Cold called by a very persistent sales person. She said she was going to send a sample and then interrogated me about my skin type, skincare etc. She was very patronising, lecturing me about ingredien... Ver mais
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Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... Ver mais
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Matika Age Defying Cream by Lavie Labs. I've been using this product for more than 2 years, perhaps even longer than that. It is light, creamy, white, and loves my skin! It disappears leaving a ric... Ver mais
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After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... Ver mais
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Informações sobre a empresa
Escrito pela empresa
A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.
Informações de contacto
London, Reino Unido
- support@lavielabs.com
- www.lavielabs.com
4,2
Bom
926 opiniões
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
First class service
Concerns were addressed promptly and efficiently.
Friendly, understanding staff dealt with issues with good knowledge and empathy. First class service.
8 de maio de 2025
Opinião espontânea
Resposta da Lavie Labs
Thank you so much for your kind words! We're delighted to hear that you felt well-supported and that our team was able to address your concerns with care and efficiency. Providing first-class service is always our goal, and it’s wonderful to know that it made a difference.
Customer Support Team
Absolutely amazing product well worth…
Absolutely amazing product well worth the money and the team are friendly full of knowledge and really help full
Highly Recommend to anyone this skin care range is Truly Fantastic
FIVE STARS
29 de abril de 2025
Resposta da Lavie Labs
Thank you so much for your amazing feedback! 🌟 We're thrilled to hear you love the skincare range and had a great experience with our team. Your recommendation means the world to us! 💖
Good service
25 de abril de 2025
Resposta da Lavie Labs
Thank you! We're glad you were happy with the service. 😊 Thank you again for being such a loyal and valued part of the Lavie family. If there’s ever anything you need, please don’t hesitate to reach out — we’re always here for you.
Fabulous products and great customer service.
Absolutely gorgeous products and the customer service is top notch. I've been a customer of Lavie for several years now and my skin has never looked better. I am constantly getting comments about how young I look and it is down to these. What makes the company really special those is the incredible customer service, whether it is just when ordering or asking a query about skincare, they genuinely love what they do and go out of their way to create a loyal customer base. Highly recommended.
28 de abril de 2025
Opinião espontânea
Resposta da Lavie Labs
Hi Lynsey,
Thank you so much for your beautiful message — it truly made our day!
We are absolutely delighted to hear how much you love our products and that they have made such a positive difference for your skin. Knowing that you feel confident and receive compliments is exactly what we strive for.
Your kind words about our customer service mean the world to us. We genuinely care about each of our customers, and it’s incredibly rewarding to hear that this shines through in your experience with Lavie.
Thank you again for being such a loyal and valued part of the Lavie family. If there’s ever anything you need, please don’t hesitate to reach out — we’re always here for you.
Wishing you continued radiance and happiness,
Customer Support Team
KEEP ON USING IT!
Matika Age Defying Cream by Lavie Labs. I've been using this product for more than 2 years, perhaps even longer than that. It is light, creamy, white, and loves my skin! It disappears leaving a rich feel to my cheeks, face and décolleté. I think about trying something different, perhaps something local, but know I would be disappointed so I just placed an order for another 3 jars! Thank you, Lavie Labs!!!
26 de abril de 2025
Opinião espontânea
Resposta da Lavie Labs
Thank you so much for your continued love and loyalty! 💖 We’re beyond happy to hear how well the Matika Age Defying Cream works for your skin—it truly is a favorite for a reason. Your kind words mean the world to us, and we’re so glad you’re sticking with us. Enjoy your next 3 jars! 😊✨
Amazing results with the Brightening…
Amazing results with the Brightening Gel and then Matinka Cream
5 Stars
26 de abril de 2025
Opinião espontânea
Resposta da Lavie Labs
Thanks so much for your glowing review! ✨ We're thrilled to hear you're loving the Brightening Gel and Matinka Cream combo. Your radiant results are what we aim for! 💛
Best Skincare company in the UK
Best Skincare company in the UK, Highly recommend! solved all my issues.
1 de abril de 2025
Opinião espontânea
Resposta da Lavie Labs
We're so happy to hear that our products have made a difference for you! Thank you for your kind words and support—it means the world to us 💛
I have used the cream fir years ...had…
I have used the cream fir years ...had a surplus niw used up....so bought snow more ....everyone asks what us my secret...I am 78....abd most people think I am un my sixties.....fab cream x
14 de abril de 2025
Resposta da Lavie Labs
Wow, thank you so much for sharing that! 💖 We’re absolutely thrilled to hear how much you love the cream — and what an incredible compliment to be mistaken for someone in your sixties at 78! ✨ You’re living proof that taking care of your skin pays off. We’re so glad to be part of your secret! 🥰 Here's to staying fabulous! xx
Excellent product
7 de abril de 2025
Resposta da Lavie Labs
Awesome to hear that! Thanks for the love — let us know if there's anything else we can do for you 🙌
Excellent products
Excellent products, service and making a difference to my skin already.
2 de abril de 2025
Resposta da Lavie Labs
Thank you so much for your kind words! We're thrilled to hear you're loving the products and already noticing a difference in your skin. Your support means the world to us! 💛
Aweful company scammers take money from…
Aweful company scammers take money from your account I suggest any woman or man DONT BUY ANYTHING FROM THEM they take your money again and again and again I’m taking these to small claims court by 5pm please don’t buy this go boots or anywhere but these scammers worst customer service ever what company only has email or whattsapp number for customers mmmmmmmm
6 de março de 2025
Opinião espontânea
Resposta da Lavie Labs
Hi Ahmed,
We’ve looked into the matter, and it appears you are not a customer of ours. Given that, we kindly urge you to investigate the situation more thoroughly before making public statements or posting negative reviews about our business.
Posting inaccurate or misleading information can be damaging and unfair, especially when there is no direct relationship between your experience and our company. We respectfully request that you remove the review in question.
Should it remain, we will be left with no choice but to respond publicly and, if necessary, share our own experience regarding your company to ensure transparency and fairness.
We hope this can be resolved amicably and quickly.
Best regards,
Customer Support Team
The eye serum is Great for under eye bags
The eye serum is brilliant it gets rid of bags under the eye it's great. The only down side is the very small bottle. The price is extortionate for the the amount you get . Maybe you could make the quantity greater for the price.
29 de março de 2025
Opinião espontânea
Resposta da Lavie Labs
Thank you for your review! We're so happy to hear that you love the eye serum and that it’s helping to reduce under-eye bags—delivering visible and effective results is exactly what we strive for!
Like all premium brands, our Eye Serum comes in the industry-standard 15ml size. This is because the formula is highly concentrated, meaning only a small amount is needed per application to achieve optimal results. While we understand that pricing is a consideration, we focus on using high-quality, carefully selected ingredients that provide maximum benefits with each drop. This ensures that even a small bottle lasts a long time while delivering noticeable improvements.
We truly appreciate your feedback and your support! If you’re happy with the results and experience, we’d love for you to reconsider your rating—we always strive to provide a 5-star experience and would love to know how we can make that happen for you! Please don’t hesitate to reach out if there’s anything else we can do for you.
Product review with out come
I think it would be good to have sample pots as I have one that I can not use it made my face feel like it was on fire which will mean pennies wasted but the rest very good
Service impeccable
26 de fevereiro de 2025
Resposta da Lavie Labs
Thank you for your feedback! We're glad you enjoyed most of the products and appreciated our service. We're sorry to hear one of the products caused discomfort, and your suggestion about offering sample pots is very helpful. We'll definitely consider it to improve the experience.
Waiting for new product.
I have bought a lot of products from Guy, he is the best. My complaint is with the pump action containers, the immortality ones, they don't seem to work. I have deconstructed 3 immortality tubes and put the contents into a empty jar from Matinika. We pay so much for this, and the pump action on the immortality cream container doesn't work
Update. A call from Guy, very apologetic, he's assured me the product is in a jar going forward.
Happy days.
Thank you
31 de dezembro de 2024
Opinião espontânea
Resposta da Lavie Labs
Thank you for being a valued customer and for your kind words about Guy! We’re sorry to hear about your experience with the pump containers. Our packaging is designed to preserve product integrity and ensure proper dispensing, but we understand your frustration if it’s not working as expected.
Please reach out to our support team at support@lavielabs.com, and we’d be happy to assist you with a solution. Your feedback is important to us, and we appreciate the opportunity to make things right.
AVOID AT ALL COSTS
Updated....
Finally received a refund after emailing every day very poor communication, sent me a RMA with incorrect products on...had i not checked i doubt i would of received a refund....i personally would steer clear ....
would give no stars if I could, no communication regarding a return address, I cancelled my order, still taking money from my bank, I am preparing a case for Trading Standards.
Sorry lavielabs your reply is all lies....I have been emailing you virtually every day ...funny how I get a response occasionally....and yes I check my spam every day.....I'll leave it to the authorities to deal with, I've cancelled any further payments to you, no doubt you'll be running me down now....😂
5 de março de 2025
Opinião espontânea
Resposta da Lavie Labs
We’re sorry to hear about your experience. Our team has attempted to contact you via email and phone but has not received a response. We take these matters seriously and are happy to assist you. Please reach out to us at support@lavielabs.com, and we will do our best to resolve any concerns.
We appreciate the opportunity to address this directly and efficiently.
I tried the products was not happy…
I tried the products was not happy phoned them spoke to someone because I could not recall some of what I was told during the original call they said they will send the recording
But that didn't happen I then told another man I wanted to send them back and he agreed
But no details where being sent to me so kept on
Then spoke to another man who first said no I could not send them back eventually he said he will listen to recording and then he agreed I could send them back and get refunded
That still didn't happen it's been holy hell trying gate return details
Then I get told it to late to return
And that I was not told I could of had copy of recordings and also no one said anything to me about returning them and getting refunded
So after many back and forth they finally sent me return address and asked me for proof of receipt
Had my stuff I asked when am I going to be refunded and they said they are not
So not only am I not having my money back but they are refusing to return my property to unless I agree to close complain that's not happening me so has of today the 12th of February I have still not had my property returned to me
8 de julho de 2024
Opinião espontânea
Resposta da Lavie Labs
Thank you for sharing your feedback. We understand your frustration and regret that your experience did not meet your expectations. We do want to clarify, however, that we have always followed our clear policies, including the 45-day money-back guarantee, which far exceeds industry standards.
As per your post, you mentioned that you did not like the products, which is why you decided to return them. Please note, we never requested that you return them—this was entirely your decision.
Our team has carefully reviewed the interactions with you, including the calls, and it was communicated that refunds are not issued after the 45-day period. We also want to emphasise that the products are being returned to you as per your request.
We take all feedback seriously and are committed to maintaining transparency and fairness in our business practices. However, the statements you’ve made in your review are inaccurate and damaging to our reputation.
We consider this matter resolved in accordance with our policies. If you have any further concerns or wish to discuss this in more detail, please contact us directly at support@lavielabs.com.
Hi this is Karin I was so happy to hear…
Hi this is Karin I was so happy to hear back from you!
I had a Bad experience with Lawie
I was with Daniela she is so sweet and I was happy with her! Until Guy come in then pitcher ! I spent 1,600.00 dollars with him and Wendy it was a disaster sending out wrong stuff which had to return ! The Tried to sell me stuff I don’t use I had to return! I paid $200.00 a month which
Wendy messed up with my Bank it got so bad the Bank would not do any more Business with her! I told Guy about it he did not wont to her any off it ! Told me you will never buy anything from Lawie
You have to order from the internet!
Further more I had to open a new Bank Account to finish making my payments to
Him thru Wendy! She is awful dont know what she is doing, Guy stud up for her!
Well enough it was not a good experience!
I paid him off and don’t won’t nothing to do with him!
All my best to you, thank you for your
Sweet words! Karin!
18 de setembro de 2024
Opinião espontânea
Resposta da Lavie Labs
Hi Karin,
Thank you for sharing your experience. I’m sorry to hear things didn’t go as smoothly as they should have, especially after your positive experience with Daniela. I can understand how frustrating the situation must have been, and I truly appreciate you bringing it to our attention.
Your feedback is valuable, and we will make sure it’s shared with the team so we can continue improving. If you ever have any further questions or if there’s anything else we can help with, please feel free to reach out to us at support@lavielabs.com.
Very swift delivery of my favourite…
Very swift delivery of my favourite face cream thank you.
3 de fevereiro de 2025
Resposta da Lavie Labs
You're very welcome! 😊 So glad you received it quickly and that you love it! Enjoy your face cream! 💕✨ We truly appreciate your support and look forward to continuing to serve you. Thanks again for the 5-star review 🌟😊
I was not happy with misunderstanding…
I was not happy with misunderstanding of length of renewal, I would rather have had less products for a shorter time which I took to be the case.
Products are good but too expensive in the long run. I thought I had expressed this clearly.
However, on positive side I like most of the products.
24 de janeiro de 2025
Resposta da Lavie Labs
Thank you for your feedback. We’re glad to hear you enjoy our products, but we understand your concerns regarding the renewal length and pricing. We strive to provide clear information about our subscription options and would love to discuss a solution that better suits your needs.
Please reach out to our support team at support@lavielabs.com, and we’d be happy to assist you with any adjustments. Your satisfaction is important to us, and we truly appreciate your support.
I absolutely love the Matinika’ cream
I absolutely love the Matinika’ cream. This is my second purchase and hope to remain in doing so too. My skin feels like it’s finally getting a good drink whilst not feeling too tacky afterwards and having it look like a difference is being made with using one jar! Wrinkles seem like they’ve faded,less blotchy areas and smoother all over. Just healthy, and people have noticed a glow in my skin. I use it with No.7 protect and perfect serum and it’s a great combination for me,as the other products are too expensive to purchase together, but I love the cream! Fast delivery too. Highly recommend this product.5🌟🌟🌟🌟🌟
23 de janeiro de 2025
Resposta da Lavie Labs
Thank you so much for your glowing review! We’re thrilled to hear that the Matinika cream has made such a positive difference for your skin. It’s great to know that it’s providing the hydration and smoothness you’re looking for without feeling tacky. We’re also happy that the combination with the No.7 serum is working so well for you! We truly appreciate your support and look forward to continuing to serve you. Thanks again for the 5-star review and for recommending our product! 🌟😊
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