keith St Ledger House Doncaster DN4 8SJ. Thanks again to everyone especially Robert.

I rarely leave reviews, but I feel this experience should be shared.

I purchased a vehicle from DM Keith Leeds and reported faults within one month of ownership. The faults were safety-related, yet I was unable to have the vehicle inspected for over a month.

From that point onwards, the issues were repeatedly misdiagnosed. I was informed that specific parts had been replaced, however a subsequent dealer later replaced the same component again — at which point DM Keith denied ever working on that part.

Communication deteriorated significantly during the process, with emails eventually going unanswered altogether.

I also submitted a Subject Access Request. Information provided was incomplete, with key items (including a video and final workshop report referenced in internal communications) not disclosed.

The situation ultimately had to be escalated to the Financial Ombudsman, who ruled in my favour. The finance agreement was formally unwound, and the vehicle has now been returned.

What is most disappointing is that more time appeared to be spent disputing and deflecting the issue than properly diagnosing it. The vehicle itself had the potential to be very good, but the overall experience turned into a 12-month process that could likely have been avoided with a more thorough and transparent approach.

This has been the worst experience I’ve had with a dealership.

AVOID!!! Even if its out of the way go somewhere else! I took my car in for a fault resolving under warranty which i was convinced to take out by DM keith. WOW, it took them 3 months to resolve the issue and the service was shocking (i told them the issue was the same as the issue i had a year ago - BCM board was faulty). No phone calls...advised to come down to collect my car when it wasnt ready, costing me time and money on trips backwards and forwards (even went through multiple "master" mechanics. Just shockingly bad. Even worst, DM Keith are NOT interested in resolving anything at all...Just play you off with a the usual fob off (we will update our internal communication policies...soz but hey ho). I have a Skoda Octavia 2019 with circa 50K miles on it. Ive paid for a software update of £170+ for a different fault, it wasn't even in for and didn't resolve the issue, and was told they couldn't move forward with repair until this is done...(bear in mind i told them the issue was the same as the issue i had a year ago - BCM board was faulty). If i was a company it would be expected for me to charge DM Keith for the time chasing and on going backwards and forwards for reports and - DM Keith charge Skoda as part of my warranty for all the time they spent working on these vehicles. Even when i asked to complain, i was told to complain to Skoda...about DM Keiths Service...Bonkers! Even after acknowledging fault, No compensation, no refund no nothing. Ive complained to Skoda as well...Even they were perplexed why i was advised to contact Skoda about DM Keiths customer Service...

I'm delighted with my new used car from DM Keith in Leeds. Kyle was really helpful with my endless questions and queries, he was a real pleasure to deal. I won't hesitate to recommend Kyle and the dealership.

I visited the Ashton Under Lyne branch looking for a second hand Suzuki Swift. The staff were helpful and knowledgeable and very friendly and courteous. They informed me of a special deal they had on ; the brand new Suzuki Swifts currently had £5,000 off. After speaking to my son on the phone l decided to go for it. Nick who dealt with me was amazing- he told me we could sort it all out and l could drive home in my new car that same afternoon! He took me for a test drive and explained all the features of the car to me really well. He then sorted out all the paperwork, tax and 5 day free cover insurance- the whole process was seamless and easy. Nick made me a cup of tea and was just brilliant. I was a bit nervous about finding a garage in Ashton to put petrol in to get me home so he got a member of staff to go and put petrol in the car for me.
It all seemed to have happened in a whirlwind- l wasn’t expecting to drive home in a brand new car but the offer seemed too good to pass by. Nick was friendly and made me feel comfortable and confident to drive the car away. There was no pressurised sales techniques- just honest advice and good information. Actually all the staff members l encountered there were just brilliant. I absolutely love my new car and l would recommend this car dealership to anyone who wants to buy a new or used car. So thank you DM Keith, special thanks to Nick you were great and thanks to all the team there - a friendly professional service was delivered!

The sales team at York are very freindly and helpful without being pushy. Mitch did a fantastic job even arranging a test drive of a car I was interested in from another franchise within the group. The whole process was explained clearly making the purchase through to pickup simple and straightforward. Great job Mitch.

Recently bought our first electric Vitara from DM Keith Suzuki in Keighley. Having bought from this garage in previous years it was reassuring to see some familiar faces when we called into the showroom.
We took some time to consider the move to an all electric vehicle and also determine exactly which model we wanted to purchase.
The whole car buying experience was flawless and special thanks go to Martin and Nayla for all their help and patience.
We are absolutely delighted with our new car and would totally recommend this garage to prospective car buyers

DM Keith Ashton Under-Lyne.
I went with my wife when she was looking to get a new car and ended up test driving a Subaru Forrester, I decided that that was the car for me. I went back a few weeks later for another test drive, Nick put me on the company insurance and told me to take the test car for an hour or so to make sure I was happy, I signed up as soon as I got back. I wanted a Green or Black one but on the day Nick told me that there were none in their network (or even in the country) so it might have to be a factory order that would be a 5 month delivery, but on Monday they could speak to Subaru. Nick rang me on Monday morning telling me that they had got a Black Forrester for me and it would be there before the end of March. I am now the very happy owner of a Subaru Forrester thanks to Nick and all the staff that work in the back making everything happen at DM Keith in Ashton and everyone they contacted at Subaru on my behalf. Great job guys. When my 17yr old passes his test we will be back.

No hard sales here. Friendly people and dealing with Lee was a pleasure.

Lee Kennedy made the process clear simple and efficient. He worked to a timeframe that suited me and I am very happy with my purchase.

My Father and I visited the York garage last week with the intention of test driving the Skoda Kodiaq. Charlotte took us out for the test drive and she was brilliant, fantastic knowledge of the vehicle, helpful and professional at all times. My Father subsequently purchased the latest model in the showroom with a seamless transaction process with Charlotte's sales manager. Both were super helpful, informative and great comms following purchase, right through to collection. Would highly recommend this garage and will be using them for all car maintenance going forward! 5* service.

We found the buying experience was made very easy with the help of the professional and experienced staff on the sales team at D.M.Keith and the swift response to any questions we may have had especially Lee Kennedy the salesman who handled our purchase