I would definitely shop here again. Ldil was very friendly, helpful and recommended products that I might like. She made the whole process easy and made sure I got the best price possible.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Very helpful sales girl, gave good advice and not pushy at all. Tried out many mattresses finally chose a top of range on sale but still a few hundred pounds more than I expected to spend. Happy with... Ver mais
Helpful staff in showroom. Wide choice of products and an opportunity to test mattress before purchase. Product delivered on time on agreed date.
The mattress is excellent quality, and the delivery was faultless. The two guys who delivered and took away our old mattress were very polite and efficient and even took their shoes off before enter... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Brassey House, KT12 1QD, Walton-on-Thames, Reino Unido
- 01932362907
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I bought two mattresses from Dreams and…
I bought two mattresses from Dreams and I had a good experience with the services. The salesperson was knowledgeable and patient to explain the differences between brands and models. The products were delivered on time and the staff was friendly. I recommend to buy from Dreams.
An extremely helpful young man.
An extremely helpful young man.
Very pleased with the service I received.
My granddaughter is happy with her new mattress.
Thanks.
Friendly
Friendly, helpful and patient to answer all my questions.
Delivery men very nice and friendly
Delivery men very nice and friendly. Mattress delivered in perfect condition!
From the start the salesman was not…
From the start the salesman was not using “hard sell” tactics but was ready with information when requested and knew the various options well. From there we were kept informed of progress. Delivery men were excellent also knowing their product.
Done as requested and arrived on time
Outstanding
Outstanding. Patient and knowledgeable sales staff. Huge choice at best prices and fantastic efficient and punctual delivery/assembly service. I cànnot fault this company and definitely recommend.
Excellent services.all in time
Excellent services.all in time, very efficient assembly team and great storage bed quality. Thank you !
Chris in store has been excellent. Great customer service.
Chris in store has been excellent. V helpful and remembered us..
Extremely knowledgeable and…
Extremely knowledgeable and understanding staff in the Walton on Thames branch
The delivery team were brilliant
The delivery team were brilliant, helpful, thoughtful and delivered early and checked to see if this was convenient
I would recommend dreams and was pleased with experience
Saleem was very friendly and helpful
Saleem was very friendly and helpful! Great experience.
Great Experience
Staff were incredibly helpful. A very lovely lady took us around all the options for the kind of mattress we wanted, and was incredibly patient with our antics and general indecision. When a decision was finally made a few days later, she took us through the purchase process and made sure to clearly explain everything and answered all our questions. The mattress was delivered on our chosen date over a month later with no issues. Excellent communication and service. Very happy with out mattress! Thank you!
Helpful staff, good range of products
Staff were very helpful. I found the in store mattress finder technology very useful and we ended up purchasing one of the mattresses recommend during the process. We also purchased one of the bed frames. Very happy with our in-store experience.
10/10
I had a great experience in store with Christopher talking me through the different mattress options to suit my sleep style and my budget. Delivery was quick and they even helped me get the mattress onto the bed frame. Overall I was very impressed!
Poderá usar IA para responderLer mais
Two man delivery team
Two man delivery team, both as good as each other so neither was exceptionally good compared to the other, as foreseen in the follow up questions. The questionaire asked of the confirmatory phone call had been received by 10.00 on the day. Documentation received in advance had different deadlines for this call; one said by 10.00 and another by 10.30. Was the 10.10 late or in time?190A0

Resposta da Dreams - Walton on Thames
Great Experience
My trip to Dreams was fantastic. Staff were friendly and I found exactly what I was looking for and have left with a great mattress and bed frame which will be arriving in under 3 weeks.
You need to visit this store if you care about your body
We visited the store in Walton on Thames. We were happily greeted and further assisted by Prakash, who is extremely knowledgeable and professional. The store uses a computer system to identify which mattress is best suited to your body, and from there you need to rely on the knowledge and experience of the staff to ensure that you leave the store with the perfect match. Had I not visited Dreams, and dealt with Prakash, I fear that I would have made the complete incorrect purchase. A bed is so important, and taking the time to visit a professional to assist with this cannot be overstated. I'm just glad I discovered this before purchasing something inadequate online. I genuinely recommend Dreams (and if in the area, Walton on Thames), (and if available, Prakash). Thank you, Sir.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







