Garuda Indonesia Opiniões 

Couldn't be happier with my Garuda trip. Not only they were the only airline offering reasonable prices for my Xmas/end of year trip but the flight itself offered a lot of value. The flight attendants kept serving drinks the entire flight as opposed to other airlines who dehydrate their passengers to force them to buy water and food. Blankets, pillows, headphones were all neatly offered for everyone to use as they please. And the cabin crew overall was very nice. The only complain was that everything was held in plastic. Atleast they used real cuttlery and not more plastic

WORST AIRLINE EVER!

We booked flights from Amsterdam to Jakarta and Jakarta to Perth for December 2019 and back in January 2020 in the beginning of August 2019. Then, at the end of September 2019 they suddenly announce that they won't fly directly from Amsterdam to Jakarta anymore and they cancelled and rebooked our flights. As a result, we would miss our connecting flights, which we also booked with Garuda Airlines. We finally managed to rebook the flights again and will now fly from Amsterdam to Bali and Bali to Perth (with a 9-hour layover in Bali instead of 2) and as a result the trip from Amsterdam to Perth will now take 30 hours instead of 20. And we also have to spend 17 to 18 hours on the plane because of a fuel stop.

If this wasn't already bad enough, they will not give me a refund on the seat charges that I am entitled to. Instead, they keep saying that the refund has already been processed and that the payment has transferred to my bank account in the beginning of October 2019. I have sent them bank statements to prove that I have not received this, but they keep sending me the same information.

So, I will never travel with Garuda Airlines again and I am extremely disappointed in their customer service. Worst customer service and worst airline I have ever experienced.

Garuda verdient eigenlijk geen ster dat is nog teveel voor de zeer slechte service die zij leveren. daarom voor ons nooit meer Garuda.
en hoop met mij meerdere mensen.

Bij hun geboekt ivm Amsterdam-Jakarta een directe vlucht op 19 december 2019. Opeens via facebook moeten lezen dat ze per direct vanaf 1 oktober 2019 stoppen met de vluchten naar Jakarta zonder iets van hun gehoord te hebben.
Nu opeens hebben me ze omgeboekt om eerst naar Bali te laten vliegen en van daaruit naar Jakarta. Ben nu 6 uur langer onderweg.

Ze waren ook eerst slecht bereikbaar, de telefoonnummer werkte niet. Vervolgens iemand aan de lijn te krijgen die er totaal niks van weet.
Nu dus nooit meer Garuda Indonesia.

Garuda wijzigt vluchtschema zomaar. Na contact was er alleen een plek een dag eerder op de terugvlucht. Dat betekent een dag korter vakantie, maar belangrijker nog, we komen van een duiktrip en die vlucht zit te kort op onze duiken. Ik vind het zeer verontrustend dat Garuda de gezondheid van de reizigers niet serieus neemt en niets doet om te helpen. Ze zeggen nu ook dat we alleen nog kunnen wijzigen als we ervoor betalen, omdat we al omgeboekt zijn. Belachelijk. Nooit nooit nooit meer.

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Garuda changes the flight schedule for no season. After contacting them, they said there is only a spot available on a return flight one day before our original flight date. This means one day less on our holiday, but more importantly, we come from a scuba diving trip and the flight is too short after our last dive. I find it very disturbing that Garuda doesn't seem to care about the wellbeing of their travelers and does nothing to help us. They now say they can only change our flight if we pay for it, because we are already booked onto another flight. Never never never again.

Never use this airline. Flights are changed or cancelled without telling you and when you try to sort out the mess they create the staff are unhelpful and will tell you anything to get you off the phone. Will never fly with them again.

We wanted to upgrade to premium economy or business class or even extra legroom and when we got to the desk we enquired and were told the whole flight was full, we were obviously disappointed especially as the lady told us if you get there early enough they give away upgrades for FREE! so we were even more disappointed however we got onto our flight to see premium economy had 21 spare seats and business at least 5 free. Obviously after saying we would PAY £1000 each for a business upgrade and being told it was full we were furious. However we moved to the premium economy section anyway and due to the inconvenience we had experienced the cabin manager let us stay in premium which was lovely! A good experience in the flight just shocking experience from the check in crew at Heathrow.

Never ever take these guys to any of your flights, yes they are direct and slightly cheaper.

Flight from London was 3 hours delayed, on return flight was cancelled, refused to pay for accomodation next available flight was given 2 days later.
Apparently flight was cancelled due to operational changes.

As someone who is self employed this is 2 days worth of working days lost plus I have to pay for another 2 days of hotels because of their incompetence. This airline will be sued I promise

Flight itself uneventful but landed in a cargo depot. Had to stand waiting on tarmac for a bus to luggage reclaim by back door. Then waited a long time in chaotic hall with wrong carousel numbers shown. Eventually cases arrived on an extremely rough chute. They had smashed off a wheel and the lock from a brand new case😟
Very late and too tired now to find an office to report damage but showed a supervisor and then emailed the airline following day firstly on a Garuda webpage form and then on an email address which they said I had to contact.
They simply ignored the complaint and eventually sent a reply saying it had to be reported within seven days of the flight!!! It was😬