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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Cold called by a very persistent sales person. She said she was going to send a sample and then interrogated me about my skin type, skincare etc. She was very patronising, lecturing me about ingredien... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Matika Age Defying Cream by Lavie Labs. I've been using this product for more than 2 years, perhaps even longer than that. It is light, creamy, white, and loves my skin! It disappears leaving a ric... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Beleza e bem-estar

Escrito pela empresa

A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

926 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 94% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent experience dealing with…

Excellent experience dealing with customer service today (Cat). Have been using the product for 6 months now and can't fault the items or the team! Thanks again

29 de setembro de 2025
Opinião espontânea
logótipo da Lavie Labs

Resposta da Lavie Labs

Thank you for your feedback, I will make sure this is passed on to Cat. We are really glad you are loving the product!

Classificada 5 em 5 estrelas

The Customer service left me pleasantly surprised.

I had the Bosom exfoliator recommended to me but I was not available for my delivery and when I got in touch with DHL to redeliver unfortunately I was once more not able to be there, so I provided DHL with an alternative delivery address but just for good measure I also got back in touch with Lavie Labs to let them know the state of play and Wendy at customer service got back in touch with me almost immediately and went above and beyond what I expected and got in touch with DHL and managed to track and ensure my package was safely redelivered to an alternative address for me. This left me pleasantly surprised because in my experience most companies would have left you in the hands of the delivery company but Lavie made me feel reassured so I now know they actually care about their customers.

22 de agosto de 2025
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Resposta da Lavie Labs

We are so glad you feel well looked after. I will be sure to pass the feedback on to Wendy! I hope you enjoy the Bosom!

Classificada 5 em 5 estrelas

Why has the packaging changed

Why has the packaging changed? The tube was far more user friendly, now there are two fiddly lids and a spatula which can easily be mislaid. This customer is not happy with the change. As a follow up to this review I received excellent feedback from Lavie who explained there had been a few problems with the pump action dispenser and most customers are happy with the new packaging. They are very kindly sending me FOC one of the few pump action dispensers they still have in stock so i am more than happy with that.

25 de setembro de 2025
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Resposta da Lavie Labs

Thank you for your honest review Alison! You are completely right, we had some issues with the dispenser so changed the packaging. I'm glad the team have looked after you and should you have any issues going forward please reach out!

Classificada 5 em 5 estrelas

The cream I found left my skin well…

The cream I found left my skin well moisturised. It is light and non sticky. It has a pleasant smell and I could smell it on my face the whole day. I %100 recommend this product.

18 de agosto de 2025
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Resposta da Lavie Labs

We are really glad you are loving the Matinika and thank you so much for your kind feedback!

Classificada 5 em 5 estrelas

Absolutely amazing

Absolutely amazing! I've been using for 7 months and can truly say it's changed my life. I was previously using Elemis and I find Lavie to be much better quality. The service is always great and the staff are always helpful with recommendations.

15 de setembro de 2025
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Resposta da Lavie Labs

Thank you so much for the kind words! We are glad you are enjoying the products and that the team are looking after you!

Classificada 5 em 5 estrelas

I’ve been using Lavie Labs for a little…

I’ve been using Lavie Labs for a little while now and I have to say, I’m really impressed. The Matinika cream feels absolutely lovely on my skin — rich but not heavy, and it leaves my face soft and refreshed all day. I’ve noticed a healthier glow since I started using it.

It's as good, if not better than the Dior products I used previously.

All in all, I’m very pleased with both the product and the service!

21 de agosto de 2025
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Resposta da Lavie Labs

Thank you for your kind words, we are really glad you are loving the Matinika and the team is looking after you!

Classificada 5 em 5 estrelas

Three months

Three months in, and I'm really pleased with the products! Skin feels so much smoother after using the Matinika and Bosem combination.

I must also say the customer care are brilliant too, twice I have needed help and both times my query was dealt with within 24 hours

Will continue to recommend the products 👍🏽

11 de setembro de 2025
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logótipo da Lavie Labs

Resposta da Lavie Labs

Thank you for the kind review! We are really happy you are enjoying the products and the service!

Classificada 4 em 5 estrelas

Brilliant creams

Brilliant creams skin felt so smooth and younger

3 de setembro de 2025
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Resposta da Lavie Labs

Hi Sarah, thanks for your review. If you have any suggestions that could improve the service you have received please let us know!

Classificada 5 em 5 estrelas

Excellent service

To be honest I haven’t been using long but the products are very hydrating and feel luxurious , I’ve started using a Qua Sha with the serum, a little goes a long way and very relaxing ☺️
I spoke with Cat from customer service and can’t fault, if you have any questions, you just email them and literally will contact you and answer any concerns on query…

4 de setembro de 2025
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Resposta da Lavie Labs

Thank You so much for the kind words Amanda, We are so glad that you are loving the products and are happy with the service you recieved!

Classificada 5 em 5 estrelas

I love the cream

I love the cream, it's lightweight and you only need a small amount. It has made my skin very hydrated and wrinkles are not as visible, it has tightened my skin. Excellent customer service, if you have an enquiry by email it is answered very promptly.

2 de setembro de 2025
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logótipo da Lavie Labs

Resposta da Lavie Labs

Thank you so much for the kind review. We are really glad you're enjoying the products and that the Customer Care team are looking after you!

Classificada 5 em 5 estrelas

Amazing product and customer service

Product was fab, light, hydrating and smells gorgeous. My experience with this company also deserves the 5 stars. For once I could end my subscription without any hassle, usually companies make this a cumbersome task. Only ending as I need to save on outgoings. This was a massive plus for me, I now have trust in the company and will definitely use again in the future. Thank you to the team

1 de setembro de 2025
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Resposta da Lavie Labs

Thank you Laura! I will ensure your kind words are fed back to the customer service team. We look forward to welcoming you back in the future. Please reach out!

Classificada 5 em 5 estrelas

A slice of heaven in a pot

The Matinika facial cream from Lavie Labs is gorgeous 🥰. It has a light texture that absorbs into the skin. I have only been using the cream for a short time and my skin feels hydrated and softer. I reached out to the team via email and the staff were really nice and accommodating - thank you - Vanessa

29 de agosto de 2025
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logótipo da Lavie Labs

Resposta da Lavie Labs

Thank you so much for the glowing review Vanessa! We are so happy you are enjoying the product and the customer service team looked after you!

Classificada 5 em 5 estrelas

The product was brilliant and the…

The product was brilliant and the service given by the providers was absolutely fantastic.

6 de agosto de 2025
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logótipo da Lavie Labs

Resposta da Lavie Labs

We are thrilled you are enjoying the product. We pride ourselves on our customer service. We are grateful to be a part of your skincare journey!

Classificada 1 em 5 estrelas

I was very disappointed as I got phone…

I was very disappointed as I got phone call ref free skin care products they told me it’s free but u only had to pay £5 for delivery but unaware they taken £31 out of my bank 2 months later anyone else had this bad experience from them

25 de agosto de 2025
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logótipo da Lavie Labs

Resposta da Lavie Labs

I am really sorry to hear that you weren't clear that after your 30 day free trial, should you not contact us, that this continues into a subscription. This is confirmed within the welcome email and also in the terms and conditions of the call. Please contact support@lavielabs.com so we can look into your specific case.

Kind regards,
Cat

Classificada 5 em 5 estrelas

excellent quality &service

The product is of excellent quality, it has improved my skin and is silky smooth to apply, not greasy. The custom service has always been very helpful, even suggested a few things to try, I have been using the face cream for nearly 2 years. I would definitely recommend to family and friends
Delia Turner

21 de agosto de 2025
Opinião espontânea
logótipo da Lavie Labs

Resposta da Lavie Labs

Thank you for your kind words Delia! We are so glad to hear that you are enjoying the Matinika and we pride ourselves on our customer service!

Kind regards,
Cat

Classificada 5 em 5 estrelas

The only face cream that doesn’t sting…

The only face cream that doesn’t sting my eyes and leaves my face feeling soft have been using for about 4 years now

16 de agosto de 2025
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logótipo da Lavie Labs

Resposta da Lavie Labs

Thank you for the review Mandy! We are so glad you are enjoying the cream. We value you as part of the family!

Cat

Classificada 5 em 5 estrelas

This moisturiser actually works

I have struggled for years to find affordable skin care that actually does what it claims to do. Now in my mid 50s I finally have. I started with Matinika day and night cream, it is so luxurious, but the most important thing for me, it works. After only 2 weeks I could see the difference with my wrinkles, my skin texture is softer and feels firmer with an amazing healthy glow. I also received a sample of their brightening gel, wow, I swear this little bottle is full of magic. My skin has never looked this good. Another great thing about Lavie Labs is their people, staff are an email or phone call away, they are friendly and very knowledgeable. Highly recommended.

15 de agosto de 2025
Opinião espontânea
logótipo da Lavie Labs

Resposta da Lavie Labs

Amanda, thank you for your kind words. We work really hard to offer the best product at the most affordable price via our subscription service. We are glad you love the Matinika and Brightening gel and look forward to your feedback of the other products as you try them!

Classificada 5 em 5 estrelas

Great cream

Amazing product, was called unexpectedly and was a little sceptical however the cream is the best I've ever tried and the service is amazing. Anything I have needed I have received a prompt response

11 de agosto de 2025
Opinião espontânea
logótipo da Lavie Labs

Resposta da Lavie Labs

Thank you for your review Karen, We are delighted that you have joined the Matinika monthly program and are enjoying the products! We strive to provide the best service possible so I will ensure this lovely feedback is passed on to the team!

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