When I rang Johnson tiles thé phone was answered promptly by à wonderful lady called Hazel who helped me navigate through the order I am hoping to make in the next few days. She was warm knowledgeabl... Ver mais
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Leia as opiniões dos outros
Some of the tiles are 2mm less wide than others making it very difficult to get consistent spacing hence the grout lines do not look uniform. Ordering and delivery was very easy and speedy but shame a... Ver mais
Several calls. Staff respectful and helpful, taking time to source design and colour to match existing tiles. Initial sample not a match, second one is perfect. No charge for posting samples. Will b... Ver mais
A empresa respondeu
Visited HR Johnson tiles as redoing our en suite we have used this company many times over a 30 yr period As ever staff professional knowledge nothing too much trouble And range and value for money se... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
UK-Based Specialists in Ceramic & Porcelain Tile Design and Supply. We’ve been designing on-trend wall and floor tiles since 1901, proudly staying true to Johnson Tiles’ roots in the Potteries’ heartland of Stoke-on-Trent. With 120 years of experience, our design team searches the world for inspiration, sourcing on-trend collections of porcelain and ceramic floor and wall tiles.
Informações de contacto
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Reino Unido
- 01782 524000
- sales@johnson-tiles.com
- www.johnson-tiles.com
4,6
Excelente
861 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Had the tiles we wanted,pleased with…
Had the tiles we wanted,pleased with the price and delivery was fast and free
11 de outubro de 2025
Resposta da Johnson Tiles UK
Hi,
Thanks for taking the time to write a review, we are so pleased we could help with the tiles you wanted, and that you were happy with the price and delivery. We hope you love your new tiles!
Many Thanks
Sophie
Resposta da Johnson Tiles UK
Hi Joe,
Thanks for taking the time to write a review, we are so glad you found the process so easy and were impressed with the speediness. We hope you keep us in mind for any future tiling projects.
Many Thanks
Sophie
It's the personal service and courtesy…
It's the personal service and courtesy that elevates a lovely product :)
I was SO relieved to find some stock of apparently discontinued line produced by Johnsons, and Alison could not have been more efficient or helpful in arranging what I needed and getting them to me.
1 de outubro de 2025
Opinião espontânea
Resposta da Johnson Tiles UK
Hi Henry,
Thanks for taking the time to write a review, I have passed on your comments to Alison in our outlet. We are so pleased we could help and that you were happy with the service and product. Please keep us in mind for any future tiling needs.
Many Thanks
Sophie
Resposta da Johnson Tiles UK
Hi,
Thanks for taking the time to write a review, we are thrilled to hear you were impressed with our service. We hope you found the right tiles for your project and would consider us again in future.
Many Thanks
Sophie
Amazing customer service from Alison.
Amazing customer service from Alison.
She went to exceptional lengths to find an old batch of tiles that are a perfect match for ours. She has saved us needing a whole room re tiled as we can now patch in the tiles that need replaced.
Can’t thank Alison enough. Samples arrived really quickly as did our order. Very happy with everything.
15 de outubro de 2025
Opinião espontânea
Resposta da Johnson Tiles UK
Hi Louise,
Thanks so much for taking the time to write a review, I have passed on your comments to Alison. We are so glad we could help find a match and that you were happy with the service received.
Many Thanks
Sophie
Best customer service by far
First contacted Johnson Tiles to see if they had the tiles I needed as they were put up when the house was built. I started of emailing the company and got very quick responses from Alison & Kaitlyn who then put me onto Luke who has been absolutely brilliant helping me get the right tiles I need to replace some in my bathroom due to an accident, Luke has went above & beyond to help, sending me samples to get the closest shade possible as they have been up a few years, also following up to see how they were, to ordering them for me. Best customer service I have had by far they go above and beyond to help & are a credit to the company, wouldn't go anywhere else.
14 de outubro de 2025
Opinião espontânea
Resposta da Johnson Tiles UK
Hi Mrs Brown,
Thanks so much for taking the time to write a review, I have passed this on to the team in the outlet. They are so pleased they could help you out with your bathroom project, and that you were impressed with the service provided. Do not hesitate to get back in touch if you need any further help.
Many Thanks
Sophie
Visited HR Johnson tiles as redoing our…
Visited HR Johnson tiles as redoing our en suite we have used this company many times over a 30 yr period As ever staff professional knowledge nothing too much trouble And range and value for money second to none. 5 Stars! Special mention to Luke for looking after us . 😊
11 de outubro de 2025
Opinião espontânea
Resposta da Johnson Tiles UK
Hi,
Thank you so much for taking the time to write a review, and for being such a loyal customer. We are thrilled you were happy once again with the service and product received. We hope you love your new ensuite tiles, please let us know if we can be of any further help.
Many Thanks
Sophie
Straightforward purchase of good quality tiles
Selecting and purchasing the tiles on-line was straightforward. The tiles arrived quickly, well packaged and are of very good quality.
3 de outubro de 2025
Resposta da Johnson Tiles UK
Hi,
Thanks for taking the time to write a review, we are so pleased you found the website easy to use, and were happy with the service and quality. We hope you love your new tiles.
Many Thanks
Sophie
Excellent customer service
Both times we have renovated our bathroom, we have used Johnson Tiles. On the recent renovation, one box of tiles arrived broken. When I emailed Johnson, Kate Whitehurst replied immediately and overnighted two boxes of tiles just in case there was any more breakage. Thanks to Kate Whitehurst's forward planning and excellent customer service, our project did not get delayed. Excellent service as always! Thank you.
27 de setembro de 2025
Resposta da Johnson Tiles UK
Hi Ann,
Thanks so much for taking the time to write a review, I have passed on your comments to Kate. We are so pleased we could help you with both renovations, and that you were happy with the customer service received. We hope you love your new tiles!
Many Thanks
Sophie
Good customer service (responded…
Good customer service (responded promptly and followed up on my request)
2 de setembro de 2025
Resposta da Johnson Tiles UK
Hi GwenMei,
Thanks for taking the time to write a review, we are so pleased you were happy with the customer service received, and speed of response. We hope you love your new tiles and would consider using us again for any future tiling needs.
Many Thanks
Sophie
Very easy to order online and whole…
Very easy to order online and whole process and very straightforward
25 de agosto de 2025
Resposta da Johnson Tiles UK
Hi Bev,
Thanks for taking the time to write a review, we are thrilled to hear you found the ordering process so easy. We hope you love your new tiles, please keep us in mind for any future tiling needs.
Many Thanks
Sophie
Beautiful tiles
I had 2 delivery's from johnson Tiles and i had to say first class from the delivery drivers they were helpful polite and friendly it a shame that I was meant to get one of my delivery on Thursday but unforgettable the wagon broke down not the drivers fault but I wasn't informed about this even i did write a email why didn't my delivery came on the day.. yes I did get my delivery next day but still no information about if my delivery was out the next day but am still happy with the quality and the look of my new porcelain tiles
7 de setembro de 2025
Resposta da Johnson Tiles UK
Hi John,
Thanks for taking the time to write a review, we are so glad you were happy with the tiles. We are sorry for the issue with the delivery, we use third party hauliers so can only pass on the information if we have been informed of an issue, but we are glad this was rectified and delivered the next day.
Many Thanks
Sophie
The samples arrived quickly and were…
The samples arrived quickly and were good quality.
4 de setembro de 2025
Resposta da Johnson Tiles UK
Hi Lynda,
We appreciate you taking the time to write a review and are thrilled you were happy with the samples and service received. We hope you found the right tiles for you, and will consider placing an order with us.
Many Thanks
Sophie
I had received free samples
I had received free samples. All in good condition, well packed.
Now, need to make a choice.
4 de setembro de 2025
Resposta da Johnson Tiles UK
Hi Katarzyna,
Thank you for taking the time to write a review, we are so pleased you were happy with our sample service. We hope you find the right tiles for your project, please let us know if we can be of any further help.
Many Thanks
Sophie
Resposta da Johnson Tiles UK
Hi Steven,
Thank you for taking the time to write a review, we are so pleased you were happy with the service recevied. We hope you love your new tiles.
Many Thanks
Sophie
Responses to my request for a sample…
Responses to my request for a sample tile and a subsequent order were quick, clear and helpful. A pleasure to do business with.
2 de setembro de 2025
Resposta da Johnson Tiles UK
Hi Maurice,
Thanks for taking the time to write a review, it is greatly appreciated. It is so great to hear you were impressed with the service, we hope you found the right tiles for your project.
Many Thanks
Sophie
Resposta da Johnson Tiles UK
Hi Jason,
We really appreciate you taking the time to write a review. We are so pleased you were happy with the customer service recevied, and hope you found the right tiles for your project.
Many Thanks
Sophie
Efficient service
Prompt response to my query and helpful suggestion for an alternative tile. Sample delivered swiftly, would recommend.
2 de setembro de 2025
Resposta da Johnson Tiles UK
Hi Joan,
Thanks so much for taking the time to write a review, we are so glad we could assist with your tile choice. We hope you found the right tile for your project, please let us know if we can be of any further help.
Many Thanks
Sophie
Good website and prompt delivery
31 de agosto de 2025
Resposta da Johnson Tiles UK
Hi Andrew,
Thanks for taking the time to write a review, we are so pleased you found the website easy to use and were happy with the service. We hope you love your new tiles.
Many Thanks
Sophie
Very good the tiles are lovely and I am…
Very good the tiles are lovely and I am very pleased with the service
30 de agosto de 2025
Resposta da Johnson Tiles UK
Hi Neil,
Thank you for taking the time to write a review, we are thrilled you were impressed with the tiles and service received. We hope you keep us in mind for any future tiling projects.
Many Thanks
Sophie
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