I don't know what but this company is flakely. I have tried to follow there complicated cancellation process but to no avail they keep billing. If you want to give them $35.00 continually for nothing... Ver mais
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Leia as opiniões dos outros
The Immudi app has a cool concept: personalize your food journey based on inflammation reduction. The onboarding was smooth, but I think it assumes a bit too much knowledge or time from the user. If... Ver mais
A empresa respondeu
I downloaded Immudi on a whim after seeing an ad during a late-night scroll. I didn’t expect much, but within two weeks, my joint pain decreased noticeably and I was sleeping deeper than I had in ye... Ver mais
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After 60 days with Immudi, my inflammatory markers dropped significantly at my last check-up. My doctor actually asked me what I’d changed. It’s surreal. I followed the app’s recommendations closely... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We’re all about connecting people with similar wellness challenges. Our goal is to simplify the process and help individuals achieve their wellness goals with our expert guidance, personalized meal choices, and innovative use of an AI chef that generates recipes tailored to the unique dietary needs of each user. Immudi will help you feel healthier, happier, and more confident in your body, with our plan guiding you every step along the way. AI-based weight loss plans and tracker, custom food choices, user-friendly activity log, and educational content will help you learn more about your body and health, avoid mistakes, stay accountable, and achieve your goals faster.
Informações de contacto
Estados Unidos da América
- www.immudi.com
3,6
Aceitável
510 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have just wasted $41
I have just wasted $41! I can't even log in. Lost time and effort. Is this a scam?
1 de julho de 2024
Opinião espontânea
Resposta da Immudi
We apologize for the inconvenience and frustration you’ve experienced with logging in. We assure you that we take these issues seriously. Please email us at hello@immudi.com so we can investigate and resolve this matter promptly.
Best regards,
Immudi Reputation Team
Inaccurate, incorrect and completely useless app
The meal plans have you eating exactly the same things for 4 consecutive days, and are completely inconsistent with the list of foods to avoid. They say to stay away from diary products, soy products and cocoa, and their recipes include yogurt, tofu and chocolate. This app is completely based on AI and probably has no humans checking its contents. A complete waste of money
24 de junho de 2024
Opinião espontânea
Resposta da Immudi
We’re sorry to hear that the meal plans did not meet your expectations and were inconsistent with our guidelines. Your feedback is important, and we want to address these issues. Please contact us at hello@immudi.com so we can investigate further and make necessary improvements.
Best regards,
Immudi Reputation Team
I was charged 95.00
I was charged 95.00! That’s twice the charge.
They tell me c
They can’t refund due to the fact that I paid through PayPal. PayPal is handling it now. They refused my request for a total refund and said I agreed to their terms. I never did!!! I’m a senior citizen and can’t afford this. Also, I downloaded the app and it is a total waste, they give you the same recipes day after day after day. This is a total scam!
12 de junho de 2024
Opinião espontânea
Resposta da Immudi
We apologize for the inconvenience and any misunderstanding regarding the charges. We understand how important this is, especially for our senior customers. Please email us at hello@immudi.com so we can look into your case and work with you towards a satisfactory resolution.
Best regards,
Immudi Reputation Team
If zero stars were an option
If zero stars were an option, I would have selected that! I signed up for the 7 day trial and contacted them when they applied the $35.99 to my credit card. Their response was unsatisfactory to say the least and basically pointed me to the small print.
I would never recommend this company to anyone. They are not customer friendly.
24 de junho de 2024
Opinião espontânea
Resposta da Immudi
We regret that you had a negative experience with our service and found our response unsatisfactory. We aim to be clear and supportive with our customers. Please email us at hello@immudi.com so we can investigate your situation further and address your concerns.
Best regards,
Immudi Reputation Team
Don’t be fooled!
This app does not allow you to restrict for dietary needs. It does not show this to you until setting it up.
The app is lacking.
I also did not sign up for auto renewal, however they took almost $50 from my account on auto renewal. I immediately contacted them. I then had to play email games back and forth. “Oh so sorry you should have told us 24 hours before”, but I never signed up for auto renewal!
Finally they offered only a 30% refund as a goodwill gesture. I had to email back to accept it. Ugh! I finally received an almost 50% refund for the renewal after paying for the first 3 months of not using the app. I then had to pay for another 3 months at a 50% discount. Still not able to use app. I literally never used the app after discovering the first day that it had too many carbs.
Just as you see in their replies to these reviews; customer service response is very kind and professional but don’t be fooled!
They are not really interested in doing the right thing.
15 de junho de 2024
Opinião espontânea
Resposta da Immudi
We apologize for the issues you encountered with dietary restrictions and the auto-renewal process. Your feedback is valuable to us. Please contact us at hello@immudi.com so we can investigate your case thoroughly and work towards a better resolution for you.
Best regards,
Immudi Reputation Team
I canceled my membership
I canceled my membership, over a year ago. I have written confirmation that my subscription has been canceled. Yet every June they try to charge me. It is extremely inconvenient to have this happen every year.
24 de junho de 2024
Opinião espontânea
Resposta da Immudi
We apologize for the recurring charges despite your cancellation. This is certainly not the experience we want for our customers. Please email us at hello@immudi.com with your details so we can resolve this issue promptly and prevent it from happening again.
Best regards,
Immudi Reputation Team
Too soon to tell long term since I just…
Too soon to tell long term since I just started this program but I’m hopeful. The app is easy, the lessons are interesting and helpful to figure out how best to modify my diet due to have autoimmune diseases and high inflammation. The diet is self is a bit daunting, but I’m willing to give it a try.
21 de junho de 2024
Opinião espontânea
Resposta da Immudi
We appreciate your feedback and understand that it's still early days for you with the program. It's great to hear that you find the app easy to use and the lessons interesting and helpful for managing your diet in relation to autoimmune diseases and high inflammation. We understand that changing your diet can be daunting, but we're here to support you every step of the way. Thank you for giving Immudi a try, and we're hopeful that you'll see positive long-term results.
Best regards,
Immudi Reputation Team
Resposta da Immudi
Thank you for your review! We're thrilled to hear that you're finding our daily insights helpful. Our goal is to provide valuable information and support to help you make informed decisions about your health. Keep up the great work, and we're here to assist you whenever you need it.
Best regards,
Immudi Reputation Team
App seriously underdeveloped and buggy
Within 5 minutes of using the app, I knew this wasn't for me. Firstly, the database of foods is far inferior to other food/health apps. Secondly, the app has a lot of errors/bugs. If you are able to search for find a food ingredient and the weak database actually finds it, you are not able to select it from the search hits to actually log it as a food. Customer service has tried to help with these issues but their suggestions did not work. They will not give me a refund because they say I've seen their "digital intellectual property" that gets shared upon first using the app. Trust me, there is no IP here, not in technology or in health education. Google "anti-inflammatory foods" and save yourself the money and headache.
Nancy
18 de junho de 2024
Opinião espontânea
Resposta da Immudi
We’re sorry to hear that the app did not meet your expectations and that you encountered technical issues. Your feedback helps us improve. Please contact us at hello@immudi.com so we can investigate the issues and work towards a satisfactory solution for you.
Best regards,
Immudi Reputation Team
Immudi provides a great selection of…
Immudi provides a great selection of meals, including shopping lists. I like reading about education and tips on inflammation thing. I think I'm already seeing some difference in weight!
17 de junho de 2024
Opinião espontânea
Resposta da Immudi
We're delighted to hear that you appreciate the great selection of meals and shopping lists provided by Immudi. It's wonderful that you're enjoying the educational content and tips on managing inflammation. Seeing some difference in weight already is fantastic! Thank you for sharing your experience, and we're here to support you on your journey to better health.
Best regards,
Immudi Reputation Team
Buyer Beware
Buyer Beware! I signed up for the $9.99 download within a few days I saw the $39.99 charge in my credit card, I never signed up for anything especially auto pay. I contacted the company and they said they would cancel future payments but not the current charge because I only had so many days to cancel! Bad business practices.
Janice
12 de junho de 2024
Opinião espontânea
Resposta da Immudi
We apologize for the inconvenience you've experienced. Customer satisfaction is important to us, and we'd like to investigate this issue further. Please contact us at hello@immudi.com with your details so we can assist you promptly.
- Immudi Team
Not recommended
I wish I had read the reviews before I signed up today, I tried the app, it crashes, the foods are all American and it doesn’t understand British foods like minced beef, I have cancelled but will not get a refund even though I can not use the app properly, will not be recommending to others
6 de junho de 2024
Opinião espontânea
Resposta da Immudi
We're sorry to hear about your experience with our app. We strive to provide a seamless and inclusive service for all our customers. Please email us at hello@immudi.com with your details so we can investigate this issue and work towards a resolution.
- Immudi Team
AVOID AVOID AVOID
I tried to cancel within the 7 day period as the log-ins would not work, the one time I freakily managed to log in the app crashed straight away, have tried reloading the app but it still will not work, This is the worst customer service I have ever received, they just will not believe me and then took so long after the 7 day trial to respond that they seem to have locked me in to a service I can not access, I just want a refund!!!!!!!
1 de abril de 2024
Opinião espontânea
Resposta da Immudi
We're truly sorry to hear about your negative experience with our service. It's disheartening to learn that you encountered difficulties accessing the app and experienced challenges with our customer support. Your feedback is invaluable to us, and we take it seriously. We apologize for any delays in our response and any misunderstanding regarding your cancellation request. Our aim is to provide exceptional customer service, and we regret falling short of your expectations. Please contact us at hello@immudi.com with your account information, and we'll do everything we can to address your concerns and facilitate a refund if applicable.
- Immudi Team
If I could rate this a zero I would
If I could rate this a zero, I would. I tried to immediately cancel due to log in issues and received zero help. I finally got logged in and saw the meals were severely high in carbs (I am diabetic), so I tried canceling again. Again, zero customer support. Now they are taking more money out of my account! Beware!
28 de maio de 2024
Opinião espontânea
Resposta da Immudi
We're deeply sorry for the frustration and inconvenience you've experienced with our service. It's distressing to hear that you encountered difficulties canceling your subscription and that our meals did not meet your dietary needs as a diabetic. Providing a positive experience for all our customers is paramount to us, and we regret that we failed to meet your expectations in this instance. Please accept our sincerest apologies. Kindly email us at hello@immudi.com with your account details, and we'll work diligently to resolve this matter promptly, including addressing any billing issues and providing the necessary support.
- Immudi Team
Just beginning
Although I am just beginning this program I am finding it to be rich in accurate information about nutrition.
29 de maio de 2024
Opinião espontânea
Resposta da Immudi
We're thrilled to hear that you're finding value in our nutrition program, even at the beginning stages! At Immudi, we're committed to providing accurate and comprehensive information to support your journey towards better health and wellness through nutrition. Whether you're just starting out or looking to deepen your understanding, we're here to empower you with the knowledge and tools you need to make informed choices about your diet and lifestyle. Thank you for choosing Immudi, and we're excited to support you on your path to optimal health!
- Immudi Team
No login first time trying
I tried to log in to the app but got an error message. I used the details provided and sent email about it. Hope it is not a scam!
29 de maio de 2024
Opinião espontânea
Resposta da Immudi
We apologize for any confusion or concern caused by the error message you received while attempting to log in to the app. We assure you that we take the security and functionality of our platform seriously. Our team is committed to investigating and resolving any technical issues promptly. Please forward the details of the error message and your account information to hello@immudi.com so we can assist you further. Your satisfaction and trust are important to us, and we're dedicated to ensuring that your experience with us is a positive one.
- Immudi Team
I always thought I was eating healthy…
I always thought I was eating healthy and cut out a lot of stuff. Despite being on biologics, pain meds and getting monthly infusions I am not feeling great; definitely having some improvement but want to get back to me. I just want to make it through my day and actually be able to clean my house and not feel like I am struggling to just get through everyday necessities. Upon starting with Immudi I realized there is so much more I should be doing. Currently exercising is not possible. I am learning a lot. I have increased my walking and am working on cutting out more foods that I didn’t realize should be avoided for inflammation. I mean the hardest for me will be coffee and chocolate 😱 but I have a plan I will cut other things altogether and cut back on my chocolate and coffee with the hopes of eliminating it all together 🤞 I am definitely glad I took the chance and joined. Signed a long time sufferer who has missed out on way too many vacations and gatherings.
27 de maio de 2024
Opinião espontânea
Resposta da Immudi
Thank you so much for sharing your experience with us! It's incredibly inspiring to hear how Immudi has empowered you to take control of your health and well-being. We understand the challenges you're facing, and we're honored to be a part of your journey towards feeling like yourself again. By providing you with valuable insights into nutrition and inflammation, we aim to support you in making positive changes that can have a lasting impact on your quality of life. Remember, progress takes time, and every step you take towards better health is worth celebrating. We're here to support you every step of the way, and we're excited to see you thrive!
- Immudi Team
Log in issues
I had immediate trouble logging in. It was very frustrating. Within a hour after posting this review, I had an email with corrected login info. Great response.
24 de maio de 2024
Opinião espontânea
Resposta da Immudi
We're sorry to hear about the trouble you're experiencing with logging in. Please accept our apologies for any inconvenience caused. To address this issue promptly, could you please email us at hello@immudi.com with your details? Our team will investigate and assist you accordingly.
- Immudi Team
The system is giving me tools and…
The system is giving me tools and thoughts to achieve my goals to reduce weight and be a better person.
25 de maio de 2024
Opinião espontânea
Resposta da Immudi
We're delighted to hear that Immudi Anti Inflammatory Weight Loss Plan is providing you with the tools and motivation to achieve your weight loss goals and become a better version of yourself. Keep up the great work, and we're here to support you every step of the way!
- Immudi Team
I'm still figuring through the app
I'm still figuring through the app. Multiple days are the same recipes. The sheets and material is very helpful though. I don't like that not alot of foods are loaded.
23 de maio de 2024
Opinião espontânea
Resposta da Immudi
Thank you for your feedback! We're continuously working to improve the variety of recipes in the app, and we appreciate your patience as we enhance the food options available. We're glad to hear that you find the provided materials helpful, and we'll take your input into consideration for future updates.
- Immudi Team
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