Cold called by a very persistent sales person. She said she was going to send a sample and then interrogated me about my skin type, skincare etc. She was very patronising, lecturing me about ingredien... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Cold called by a very persistent sales person. She said she was going to send a sample and then interrogated me about my skin type, skincare etc. She was very patronising, lecturing me about ingredien... Ver mais
A empresa respondeu
Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... Ver mais
A empresa respondeu
Matika Age Defying Cream by Lavie Labs. I've been using this product for more than 2 years, perhaps even longer than that. It is light, creamy, white, and loves my skin! It disappears leaving a ric... Ver mais
A empresa respondeu
After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... Ver mais
A empresa respondeu
A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.
London, Reino Unido
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Resposta da Lavie Labs

Resposta da Lavie Labs
Excellent experience dealing with customer service today (Cat). Have been using the product for 6 months now and can't fault the items or the team! Thanks again

Resposta da Lavie Labs
I had the Bosom exfoliator recommended to me but I was not available for my delivery and when I got in touch with DHL to redeliver unfortunately I was once more not able to be there, so I provided DHL with an alternative delivery address but just for good measure I also got back in touch with Lavie Labs to let them know the state of play and Wendy at customer service got back in touch with me almost immediately and went above and beyond what I expected and got in touch with DHL and managed to track and ensure my package was safely redelivered to an alternative address for me. This left me pleasantly surprised because in my experience most companies would have left you in the hands of the delivery company but Lavie made me feel reassured so I now know they actually care about their customers.

Resposta da Lavie Labs
Why has the packaging changed? The tube was far more user friendly, now there are two fiddly lids and a spatula which can easily be mislaid. This customer is not happy with the change. As a follow up to this review I received excellent feedback from Lavie who explained there had been a few problems with the pump action dispenser and most customers are happy with the new packaging. They are very kindly sending me FOC one of the few pump action dispensers they still have in stock so i am more than happy with that.

Resposta da Lavie Labs
The cream I found left my skin well moisturised. It is light and non sticky. It has a pleasant smell and I could smell it on my face the whole day. I %100 recommend this product.

Resposta da Lavie Labs
Absolutely amazing! I've been using for 7 months and can truly say it's changed my life. I was previously using Elemis and I find Lavie to be much better quality. The service is always great and the staff are always helpful with recommendations.

Resposta da Lavie Labs
I’ve been using Lavie Labs for a little while now and I have to say, I’m really impressed. The Matinika cream feels absolutely lovely on my skin — rich but not heavy, and it leaves my face soft and refreshed all day. I’ve noticed a healthier glow since I started using it.
It's as good, if not better than the Dior products I used previously.
All in all, I’m very pleased with both the product and the service!

Resposta da Lavie Labs
Three months in, and I'm really pleased with the products! Skin feels so much smoother after using the Matinika and Bosem combination.
I must also say the customer care are brilliant too, twice I have needed help and both times my query was dealt with within 24 hours
Will continue to recommend the products 👍🏽

Resposta da Lavie Labs
Brilliant creams skin felt so smooth and younger

Resposta da Lavie Labs
To be honest I haven’t been using long but the products are very hydrating and feel luxurious , I’ve started using a Qua Sha with the serum, a little goes a long way and very relaxing ☺️
I spoke with Cat from customer service and can’t fault, if you have any questions, you just email them and literally will contact you and answer any concerns on query…

Resposta da Lavie Labs
I love the cream, it's lightweight and you only need a small amount. It has made my skin very hydrated and wrinkles are not as visible, it has tightened my skin. Excellent customer service, if you have an enquiry by email it is answered very promptly.

Resposta da Lavie Labs
Product was fab, light, hydrating and smells gorgeous. My experience with this company also deserves the 5 stars. For once I could end my subscription without any hassle, usually companies make this a cumbersome task. Only ending as I need to save on outgoings. This was a massive plus for me, I now have trust in the company and will definitely use again in the future. Thank you to the team

Resposta da Lavie Labs
The Matinika facial cream from Lavie Labs is gorgeous 🥰. It has a light texture that absorbs into the skin. I have only been using the cream for a short time and my skin feels hydrated and softer. I reached out to the team via email and the staff were really nice and accommodating - thank you - Vanessa

Resposta da Lavie Labs
The product was brilliant and the service given by the providers was absolutely fantastic.

Resposta da Lavie Labs
I was very disappointed as I got phone call ref free skin care products they told me it’s free but u only had to pay £5 for delivery but unaware they taken £31 out of my bank 2 months later anyone else had this bad experience from them

Resposta da Lavie Labs
The product is of excellent quality, it has improved my skin and is silky smooth to apply, not greasy. The custom service has always been very helpful, even suggested a few things to try, I have been using the face cream for nearly 2 years. I would definitely recommend to family and friends
Delia Turner

Resposta da Lavie Labs
The only face cream that doesn’t sting my eyes and leaves my face feeling soft have been using for about 4 years now

Resposta da Lavie Labs
I have struggled for years to find affordable skin care that actually does what it claims to do. Now in my mid 50s I finally have. I started with Matinika day and night cream, it is so luxurious, but the most important thing for me, it works. After only 2 weeks I could see the difference with my wrinkles, my skin texture is softer and feels firmer with an amazing healthy glow. I also received a sample of their brightening gel, wow, I swear this little bottle is full of magic. My skin has never looked this good. Another great thing about Lavie Labs is their people, staff are an email or phone call away, they are friendly and very knowledgeable. Highly recommended.

Resposta da Lavie Labs
Amazing product, was called unexpectedly and was a little sceptical however the cream is the best I've ever tried and the service is amazing. Anything I have needed I have received a prompt response

Resposta da Lavie Labs
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