HD TV Entertainment Opiniões 

1492
•
TrustScore: 1.5 em 5

1,7

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Classificada 1 em 5 estrelas

I would give this Company No Stars and they should be SHUT DOWN. You order an item, 2 - 3 days delivery and you don't get your order, they are appalling. DO NOT USE THEM. I don't think they have... Ver mais

Classificada 1 em 5 estrelas

I paid for a product 18 days ago, was informed that the item had been dispatched and still haven’t received the product, but have been given the opportunity to give this review. It is a perfect exampl... Ver mais

Classificada 5 em 5 estrelas

Bought a couple of items from HD TV Entertainment but had a wee issue with product. After a couple of emails items were returned & because still in warranty HD sent replacements. Excellent custo... Ver mais

Classificada 2 em 5 estrelas

Extremely poor service and no response from my emails after I returned a faulty product. I've still not received a refund and can't get an answer to when I will be refunded. This case will shortly be... Ver mais

Informações sobre a empresa

  1. Loja de acessórios para telemóveis

Escrito pela empresa

Leading UK Retailer of Phone Accessories, Wireless Tech and Home Entertainment Products


Informações de contacto

1,7

Muito mau

TrustScore: 1.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
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1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,7

Todas as opiniões

(1492)

58 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Avoid this company

Avoid this company! I bought a broom but it didn't work. I was dragging it against my kitchen floor but there were still rice grains left behind. Terrible product. I want to refund and I have emailed to find out how to send the product back and if the postage was free; but my email has never been answered.

6 de julho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

I’d ordered and money taken out of my…

I’d ordered and money taken out of my bank immediately, for soft foot pads £12.99p.
No acknowledgment of order number or information about delivery.
Tried sending email, the response, every time I tried was, “ not available at minute try again later!!!” Tried at least 6 times.
Can only think I’ve been scammed.

25 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Just too difficult to deal with. Not an honest company.

I bought a set of HD buds pro last year from this shoddy outfit. The problems started then when the shipping times were not as promised. Their website stated and still states "Orders are completed and dispatched the same working day, if ordered before 12PM. Orders after 12PM are dispatched the following working day". After 3 days nothing had been shipped so I asked to cancel the order. Miraculously the order had shipped as soon as I wanted to cancel. I have the timeline of the emails i've sent and received about this and none of it adds up to what I was told. Absolute lies. You didn't want to lose a sale so you got the finger out and sent them under threat of a cancellation. Caught red handed and didn't even have the decency to apologise for the delay. This had my alarm bells ringing instantly.

More recently, I had contacted this shower to get some advice for a potential fault in the buds and make use of the 1 year warranty on their HD buds pro if the issue persisted. After a lengthy wait they responded with some patronising instructions on how to pair the buds to my phone. Id been using them 3-4 times a month successfully until they developed a fault with the right bud so this information was kind of useless. However, I followed the instruction multiple times without success, the right earbud has lost all power, emits no sound and doesn't show as charging while in the dock. I have repeatedly contacted this company about activating my warranty and I was blatantly being ignored(you couldn't have made it anymore obvious). I repeatedly sent them emails and requests through the 'contact us' form on their site. Finally, after weeks of trying, I get a response with no other details than I need to send the item back to them to be inspected at my expense for shipping.

So not only am I out of pocket for a set of buds that no longer work as a pair, I have to pay for your faulty item to be shipped, fixed and rectified. Absolutely no way i'm sending this back to you. I can't even trust you to reply to an email never mind trust you to correctly receive my buds and follow your procedure. You've already proved to me you don't do as you say.

You still have a pop up banner on your site from a promotion in MARCH. 3 months ago and you still haven't updated your site from a sale you had on then. This highlights how unorganised you are. (Edit) - Strange, they read this review, update the promotion on their site to current month and dont respond to my email or my review.(Yes I'm watching) Just shows the hard neck of them. But hey, at least I know they got my message loud and clear but choose to avoid a justifiably, unhappy customer. Also just noticed they have replied to nobody on trustpilot. Shows the poor level of customer service. If you gave me reason to trust you I wouldn't have left this review. I'd have left a very positive review if you handled the situation professionally. But, you give me zero reason.

My advice is not to use this store folks. You will be disappointed if you ever need any level of customer service.

9 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

SCAM!

I ordered a T-shirt for my nephew as a birthday present, he is 9 years old. When it arrived it was so tiny (more like a 3 year old sizing). I ordered 9-11 as my nephew is quite small for a 9 year old and thought it would be nice baggy. The company actually cut out the label so I think it was to hide the younger age group?! They are asking for lots of details now in order for me to send back which I’ve never been given. AVOID! SCAM!!

7 de junho de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Child sizes are small

Order 2 T-shirts, one for my partner (He's yet to open and try on) and one for my nephew for his birthday, he is 15 today and I did order one for ages 12-14 as he is rather small for his age, (about size of 13 year old) he tried it on today and it only just about fit him. And had hin s arms in the air as was too tight to drop them when doing his ninja disguise. I cannot fault the service or quality of the T-shirt and he did have a laugh out of it, do not all bad. However maybe putting a size guide for the kids T-shirts would help as there is only one for adults on your site.

30 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great product

Easy to order, quick delivery, good quality sound. Ordered again due to loosing previous set purchased from this company last year.

15 de março de 2023

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