First Light Optics Ltd Opiniões 

Always used and received a great service A***

Ordered some kit Friday morning. DHL sent me an SMS saying it would be delivered on Tuesday. Actually arrived Saturday 10am. 22 hours from order to delivery. Result!

Delighted with advice and guidance received from Ian in helping me decide what to buy for my husband's birthday so he could connect his camera to his telescope. My order was well packaged and arrived a day later. Excellent customer service. I would thoroughly recommend this company. Thank you Ian.

Very helpful and patient despite myself ordering the wrong item and having to return, plus adding items to an order that was already processed. The team have been extremely quick to respond to the many, many questions I had and were very informative. Will use FLO many times in the future for my astronomy and photography needs. Order was shipped very quickly and can't fault anything about the products or the customer service.

Excellent fast delivery (next day to North of Scotland) will definitely be returning. Thanks. Ps. Nice touch with the 'may contain clouds' sticker on packaging...😂

Excellent fast delivery. Bought some Opticron binoculars, which are superb for the money and they were delivered in two days. I will definitely be back when the telescope stocks have replenished. Thanks.

Have successfully purchased from FLO...they used to be easily accessible on the phone. Sadly, no longer the case and my experience with email required a degree of persistence.

However, having made contact the email dialogue was very helpful.

I have suggested how their online enquiry on matters not in stock could be more helpful to the customer...need for this is driven by the FLO site which states that "keeping website stock availability indicators up-to-date and our customers informed during these extraordinary times is difficult”.

Am awaiting news of items due to be delivered to FLO and notwithstanding recent communication problems l have no reason to believe that their deliveries aren’t up to their excellent past

Docked a star because Astro photography is a complex
hobby and it’s often easier and quicker to use voice to get advice and answers..

Ordered 2 Baader Morpheus eyepieces, one was in stock and arrived promptly. The other was an estimated 20-30 days due to supply issues, I didn't mind waiting. The eyepiece came in about 2 weeks.

I have now purchased multiple items from this company and so far the service has been excellent. Items always packaged to a great standard and delivered within a day or two of placing the order. I haven't had any need to contact their support team as of yet, but i expect this to be also excellent.

My first experience with FLO was about six years ago. Even then they rarely answered the phone. Recently I started using them again and found that they were responsive via email and delivery was fine. However, I recently wanted to place an order of about £1,200 and needed to discuss a number of things concerning the order so asked them to ring me. I got the standard response "We find we can offer a better level of service via email" i.e we serve our customers better by not talking to them. Utterly ridiculous. I said ring me or the order goes elsewhere and they still refused. So be it.
Shame.

I am new to this hobby and the help and advice I have recieved has been brilliant, very knowledgable. Returns have been dealt with promptly. I will have no issue using FLO again.

Amazing customer service and super fast delivery. It was the last place we could find to buy the mount that would deliver in time for christmas. It arrived next day ! I will defiantly make another order in the future.

Between the ridiculously long wait times. I waited a little over 2 months for my purchase when the initial delivery estimate was 15 days (as it showed on the website at time of purchase).

Upon emailing about this I was told It was definitely 30 days (it definitely wasn't) but I gave them the benefit of the doubt and allowed them 30 days, which turned into 30 working days.. which then turned into the end of October.. a little over 2 months I have finally received PART! of my order.

Steve (One of the owners) and Ian seem to email back in somewhat of a condescending tone and treat you like an idiot every time you email, enquiring about where your purchase is (after all they have your money at this point) and blame Covid... This isnt a excuse for bad customer service, but first light seem to think it is.

Initially I had high hopes when I made this purchase even though only part of it has showed up (the rest is apparently due some time in December... when I ordered it in august) now Id advise anyone looking at this to avoid this company.

Its highly likely they have absolutely 0 stock in and are struggling to deal with the orders.

Most companies would stop taking orders... But FLO... They want your money whether they have the stock or not.

Edit: 21/12/2023

It seems their response to this review was about as fast as their delivery times, taking a little over 3 years to reply to this.

Bought a dob scope from these guys earlier in the year. Unfortunately there was a small fault with part of the scope and being quite particular I requested a return and refund as a replacement couldn't be sourced for a few weeks (Lockdown).

The staff immediately agreed to a refund and arranged the return with no courier charges and a minimum of fuss to myself. The e-mail responses were always kind and courteous and I received my refund in a timely manner.

Anyone can be all smiles and forelock tugging when you're handing over your money but you only really get the true measure of a company when things go wrong, and in this regard First Light Optics have been first class.

So buy from these guys with confidence, and be assured that if you aren't satisfied or if stuff goes wrong that they'll bend over backwards to put things right.

Brilliant ordered items for my husband birthday, I didn't see that the shipping date was after his birthday, after contacting first optics, I received a lovely email from Steve saying he would do what he could to ensure something would arrive in time for his birthday. No only did the whole order arrive it time for his birthday but Steve and his colleagues wished my husband a lovely birthday.
After not having a great lock down this was a lovely thing for them to do.

On May 14 place an order that according to FLO was available in 1 or 2 days. until now, the items are lost inside a black hole somewhere in the Royal Mail Tracked in England. FLO, once the purchase is made, wash its hands. It does not report any incident to the customer. A real disaster. They claim to stock almost all kind of products that don´t have. I recommend Astroshop, TS in Germany even 365 Astronomy

From my initial email enquiries (which were responded to quickly and succinctly) to the order and delivery of my Star Adventurer Pro bundle, FLO have set the bar high when it comes to customer queries and online business transactions. Wouldn’t hesitate to recommend them to anyone looking to purchase astronomy equipment. Will be purchasing from them again soon (initially a tripod for star tracker and then an eq5 go to mount for a skywatcher 130 PDS). Keep up the great work FLO.

Great customer service, had an issue with a set of filters, probably damaged in transit / not their fault but they replaced them and took all the stress out of the situation straight away. Ordered a number of items since and all delivered in perfect condition.

I've used FLO for a few years now. They are consistent in giving a great level of service. I have received prompt advice from Ian King and buying online is easy. Their prices always seem to be very competitive.

I've been using FLO since the end of last year when I started getting back into the hobby. They really are fantastic. I've had questions, they've answered them, and not in a way to get more money out of you by upselling etc, but genuine helpful advice. I've had post sale issues, they've solved them. I've needed to return items, they've had no quibble. Really can't praise them enough. The only reason I'd go elsewhere for gear is if they don't stock something and even then I'd ask FLO first.