Iberostar Hotels & Resorts Opiniões 356

I went to this hotel in agadir Morocco, I had the best time the members of staff were so friendly and welcoming. Khalifa and fawzi were especially welcoming and happy to help with all our needs. Couldn’t recommend this hotel enough
Had a great experience!
Luis

From the minute we arrived thru’ till departure the hotel staff simply couldn’t do enough to ensure our comfort. The rooms and communal area were all spotlessly clean and well presented. The view out of the reception and lounge bar area was stunning and this followed through to the sea-view room we’d booked.
I’d recommend all-inclusive at this hotel, as the food was very good and wines etc all freely available and of good quality. An aperitif was always offered and again this simply added to the quality and professional approach that this hotel stands on. All staff members were always smartly dressed and did themselves very proudly with the smiling and confident delivery of their service.
Without any prompting or notification they presented me with a beautifully decorated birthday cake on the ‘big’ day and sparkling Rose for us to enjoy … a lovely and humbling gesture.
The beach board-walk down into Lagos is a leisurely 1/2 hour stroll and the local No2 bus back was a mere 1.4 €. Towel service from the hotel (again, free) was great for use at the pools and also the sea; which was only a 5 minute walk away.
I always feel a measure of quality in a hotel is would I return? The answer here is a resounding yes, without hesitation. A wonderful, relaxing and enjoyable stay heightened by good food and a friendly, professional atmosphere. A big thank you and well done to the Iberostar Lagos for delivering what you offered.

I was staying at Iberostar ciudad balanca, during a storm the roof leaked over the buffet food and the hotel didn’t dump the contaminated food instead they move it to another part of the buffet and I ended up getting sick

Stayed at Lanzarote Park. Lovely staff, hotel well appointed, prestige is marvellous.

However terrible ‘entertainment’, tone deaf caterwauling every night. Please stop! Ruins our holiday, we come to relax not listen to this racket. Your not a down market holiday camp.

Recently returned from all inclusive trip to Iberostar Waves Calla Millor, arrived on early flight and disappointed that our room was not ready until 3:00pm so waste of the first day. Had we been advised of the late check in we would have had a change of clothing ready. Food and service were very good despite a lack of good quality sausages for breakfast. Annoyed at petty charges and lack of hot drink facilities in the room and not stocking the mini bar unless you elect for cleaning every other day. Lots of smoking around the pool which was ignored. Nothing like our stay at the Iberostar Lanzarote earlier in the year which was excellent all round.

I was stalked and harassed to go attend a presentation to join a sort of travel package for the other properties owned by Iberostar. The person that took us on the tour of the facility and explained the different packages ($29,000-$129,000) was polite and professional. Then a smiling upbeat women appeared to give us a better deal than advertised but we explained the type of client they need is younger than my wife and myself because some of the plans were for 30 yrs and I would be in my 90s. As soon as it was clear we weren't interested like a switch was flicked, the smile and perkiness was gone and she just walked away. Then a man appeared, this was the closer and he was all smiles and he said he could give us the best deal which would have cost be several thousand dollars for 1 trip to only the less popular destinations in the chain. When we explained we were not interested again like a switch flipped, and smiles stopped and the closer walked away. We were at JOIA Jamaica resort, the people, the resort and food were great but DONT GO ON THE VACATION PACKAGE PRESENTATION, It will be a huge waist of time.

Das Personal ist sehr freundlich und die Hotellage wirklich sehr gut. Leider ist das Essen nur hin und wieder auf 4-Sterne-Niveau, oft jedoch eher enttäuschend. Der Service im Hotel ist mangelhaft und lässt viele Wünsche offen. Besonders schlimm ist die Hygiene: Die Tische auf der Restaurantterrasse kleben, in den Pooltoiletten steht die Flüssigkeit mehrere Zentimeter hoch und tagsüber wird dort anscheinend gar nicht geputzt. Sehr unangenehm! Das Hotel ist generell sehr laut, es gibt kaum Möglichkeiten, mit der Familie eine ruhige Ecke zu finden. Das Verhältnis von Preis zu Leistung ist total überteuert; wir haben vier Sterne erwartet, jedoch maximal drei bekommen. Für mich steht fest: Ich kann Iberostar in keiner Weise weiterempfehlen und werde dieses Hotel künftig meiden

Will not use this company again, they offer deals online, when you actually look to book a stay the price is no different, emailed to her some sense, ended up with an agent trying to sell me a 9 night stay for nearly €14000, used to be good ,now just unhelpful and over priced

This company is a fake. They posted price that are not valid. On their sight the posted price was not available. When I called the company, they told me it was an invalid price, and they would not accommodate what was posted. Very frustrating.

J’ai séjourné à l’Iberostar Selection Kuriat Palace du 20 au 28 août 2025 avec ma famille (7 personnes, 2 chambres réservées). Après 12 heures de route depuis Sétif, nous sommes arrivés à 8h du matin et avons dû patienter plus de 7 heures dans le hall avant qu’une chambre nous soit attribuée, alors que d’autres clients arrivés après nous recevaient immédiatement leurs chambres.
La réservation mentionnait deux chambres côte à côte, mais nous avons finalement obtenu deux chambres éloignées (343 et 347). J’ai également assisté à une scène peu professionnelle où une secrétaire chuchotait à l’oreille du réceptionniste pour modifier l’attribution des chambres, ce qui a renforcé le sentiment d’un traitement injuste.
Au départ, j’ai dû insister pour qu’on m’aide avec les bagages, et malgré mes demandes, personne n’est monté. J’ai finalement dû demander à un agent sur place. Le tout sans aucun sourire, ni au revoir, ni la moindre marque d’attention, ce qui est inacceptable pour un hôtel 5 étoiles.
Je précise que je suis propriétaire d’un hôtel en Algérie et donc professionnel de l’hôtellerie : je connais les standards de ce secteur, et ce que j’ai constaté ici est très loin de ce qu’un établissement de ce standing doit offrir.
Je tiens à noter que les autres services (restauration, propreté, animation) étaient satisfaisants. Mais l’accueil, qui devrait être la vitrine d’un palace, mérite un 0/10. Client fidèle depuis trois ans, je pense malheureusement que ce sera ma dernière expérience dans cet établissement.

Abbiamo prenotato tramite un agenzia presso iberostar Cristina mallorca , al nostro arrivo domenica 30 ci viene comunicato che la camera non era matrimoniale e che con una differenza di 60 euro potevano spostarci al 5 piano in una stanza matrimoniale.
Peccato però che l’operatore (che parlava benissimo in italiano )non abbia specificato che 60 euro erano per notte , cosa che abbiamo scoperto alla nostra partenza al pagamento del saldo di circa 500 euro in più.
Una truffa.
Vergognosi.

Nie wieder – eine einzige Katastrophe!

Schon die Anreise war ein Desaster: Wir mussten 2,5 Stunden auf den Transferbus warten. Dadurch verpassten wir das Abendessen, das wir bezahlt hatten. An der Rezeption hieß es einfach nur: „Essen ist vorbei, gibt nichts mehr.“ Keine Lösung, kein Entgegenkommen.

Im Zimmer ging es weiter: Kein Wasser, der Wasserkocher verrostet, das Zimmer dreckig. Nach 10 Minuten waren unsere schwarzen Socken weiß vom Schmutz am Boden. Als „Familienzimmer“ verkauft – in Wahrheit ein winziges Doppelzimmer: Ein Doppelbett, ein Sofa, aber kein Bett für unser zweites Kind. Nach Reklamation stellte man uns ein rostiges Klappgestell mit Matratze hin, viel zu klein für ein Kind. Eine absolute Frechheit!

Versteckte Kosten überall! Für Wasser musste man zahlen, obwohl wir „All Inclusive“ gebucht hatten. Selbst Eis kostet extra! Abends wird der Wasserautomat abgestellt – und dann soll man dafür zahlen.

Am Pool lagen den ganzen Tag Essensreste und Müll herum, es wurde einfach nicht gereinigt. Hygienisch eine Katastrophe. Die Anlage wirkt zwar von außen schön, ist aber völlig sanierungsbedürftig.

Am Strand gibt es eine offene Tür, durch die fremde Leute einfach ins Hotel und den Pool kamen. Wir haben mehrfach reklamiert, aber nichts passierte.

Die Krönung: Kakerlaken im Erdgeschoss! Wir mussten das Zimmer wechseln und sollten dafür 100 EUR pro Nacht Aufpreis zahlen – obwohl es dasselbe Zimmer war, nur im 3. Stock.

Die Managerin ist jung, völlig unerfahren und überhaupt nicht an den Gästen interessiert. Viele andere Gäste haben sich ebenfalls beschwert – passiert ist nichts.

Fazit: Dieses Hotel ist eine Zumutung. Dreckig, unprofessionell, teuer und voller Mängel. Nie wieder Iberostar Playa del Muro!

We had a very disappointing experience with Iberostar Waves Paraíso Beach. For our trip from August 17 to 28, we received a clear quote and completed the payment through the “Complete your booking” process. To our surprise, the final booking ended up being August 19 to 29.

We only discovered this the day before departure and, after spending over 3 hours on the phone with the contact center, the only “solution” offered was to pay over €900 extra for just one night. This is unacceptable.

A hotel of this level should handle booking issues in a more professional and customer-friendly way. For us, it’s definitely never Iberostar again.

Re the innermost at de muro (Mallorca)
I have already reviewed this hotel once but here is an update:
I have now been diagnosed with salmonella colitis
This was caught at the hotel as we had not eaten or drunk elsewhere
This backs up our belief this was a sloppy hotel with dirty practice
DO NOT GO

At time of arrival my IHG DIAMOND status was not recognized neither the arrival bonus points were delivered. When asked if there was any chance to early check in due to be elegible to my status. The man at the reception Rafael
Replied me there was no chance as it is for everybody being very rude and impolite. Another check in agent came at the desk who told me the rooms were ready stating to be in a calm area. I left the luggage and went out and at my return I realized the rooms were equipped for people with disabilities, Anna Maria from the reception did not advise me at all at time of check in. Coming back to the reception I spoke to another man who told me there was no other space therefore I underlined a few days in advance I advised of my preferences one room with two beds and the other with king size bed. The man told me king side bed were available for suites only so I insisted saying I would have investigate on it and so he change approach allocating other rooms 2103 and 2105. I moved all entire personal effects by myself without being helped by a porter. I reported all this to a local manager ms Marina if I understood well and she simply replied there was just a simple misunderstanding. This is not acceptable and for sure I will write very bad review on all social media as well the IHG Website also reporting it directly to IHG DIAMOND customer care. I am an IHG member since 2000.

Our recent stay at Iberostar Waves Playa de Muro turned into a stressful and upsetting experience for our family. A cuddly toy belonging to my young son was mistakenly taken with the bed linen and never recovered. Despite raising the issue multiple times, including providing a photo and contact details, we were met with inconsistent communication, empty promises, and a complete lack of proactive effort.

We had to return to reception repeatedly just to get basic updates—most of which never came. No staff visited the laundry company to search for the toy, nor were we offered the address to go ourselves. The emotional impact on my son was immense, and the situation was handled with a clear lack of urgency or empathy.

To make matters worse, my mother and sister had an ant infestation in their room on arrival, had to wait far too long for a room change, and experienced ongoing issues with faulty key cards and a non-functioning “fast” check-in process.

At the end, the hotel’s idea of resolution was a discount on a future visit—completely tone-deaf, given the circumstances. Returning to the hotel isn’t an option, and such an offer ignored the time, stress, and emotional distress caused.

We booked this trip to relax as a family, not spend our time chasing down answers and being disappointed at every turn. I would strongly discourage families, especially those with young children, from booking this hotel.

They never answered the phone. One time I call they finally answered just to put me on hold for 20mins and then hang up. They denied my party refund we could not make it to our destination due to reasons beyond our control and wr had proof but still they told hopper the company we booked thru supposedly that they cannot provide us a refund and just took our whole $3445 dollars without service. Not even no remorse after I contacted their customer service via email. I will never book her again and i will never go thru hoppee ever again. Lesson learnt just wanted to get away from hard work and relax and enjoy. And that didn't happen and these 2 companies made things even worse by not having no remorse for the customers just want to take all our money. I even was ok with the penalty charge which was stated in the confimation email but thet still lied and denied our partial refund. This was Iberostar Waves Rose Hall Beach - All Inclusive
Rose Hall Beach Main Road, Montego Bay, Saint James, JM to be exact

Me alojo cada verano en el Iberostar waves playa de Muro desde hace casi 20 años. Creo que con eso lo digo todo. Ubicación única y servicio excepcional. Lo mejor: sus empleados. Espero que los cuiden igual que ellos a los clientes.

Jose Gonzalez Osma

I wish I could leave anything other than a one-star review, but our stay at Iberostar Lagos Algarve was not only unacceptable — it was deeply disturbing and traumatizing experience for rest of our lives.

We arrived shortly after midnight on July 11 with a confirmed reservation for July 11–19 due to our flight time. Knowing that the check-in starts at 3 PM and exhausted after hours of travel, we politely asked about the rate for early check-in. To stress here again -we didn’t request anything for free — we simply inquired about the price to access our room a few hours early.

After being quoted a higher rate of our daily reservation price, we told the staff that we would rest briefly in the lobby while we discuss about the options.

That’s when everything spiraled. The front desk staff aggressively told us to “pay the room price or leave the premises” denied us even a seat to rest, and within minutes — unbelievably — called the police on us (Furthermore, after our inquiry of this absurd escalation, desk staff told us that she consulted her manager and got the blessing of calling police to kick us out and denied us talking to manager saying -desk manager does not want to talk to you-).

This wasn’t a misunderstanding or communication breakdown. Our reservation was acknowledged on their system. We were confirmed guests, treated like intruders and forcibly removed in the middle of the night.

Eventually, police really arrived to the scene!!! Since we did not have any other options in the wee hours of the night at a foreign country, being threatened with a police arrest for sitting in the lobby of a hotel -for which we had a valid reservation- we decided to pay the price for the night and keep our ongoing reservation for the rest of the days, in order just not to ruin the rest of our vacation plans.

What followed during our stay was just as appalling: guest relations pressured us to sign a “disclaimer”, in exchange of a "room upgrade" (as a -sorry- for calling up the police in the midnight for registered guests) ,which, as their own representative admitted, was intended to prevent us from filing or publicizing any complaint — not to resolve anything.

After our departure, we explained everything in detail to corporate management per mail and gave Iberostar 5 business days to respond properly. They did not.
Instead of taking responsibility, they tried to frame the incident as a mere “service quality issue,” completely ignoring the gravity of having police called on registered guests simply for sitting in the hotel lobby.

To be transparent here again; issue is not about a compensation or whatsoever. It’s about basic human dignity and brand accountability.

No one deserves to be humiliated as a tourist in a foreign country just for sitting in the lobby of a hotel after long hours of travel.

We’ve now filed formal complaints with Portuguese tourism and consumer protection authorities, as well as German tourism and customer protection authorities as our country of residence.

Travelers, be warned and think even thrice before booking with this hotel: even with a valid reservation, you may be treated like an intruder in this hotel in your one-week vacation in a year.

And after all, Iberostar’s refusal to apologize or take meaningful corrective action says everything.

Details of the incident — including visual documentation — have already reached wider public channels and can be found with a quick search by those who wish to understand the full scope of this scandal.

#Iberostar, #IberostarLagosAlgarve, #HospitalityScandal

Our last holiday (!) experience at Iberostar Lagos Algarve was beyond unacceptable — it was deeply traumatizing and completely inhumane.

Having a confirmed reservation from July 11 to 19, and knowing that check-in starts at 3 PM that day, we arrived at the hotel shortly after midnight due to our early flight on July 11 (after hours of flights and ground transport) and politely asked the front desk about pricing options for accessing our room earlier if possible.

After being quoted with a higher rate than our booking price for the night, we told the desk staff that we would like to sit in the lobby for a few minutes to rest after long hours of transporation and calmly discuss our options.

Instead of being treated with even basic hospitality, after sitting a few mins in the lobby, we were aggressively told by desk staff either to “pay the room price or leave,” denied a seat, and then — shockingly — the police were called on us.

Can you imagine that? Desk personal called police to kick us out of the facility at the wee hours of the day, simply for the reason that tired hotel guests discussing about whether or not early check-in after hours of transportation to the hotel.

This was not a misunderstanding: we were registered guests, and the very same desk staff confirmed our reservation on booking screen.

The humiliation and psychological distress we experienced, as confirmed guests treated like intruders in the middle of the night, is hard to describe.

Eventually we decided to pay for the night (since we had no other option in the midnight of our first vacation day in a foreign country where police was called upon us) and stay for the rest of our reservation period.

Later during our stay, guest relations constantly pressured us to sign a disclaimer for a room upgrade (supposed to be saying sorry I guess for this scandal) which their own staff admitted that it was meant to prevent us from filing or publicizing a complaint.

Of course we did not sign that.

We gave the Iberostar corporate management 5 full business days to respond meaningfully after our departure. Instead, the only explanation we received was that this was a mere “service quality” issue — as if calling police on confirmed guests at midnight is a minor customer service glitch.

This is not a matter of compensation or booking error — it is a matter of basic human dignity and accountability.

Iberostar’s corporate response showed zero recognition of the trauma caused by their staff's horrible behavior.

We are now making this public and have filed complaints with the Portuguese tourism board and consumer protection agencies.

Final word; travelers, please think twice before booking with this hotel. Their desk staff can call police for you as if you are an intruder in the middle of the night, just for sitting in the lobby to think about your check-in options after hours of flight.

It was a dehumanizing and shocking experience— and no guest should ever be made to feel this way.

Details of the incident — including visual documentation — have already reached wider public channels and can be found with a quick search by those who wish to understand the full scope of this scandal.

#Iberostar, #IberostarLagosAlgarve, #HospitalityScandal.