Dreams - Walton on Thames Opiniões 

116
TrustScore: 5 em 5

4,8

Brassey House, KT12 1QD Walton-on-Thames, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I would definitely shop here again. Ldil was very friendly, helpful and recommended products that I might like. She made the whole process easy and made sure I got the best price possible.

Classificada 5 em 5 estrelas

Very helpful sales girl, gave good advice and not pushy at all. Tried out many mattresses finally chose a top of range on sale but still a few hundred pounds more than I expected to spend. Happy with... Ver mais

Classificada 5 em 5 estrelas

Helpful staff in showroom. Wide choice of products and an opportunity to test mattress before purchase. Product delivered on time on agreed date.

Classificada 3 em 5 estrelas

The mattress is excellent quality, and the delivery was faultless. The two guys who delivered and took away our old mattress were very polite and efficient and even took their shoes off before enter... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Brassey House, KT12 1QD, Walton-on-Thames, Reino Unido

  • 01932362907

4,8

Excelente

TrustScore: 5 em 5

116 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,8

Todas as opiniões

(116)

14 140 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I bought two mattresses from Dreams and…

I bought two mattresses from Dreams and I had a good experience with the services. The salesperson was knowledgeable and patient to explain the differences between brands and models. The products were delivered on time and the staff was friendly. I recommend to buy from Dreams.

23 de abril de 2023
Classificada 5 em 5 estrelas

Outstanding

Outstanding. Patient and knowledgeable sales staff. Huge choice at best prices and fantastic efficient and punctual delivery/assembly service. I cànnot fault this company and definitely recommend.

24 de março de 2023
Classificada 5 em 5 estrelas

Great Experience

Staff were incredibly helpful. A very lovely lady took us around all the options for the kind of mattress we wanted, and was incredibly patient with our antics and general indecision. When a decision was finally made a few days later, she took us through the purchase process and made sure to clearly explain everything and answered all our questions. The mattress was delivered on our chosen date over a month later with no issues. Excellent communication and service. Very happy with out mattress! Thank you!

6 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Helpful staff, good range of products

Staff were very helpful. I found the in store mattress finder technology very useful and we ended up purchasing one of the mattresses recommend during the process. We also purchased one of the bed frames. Very happy with our in-store experience.

1 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

10/10

I had a great experience in store with Christopher talking me through the different mattress options to suit my sleep style and my budget. Delivery was quick and they even helped me get the mattress onto the bed frame. Overall I was very impressed!

20 de agosto de 2022
Opinião espontânea
Classificada 2 em 5 estrelas

Two man delivery team

Two man delivery team, both as good as each other so neither was exceptionally good compared to the other, as foreseen in the follow up questions. The questionaire asked of the confirmatory phone call had been received by 10.00 on the day. Documentation received in advance had different deadlines for this call; one said by 10.00 and another by 10.30. Was the 10.10 late or in time?190A0

12 de junho de 2022
Opinião espontânea
logótipo da Dreams - Walton on Thames

Resposta da Dreams - Walton on Thames

Good Afternoon Peter,

Thank you for your recent Trustpilot Review, I do apologies for the miscommunication on the timing of the, on the day call from the crew, this call is before 10:30am for all of our customer.

I have tried to call earlier to discuss this with you but sorry I missed you, I have however emailed you regarding the call timeframe and await your response.

Many Thanks
Emma

Classificada 5 em 5 estrelas

Great Experience

My trip to Dreams was fantastic. Staff were friendly and I found exactly what I was looking for and have left with a great mattress and bed frame which will be arriving in under 3 weeks.

11 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

You need to visit this store if you care about your body

We visited the store in Walton on Thames. We were happily greeted and further assisted by Prakash, who is extremely knowledgeable and professional. The store uses a computer system to identify which mattress is best suited to your body, and from there you need to rely on the knowledge and experience of the staff to ensure that you leave the store with the perfect match. Had I not visited Dreams, and dealt with Prakash, I fear that I would have made the complete incorrect purchase. A bed is so important, and taking the time to visit a professional to assist with this cannot be overstated. I'm just glad I discovered this before purchasing something inadequate online. I genuinely recommend Dreams (and if in the area, Walton on Thames), (and if available, Prakash). Thank you, Sir.

28 de março de 2022
Opinião espontânea

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