Garuda Indonesia Opiniões 

Currently enforcing the ‘No Jab, No Fly’ policy.

Had your last ever rupiah from me Garuda!

Never flying with you again...

HALLO Garuda wanneer reageren jullie eens een keer op mijn e-mails heb maar 1duidelijke vraag of jullie al het geld hebben terug gestort naar cheaptickets zodat ik mijn geld van cheaptickets krijg zit al bijna een jaar hier op te wachten

I have tickets booked with Garuda in November 2020.
First, they cancelled part of the itinerary and did not notify me. I called them to check something about luggage and it appeared part of the itinerary is cancelled and they are going to cancel whole flight with vouchers as a refund.
Second, they messed with the charge from my credit card and it appeared they actually charged me after the flight was cancelled.
Third , they offered vouchers instead of refund.
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To win my money back I claimed the refund via Halifax credit card.

I am very disappointed about the customer service from this airline. All the other airlines gave me the money back from the flights that I booked and that where cancelled because of COVID. But Garuda only gives me a EMD voucher that I cannot even use, because there is no Garuda ticket center next to me AND as I live in Europe I will also not use this EMD voucher anymore! I payed in money and they only give me back an EMD voucher that I cannot even use! How disappointing! I expected more from them!

Thieves. Waiting for 10’months for a refund and their customer service by phone or email’s main goal is to frustrate you so they you eventually give up . I will never fly them - People will remember which companies treated their customers right when this pandemic is over and I hope this company goes out of business.

Net als vele andere is onze vlucht geannuleerd door corona. Wij hadden via een reisagent geboekt wat een en al drama was (vliegtickets.nl). Gelukkig werden wij goed op de hoogte gehouden door Garuda Indonesia (klanten service in Amsterdam) en met elke vraag konden we bij hun terecht via de mail. Binnen 1 dag altijd reactie en zelfs werd ik een keer gebeld zonder hier om te vragen. Ook kreeg ik info over de status van mijn refund via hun, terwijl andere vluchtmaatschappijen dit weigerde te geven, omdat ik via een reisagent had geboekt.

Dus zonder echt ervaring te hebben met hun vluchten, zou ik ze alsnog aanbevelen door hun goede klantenservice!

In January 2020 I booked domestic flights with Garuda for October 2020. These were cancelled due to Covid and I was informed that Garuda will offer me some travel vouchers to be taken by 2021. I explained that this is not acceptable as I did not plan to return to Indonesia in 2021. Based on other customer reviews I did not expected a refund and intended to contact my bank to reverse the charge for a service which was never provided. I was wrong. I did receive a full refund as I should have. I hope to return to Indonesia at some point soon and would not hesitate to book Garuda again. Thank you

My husband and I booked our return flights to Bali in September 2019 for beginning of April 2020 with Garuda Indonesia. We had flown with them for our trip to Bali in 2019 and really rated them, so was a no brainer to choose them over all the budget airlines.

Obviously little did any of us know by March we would be in the middle of a pandemic and the world would be shutting down. At the time we were due to fly to Bali the borders were closed, a flight ban was imposed by the Australian government and Australia was in lockdown.

When contacting Garuda Indonesia at that time they informed us that a refund was not possible but they were willing to keep our flights on hold and we could fly up to March 2021, which was later extended to June 2021. At the time I thought it was a reasonable compromise and it didn’t seem impossible that we would be travelling internationally by the beginning of 2021.

Obviously the COVID situation has changed considerably since then. Our international borders are no where near being reopened, in WA our state borders are closed indefinitely as other states experience experience new outbreaks.

It now seems inconceivable that there will be any international travel at all during 2021. The international travel ban remains in place in Australia & Bali even have extended their ban on international tourists until the end of 2020. We’ll be lucky if we can travel interstate at this point.

Have reached out to Garuda Indonesia requesting a refund. All my communications have been ignored which is extremely disappointing and appalling customer service. There are other airlines doing the right thing and refunding their customers. People will remember which companies treated their customers right when this pandemic is over. With Qantas we have not been out of pocket with any of our flight bookings which we’ve had to cancel due to COVID. We will make a point of only making our future bookings with companies who value their customers and have treated them well during this pandemic.

My next step is to refer my compliant to the ACCC and my local Consumer Protection agency in WA. I really didn’t want to go to these lengths but really feel in have no choice.

No refund and short voucher only
Flight cancelled due to covid , even though tickets were booked full flex and terms / conditions were for full refund , totally refused and voucher only offered , there is only so much head banging you can put up with , even better when the vouchers were issued they only had 10 months til they expired- useless to us , Poor Airline behaviour , i hope they all realise Customers do have memories about how they are treated both good & bad

WE booked our airfares for travel in April 2020 direct with Garuda. Due to the 'virus', the boarders closed and flights cancelled. Contacted Garuda in March who advised they would not give a refund but will provide a voucher for future travel. This did not suit me for family health reasons. I made a claim through my insurance...they are just as bad...still waiting. I contacted Garuda again who then advised 'I am entitled to a refund less the cancellation penalty of $250! WHAT! Why should I be penalised? Not my fault the flights were cancelled. I love Bali and have flown Garuda many times... but never again. You can't complain about their service...because there isn't any! Just appalling. I will be lodging a complaint with the ACCC and ACFA.

Cancel flights and then charge $250 cancellation fee when you ask for a refund. $1000 taken for a service which they couldnt provide and still waiting for balance to be paid. Doubt I’ll get paid a cent.

Garuda Indonesia are unlawfully refusing to refund consumers. Join the Facebook group Garuda Indonesia Airline Refunds to help fight for your rights.

Really HORRIBLE SERVICE from a national carrier. Garuda Indonesia did not highlight in the bookings and/or confirmation that customers flying to Indonesia would require a medical cert to certify that the person is fit to fly. Note that this is such a SENSITIVE PERIOD due to the covid situation (background: contract is up and helper wants to go back to Indonesia to celebrate Hari Raya with her family).

Appalled that there was no mention anywhere and we had to rush for my helper to get a checkup at the very last minute right before checking in. Was very worried that she would miss her flight, again, due to the long queue at the airport's medical centre as the lines were long and many were Indonesian helpers presumably flying back to Indonesia as well. It also costs 4 times the original price of getting the medical cert at other clinics outside of the airport. We could have brought her for a checkup at a more relaxed pace if we knew earlier too.

Her original flight a day earlier at 2pm of 18 May was cancelled 5 hours before takeoff via SMS ONLY, at 9.30am. There was no email confirmation so I called in at 10.48am to confirm the change of flight to the next day. Even over the phone, the service agent DID NOT mention about the medical cert when she could have gave a friendly reminder.

So the last minute cancellation was done 5 hrs before flight and there was ZERO mention of the document (medical cert) to fly anywhere, during the booking, or confirmation. After writing in to Garuda for an explanation for their lousy and lack-of-communication, they've decided to just blame their Indonesian Government for the regulations instead of being responsible as the carrier and first point of contact and ignore my messages thereafter.

Please Garuda Indonesia, if you want to provide a service, do it well and for your country's sake, do it properly to uphold the standards befitting the national carrier. Please don't be a disgrace nor mention that you're a 5-star airline if you can't even do this right!

Really APPALLING SERVICE!!!

No customer service.

Never again. No available persons in the chat on website (always).
Customer service on the phone will let you wait for literally hours charging international call fees.
Not replying emails, only automated standard answers.

My insurance company requires to contact airlines first, but I am not able to get any written response :(

ZEER goede maatschappij. Nu 3 keer met hen gevlogen vanuit Nederland en ook in Indonesie een aantal keren. Alles heel netjes, vriendelijk en stipt. UITSTEKENDE service. Prima maaltijden. Stoelen en beenruimte in orde. Crew erg behulpzaam en vriendelijk (zouden we in Nederland nog wat van kunnen leren).
Omboeken ivm vroegtijdige terugkeer goed geregeld.
Volgende keer zeker weer Garuda Indonesia. Wat mij betreft 5 dikke sterren.

DO NOT BOOK ANY FLIGHTS WITH GARUDA.
Garda Indonesia have just rerouted my direct return flights from London Heathrow LHR to Medan KNO scheduled for February to March 2020.
The flight now goes from Amsterdam Schiphol AMS to Jakarta CGK.
There are no connecting flights added to the itinerary, they have effectively randomly assigned new flights. I subsequently found out that this re-routing from London to Amsterdam has been going on since September 2018.
They have been selling tickets under false pretences for over a year. Clearly this is a scam to sell more tickets by poaching customers from other airlines by offering cheap direct flights that they have no intention of actually running. Then you are forced into using a flight that you would otherwise not book, because their refund policy is 30-40 days. In reality people are reporting longer than 40 days.
I am now looking at a trip of over 24 hours instead of 13.

Garuda Indonesia always and always turn off their air conditioning before take off.
To make it worse, often garuda Indonesia make their passengers wait inside the plane around 30-45 minutes without air conditioning before boarding.
I think they do that, just to avoid penalty applied by regulator for delay if the passengers are waiting inside the terminal.
And regarding punctuality, their sister company Citilink and Batik air also very on time, plus they TURN ON THE AIR CONDITIONING.

Grote devaluatie nu Jakarta niet meer de mainport is voor de route Amsterdam / Jakarta. Medan is niet ingericht om passagiers op een goede wijze de overstap naar Jakarta te begeleiden en evenzo van Jakarta naar Medan. Bagage wordt niet automatisch getransporteerd naar de binnenlandse vlucht en van binnenlandse vlucht naar internationale vlucht.

I fly Amsterdam Bali 4x a year. Always was happy with Garuda.
But now they changed their stop over from Jakarta to Medan in Java.
Change from a triple 7 to an airbus with bad seats, too short and less space.
So now in airplane for 18 hours because you'r not allowed to get out in re fuel stop. (At KLM your must go out for safety reasons while plane is refueled)

Also annoying is that i get 6 changes since i booked 2 months ago with each time different times.....annoying but oke, still i can handle. But now on top of all this they change return flight to be one day earlier. That does it for me. After 20 trips to Bali last few years this is going to be my last with Garuda.

This flight is not looking a bit on the one i original booked online.
As a passenger you are nothing for them and try to get one on the phone....when you on vacation...

Thanks Garuda

Thank god more carriers go to this destination.