Iberostar Hotels & Resorts Opiniões 356

Iberostar the club, una estafa! Cuando fui a hacer una reserva con mis supuestos "beneficios", resulta que habia un error en mi membresia y el titular estaba mal. Me pidieron que no reserve hasta que ellos solucionen el error en su sistema, y cuando lo solucionan, el precio subio abismalmente! Y nadie se hace cargo. No pude reservar por error de ellos, y ahora me sale mucho mas caro. Estafadores es poco.

On 15/10/24 I made a reservation with Iberostar Selection Eolia Djerba. Having stayed at the hotel the previous August I wanted my wife to enjoy her 60th birthday at this resort. 5 days before departure, 05/05/25, I was informed the hotel was not available and that we were being moved to the Royal Garden Hotel. This hotel turned out to be well below the standard of the Eolia and ruined this special occasion. During this stay we discovered that the Eolia hotel was under refurbishment and construction and had been closed since late 2024. Despite this we were given 5 days’ notice of the cancellation, which is quite unacceptable.
I opened a complaint with IHG on 15/06/25 which has not been acknowledged or replied to, despite sending a further request to Iberostar Contact Centre to remind them of the non reply.
To add insult to injury the hotel group did not add club points to my IHG membership.

I stayed at iberostar hotel in Palma. Great experience. Good customer service

EL MEJOR HOTEL DE SOUSSE TÚNEZ. THE BEST HOTEL IN SOUSSE, TUNISIA
Opinión sobre Iberostar Selection Diar El Andalous
Opinión escrita hace una semana
mediante dispositivo móvil
Hotel en Túnez.
En la costa de Sousa.
Maravilloso y lujoso hotel de 5 estrellas.

Muy buena ubicación para visitar lugares.

El hotel lo tiene todo: dos piscinas, Spa, la hermosa playa de agua azul turquesa.
Vayamos por partes:
El personal del hotel es muy amable, atento por parte de la dirección. El gerente se preocupa por cualquier problema que tengas, una excelente persona y muy cercana a los huéspedes.

Lo mismo que el señor Hassine asistente del Director General del hotel , habla español si tienes algún problema, siempre te ayuda y te lo soluciona de inmediato.
Trabajadores de recepción amables, atentos, siempre con una sonrisa, agradables, etc. etc.

Puedes cambiar moneda y el cambio te sale muy bien.

Camareros de bar y terraza de recepción de diez, trato también excelente, te hacen sentir de lujo y que no te falte de nada.
Muy muy lindas albercas, cómodas hamacas.
Durante el día tienes actividades con los animadores tienes actividades de todo tipo.

Los socorristas están muy atentos para que no os pase nada. Toda la zona muy controlada. Los socorristas recorren las piscinas, te sientes seguro.
La playa también tiene sus socorristas, su bar para tomar tus copas en la hermosa playa.

La Zona Prestige (yo tenía prestigio) está muy bien, tienes tu zona aparte para tomar el sol con su barra. El camarero Kamel es muy profesional, siempre atento para que no te pierdas nada.
La zona con dos jacuzzis, perfecta.

El SPA del hotel: las masajistas son muy profesionales porque no me dejo tocar por cualquiera y se nota que saben hacer muy bien su trabajo.
Tiene piscina cubierta, gimnasio con buenas máquinas, sauna, etc. El personal también es de diez.

Restaurantes: que buena la comida!!!!
Comida muy variada en el buffet del gran chef.
Diez restaurantes de temática tunecina o italiana. Que sabores, que presentación con los platos, todo excelente.

Hermosas habitaciones reformadas Si quieres tranquilidad, es mejor elegir una zona ajardinada.
Las chicas de limpieza son muy atentas y amables cada día, dejando tu habitación muy limpia y perfecta.

Por las noches tienes espectáculos muy variados y divertidos en la terraza del hotel o abajo en una sala.
También tienes tiendas de souvenirs, peluquerías, precios que están súper bien.
Gerentes de tienda amables, compré todo allí.

Zonas comunes: todos los días limpian las piscinas, las hamacas, los pisos de las terrazas, arreglan las palmeras, jardines….dejan todo impecable.
Seguridad del hotel muy profesional. En Túnez hay mucha seguridad, no he tenido miedo, al contrario súper seguro.
Podría decir muchas más cosas.
Es un gran hotel.
Con un personal maravilloso, Iberostar puede estar contento con el personal que tiene en Sousa.
Tengo muchas ganas de volver y repetir la experiencia.
¡¡¡Lo recomiendo 100X100!!!
Quiero nombrar a todos los trabajadores
Que siempre me hacen la estancia lo mejor de lo mejor posible.

GERENTE HOTEL
SALAH FENNICHE
ASISTENTES DEL DIRECTOR GENERAL
HASSINE SBIHA
MOHAMED EL GAYED

DIRECTORES RECEPCION
Marwen Jeghame
Guest service manager
IMED

RECEPCIÓN
MOHAMED HABLA ESPAÑOL
MARWEN
MUJER SALOUA SIMPÁTICA
SEÑOR HEDI
NABIL

BARMAN RECEPCIÓN MAÑANAS
SALEM
BARMAN RECEPCIÓN MAÑANAS
SAMIA
BARMAN PRESTIGE
KAMEL
SEGUNDO BARMAN PRESTIGE
RAOUF

MANAGER BAR RECEPCIÓN TARDES
LASSAD

RELACIONES PÚBLICAS
ABDEL AZIZ

PRIMER CHEF
LOTFI
SEGUNDO CHEF
MEHDI BEN SALAH
Dsillba
AYUDANTE CHEF DESAYUNADOS
SEIYD PDJ
CHEF RESTAURANTE ITALIANO Y TÚNEZINA
MOHAMED ISSAOUI
DIRECTOR RESTAURANTE
SEÑOR SAMEH BEN SAID

YOUR MANAJER RECEPCIÓN SPA
FATHIA
MASAJISTAS
ZAKIA
HOUDA

MUJER DE LIMPIEZA DE MI HABITACIÓN 333 TOTALMENTE REFORMA
SAIDA
Chahida
ENCARGADA DE LIMPIEZA HABITACIONES
BAKHTA

TRABAJADOR DE MANTENIMIENTO DEL CUIDADO DE JARDINES …..
MOHAMED
Y TODO EL EQUIPO.

CAMARERO RESTAURANTE ITALIANO
SAFOUAN
CAMARERO RESTAURANTE ITALIANO
HAMZA
CAMARERA RESTAURANTE ITALIANO
DHEKRA
ENCARGADO RESTÁURANTE NOCHE
BUFFET
SALIMA

Socorrista. Piscinas exteriores
KIM
AMIN
MOHAMED
HAMMOUDA

MANAGER BAR RECEPCIÓN TARDES
LASSAD

SERVICION HABITACIÓN COMIDA
FADHEL
ZIDANE

CAMAREROS DESAYUNO BOUFEET
AMEUR
MOHAMED ALI
MOATAZ
TAREK
CAMAREROS BARRA CERCA RECEPCION Y TERRAZA
CAMAREROS DE MAÑANA
GHAZI
SONIA
RAOUF
YASSINE
SAID
BILEL
SWAYAH
CAMAREROS CERCA RECEPCION Y TERRAZA TARDES
MED ALI
FATHI
CAMARERO Y BARMAN
HABLA ESPAÑOL
SEIF
JALEL

ANIMACIÓN
ZOUBA Y TODO EL EQUIPO

FOTÓGRAFO HOTEL
SAMIR

RECOGE EQUIPAJES PARA HABITACIONES
RACHED
ANÍS
NAOIFEL

MANTENIMIENTO JARDINES
HAMED
Y RESTO DE TRABAJADORES.

Y TODOS LOS TRABAJADORES DE TIENDAS HOTEL SOUVENIRS,JOYERÍA ETC ETC.

We stayed at Hercig Novi for a few days , this was the first time with Iberostar, the resort is in a stunning location in Montenegro. The resort was clean and well staffed. Room air con was good , lifts worked etc .. The drinks were good , there was only one restaurant option for meals but the food was good quality and the buffet had many options . There is one pool and one beach but no issues with space. The sea is stunning , if you have beach shoes bring them as it’s stones. Entertainment was good and also avoidable if it’s not your thing, definitely try the roof top bar in the evening . The hotel is in a bay surrounded by mountains and it’s on several levels with lots of steps!

We visited this hotel in June 2025 as a family group of five, including a baby, and we were shocked by the gap between what was advertised and the disturbing reality. This was supposed to be a relaxing family holiday at a five-star resort — instead, it was one of the most stressful experiences we’ve ever had.

Here are just some of the many serious issues we faced:

🔴 No baby or family facilities:
There were no baby changing rooms anywhere on the property — not even in the lobby or restaurants. We had to use a sofa in reception to change nappies. There were only four high chairs in the buffet, which serves a massive resort. We often had to hold the baby during meals or put them on a sofa.

🍽 Poor food quality and unhygienic conditions:
Only one restaurant was open for dinner. The food was stale, repetitive, and offered very limited vegetarian options. There were flies everywhere, no air conditioning in the dining area, and food often looked and tasted old (brown fruit, crusted-over sauces).

🛏 Room chaos and poor maintenance:
Despite booking two villas near each other, we were split across the resort and given rooms in an inaccessible building with long walks and stairs — we had a pram. When we finally got the villas we paid for, they had no towels, no working fridge, no shower gel, and no toothbrushes. It took over 24 hours to get basic toiletries.

🪳 Serious hygiene issues:
We found multiple cockroaches in our villa. When we reported it, no one came, and we had to try and sleep with them trapped under cups. The pool was slimy with green algae, and the beach was full of camel droppings that were never cleaned. It was genuinely unsafe and unsanitary.

👎 Staff behaviour and service:
We were routinely ignored when asking for help. In the buffet, when we asked for a napkin or glass, staff either walked away, ignored us, or said “okay” and never returned. When we raised serious issues, the receptionist said, “I don’t care, I’m busy.”
There was no staff support around the pool — we had to drag sunbeds ourselves under umbrellas.

🚫 Distressing checkout:
On the final day, they blocked our transfer from leaving the property and tried to take our luggage until we paid a “tax.” We were in tears, begging to leave so we wouldn’t miss our flight. The coach was delayed nearly 40 minutes because of this, and we were forced to run through the airport with a baby.

This hotel is not affiliated with Iberostar despite appearing as such when we booked. It was a chaotic, unsafe, and miserable experience — nothing like what was promised.

Avoid this hotel at all costs, especially if travelling with children.

Tromperie inacceptable – Iberostar Selection Mirage

J’ai réservé il y a plusieurs mois un séjour au Iberostar Selection Mirage. L’hôtel était présenté comme appartenant à la chaîne Iberostar, avec tout ce que cela implique : qualité, standards élevés, rénovation, service fiable. Aujourd’hui, à une semaine du départ, j’apprends par pur hasard que cet hôtel n’est plus un Iberostar, mais simplement le vieux Mirage Resort, sans rénovation, sans aucun des services attendus.

Et bien sûr, aucune information, aucun message, aucun avertissement de la part d’Iberostar. J’ai découvert la supercherie en appelant moi-même leur service client. Et là, la cerise sur le gâteau : on me parle avec un ton sec et désagréable, pour me dire qu’il n’y a « pas de solution », que je dois accepter ce Mirage Resort comme si de rien n’était.

C’est une arnaque pure et simple.
On m’a vendu un séjour dans un Iberostar Selection, et on m’impose un hôtel complètement différent, sans m’en informer, sans m’offrir d’alternative, sans aucun geste commercial. Mon séjour est déjà gâché avant même d’avoir commencé.

Ce genre de pratique est honteux, malhonnête, et totalement indigne d’une marque comme Iberostar. Si vous tenez à vos vacances, fuyez cette chaîne. Plus jamais Iberostar pour moi.

Iberostar Panoromo Crete is an impressive well-run hotel offering a good all-inclusive service to customers. But there are things I believe visitors should know.
It's location "on the sea" is accurate, but this is not a beach hotel. There are a number of rocky coves accessible from the hotel, which have been made usable by many hundreds of tons of concrete, which, though they have provided flat surfaces for sunbeds, have possibly spoilt their natural charm.
My great pastime on a holiday (apart from reading) is walking the locality. Unfortunately both were compromised: a busy road, including a flyover, hem the hotel in providing a difficult and noisy barrier to anyone with wanderlust extending beyond the hotel perimeter.
Speaking of noise, reading anywhere near the main pool and restaurant was difficult because of a constant stream of loud music, much of which could only be described as unlistenable. Why, at 11.00 am or 3.00 in the afternoon, when people may want to read, talk or, God forbid, just think, should there be a constant barrage of noise!

So, for me, and those like me who love peace and nature, I would say no to this Iberostar.

NO COMPREN MEMBRESÍA EN IBEROSTAR, NO CUMPLEN LO PACTADO!!!!
Yo compré membresía en julio 2023 , en el 2025 la usé por primera vez buscando el mejor precio como ellos dicen del 25% sobre el mejor precio que les muestres,lo cual no es así ya que yo reservé una habitación que quedaba guardada por 47 hs, y a las 24 horas llamé y ya las habían vendido, por lo que tuve que pagar mucho más ya que era la última que les quedaba encima , no tenía otra opción.
Les estoy reclamando hace tiempo este tema y se pasan la pelota uno a otro hechandome la culpa a mí, cuando el error fue de ellos que la vendieron antes del horario establecido.
Así que no compren membresía por qué no cumplen con lo que dicen, a la hora de utilizarla no tiene las habitaciones económicas disponibles , te hacen acceder a una más cara. Compren en riu, no en Iberostar.

Yet another great stay at this amazing hotel. Great staff, location, swimming pool and food. Very clean through out.

Very good hotel, thank you Fadoua (one of the managers) for the service this week for the vacation! I Will come back in the future!

Just returned from a week at the Iberostar jardin del sol in Majorca and we have to say what makes this hotel is the STAFF. They are all so friendly, helpful and nothing is too much trouble. Special mention to the Girls on Reception especially the new girl whose name I didn’t take. Also Ivan, Giuseppe and Diego. Well done all you are true Ambassadors for Iberostar 👍

Just return from the Sabila hotel in Tenerife. Adults only hotel. Such amazing staff and hotel. Everything was perfect. The staff, the food, the room, cleanliness, service, facilities including the gym and pool areas. Would 100% recommend this hotel.

I’m incredibly disappointed to be writing this review, especially given the reputation Iberostar has — a brand my family has trusted, with my brother having stayed at four Iberostar properties and consistently praising the quality. Unfortunately, my experience at Iberostar Selection Sábila on our final night was not only poor, but unnecessarily stressful and mishandled in a way that reflects serious issues in staff training and guest care.

At around 18:00, I reported a leaking toilet and foul smell in our room. I was told maintenance would arrive within 20 minutes — but over an hour passed with no sign of help. I called again and was met with dismissiveness, as though my concern was a nuisance. I went out to dinner expecting the issue would be handled in our absence, but when we returned, nothing had been done. The room remained unclean, the smell worse, and the toilet still leaking.

I returned to reception, and rather than fixing the room or offering a comparable alternative, we were moved into an accessible room — a clear downgrade from the double room we had paid for. We accepted it out of exhaustion and the lack of options being offered.

Later that night, at around 12:00am, I tried again to resolve the situation — and that’s when things escalated unacceptably. I spoke to the only staff member on duty, who identified himself as the only person managing the entire hotel at the time. He quickly became aggressive, dismissive, and hostile. He told me I was “stressing him out” because he had other things to deal with, and even went so far as to say that cockroaches were normal in Tenerife and that I should just accept it. This is not an acceptable response in any standard of hospitality, let alone a 4-star hotel.

He then attempted to move us to another accessible room, stating that this was the only category available to us — again, not what we had paid for. His tone became increasingly confrontational, at one point screaming at me and exhibiting aggressive behavior that left me shocked and deeply uncomfortable. After over an hour of trying to find a solution, we gave up and remained in the original accessible room.

In the morning, I asked to speak to the manager. Her response was more composed, and she offered to move us to a new room. But by that point, our flight was only a few hours away, and we had spent the night sleepless, distressed, and deeply unsatisfied. The gesture, while appreciated, came too late to rectify the situation or undo the exhaustion and emotional strain caused by the previous night’s events.

I genuinely expected more from Iberostar — and had chosen this hotel in part because of strong recommendations from my brother, who has had great experiences with the brand. But this experience was anything but “premium.” Between the unresolved maintenance, the downgraded room, the cockroach, and the hostile treatment from staff, our last night was ruined.

I sincerely hope Iberostar addresses these issues — particularly the urgent need for training in respectful, solution-focused customer service, and the importance of delivering on the quality promised. No guest should be treated the way we were, especially not in a hotel of this caliber.

Im November 2024 haben wir bei Iberostar für Oktober 2025 einen Aufenthalt im Iberostar Waves Pinos Park auf Mallorce gebucht. In der Zwischenzeit haben wir erfahren, dass das Hotel offenbar für Renovierungsarbeiten geschlossen wird. Seit über einem halben Jahr vertröstet man uns im Hinblick auf eine Umbuchung. Jedes Mal heißt es, man habe noch keine weiteren Informationen. Ich finde das Vorgehen absolut unverschämt. Es ist mittlerweile Mai 2025 und angeblich wissen sie noch nicht, ob im Oktober 2025 das Hotel geöffnet hat? Das ist für eine Gruppe in dieser Größe wirklich erbärmlich. Wir werden in Zukunft sicherlich kein Hotel von Iberostar mehr buchen. Derzeit hängen wir komplett in der Luft. Die Antwortzeiten sind zwar kurz, aber inhaltlich helfen uns die Rückmeldungen kein bisschen weiter. Ich bin sehr enttäuscht!

Stayed at the iberostar waves Las dallas. Chucks of wood out of cupboards . Rotten wood pealing of bathroom door all on the floor . Hairdryer blew up in someone's hand . Door entry did not work couldn't get in room . Had enough after long day out. Had to pay for upgrade. Wen I said I wasn't happy they agreed to give me back my 60 euros upgrade fee ... if I signed a compensation form to be quiet and not publicly annnounce the problems at this hotel. I read this in descrace and said no way . It should of said refund . I did not sign this and they gave me my refund. With a receipt. I am taking this further ... most of the staff were amazing .. I said hello to everyone everyday adding to my review . There was constant cannabis vaping around the pools and children's pool . Vaping was aloud everywhere.

We have just returned from a 7 day holiday in Tunisia. The hotel was beautiful, our room and view overlooking the sea were incredible and we felt truly grateful for it. The hotel was incredibly clean and the staff were absolutely lovely.
We were able to book a day out at reception and had our own driver for the day. The beach at the hotel had a bar, a snack bar and an area offering water sports. The hotel also had a gift shop which was very reasonably priced.
There is a gym there that opens at 7am, I used it once but with no air con or water at the gym, it was uncomfortable to use and the weights are very limited and didn’t allow us to change them in order to be able to use them (too heavy for me).
There is a lovely indoor pool area that we used a few times with water of 30° - just wonderful. It was never really busy and felt very relaxing.
There’s a spa offering massages which we used. Their hard massage is nothing like a hard one in the UK, but it was still lovely, just not what I was expecting. But different is ok.
If you eat everything or are even pescatarian or vegetarian you would live very well, the food offerings for the majority is like that of royalty and very impressive. But if you are vegan like me, the food offered feels like an after thought and they clearly don’t seem to know what wonderful food can be made and this, they should definitely improve. I lived on salad and chips or salad and potatoes because boiled cauliflower, sprouts and carrots just don’t do it for me. We cook incredible food at home and was hoping that a 5 star hotel would be able to offer something better than they did.
We did raise it, the staff said they’d make me my own menu (I felt a little awkward with this but thought we’d see what they offer). The following night I approached one of the staff we’d spoken to who spoke with a chef, who pointed us back to the same vegan section. Raising it once was enough and it’s embarrassing to have to do it every night. I just want there to be better options and more of them so I’m not eating the same thing every day, which is what happened.
I ate the same thing for lunch and dinner, dessert was fruit because they clearly haven’t researched the amazing desserts you can make. It seems to me they have most of the ingredients there for other dishes, so could easily offer more.
Unfortunately, and no disrespect meant, I think they may need some more education on what veganism is because they labelled honey as vegan and an egg omelette as vegan, so you also have to be careful what you eat, hence why I stuck to salad and chips/ potato, unfortunately I was often hungry and the snack bars didn’t offer anything suitable, so I was in the little shop buying peanuts and crisps.
I don’t drink alcohol but they offered some lovely mocktails and the usual soft drinks; the staff come to you around the outdoor pool and beach areas to bring you drinks. They are such lovely people; the service was generally wonderful, and the majority of the experience was fantastic.
We chose to parasail from the water sports area and it was incredible. Neither of us like heights and the anticipation was nerve racking, but in a blink of an eye you’re being whisked up into the air and it feels so safe, calm and peaceful. The chaps harnessing us up and bringing you down back onto the beach do it so well and with such precision. Even if you are scared of heights I’d recommend the experience. We both loved it and would do it again.
I would genuinely love to give more stars but food is such a big part of the holiday when you’re all inclusive. If you are vegan and do visit this hotel definitely go all inclusive though as the surrounding area is very meaty and we ended up just having a coke in a cafe because there wasn’t anything without meat or cooked separately from meat.
Veganism is on the rise globally and it would be lovely to think that others would have a better experience than we did. So I hope the kitchen team are able to review their options and offer more tasty vegan friendly food.

Thank you Leila the cleaning staff. Really polite and did an amazing job at looking after us.

Die Hotelreservierung für den Sommer muss aufgrund von verzögerten Renovierungsarbeiten storniert werden. IBEROSTAR hat sich geweigert, die daraus resultierenden Stornierungs- und Umbuchungskosten zu übernehmen. Somit bleiben wir unverschuldet auf 500 - 820 € sitzen.
Kundenfreundlichkeit definieren wir anders!

Ik probeer al een tijdje contact te leggen met founty beach resort in Agadir via de mail maar ook via contact formulier maar te vergeefs, heb zelfs geprobeerd om bel me terug actie helaas niets werkt!