Iberostar Hotels & Resorts Opiniões 356

We stayed at this hotel in Tunisia, Sousse, great hotel, great staff who are efficient and friendly. The best of them was Zikia who cleaned the room for us for the entire time we were there. She is friendly, considerate and very helpful. Will definitely be back here in the near future

Travelled to Tunisia late Nov 2024, to the the hotel Iberostar Selection Diar El Andalous, granted the hotel needed a little make over, but they where doing this at the time, couldnt fault anything, staff where great food was great, weather was great, all round great, would go there again.

this hotel is one of the best hotel that i was in holidays for years. The people are very nice and you can ask them what you want they always ready to help direct it doesn t matter if its about food reception animation team people who are not satisfied lie. The food is great sometimes it can happen that something is not very warm but than you tell them and direct they hite the food again very good. i am diabetic and the chef makes every day special for me dessert without sugar .i never had so a good service. The reception the same no complaines and the animation team star is great. I have read reviews who where negative i can say thats a big lie.The rooms are very clean .i worked a big time of my life in hotel branche i am GM manager, chef of the kitchen and maitre d'hotel i know what i talk about and i may say that i travel over the work world this is the first hotel where i can not find mistakes . I even got coffee and thee in my room that was the only thing what i missed and what happen i came in my room on the tabel there was a boiler coffee and thee
So if someone can tell me what is wrongh here i would like to know because i can not find any negative thing
great i come back to this hotel and do everyting to bring them clients
congratulation

Noting the company's complete lack of response to complaints made on this platform, one can only conclude that the management and the billionaire owner of Iberostar couldn't care less.

For what it's worth, I am reporting my complaint here to warn others and ascertain if others have fallen victim to the scammers working at the call centre in Spain.

I called and booked a room for a trip to their hotel in Cozumel, Mexico. The call handler took my bank card details to book the room.
A few days later, attempts were made to use my card which was new and I had not used before, online for various purchases in Spain and around Barcelona.

I spent a considerable effort and sent numerous emails to report the problem to Iberostar but to no avail.

The company and its staff either couldn't be bothered to investigate my complaint OR they know the problem but are keeping quiet about it.

Please do be careful.

Email below sent on the 21st of Feb 2024 and no response!

Dear Management,

I hope this email finds you well. I am writing to formally lodge a complaint about a recent incident that occurred during my stay at your establishment (Iberostar Founty Beach room 2126 16/2/2024 - 22/2/2024). Unfortunately, I am deeply disappointed to report that both my son's red football kit and his white football kit were stolen from my room. This has been distressing and has caused significant inconvenience during what was intended to be a relaxing holiday.

In addition to the theft of the football kits, I would like to bring to your attention the issues I faced with accessing my room when staff members were present. It is concerning that such incidents could take place, and it has greatly impacted my overall experience at your premises.

As a holidaymaker, I believe it is reasonable to expect a certain level of security and respect for personal belongings while staying at your establishment. The theft of our clothing items not only caused emotional distress but also financial strain, as I had to incur an additional cost of £60 to replace them.

I kindly request that you conduct a thorough investigation into this matter and take immediate steps to prevent similar incidents from happening in the future. Furthermore, I would appreciate a reimbursement for the cost of the stolen items and the inconvenience caused during my stay.

I trust that you will address this matter with the seriousness it deserves and provide me with a prompt response regarding the actions taken to rectify the situation we have taken the last day of our holiday today searching for the items for members of management to say could it of been a 9 year and 6-year-old child.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Stayed here a couple weeks ago. Amazing resort and entertainment. food was amazingggggg......
Had one issue a drunk scouse smashing his room up above us, after one complaint it went quiet.
My only issue was food, bottle of coke was free? but a glass wasn't? either way do AI if you get chance. Another major tip.. if your out in the medina turn your hotel band inside out so no one knows which hotel you are from. We were harassed almost all day from a guy claiming to be our hotel staff he wasn't at all. Also always have cash

Wir haben im Zusammenhang mit einer Kreuzfahrt eine Nacht im Iberostar Selection Playa de Palma verbracht.

Perfekte Lage, schönes Zimmer, aber vor allem sensationelles Essen. Sowohl zum Frühstück, als auch abends eine sehr reichhaltige Auswahl und mega Qualität.
Auch das Personal im gesamten Hotel war super.

Jederzeit gerne wieder.

Recently stayed in Iberostar Cristina in Mallorca and can’t recommend much the hotel. Can’t ask much as location is just couple of minutes away from beautiful beach. Food was fantastic and on the top front and restaurant staff was so friendly and helpful taking care of all your needs. We were huge group of 27 people with many vegetarian and they still managed to hit taste platters preparing exclusive food for us.

Will highly rate and recommend this and really like to thank all the hotel staff for their brilliant hospitality.

Peter has the BEST entertainment team on the Island Sparkles, KK, Big Wayne, Skinny aka Ankle Socks, Fynes, Freshhhhhh, Concrete and miguel the vibes these guys bring will have you not wanting to LEAVE the resort.. The Bar by the pool when you get Jevon, Oshaine, Chenslee, Javed or Errol you will be treated with the BEST drinks and service.. If you would like THE BEST massage to remove all your knots ask for SHANNON she's the most beautiful person and will make sure you leave all your aches and pains.. The lifeguards are amazing always looking out for the people especially during the foam parties where the kids can get post in bubbles MARLON, LORRENZO and DAMIEN.. Browning at the towel Hut always serving a smile and warm welcome.. I cannot stress enough how much effort every member of staff from the front desk, to the cleaning, to the bar, to the ENTERTAINMENT, to the gardening team THEY ALL MAKE THE RESORT what it is the effort they put in to make you feel so welcome I really hope management know without them the hotel would be NOTHING I am coming back just for that reason alone 🇯🇲💫🤞🙌 The star camp for kids will absolutely surprise you parents it's AMAZING Kimberley and the team were fantastic and we really liked Roshane although we feel with his vibes and dance moves he should be in the entertainment team I hope to see him there when we come back LOVE TO ALL THE STAFF WHO MADE OUR STAY EPIC Ibero management TREAT THEM GOOD AS THEY MAKE US GUEST WANT TO COME BACK

Hôtel exceptionnel
Personnel sympathique surtout au restaurant : Mohamed Aloui , Farid et la très gentille Leila qui a toujours était à notre service et aux explications
Les animateurs très gentils et professionnels
Merci au staff et au directeur
À conseiller vivemen

The a/c had been turned off for the whole hotel but the room was stuffy and although 4 times requested a fan no one had the decency to advise that these were not available. It appeared that management were never around to speak to. Our room was very uncomfortable noise was horrendous all night long. Groups of cars were travelling at 04.30 honking horns all the time just below our room. I had been advised by friends to upgrade room but felt we didn’t need a fab view but was not aware that we would have loud traffic noise. A very disappointing first and last experience with Iberostar as apart from bedroom issues, dining room issues, it was very poor quality of wines on inclusive rate. Iberostar management - I would like to say how welcoming all your staff (not reception desk) were and all very happy to assist where possible. Your staff are a real bonus to your company, shame on any management that may have been around.

We’ve stayed at a few Iberostar places (Budapest and El Mirador), our most recent stay was Anthelia.

The food has always been excellent, particularly breakfast which is always buffet style.

Anthelia is the largest hotel and its buffet was huge. All the buffets had parts that changed daily, so one night there was sushi and the next roast pork… There is literal honeycomb the honey drips from, ice cream with cones and a chocolate fountain. You can ask for some things cooked to order, like steak, fish and eggs.

The staff are excellent too. Cheerful, efficient, empathetic and friendly.

At Anthelia we arrived 3 hours before check-in and there was no problem getting access to our room. We made requests via the app and nothing was too much trouble.

The facilities are amazing, but there are little details, mostly in the rooms, that need some work.

At Anthelia the toilet roll holders fail in their only function!

We will keep using the Iberostar brand as they have proven reliable and helpful.

Particularly Anthelia, where we took our almost 2 year old. It was the perfect mix of somewhere nice for us and still child friendly.

La oferta de black friday de Iberostar es una mentira. Ponen en la publicidad hasta un 40% de descuento, me enviaron la oferta para 2 hoteles en 2 fechas diferentes con un precio antes de black friday y ahora dia 21/11/2024 me indica la chica que es más caro, que ha subido el precio. Claro, suben el precio una barbaridad, te dicen que te hacen el descuento y luego es mentira. Es muy evidente, menuda empresa hotelera más mentirosa con los descuentos de black friday pero bueno, todos hacen lo mismo, es lo que tiene vivir en una sociedad donde todos engañan a todos, gracias por nada.

Nous venons de passer un séjour idyllique à l’hôtel Iberostar Eolia à Djerba, et chaque moment a été absolument parfait ! Dès notre arrivée, l’accueil a été chaleureux et professionnel, avec une prise en charge rapide qui nous a immédiatement mis à l’aise. Le personnel de restauration était d’une gentillesse incroyable, toujours souriant et attentif. Leur bonne humeur était contagieuse et a grandement contribué à l’ambiance positive de notre séjour.

Les moments passés à la plage étaient tout aussi agréables, avec une équipe dévouée, y compris le maître-nageur et, tout particulièrement, la personne chargée des serviettes, toujours serviable et attentive à nos besoins. Quant aux buffets, ils étaient exceptionnels : variés, succulents, que ce soit au petit-déjeuner, au déjeuner ou au dîner. Il y en avait pour tous les goûts, et la qualité et la fraîcheur des produits étaient au rendez-vous à chaque repas.

La piscine réservée aux adultes a été l’un des points forts de notre séjour. Découvrir une piscine d’eau de mer, avec en prime un espace à remous, a été une réelle surprise et un pur moment de bonheur.

Pour que l’expérience soit encore plus parfaite, un petit effort supplémentaire pourrait être fait concernant le ménage dans les chambres, qui gagnerait à être un peu plus approfondi. Mais cela ne change en rien notre envie de revenir ! Nous recommandons vivement cet hôtel à tous ceux qui recherchent un séjour de détente et de plaisir à Djerba.

Un grand merci à toute l’équipe d’Iberostar Eolia pour ces moments mémorables !

Lovely hotel in great location. Staff very friendly and food good. Lovely walk into Lagos. We stayed in a pool view room (the smaller pool) which was peaceful though this may have been due to the time of year.

Always a good choice of food in the buffet restaurant and something for everyone. Would recommend lunch in the a la carte snack bar. The bar area had a great choice of branded spirits and cocktails. Staff always very friendly and helpful in all areas of the hotel. Would recommend.

Lo hoteles iberoestar son muy buena opción yo he estado en varios de ellos y la verdad que la comida es muy buena el trato también y las habitaciones muy limpias sin duda la cadena iberoestar la consejo mucho

Stayed at the Iberostar Selection Anthelia with my family for a week, and overall, it was a decent experience but not quite what I expected for the price. The location and views were fantastic, and the pool are was well-maintained with plenty of sun loungers. However, the rooms felt a bit outdated, and we encountered some minor issues like a leaky shower and slow room service. The food selection at the buffet was good, though it did get repetitive after a few days. The staff was friendly and helpful, but there were times when service seemed understaffed, especially during peak hours. It's a nice place, but I think there's room for improvement to make it feel more like a true 5-start experience.

Review Iberostar las dalias 16/10/24 to 23/10/24

This is an easy review to write because everything was just brilliant.
I usually find one or two staff are worth a mention, however, at Iberostar each and every staff member I had dealing with was, without exception, extremely friendly, totally professional and a just pleasure to deal with, even when I messed up attempting to speak Spanish.
So 10 out 10 to all the staff.
The food during the week while we there had a different theme every night with relevant cocktails.
We are a family of six, ages-ranging from 9 to 73 years old.
The food was of a very high standard with plenty of choice at each meal, although breakfast tended to be very similar each day. All six of us found plenty to eat and drink, I know I have put on a few lbs.
Our room 635 had a well stocked bathroom and was cleaned everyday, with towels replaced when requested, the cleaners were prepared to work around us when we where in the room.
The air conditioner worked well. We paid 21 euros for the hire of the room safe, 3 euros per day.
The entertaining team were terrific, full of action during the day and really well presented shows in the evening. I also never had to wait at the bar for more than a few minutes, sometime not at all. The kids loved the ice creams and we enjoyed the ice cold prosecco.
There were plenty of sun loungers around the pool area, the water felt a little cold at first, but perfect after a couple of minutes, our grand daughter spent countless hours in the pools.
The adult only area I found to have a more relaxed feel I spent some time there, again plenty of loungers, I did have a go in the whirl pool but not really my scene, not sure about the loungers in shallow pool, I couldn't quite see the point.
We booked a couple of trips and shows through a representative who was sat next restaurant named Hector, they all worked out and we all had a wonderful time.
Just a couple of personal points which I felt would have improved the my stay.
A bar at the adult only area would be nice touch.
Tea and coffee facilities be available at lunch and dinner as well as breakfast time in the restaurant.
Tea making facilities in the room, although I did get a kettle from reception with a 10 euros deposit.
All in all we had a fantastic week at Iberostar.

What a complete debacle this holiday turned out to be! First off, we shelled out around three grand for a week during the off-season—seemed like a steal, right? But the organization from Love Holidays and the hotel? A total shambles.



Let’s kick things off at the airport. We paid extra for a private taxi, only to twiddle our thumbs for over an hour waiting for the driver. The car was a relic from 2001—scraped and battered, more suitable for the scrap heap than a holiday! The woman who ushered us to the vehicle immediately began hawking tours, setting the tone for the week. I received no less than ten texts about these “fantastic deals” during our stay. It felt like a sales pitch from the moment we arrived!



The hotel? Well, it was decent—definitely not five-star material, but a solid four. The rooms were clean, but the reception experience? Absolutely horrendous! The staff barely spoke English or German, which is shocking in the tourism biz. After an agonizing check-in with zero hospitality, we finally got our keys and headed to our room, which, to be fair, was alright.



Now, the main buffet restaurant was a pleasant surprise, with a decent variety of food. But the themed restaurants? An absolute catastrophe! We ventured into the Italian joint, and if we were Italian, we’d have been mortified. Their version of lasagna looked like it had come from a nightmare, and the starter? I could whip up something more appetizing at a buffet!



And the staff? They seemed utterly uninterested. It was clear they were overworked and underpaid; they even told us as much! When we waited ages for our starters, their response was basically, “Who cares? We don’t get paid enough to bother!”



Then there was the nightclub experience—oh dear! The DJ was dreadful, turning what should have been a lively party into a snooze fest. Even the free drinks couldn’t lift the mood; most folks were leaving early, visibly unimpressed.



Let’s not forget the hotel staff who approached us with travel tips. One charming fellow named Victor convinced us to attend a timeshare presentation for a “free massage.” My husband talked me into it, despite my better judgment. The presentation stretched into a torturous 3.5 hours, culminating in a pitch for a timeshare at a whopping $27,000! What a ludicrous scam!



On the bright side, the pools were lovely, always clean, with plenty of sunbeds. The beach was a short stroll away, which was a bonus. But then, the relentless sellers on the beach became a real pain. One chap even woke me from a blissful snooze to peddle sunglasses! The hotel seriously needs to rein these folks in; they were far too aggressive.



Finally, when we checked out, the receptionist didn’t even bother to ask how our stay was. Just a quick “bye.” Really? In a five-star place?



So, if you’re after a genuinely relaxing holiday, do yourself a favor and head to Mauritius or the Seychelles instead. This place felt more like a tourist trap, where guests are treated like walking wallets based on their nationality. What a farce!

Je suis extrêmement déçu par notre expérience avec TUI et cet hôtel, qui est loin d’être « kids-friendly ». Nous avons payé plus de 6000 CHF pour trois personnes, dont un enfant de 3 ans, qui a payé quasiment le même prix que nous (1800 CHF). À notre arrivée tardive (20h), aucun lit n’était prévu pour notre enfant. Après trois appels à la réception, toujours aucune réponse.

Le lendemain, on nous promet que la situation serait réglée, mais à 15h, nous trouvons un lit de bébé dans la chambre, totalement inadapté pour un enfant de 3 ans. Nouvelle visite à la réception, où on nous présente des excuses sans fournir de solution. Le soir, nous découvrons un lit d’appoint à moitié fait, sans coussin, une chaise jetée dans un coin, comme si on se moquait complètement de nous.

Cet hôtel ne prend absolument pas en compte les besoins des enfants ni les demandes des clients. Il est clair qu’ils se moquent totalement de la satisfaction des familles. Nous avons payé une somme considérable pour des vacances, mais nous passons notre temps à courir après un service basique. Rien n’est fait pour rendre le séjour agréable pour les familles, et le service est lamentable. Réserver avec TUI devait être une garantie de qualité, mais je me suis totalement trompé. Ce séjour ne vaut absolument pas son prix.