Horrible experiencia. La noche anterior, a eso de las 23:30, me cambian las fechas sin consultarme y me dicen que no me pueden alojar porque tienen problemas en el apartamento. Ni reubicarme ni buscar... Ver mais
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Leia as opiniões dos outros
Siamo state contattate un anno fa dalla signora E.W. Account Manager della Europe Holiday Lettings per inserire la nostra casa sulla piattaforma sottoscrivendo un pagamento di Euro 249,00 per un anno... Ver mais
A empresa respondeu
Sally is a very welcoming host, her cottage is situated is a beautiful area of Fanad, with many nearby villages, tourist locations & beaches accessible with a short drive. Per friendly which was... Ver mais
Location mensongère, Maison sale a notre arrivée Nettoyage de la cuisine et de la vaisselle, état des lieux pas fait avant nous!! Les draps et serviettes obliges de réclamer.. Prestation... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Holidaylettings.co.uk is a TripAdvisor vacation rental company with hundreds of thousands of rentals available worldwide. We advertise cottages, villas and even lighthouses from England to Fiji and everywhere in between. Book your next holiday in a unique and personal home away from home with the security of online payment.
Informações de contacto
Reino Unido
- www.holidaylettings.co.uk
2,5
Mau
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Same bad experience from Holiday…
Same bad experience from Holiday Lettings with holiday cancelled and promise of refund which I am yet to see... How a company can operate in this way I do not know. Whilst holding onto people's funds and not honouring existing bookings, I would expect not only deposit to be returned but also interest which would have accumulated on savings and compensation for the terrible service received. I am sure if customers cancelled last minute you would keep their deposit, so why is it OK for your company to act so inappropriately, with just a sorry for the inconvenience caused... so wrong..
12 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi, thanks for leaving us a review. Unfortunately, I could not find any booking with the information you provided. I sincerely apologize if your booking was canceled due to the recent changes in our platform. I understand how disappointing this has been for you. Once your booking has been canceled we immediately release the funds. However, it can take your bank 3-5 business days to post the funds on your account. To confirm the status of your refund you can contact us and we will provide you with more details. Many thanks-Michaelle- Tripadvisor Rentals Support
Booked a property in May for trip in…
Booked a property in May for trip in November. Paid for etc booked flights. Get email today saying its cancelled and gives no reason. Says I will get full refund though it's pretty obvious they are going bust. If they are not, do not use this company. Disgraceful.
12 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Martin, thanks for leaving a review. I am sorry that your booking was canceled due to the recent changes our company is making. I understand how frustrating this is for you and your family. Though I could not find a booking with the details you shared. If your holiday was set to start after the 1st of November, 2024 you should have received an email explaining that due to changes in our vacation rentals platform, we will no longer contract directly with owners. If you do not see this email in your inbox, it could be in your spam folder. You can still log into your manage my booking page and communicate with the owner, if you and him wish to proceed with the booking outside of the platform. If you would like more information on this or need us to resend you the original email please feel free to get in touch with us. Many thanks-Michaelle- Tripadvisor Rentals Support
Unprofessional - do not use.
They just cancelled a booking we made for next May due to the changes they are making on their platform. While I can accept that companies have a right to change how they work - what is not acceptable is to give clients only two days notice of this change. I received an email on 10th September to say it was going to happen soon (no date given) - and then it cancelled today - 12th September. And before anyone at Holiday Lettings replies to this to say 'we do not take this decision lightly' - I think you took more than 2 days to decide!!! and I think your customers deserve a bit more time to find the owners details (as you do not give them!) and put everything in place ready for when you do cancel! Completely unprofessional and would never recommend this company ever.
12 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Vicki, thank you for leaving us a review and taking the time to speak to me today. Again, I apologize that your booking was canceled. I understand this is very disappointing. As mentioned in our call we canceled the bookings to allow the guest to receive the refund for the booking as soon as possible and if they decided to rebook with the owner they would have the funds available. I understand this process may have not been the most convenient for every guest. Please keep in mind that you can continue to communicate and share your details with the owner through the conversation page if you wish to continue your booking outside of the platform. Many thanks-Michaelle Tripadvisor Rentals Support
First time I used holiday lettings and…
First time I used holiday lettings and I can say I’m not best pleased at all. I had a booking for my honeymoon next year and now it’s been cancelled as a business owner myself I would have thought they would honour bookings that have been made before these chances were put in place. I find this absolutely disgraceful and it just shows a lack of care towards its customers. I’ll never book with this company again. I wouldn’t be surprised if they close down with the amount of people they’ve stabbed in the back.
10 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Matt, thank you for taking the time to leave us a review. I am sorry that your booking was canceled. I understand this is disappointing as your holiday was already planned. Though we had to cancel all the bookings after November 1st, we have unblocked access to both owners and guest to share their details through the conversation page. If you wish to continue your booking directly with the owner they have shared their phone number with you. As mentioned in our email any booking that you make directly with them will be a direct arrangement between you and the advertiser, which you make at your own risk. If you have any questions please feel free to call us back. Many thanks-Michaelle Tripadvisor Rentals Support
Never use this company
Avoid like the plague. Like many travelers have received an email to say that they have cancelled our holiday.
Website points you to FAQ with in some cases one line irrelevant answers.
A company that values its customers would change its platform for future bookings and honor bookings already made.
If they can change their platform with 2 months notice once they can do it again. Think long and hard before booking with this company.
I also wonder why when a substantial deposit is made, why isnt that paid instantly to the vendor? Why is it kept in your account for months
Update…… it would appear that the restructuring started in 2022 and money would be made available for the running of Holiday Lettings from TripAdvisor ( who funnily enough have a few similar directors) for at least 12 months. (All in the published accounts on companies house)
So the question remains why let people book holidays when the writing was on the wall?
10 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Paul, thanks for taking the time to leave us a review. I am sorry to hear you have been affected by the changes happening in our platform. I understand that this is disappointing, and we can assure you that this decision has not been taken lightly. We are aware that our decisions may seem have an impact on your holiday since you will have made travel arrangements. To address your questions about your deposit, we keep all the funds for bookings until after the day of check-in. This is so we can provide you with our Payment Protection Policy. If there was to be an issue with the owner and you could not reach him or gain access to your listing, the platform has your funds protected. If your booking has been canceled we can process an immediate refund as we have on the bookings that have been canceled due to this change. Once again, we're really sorry that we can no longer facilitate your booking, but we'd like to take this opportunity to thank you for choosing us. Many thanks-Michaelle Tripadvisor Rentals Support
Just found out today that my calendar…
Just found out today that my calendar has been changed to "unavailable" and it seems to be same for every property in portugal. No communication at all about this and im being directed to a stanard faq page with irrelevant info. Complete shock. Now waiting to see if they are still operating and whats happening etc. Not sure if i am owed money but will start investigating
10 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Mark, thanks for taking the time to leave a review. We are sorry for any inconvenience these changes to the Tripadvisor Holiday Letting platform are causing you. An email was sent out today about the changes coming to the platform. If you haven’t received our email, it possibly ended up in your spam folder. We're making changes to our vacation rentals platform. We will no longer contract directly with homeowners or enable bookings on the Tripadvisor or Holiday Lettings platform. Instead we'll lean into our existing hotels model by displaying rental properties brought to us by partners where customers can click off to complete their booking on third party sites. Unfortunately, we are canceling all bookings scheduled to stay from 1 November 2024, and a full refund will be processed back to all impacted travellers’ original form of payment. If you have upcoming bookings impacted by this, and you wish to connect with your guests you can do so via the messaging tool directly from your account. Thank you for being a valued customer and we apologize for this disruption. Many thanks – Oliver - Tripadvisor Rentals Support
Extremely disappointed
Despite booking and paying a deposit this May for a booking in June next year we have received a message today cancelling our booking and saying that our Sizeable deposit will be refunded. But WHEN?
If we were to cancel ourselves now (might save Holliday Lettings a little!) would there be a cost?)
The host was unaware of this and has suggested VRBO as the booking medium. We selected Holiday Lettings as their reviews were good. Does anyone have any experience of VRBO?
10 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Thanks for taking the time to leave a review. I am sorry to hear that your booking has been affected by the recent changes our company has made. I understand this is disappointing. Unfortunately, I could not find any details with the information you provided about your booking, therefore I could not confirm the status. However, once you have received an email confirming the cancellation we will process the refund immediately, after that, it can take your bank 3-5 business days to apply those funds to your account. Because our team has no knowledge to VRBOs terms and conditions, we recommend contacting them directly for more information. Many thanks-Michaelle Tripadvisor Rentals Support
AVOID
AVOID - this company have just cancelled all their bookings from 1st November with the excuse "we are restructuring our business model".
Now to wait for the reurn of our deposit!!
10 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Paul, thank you for taking the time to leave us a review about your experience with out platform. Unfortunately, I was not able to find a booking with your details but I apologize if you have a booking that was affected by the changes our platform is making. I understand this is disappointing but as shared in our email, if you have a booking that is scheduled to start after November 1st, 2024 any payment made will be refunded in full. Keep in mind once we release the payment it can take your bank 3-5 business days to post it on your account. If you have any questions about your booking please feel free to contact us. Many thanks for your review! Michaelle- Tripadvisor Rentals Support
I am an owner on Holiday Lettings
I am an owner on Holiday Lettings. Very rarely get any bookings but that's because most of bookings are by personal recommendation.
Today I get an email advising that any bookings after 31 October are immediately cancelled. The only way I can contact the guest is through their page (as they don't share email addresses) and I have no way of contacting Holiday Lettings to ensure this isn't spam.
I'm trying to reach out to the one guest I have who has booked through the site to reassure them. Unlike holiday lettings, I take the experience of my guests very seriously.
Absolute mess. Beyond no stars.
10 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Yasmin, thanks for your feedback about out recent announcement in the changes we will be making to our vacation rentals platform. I am sorry you have been affected by a cancellation. I understand this is disappointing. I have emailed you directly to share more information on how you can contact your guests directly. I have also provided our contact information in case you continue to face problems. Many thanks for your review! Michaelle- Tripadvisor Rentals Support
Great place for a base to explore from
Great place for a base to explore from. The accommodation suited us with 5 adults and a child. All well equipped and decorated. Quiet location but with most things in easy reach. Nice private bit of garden to get out to when the weather allows. Owners responsive swiftly and graciously to any queries. Would recommend.
1 de setembro de 2024
Opinião espontânea
Ironic Situation.
As someone else said gave 1 star as can't give none. Apartment in Edinburgh advertised as 2 bedrooms was in fact single bed in corner of what was presumably the lounge and double bed in same room as dining table with 2 chairs and TV. Wardrobe in cupboard behind other furniture. On top of that when toilet cistern would not flush we were blamed for breaking it. Ongoing dispute with TripAdvisor 'customer services' who have decided we were to blame based on us being in residence at the time and 2 photos showing inside of cistern. All logical points that we never removed cistern lid so how did we break it and why would anyone remove lid unless already broken ignored. But man spoke to in foreign call centre decided it was us by looking at the photos although he's not a plumber, and because owner said so. This is their way to settle disputes although no lawyers used either.
Ironic that I've never done a bad review before and first one I do is for company owned by TripAdvisor !
14 de agosto de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Susan and thanks for your feedback about your recent stay and damage claim raised following your stay. We're sorry to hear the property was not what you expected, and that a damage claim raised by the owner was not resolved in your favor. We understand this was a disappointing experience for you and work to address each concern so that the next experience you have with a vacation rental is a positive one. Please note that we have our Payment Protection Policy which protects our traveler's funds in case of misrepresentation of a property, we can guarantee guests a 100% refund if the property is not as advertised, and we're contacted no later than the day of arrival with the claim and evidence of the issue to validate it. If the property is found misrepresented, we have our 24-hour team to help find an alternative property in our inventory to meet your needs. We don't own, manage, or operate the ads on our website and rely on owners to make sure their ads are accurate to avoid negative experiences from guests which can impact their account with negative reviews, penalties for cancelations, and account closure which is why we have our Payment Protection Policy to protect our guests. This policy is visible when you book and anytime on our website so that guests are aware of their options in case of issues. As for damage claims, when a damage deposit claim is escalated to us, we request evidence from both parties to support their points of view before making a decision. Of course, we're not present at the property and have to make the best decision possible based on the evidence provided. If the property owner is able to provide evidence of material damage, and the cost to repair the damage or replace the item, and you are not able to provide any evidence to dispute the owner's claim for us to better support you, most often claims will be resolved in the owner's favor. We always suggest to guests when they arrive at a property to always check that everything is working and in good condition. If something isn't or appears damaged even a scratch, take pictures and videos, then report it to the owner immediately so that no claim can be made against you for the issue. Many thanks for your review! Sylvia - Tripadvisor Rentals Support
Prudence...grande prudence !
Cette Société, c'est pour ce qui me vu ni vécu !!!
venais de régler une réservation et quelques instants plus tard, je reçois un message me demandant de payer le solde rapidement car le loueur veut revenir sur le prix et je suis menacé de voir ma réservation annulée !
Effectivement j'ai reçu un autre message m'annonçant la résiliation de ma réservation.
Depuis les SMS et mails se suivent pour m'informer qu'il n'est pas trop tard pour passer une autre commande en acceptant le nouveau tarif car il n'ont pas trouvé de nouveau client.
Depuis l'information de l'annulation de ma réservation, j'ai trouvé l'équivalent à meilleur prix sur un autre site.
Voici ma dernière réponse à HOLIDAY LETTINGS :
Je ne veux plus entendr
e parler de HOLIDAY LETTINGS
Les prix affichés qui ne sont pas respectés APRES RÈGLEMENT et pour finir, de nouveaux tarifs à la hausse et un CHANTAGE à l'annulation de votre réservation si vous ne vous payez pas rapidement.
Le tout sans AUCUNE EXCUSE ni du loueur ni de HOLIDAY LETTINGS !
Je dépose maintenant un avis sur internet
18 de agosto de 2024
Opinião espontânea
Resposta da Holidaylettings
Merci pour votre avis sur les problèmes liés à votre réservation. Nous sommes désolés d'apprendre qu'après avoir confirmé votre réservation, le propriétaire a demandé de modifier les tarifs de votre réservation, sinon celle-ci devra être annulée. Nous comprenons que cela était bouleversant et notre équipe a travaillé pour aider à gérer les problèmes aussi facilement que possible. Des changements de tarifs peuvent survenir en de rares occasions si le propriétaire se rend compte qu'il n'a pas de tarifs mis à jour sur son calendrier pour la saison ou l'année. Pour protéger nos voyageurs, chaque fois qu'un propriétaire modifie une demande de réservation ou une réservation confirmée, les voyageurs seront toujours informés à l'avance et auront la possibilité d'accepter ou de refuser les changements de propriétaire. Les propriétaires sont tenus de maintenir leurs annonces à jour, y compris leurs tarifs. Ils sont pénalisés lorsque les demandes de réservation ne sont pas acceptées ou annulées par eux, ce qui affecte les performances de leur compte, notamment le placement d'annonces sur les plateformes de recherche, le fait de ne pas recevoir le certificat d'excellence Tripadvisor, les frais, la suspension de compte et les fermetures pour les encourager à maintenir leurs annonces à jour. date et évitez d’annuler les réservations. Bien que la réservation soit effectuée sur notre site Web, nous ne possédons, ne gérons ni n'exploitons les annonces sur le site, contrairement aux propriétaires des propriétés. Dans votre cas, le propriétaire s'est rendu compte qu'il avait accepté la réservation avec des tarifs incorrects et souhaitait que vous acceptiez la réservation avec les nouveaux tarifs, sinon il ne pourrait pas accepter la réservation et devrait l'annuler. Il s'agit de la décision du propriétaire de la propriété que vous avez réservée et non de Holiday Lettings Tripadvisor. Nous ne gérons pas les tarifs et n'annulons pas les réservations à moins que le propriétaire ou le client ne le demande pour les traiter en leur nom. C'est pourquoi nous avons notre politique de protection des paiements pour garantir que si le propriétaire annule une réservation, refuse l'accès ou fait une fausse déclaration sur la propriété, vous obtenez un remboursement complet. Merci encore pour votre retour ! Sylvia - Tripadvisor Locations
Location mensongère,
Location mensongère,
Maison sale a notre arrivée
Nettoyage de la cuisine et de la vaisselle, état des lieux pas fait avant nous!!
Les draps et serviettes obliges de réclamer..
Prestations pas en phase
piscine vinyle déchiré, impossible de se baigner au bout d' une journée....
Super pour les enfants....
Terrain pas entretenu complètement différent des photos ...
Lave vaisselle manque 1 roue du panier ,
Four a bois inaccessible, fermé...et j en passe....
J espère qu une remise sera faite....je ne comprends pas que hollydaysletting ne vérifie pas ces locations !!!
10 de agosto de 2024
Opinião espontânea
Resposta da Holidaylettings
Bonjour Gilda, merci d'avoir pris le temps de nous laisser un avis. Je suis désolé que vous ayez eu des problèmes pendant vos vacances. Je comprends votre déception concernant la propriété. Bien que la propriété que vous avez réservée ait été trouvée dans Holiday Lettings, veuillez garder à l'esprit que nous ne possédons ni ne gérons ces propriétés. Nous ne sommes que l'agent de paiement qui facilite le paiement au propriétaire après l'enregistrement. Bien que nous n'inspections pas les propriétés, notre équipe du service client prend très au sérieux les plaintes soulevées par les clients et contacte le propriétaire pour résoudre le problème. Je vois que notre équipe travaille avec vous pour trouver une solution avec le propriétaire et nous vous avons parlé ce matin. Notre équipe est heureuse de continuer à travailler avec vous et espère que nous pourrons parvenir à un accord mutuel pour les deux parties. Merci beaucoup ! Michaelle - Assistance Tripadvisor Rentals
Great Apartment, well kept grounds but strict Pool rules
We stayed in El Divino complex, Los Alcazares and the apartment was perfect, clean and tidy. We were contacted by the company prior to arrival about checking-in, everything was smooth and efficient. Checkin-out was just as easy too. 5 minutes walking distance to the restaurants and bars, with the sea a 10 minutes walk. The pools are very clean and tidy but beware, there are "Pool Rules" and these are strict... so if you have kids I suggest you go to the beach! 2 lifeguards monitor the pools from 10-8pm and have been told to rule with a iron fist!
7 de agosto de 2024
Opinião espontânea
Prim short stays - AVOID
Armyn house in Falmouth. (Prim short stays) This company cheat you out of the deposit - they have done this numerous times to other customers. They accused me of not leaving two keys when we did ( three witnesses)
6 de agosto de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Katie, thank you for taking the time to leave us a review about your experience. I am sorry to hear that you had issues during your holiday. I understand how frustrating it can be when additional charges are acquired. Unfortunately, we have no record in our system of a booking with the details you provided. Our team would be happy to look more into your case to better understand the issues you have raised. Please feel free to contact our customer service team at +442037015369. Many thanks! Michaelle - Tripadvisor Rentals Support
A lovely apartment
This apartment is very nicely decorated with good quality furniture and equipped with everything you could possibly need to ensure you have a great stay. The owner of the property, Paul, met us on arrival and gave us the keys and because we arrived very late, he even kindly put milk in the fridge for us. There only one thing missing from this property and that was a sea view. However, one minute from the front door, at the rear of the property was a gate which led to a grassy area leading to the west beach which is only a very short distance away. The apartment is located in a nice area and there is little noise, ideal if you are a light sleeper. We will book this apartment again.
2 de agosto de 2024
Opinião espontânea
Picturesque cottage in Fanad
Sally is a very welcoming host, her cottage is situated is a beautiful area of Fanad, with many nearby villages, tourist locations & beaches accessible with a short drive. Per friendly which was a huge bonus for us.
I would suggest adding basic amenities to the property i.e butter, milk, condiments.
We had trouble with wash basin in the bathroom being blocked and draining very slowly throughout our stay.
8 de agosto de 2024
Opinião espontânea
Une location bien décevante !
Nous sommes très déçus de la Villa Césaria à Loupian.
La location s'apparente plus à un motel (5 locations côte à côte) avec prestations à la chaîne qu'à une petite location chez l'habitant.
Nous avons trouvé un logement quasi neuf (traces de chantier récent et vaisselle non déballée ou avec les étiquettes...) mais le ménage laissait à désirer : poubelles non vidées, poussières et toiles d'araignées sous les lits et dans les angles,...
Nous avons eu à faire les lits des couchages superposés à notre arrivée car la personne qui s'occupe de ces locations est une personne âgée qui ne peut visiblement tout assumer.
La nuit ne fut pas très agréable : chaleur suffocante pour ces logements sous les toits (dommage qu'il n'y ait pas de climatisation et/ou des moustiquaires permettant de faire des courants d'air), bruit des voisins et des lits superposés qui ont grincé toute la nuit.
Pour le petit-déjeuner, la cafetière était manquante, contrairement à ce que nous avait dit le propriétaire. Cette brave dame, qui s'occupe de la logistique, nous l'a amenée au moment où nous partions. Dommage.
L'annonce paraissait bien plus prometteuse qu'à l'arrivée. Heureusement que nous ne devions y passer qu'une seule nuit !
A éviter si vous cherchez un minimum de confort, de calme et de sérénité...
27 de julho de 2024
Opinião espontânea
Resposta da Holidaylettings
Bonjour Agnès, merci d'avoir pris le temps de nous laisser un avis. Nous sommes désolés d'apprendre votre expérience. Nous comprenons que votre réservation concernait un séjour d'une seule nuit, mais cela ne devrait faire aucune différence. Nous tenons à vous rappeler que lorsque vous réservez une location de vacances sur Holiday Lettings, votre réservation est couverte par notre Protection des paiements. Notre Protection des paiements est en place pour protéger les voyageurs en cas de fausse déclaration concernant la propriété ou de refus d'accès à la propriété. Nous considérons qu'une propriété est mal représentée s'il y a des différences ou des défauts matériels par rapport à ce qui a été annoncé. Malheureusement, la Protection des paiements ne s'applique pas si vous faites une réclamation basée sur des problèmes de maintenance des équipements ou des services. Pour être couvert par notre Protection des paiements, le voyageur doit nous appeler à la date d'arrivée prévue. Merci beaucoup ! Oliver - Assistance Tripadvisor Rentals
If anyone gives an option should or…
If anyone gives an option should or should have visited before giving as to were I stayed yesterday everything was in walking distance if you are able to walk long distance and not disabled I would recommend updating the bedding brighting up the lighting cleaning the fans blades putting a mesh on the bedroom window so it can be opened without any issue a mesh on bathroom vent for same reason general clean of the furniture and covering we did enjoy ourselves but couldn't recommend sorry they's are recommendations.
2 de agosto de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Nshan, thank you for taking the time to leave a review about your stay. If you’d like to share your comments with other travellers, so that they can read about your experience on the actual listing in question that they are viewing to possibly book, we welcome you to do so. It’s a simple process. Simply log in to your booking portal, and please click on the “Write A Review” link from the listing you originally booked. You’ll then be directed to the Tripadvisor site where you will be able to write a full review of the property and submit it for publication. After you submit your review, you will see the title on the Reviews page of your profile, and it will be marked as pending. When your review is published, we'll send you an email to let you know. Many thanks! Oliver- Tripadvisor Rentals Support
Don't ignore these chancers many bad…
Don't ignore these chancers many bad reviews. They advertise properties without owners consent then blame the owners when double booked. They are also making it very difficult go get any kind of refund. And the property in question is STILL on there site!
5 de agosto de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Dave, thanks for taking the time to leave us a review. We are sorry about your experience with this booking. We just replied to your email as well. Please note that any owner choosing to advertise their vacation rentals on Holiday Lettings, or on any other Tripadvisor Rental websites accepts our Terms of Use. As you have been informed before, it was the owner that sent you a quote. Holiday Lettings does not advertise properties without the owner's consent, because the booking contract is between the owners and the travellers. We wouldn't know what to price the listing for, we wouldn't know its availability, etc. We have informed you of whom the responsibility relies on when a booking is not honoured by the owner, as it had been confirmed. We are not trying to pass the responsibility to the owner when a booking is not honored. It's their responsibility from the very moment their quote is accepted, or they accept a booking request. As for the property, our records show we deactivated the property on August 9th. It can take up to 48 hours for all of the websites in the Tripadvisor network to update fully. Many thanks! Oliver - Tripadvisor Rentals Support
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