Early Years Resources Opiniões 

309
TrustScore: 3.5 em 5

3,6

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Classificada 1 em 5 estrelas

Order has not arrived after 11 days and after enquiring was told it was due for delivery that day. They were going to look into it and ring back. Nobody did and when ringing again and leaving message... Ver mais

Classificada 5 em 5 estrelas

Brilliant addition to my resources, 3 children accessed creative mark making today, good quality paper stood up to their handiwork. Well worth the money. The childten drew large circles scribbles, wa... Ver mais

Classificada 5 em 5 estrelas

Ordered a classroom rug after scouring the websites and trust pilot! Decided to go with eye as the price was cheaper than others - was sceptical as the price was £100 cheaper than a tried and tested s... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

The delivery driver was great and very accommodating. However, we ordered an Early Years drawer unit. One of the drawers broke within 10 minutes of it being in the room. The children were not rough... Ver mais

Informações sobre a empresa

  1. Loja de materiais educacionais
  2. Loja de materiais artísticos
  3. Loja de materiais escolares
  4. Papelaria

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About EYR

Early Years Resources (EYR) is a UK based supplier of essential and innovative educational resources for primary schools, nurseries, childminders, parents and all other childcare providers in the UK and worldwide.

Starting back in 1992 with a single man and their vision to source products that were once so hard to find, EYR’s founder Payman would go door to door asking educators what their daily struggles were, and coming up with solutions. Fast forward to the present day and that one-man-band has modernized into multiple departments all working to preserve that original vision.

This has resulted in an company that puts its customers at the heart of everything they do, providing quality and award winning resources, industry insights and activity ideas to all practitioners and carers regardless of role, setting, size, funding or any other factors for over 30 years.

Our mission

Our mission remains the same as it did 32 years ago; to be inclusive and meet the educational needs of all children.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

309 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,6

Todas as opiniões

(309)

16 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The product looks fine and as required

The product looks fine and as required. It arrived in good condition and reasonably promptly. Very happy with the service.

9 de maio de 2023
logótipo da Early Years Resources

Resposta da Early Years Resources

Good Morning,

Many thanks for your review. We hope you enjoy your resources and please feel free to reach out if there is anything we can help you with.

All the best,
Leanne

Classificada 4 em 5 estrelas

Poster arrived damaged and dirty.

Poster arrived damaged and dirty.
However, once notified sales rectified with immediate effect.

4 de maio de 2023
logótipo da Early Years Resources

Resposta da Early Years Resources

Morning Alison,

Thank you for your review, apologies for the poster and hopefully you have since received your replacement! Please feel free to get in touch if there is anything we can help you with.

All the best,
Leanne

Classificada 5 em 5 estrelas

Great Service

Arrived sooner than expected

10 de maio de 2023
logótipo da Early Years Resources

Resposta da Early Years Resources

Hi Samantha,

Thank you for your review.
So pleased you are happy with your purchase, please feel free to reach out if there is anything we can help you with

All the best,
Leanne

Classificada 5 em 5 estrelas

It was just as prescribe

23 de abril de 2023
logótipo da Early Years Resources

Resposta da Early Years Resources

Hi Charles,

Many thanks for your review.
We hope you enjoy your purchase and please feel free to get in touch if there is anything we can help you with.

All the best,
Leanne

Classificada 4 em 5 estrelas

The sand timer is just what I wanted…

The sand timer is just what I wanted but I think the post and packaging price is out of proportion for something so light. Also the continual adding of VAT and tax - just state the final price.

24 de abril de 2023
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Resposta da Early Years Resources

Hi Daphne,

Thank you for your review. We welcome all feedback so this will be fed through!

All the best,
Leanne

Classificada 5 em 5 estrelas

Delivery

Hello
Easy to order and prompt delivery, it would be better if there was somewhere on the order form to explain opening times of the setting as we are only at playgroup part time and it was lucky that someone was in the building to receive delivery.

20 de abril de 2023
logótipo da Early Years Resources

Resposta da Early Years Resources

Good Morning,

Many thanks for your kind review and we hope you enjoy your resources! We welcome all feedback so the opening hours for settings is something that will be looked at.

All the best,
Leanne

Classificada 1 em 5 estrelas

On the 20th April I ordered lots of…

On the 20th April I ordered lots of Coronation resources for my childcare setting. It’s now 2nd of May and I haven’t received the goods or a response to my email enquiring after their arrival. This company sells lovely resources, I have used them before, delivery is alway slow but this time it’s off the scale ridiculously slow, if I’m going to receive it at all?

UPDATE and response to message from the Seller:
Yes I’ve just seen a reply to my email, telling me that you are awaiting stock for coronation resources, the email came only after I chased up the order, and your reply came four days before the coronation, and weeks after I placed my order for which you took the money for, despite not having the goods. As I have already informed you I believe this is immoral practice and I will be informing Visa of my experiences. It appears from the awful reviews you get on here I’m not the first customer to be taken for a ride by your business, taking money for goods you simply cannot supply.

20 de abril de 2023
Opinião espontânea
logótipo da Early Years Resources

Resposta da Early Years Resources

Afternoon Stefanie,

Your email was replied to on Tuesday when we reopened after the bank holiday, apologies for the delay in replying but we are closed weekends and bank holidays.

Take care and all the best,
Leanne

Classificada 3 em 5 estrelas

No packaging

When my order arrived, it was not even in a box, the item was just wrapped in cling film, I was surprised it was not damaged. (Sorry got orders mixed up, was dispatched the next working day)

17 de abril de 2023
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Resposta da Early Years Resources

Good Morning Andrew,


Thank you for your review.
Apologies with regards to the packaging, this should indeed have been boxed and this will be raised with our warehouse. With regards to the delivery time your order was despatched the next working day ( we are closed at weekends ).
We hope you enjoy your purchase and if there is anything else that we can help you with please feel free to get in touch.

All the best,
Leanne

Classificada 5 em 5 estrelas

Excellent quality product bought and…

Excellent quality product bought and quick customer service.

5 de abril de 2023
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Resposta da Early Years Resources

Afternoon David,

Many thanks for your review. We hope you enjoy your purchase and please feel free to get in touch if there is anything we can assist you with.

All the best,
Leanne

Classificada 4 em 5 estrelas

Great selection with keen prices and…

Great selection with keen prices and mega deals. Would have liked to know who the courier was so that I could track the parcel a little more closely, otherwise great communication.

12 de abril de 2023
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Resposta da Early Years Resources

Good Morning,

Many thanks for your review, we are looking at having the tracking details in your despatch email so hopefully this will be a feature that we have in the near future!

All the best,
Leanne

Classificada 1 em 5 estrelas

Late, lost and damaged

After 2 weeks of not receiving the order (I allowed extra time for Easter), I called to find out where it was. I was told delivery had been attempted a week and a half earlier. I told the person on the phone that nothing had been posted through the door and no one had contacted me to say delivery had been attempted. I didn't receive any apology at all and was told i'd have to wait til the next week for redelivery. I explained the package was for my daughter's birthday party but there was no attempt to get it sent earlier and more importantly, no apology.
The delivery driver just turned up today, on the new delivery date, with half of the order, and that half was damaged. I called again to find out where the other part of the order was and was told it had been separated at the sorting office. The woman said the driver would not normally deliver a damaged product (i'm not sure what her point was and if she meant she didn't believe me?), then she said she'd send a replacement for the damaged part. Again no apology.
This is terrible customer service. A little human understanding would have made a big difference.

17 de abril de 2023
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Resposta da Early Years Resources

Hi Bianca,

I am very sorry you feel this way. My point with regards to the damaged bag of sand ( a replacement is on the way as advised on the phone ) is that our courier should not be delivering damaged goods but contact us instead so that we can then get in touch and arrange a replacement for you. Your Tray was separated at the sorting office and is out for delivery today.
Hopefully this is in time for your daughter's birthday.

All the best,
Leanne

Classificada 5 em 5 estrelas

I have not received my parcel yet and…

I have not received my parcel yet and due to the Easter holidays I can’t contact the number

* parcel has now been delivered and delay was due to Easter holiday

5 de abril de 2023
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Resposta da Early Years Resources

Hi Suzanne,

Thanks for your review. If you are having an issue with delivery of your order ( although our couriers only deliver Monday-Friday excluding bank holidays ) please drop us an email or contact us via live chat on our website and we can look in to this for you.

All the best,
Leanne

Classificada 1 em 5 estrelas

Impossible to assemble

16 de março de 2023
logótipo da Early Years Resources

Resposta da Early Years Resources

Good Afternoon,

I have responded to the email you sent over the Easter Bank Holiday Weekend and hopefully this has resolved your issue with the assembly of the table.

All the best,
Leanne

Classificada 5 em 5 estrelas

As a stay at home mum with a little boy…

As a stay at home mum with a little boy who doesn't attend nursery I wanted to make sure I had age appropriate, educational resources available to him. This is my go to website. Easy website to navigate. Great range of products. Quick delivery and excellent quality. Definitely toddler proof.

5 de abril de 2023
Opinião espontânea
logótipo da Early Years Resources

Resposta da Early Years Resources

Morning Helen,

Thank you so much for your lovely review, so pleased that you had such a great journey with us!
Please feel free to reach out of there is anything we can help you with.

All the best,
Leanne

Classificada 5 em 5 estrelas

Very quick and easy service

Very quick and easy service, kept up to date with emails. Thank you

27 de março de 2023
logótipo da Early Years Resources

Resposta da Early Years Resources

Afternoon Kenneth,

Many thanks for your kind review!

All the best,
Leanne

Classificada 5 em 5 estrelas

Fast delivery

Fast delivery. Happy with my order. Good service.

28 de março de 2023
logótipo da Early Years Resources

Resposta da Early Years Resources

Afternoon Irene,

Thank you for your review! We hope you enjoy your resources

All the best,
Leanne

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Swift response of delivery. Good quality and exactly what I expected

27 de março de 2023
logótipo da Early Years Resources

Resposta da Early Years Resources

Afternoon Carol,

Thank you for your review, so nice to hear that you have had a good experience with us!

All the best,
Leanne

Classificada 5 em 5 estrelas

Great puppets, highly recommend

Puppets are really well made and lovely characters. Great for creative play and loving the multi cultural range available. Fantastic.

24 de março de 2023
logótipo da Early Years Resources

Resposta da Early Years Resources

Hi Thea,

Thank you for taking the time to leave such a nice review. So pleased that you are happy with your purchase!

All the best,
Leanne

Classificada 1 em 5 estrelas

Very disappointed

Thank you for the delivery of this product, I must point out that I am very disappointed with the quality of these products for early years, all the edges are rough and sharp on the wooden planks and drain pipes, the tyres are not ridged, they cannot tolerate any weight even the wooden planks for the children to walk across, some of the plastic reels have snapped while the children tried to incorporate them into a construction. The children are always supervised and guided for safety reasons. But if I'm honest, unfortunately I do not think this set is fit for purpose or have a fitting price.

9 de março de 2023
logótipo da Early Years Resources

Resposta da Early Years Resources

Afternoon Julie,

Apologies that you were not satisfied with your purchase, I have since emailed you and hopefully have resolved this for you.

All the best,
Leanne

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