fluxies Opiniões 

195
TrustScore: 2 em 5

2,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

The seamless undies seem to be comfortable. However, the absorbent gusset does not extend far enough to the front, within 30mins of wearing them, I had a stain beyond the front edge of the gusset. Ba... Ver mais

Classificada 1 em 5 estrelas

Terrible customer service - do not respond therefore I cannot return my item for a refund (doesn’t not fit at all) as they have to ‘approve’ it. No phone number to call. Do not waste your time and m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I'm thrilled that this generation of girls have options, their choices are not only comfortable but reduce waste. PerIod pants remove angst for young girls, it's hard enough without stressing about ma... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Dont order from this company. You order items in stock and then it doesnt get dispatched as per their guidance on their website and no one in customer services ever responds. AVOID - there are far bet... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cosmética

Escrito pela empresa

Elevating your every day through comfort, form, and function. Our period pants and leak-free underwear replaces single-use disposables, keeping you dry, protected, and comfy. Try them risk-free with our 60-day money back guarantee!


Informações de contacto

2,1

Mau

TrustScore: 2 em 5

195 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 83% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,1

Todas as opiniões

(195)

22 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

In love

Really easy to order, free fast delivery and the undies are amazing! Made my life much easier, one less thing to worry about every month.

27 de fevereiro de 2021
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Great online shop

Great online shop. Trustful and Highly recommended!

17 de fevereiro de 2021
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

New to Fluxundies

Great experience for the confort and the environment.

19 de janeiro de 2021
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Try FLUX undies, you won't be disappointed!

This is my first purchase and definitely not the last. These period undies are way more comfy and true to size than another brand I tried! The cotton material of the limited edition set is really nice and wearing them all day feels like any other ordinary underwear, which is great. I also tried overnight, no leak. The pair took longer than a week to arrive but under the current circumstances that is to be expected. I am converted and will now be saving up for the next pair :-)

15 de janeiro de 2021
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

I will never go back

I will never go back. SO comfy and super protective just make sure you get the right size

15 de janeiro de 2021
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Excellent products

I have been looking around for this type of product for a while, and after reading other peoples reviews decided To by some period pants. I was however still a little unsure about just how good they would be. I have heavy periods and have to wear night pads for coverage throughout as other products don't work well on me. But these are incredible. Easy to wash and no (bloody) mess. They haven't leaked. They take a while to dry due to the lining so I advise in getting a few to start off with. Have completely changed how I feel now on that time of the month.

8 de janeiro de 2021
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Great customer service and an excellent…

Great customer service and an excellent product. I would highly recommend these undies. A good range for anyone wanting to switch from disposables and do their bit further the planet!

19 de dezembro de 2020
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

These are among some of my favourite…

These are among some of my favourite period pants! I love how the material feels on my skin and the actually look of them! I use them on my lightest days and they do a fabulous job keeping me comfy and leak proof - I'm between size 12/14 and went for 14 which fits perfectly 😊

9 de dezembro de 2020
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Brilliant undies

Brilliant undies, super comfy and I'm so glad I tried an alternative to pads/tampons. Deffinately a convert! Also want to say what amazing customer service I received. The high waisted undies I ordered started to fray around the leg elastic and the mesh side panel was pulling at the seam, I contacted them and the wonderful yasmin sent me a replacement pair right away (they have improved the side mesh) the new pair feel even better quality and more comfortable than the original pair. Will definitely be ordering more.

27 de novembro de 2020
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Great experience shopping with Flux

Great experience shopping with Flux. I can't believe I went so long without trying period undies - I'm never going back. These are super comfortable and a good fit, and I'm really pleased Flux offer seamless period undies as I haven't found these elsewhere. Pretty true to size/almost on the small side.

22 de novembro de 2020
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Resposta da fluxies

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Classificada 5 em 5 estrelas

Comfortable fit and smooth

For the lighter days these undies are excellent. Comfortable fit and a safe feeling. Smooth edges so no VPL.

20 de novembro de 2020
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Just love them

Just love them - perfect product and perfect service. Ordered several times already, information, tracking, bonus points all were well reported. They are not pushy with newsletters, I always read theirs as they come with great values.

12 de novembro de 2020
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Excellent pants with great absorbency

Excellent pants with great absorbency, easy to wash, not too smelly, no leakage, keep their shape and able to use over and over again. Much better for the environment.

24 de outubro de 2020
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Trying something new

I had post menopausal bleeding, haven’t had a period for ten or twelve years. Didn’t want the fuss of tampons or pads overnight. Tried flux undies. Amazing freedom and confidence. Absolutely recommend them. Really easy solution

6 de outubro de 2020
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Amazing - buy some!

These are life changing - for me and the environment. Much better than disposable alternatives and much better than other reusable alternatives. I love them

5 de outubro de 2020
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 1 em 5 estrelas

I wish I would have read these reviews…

I wish I would have read these reviews first. Website says open during COVID. Website says returns accepted. Long story short, they’re not in the office for returns now because of COVID. Because I had the Royal Mail tracking number and live in London I was able to retrieve my item and give it to a friend. Horrible customer service.

30 de julho de 2020
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Resposta da fluxies

Hi Suzanne, we process returns in line with the Consumer Rights Act. Any orders placed are eligible for a return within 30 days. For any faulty products, this is an extended timeframe. As we are unable to locate your order please email hello@fluxies.co.uk for any further assistance. fluxies Team x

Classificada 1 em 5 estrelas

Poor customer service from a dishonest company

I ordered from Flux on 11 May and received an email the same day confirming dispatch of my order.
My order arrived promptly but when I tried the product on a couple of days later I noticed there were some larger holes in the mesh near the seam which I wasn't happy with as they were very obvious. I emailed customer services on 14 May with a photo of the imperfection requesting a replacement.
I received a response the following day staying they could not see the photo and asking me to send a smaller version, which I did. After sending it a couple more times and then still being unable to see the picture, I sent it on Instagram on 18 May which I told them by email ("I have attached a very cropped version, in addition to sending it via Instagram DM (Instagram username is @______)") and they emailed me back saying "Thanks for getting back to us.
May I just confirm, you have sent the photo in Instagram?
I look forward to hearing from you." Not sure why this was necessary, wouldn't be a big deal but their responses always took 1 working day which meant that I was a day further from having the issue resolved.
They advised on 20 May they would have their team look into it, then on 22 May offered me a partial refund or a replacement subject to my return of the faulty pair.
I was required to pay for the return postage - I took a couple of days to mull it over and responded on 26 May that I would like a replacement, and requested confirmation that I'd be reimbursed for the postage costs as the return was due to the item being faulty so not my fault.
Due to covid and my local post office having restricted opening hours I couldn't post until 12 June. I included a note with my order number and that I was returning for a replacement due to a fault and included the name of the advisor I had been exchanging emails with. I had not heard or received anything by 29 June so I emailed to chase it up and requested confirmation that the replacement would be processed and the postage refund would be issued. This was confirmed to me on 30 June.
I followed up on 10 July stating I hadn't received a refund or replacement yet. They responded on 13 July asking me to fill out a "declaration of non receipt" form which is something I've never heard of before. This was sent in PDF format which was irritating to fill out as it couldn't easily be done without printing it out.
At this point I expressed my dissatisfaction and requested instead of a replacement just to receive a refund for the pants and the postage costs, as it was proving to be more effort than it was worth and I didn't want to continue dealing with the company or give them my custom.
On 14 July they replied asking how much the postage costs were (I had already told them this when I chased up on 29 June at which point they said they would process the refund.
On 16 July they said they weren't sure if they could give me a refund for the pants because they weren't sure if they had been dispatched yet.

They then emailed on 23 July stating they couldn't refund me as the replacement pants had already been despatched, but when I checked the tracking I can see they were only despatched on 23 July, so they intentionally neglected to refund me and waited until they could be bothered dispatching the replacement before telling me they were unable to refund me, in order to keep my custom.

Honestly, getting this issue resolved was like getting blood out of a stone and I would not recommend anyone deal with this company. The pants seem okay (haven't tried them out on my period yet) but the customer service is dire and they seem to operate in a dishonest way.

I'm really irritated that they waited a week to dispatch the replacement then used that as an excuse not to refund me.

26 de julho de 2020
Opinião espontânea
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Resposta da fluxies

Hi Rachael, we're sorry to hear about your negative experience. On 23-Jul your items were already packed and handed over with 1000s of parcels in our fulfilment centre, although the tracking won't have updated at this point, which is why we were unable to cancel it at this stage. fluxies Team x

Classificada 4 em 5 estrelas

Environmentally friendly

Faulty initial pair and initial customer service response was poor but they are clearly trying to improve and got in touch to arrange for a replacement. Replacement was sent and item seems to be of much better quality (only used twice so far).

As a product, its a fantastic idea and so much better for the environment than disposable options. If I am honest, I prefer a competitor because they dry much quicker and are equally absorbent.

16 de julho de 2020
Opinião espontânea
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 1 em 5 estrelas

Not received my refund after returning…

Not received my refund after returning products. 2 months later and After almost a dozen emails, which always results in ‘We have processed your refund and it should be with you in 2-5 days’, they are now ignoring my emails. The one product I did keep is also tearing after just a couple of uses. Won’t be buying from this company again.

12 de julho de 2020
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Resposta da fluxies

Hi Sabrina, we are really sorry to hear about your experience. Unfortunately, we are unable to locate your order and kindly ask you to reach out to hello@fluxies.co.uk so we can help resolve this. fluxies Team x

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