Order has not arrived after 11 days and after enquiring was told it was due for delivery that day. They were going to look into it and ring back. Nobody did and when ringing again and leaving message... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Brilliant addition to my resources, 3 children accessed creative mark making today, good quality paper stood up to their handiwork. Well worth the money. The childten drew large circles scribbles, wa... Ver mais
Ordered a classroom rug after scouring the websites and trust pilot! Decided to go with eye as the price was cheaper than others - was sceptical as the price was £100 cheaper than a tried and tested s... Ver mais
A empresa respondeu
The delivery driver was great and very accommodating. However, we ordered an Early Years drawer unit. One of the drawers broke within 10 minutes of it being in the room. The children were not rough... Ver mais
Informações sobre a empresa
Sobre Early Years Resources
Escrito pela empresa
About EYR
Early Years Resources (EYR) is a UK based supplier of essential and innovative educational resources for primary schools, nurseries, childminders, parents and all other childcare providers in the UK and worldwide.
Starting back in 1992 with a single man and their vision to source products that were once so hard to find, EYR’s founder Payman would go door to door asking educators what their daily struggles were, and coming up with solutions. Fast forward to the present day and that one-man-band has modernized into multiple departments all working to preserve that original vision.
This has resulted in an company that puts its customers at the heart of everything they do, providing quality and award winning resources, industry insights and activity ideas to all practitioners and carers regardless of role, setting, size, funding or any other factors for over 30 years.
Our mission
Our mission remains the same as it did 32 years ago; to be inclusive and meet the educational needs of all children.
Informações de contacto
9 The Furrows, Merlin Park Estate, M32 0SZ, Manchester, Reino Unido
- 0161 865 3355
- sales@earlyyearsresources.co.uk
- www.earlyyearsresources.co.uk
3,6
Aceitável
309 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer serviceMy order came promptly and wrapped…
My order came promptly and wrapped properly. One of the items had a slight issue. I called customer service spoke to Leanne she was very kind and professional. She resolved the matter over the phone and happily said to resend the item without any further delivery charges. Thank you Leanne you made this Mummy feel happy to receive such a quick resolution over the phone. Definitely will be recommending EYR as it was recommended to me too.
1 de agosto de 2023
Resposta da Early Years Resources
Hi Dina,
Than you so much for leaving a lovely review! Nice to hear you have had a great experience with us, we do aim to please! We hope to welcome you back again soon.
All the best,
The team at EYR
Prompt service and phone answered for…
Prompt service and phone answered for query which is unheard of these days also prompt email responses
25 de julho de 2023
Resposta da Early Years Resources
Hi Sandra,
Thank you for your kind review, nice to hear that you have had a great experience with us and we hope to welcome you back again soon!
All the best,
The team at EYR
Fast despatch and delivery service
Fast despatch and delivery service, which was a very pleasant surprise. One thing would have gained a five star rating. Enquired to see if any discount available on items costing £119.99 if ordering more than one. Sadly, no discount was available, which resulted in me ordering only 2.
24 de julho de 2023
Resposta da Early Years Resources
Hi Maggie,
Many thanks for your review and nice to hear that you are pleased with your purchase. Please feel free to sign up to our mailing list on the website as you will then be emailed with any offers we are running.
All the best,
The team at EYR
Prompt service
Prompt delivery after order and helpful response when one item arrived damaged.
23 de julho de 2023
Resposta da Early Years Resources
Afternoon,
Thank you for leaving us such a nice review. So glad you were please with your purchase and if we can help with anything at all please feel free to reach out!
All the best,
The team at EYR
Excellent service The order was delivered on time and…
The order was delivered on time and contained the expected level of quality products.
I was pleased to find inside the customer compliment from the company.
18 de julho de 2023
Resposta da Early Years Resources
Hi There,
Thank you for the lovely review, so nice to hear that you had a pleasant journey with us!
Take care and all the best,
The team at EYR
Great all around service
Easy to use website, competitive prices and quick delivery!
9 de julho de 2023
Resposta da Early Years Resources
Hi Glenn,
Thank you for the review. Glad you had a great experience with us!
All the best,
The team at EYR
Very good price including delivery
5 de julho de 2023
Resposta da Early Years Resources
Hi Stephen,
Thanks for taking the time to leave us a review. So glad you were pleased with your purchase and hope you will shop with us again in the future.
All the best,
The team at EYR
Out of stock and needed urgently
I ordered some spreaders for a mosaic project. They were not in stock so I had to purchase some more elsewhere to deliver the project. I decided to go ahead with the order anyway because I will use them in the future. The product is absolutely fine but didn't come in time.
12 de julho de 2023
Resposta da Early Years Resources
Afternoon Shirley,
Apologies that we could not fulfil your order on time but we hope this won't deter you from ordering with us again in the future.
Please feel free to get in touch if we can help with anything.
All the best,
Leanne
excellent service and delivery
4 de julho de 2023
Resposta da Early Years Resources
Hi Sue,
Thanks for the review, glad you had a pleasant experience with us!
All the best,
Leanne
Very happy with Rabbit Hoppers.
28 de junho de 2023
Resposta da Early Years Resources
Afternoon Kevin,
Many thanks for taking the time to leave us a review, so pleased you are happy with your purchase and please feel free to reach out if we can help with anything else!
All the best,
Leanne
Two bags of sand perfect, rip in the third
Two bags of sand were perfect and delivery was quick. However, the yellow bag of sand came with a rip on the bag which resulted in a quarter of the bag being spilt before we could use it sadly.
28 de junho de 2023
Resposta da Early Years Resources
Good Afternoon,
Thank you for your review. With regards to any damges please email sales@earlyyearsresources.co.uk with an image of the damaged goods and we will of course replace this item for you.
All the best,
Leanne
Shocking stock control
Shocking stock control. Order placed April 2023. Nothing on website to say items out of stock, but then received email after order saying numerous items not in stock. Some arrived a few weeks later. Chased for still missing items, was sent wrong item, had to chase again for correct item - it was June before it arrived. Other items still missing, chased multiple times to be told each time expecting stock next week. Now July, called again to be told item had disappeared from order but they didn’t know why, but would get back to me asap. No one did. So called again and turns out supplier has gone bust. Waiting for refund to be issued, nothing yet - 2 1/2 months since original order, no communication from the company at all unless chased, am I ever getting my money back?
4 de julho de 2023
Opinião espontânea
Resposta da Early Years Resources
Hi Richard,
Apologies for this but some things are unfortunately outwith our control and as advised on the phone your refund was being processed and has now been done.
All the best,
Leanne
All right no problem
25 de junho de 2023
Resposta da Early Years Resources
Hi Keith,
Thanks for leaving us a review.
I am glad you had no issues with your order or the service you received....always nice to hear!
All the best,
Leanne
It takes along time for it to arrive…
It takes along time for it to arrive and never the whole order all together
15 de junho de 2023
Resposta da Early Years Resources
Afternoon,
Many thanks for leaving a review.
I am sorry that you are not satisfied with the service, with regards to not receiving the whole order at the same time we do part ship the orders so that you can at least make use of most of your resources rather than wait for everything if there is a delayed product.
Take care and all the best,
Leanne
2 things were unsatisfactory:
2 things were unsatisfactory:
Firstly the packaging box was in a dreadful state such that the contents could fall out. I have photos if you wish to see them.
Secondly the pipe cleaners are 4mm not 3mm as stated.
21 de junho de 2023
Resposta da Early Years Resources
Hi Sharon,
Thank you for your review. I am sorry to hear that you are not satisfied with your order. If you could please email sales@earlyyearsresources.co.uk with some images showing the packaging I'm sure they can help you with this.
Found what I was looking for!
I found what I was looking for on your website, ordered it and it was delivered promptly. As it was an international order I was delighted with the smooth and trouble free process.
I was kept fully informed of the collection, delivery etc at every stage which was reassuring for me.
Many thanks for a stress free purchase! I would be happy to recommend your company.
13 de junho de 2023
Resposta da Early Years Resources
Hi Clare,
Thank you for taking the time to leave us a review. So glad you have had a great experience with us and I hope you are enjoying using your resources!
Please feel free to reach out if there is anything we can help you with.
All the best,
Leanne
Item failed to turn up and no refund either..
I ordered 2 25kg bags of rock salt, which haven't arrived, I've asked for a refund but had no reply at all. I'll never order from this company again. Very poor.
22 de maio de 2023
Opinião espontânea
Resposta da Early Years Resources
Hi Paula,
Thank you for the review.
Apologies for the service you had with us, this is not our common practice I assure you. Also I can see that you were refunded in full on the 16th of June.
Take care and all the best,
Leanne
Brilliant service would definitely use…
Brilliant service would definitely use again
22 de maio de 2023
Resposta da Early Years Resources
Good Morning,
Many thanks for your review!
We hope that you enjoy your resources and please feel free to get in touch with anything we can assist you with.
All the best,
Leanne
Resposta da Early Years Resources
Hi Dawn,
Than you for your review.
So nice to hear that you are pleased with your purchase and please feel free to get in touch if there is anything we can help you with.
All the best,
Leanne
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.