When I rang Johnson tiles thé phone was answered promptly by à wonderful lady called Hazel who helped me navigate through the order I am hoping to make in the next few days. She was warm knowledgeabl... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Some of the tiles are 2mm less wide than others making it very difficult to get consistent spacing hence the grout lines do not look uniform. Ordering and delivery was very easy and speedy but shame a... Ver mais
Several calls. Staff respectful and helpful, taking time to source design and colour to match existing tiles. Initial sample not a match, second one is perfect. No charge for posting samples. Will b... Ver mais
A empresa respondeu
Visited HR Johnson tiles as redoing our en suite we have used this company many times over a 30 yr period As ever staff professional knowledge nothing too much trouble And range and value for money se... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
UK-Based Specialists in Ceramic & Porcelain Tile Design and Supply. We’ve been designing on-trend wall and floor tiles since 1901, proudly staying true to Johnson Tiles’ roots in the Potteries’ heartland of Stoke-on-Trent. With 120 years of experience, our design team searches the world for inspiration, sourcing on-trend collections of porcelain and ceramic floor and wall tiles.
Informações de contacto
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Reino Unido
- 01782 524000
- sales@johnson-tiles.com
- www.johnson-tiles.com
4,6
Excelente
861 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to use website with prompt…
Easy to use website with prompt delivery of samples and tiles requested.
Will certainly use these tiles from a local company as they are really high quality compared to imports.
29 de agosto de 2025
Resposta da Johnson Tiles UK
Hi Stevan,
Thanks for taking the time to write a review, we are so pleased you found the website so easy to use and found the tiles you wanted. We hope you love them!
Many Thanks
Sophie
Delivery was awful
Delivery was awful. Boxes split open, customer was very unhappy. Would upload a pic if I could.
27 de agosto de 2025
Resposta da Johnson Tiles UK
Hi,
We are very sorry to hear this, please send images to our customer service team at sales@johnson-tiles.com and they will look into this for you asap with the hauliers.
Many Thanks
Sophie
Requested tiles samples
Requested tiles samples, promptly delivered and tiled looks nice and good quality.
9 de agosto de 2025
Resposta da Johnson Tiles UK
Hi,
Thanks for taking the time to write a review, we are so pleased you were happy with our sample service and quality. We hope you found the right tiles for your project, please let us know if we can be of any further help.
Many Thanks
Sophie
Amazing samples
Amazing samples, great products, hassle free. Really can’t decide as the tiles are all so beautiful.
6 de agosto de 2025
Resposta da Johnson Tiles UK
Hi Becky,
Thanks for taking the time to write a review, we are so pleased you were happy with the samples provided and you found the process hassle free. Please let us know if we can be of any further help.
Many Thanks
Sophie
Quality on Delivery
Ordering was easy. The tiles are high quality. Delivery was efficient.
30 de julho de 2025
Resposta da Johnson Tiles UK
Hi Andrew,
Thanks for taking the time to write a review, it is great to hear you were so pleased with the service received, and found the process so easy. We hope you love your new tiles.
Many Thanks
Sophie
Tiles were really beautiful and came…
Tiles were really beautiful and came quickly. They are the nicest out of all the samples I got from lots of different places. I picked quite an expensive tile but they were much better quality and nicer looking than others around the same price. Very happy.
29 de julho de 2025
Resposta da Johnson Tiles UK
Hi,
Thanks so much for taking the time to write a review, we are so pleased you were happy with your tiles and the service received. Please let us know if we can be of any further help.
Many Thanks
Sophie
First class service from start to finish
Fantastic value, top quality product and next day delivery . What more is there to say ?
9 de agosto de 2025
Resposta da Johnson Tiles UK
Hi Lisa,
Thank you so much for taking the time to write a review, and for your lovely comments. We are thrilled you were happy with the service received, and the tiles themselves. We hope you keep us in mind for any future tiling projects.
Many Thanks
Sophie
Resposta da Johnson Tiles UK
Hi Sarah,
Thank you for taking the time to write a review, we are so pleased you were happy with the service, prices and product choice. We hope you found the right tiles for your project.
Many Thanks
Sophie
Happy
Happy, love the tiles, very good quality. The transaction was easy. Delivery driver was great.
8 de agosto de 2025
Resposta da Johnson Tiles UK
Hi Margaret,
Thanks for taking the time to write a review, we are so pleased you love the tiles and found the process so easy. We hope you keep us in mind for any future tiling needs.
Many Thanks
Sophie
From first contact through to delivery…
From first contact through to delivery every interaction was very timely, very helpful and whoever I dealt with went out of their way to help. Customer Service at this level is unusual but very welcome.
And the product, absolutely brilliant too.
8 de agosto de 2025
Resposta da Johnson Tiles UK
Hi,
Thank you for taking the time to write a review, it is greatly appreciated. We are thrilled you were so happy with the customer service recevied and the tiles. Please let us know if we can be of any further help.
Many Thanks
Sophie
No complaints at all
No complaints at all. Itvwould have been very useful to have received updates as to time of delivery or at least a window during which we could expect delivery, this might not be in your control. Haven't opened any boxes yet, so hopefully all intact.
6 de agosto de 2025
Resposta da Johnson Tiles UK
Hi Sarah,
Thanks for taking the time to write a review, we appreciate your feedback and are so pleased you were happy with your purchase. We hope you love your new tiles.
Many Thanks
Sophie
Absolutely fabulous from beginning to end h to end.
Ordered wall instead of floor tiles in error. Called and was helped immensely by Nikki (I think as I was a bit of a tizz). The original order (which had been palletised ready for dispatch) was cancelled and refunded. I then ordered a different floor tile (for a garden room so was looking for the cheapest possible) and had a call to make sure that it was correct. Delivered within three days.
4 de agosto de 2025
Resposta da Johnson Tiles UK
Hi,
Thanks for taking the time to write a review, I have passed on your comments to Nikki in our customer service team. We are so pleased you were impressed with the service provided, and hope you love your new tiles.
Many Thanks
Sophie
Sample tile service was excellent
Sample tile service was excellent . Logistics excellent
1 de agosto de 2025
Resposta da Johnson Tiles UK
Hi,
Thank you for taking the time to write a review, we are so happy you were impressed with the sample service we provide. We hope it helped you in making a choice on which tiles would be right for your project. Please let us know if we can be of any further help.
Many Thanks
Sophie
Resposta da Johnson Tiles UK
Hi Roger,
Thanks so much for taking the time to write a review, it is so great to hear you are a returning customer. We are thrilled you found the process so easy, and we hope you love your new tiles.
Many Thanks
Sophie
Resposta da Johnson Tiles UK
Hi,
Thanks for taking the time to write a review, we are so pleased to hear you were impressed with the service provided. We hope you found the right tiles for your project, and please let us know if we can be of any further help.
Many Thanks
Sophie
Resposta da Johnson Tiles UK
Hi Mimi,
Thanks so much for taking the time to write a review. We are thrilled you love your tiles and were impressed with the service received. We hope you would consider us again in future for any other tiling needs.
Many Thanks
Sophie
Tiles great quality
Tiles arrived super fast, the quality are very nice and the website is easy to navigate.
27 de julho de 2025
Resposta da Johnson Tiles UK
Hi Angelo,
Thank you for taking the time to write a review, and for your feedback. We are thrilled you were impressed with the service and quality, and that you found the website so easy to use. We hope you love your new tiles!
Many Thanks
Sophie
Resposta da Johnson Tiles UK
Hi Chris,
Thanks so much for taking the time to write a review, we are so pleased to hear you were happy with the tile and service received. We hope you would consider us again for any future tiling needs.
Many Thanks
Sophie
Very pleased with tiles packaging and…
Very pleased with tiles packaging and delivery.
Only slight problem was I couldn't order one box on line and had to phone but ok
6 de julho de 2025
Resposta da Johnson Tiles UK
Hi Nicolette,
Thanks for taking the time to write a review, it is great to hear you were happy with the packaging and delivery. Sorry for the confusion, when adding a product to the basket the quantity is in metres, but when you go into your shopping basket, you can alter the no of packs.
Many Thanks
Sophie
Fobb offs all round
Beautiful tiles but clearly ones received not fit for purpose. Laid by a well established tiler, instantly the recommended grout absorbed into the tiles and nothing will shift it.
Almost three weeks on and being fobbed off by both B&Q (point of sale) and Johnsons, both referring me back to the other. B&Q did offer 50% off the cost of new tiles and they would collect the others, obviously that's not an option given they are well fixed to the floor.
Johnson's suggestion, I buy some PPE and acidic cleaner, I have MS so not something I could undertake.
Meanwhile, a kitchen floor which looks dreadful, doors and plinths still off awaiting someone to take some responsibility.
5 de julho de 2025
Opinião espontânea
Resposta da Johnson Tiles UK
Hi Brenda,
Sorry for the troubles you have been facing, I believe you are in contact directly with our customer care team and B&Q, who are working on finding a solution for you.
Many Thanks
Sophie
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.