The Leasehold Advisory Service Opiniões 

1509
TrustScore: 4 em 5

4,0

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Classificada 5 em 5 estrelas

While it took a while for a reply, (7-8 days?) the information given was detailed and understandable, and has put me in a very good position to go forward with a lease extension. I am very grateful to... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

The problem with the LAS is the cookie cutter advice they give. It's not the fault of the person answering the phone and she did try to give me a full answer, but it was stuff that I already knew.... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Edit I have since received my response. Thanks for your help. I have sent a further email just for clarification on one point. My enquiry has been closed but I cannot find any response. I'm disa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Speedy, very detailed, point by point accurate response to my leaseholder query. I find this a very helpful platform to use, so I can approach my landlords with legal speech to my housing issues.

A empresa respondeu

Informações sobre a empresa

  1. Serviços jurídicos

Escrito pela empresa

The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 94% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(1509)

182 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Rights about contribution to Reserves.

The professional adviser did not answer my specific question about Reserves . She merely gave me the procedure and what my rights are regarding service charges and how to apply to the FTT. When I asked her for links she replied there are no links to give me. So I am disappointed.

15 de agosto de 2026
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Resposta da The Leasehold Advisory Service

Thank you for your feedback. We’re sorry to hear you were disappointed and felt your specific question was not fully addressed. Our service provides general, initial legal advice, but we appreciate that this did not meet your expectations on this occasion.

Classificada 4 em 5 estrelas

Helpful in a very difficult situation

Helpful in a very difficult situation

11 de agosto de 2026
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Resposta da The Leasehold Advisory Service

Thank you for your review. We’re glad our service was of help during a difficult situation, and we wish you all the best moving forward.

Classificada 5 em 5 estrelas

Excellent information on…

Excellent information on leaseholders.The caller spoke in great detail and explained in plain english

11 de agosto de 2026
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Resposta da The Leasehold Advisory Service

Thank you for your 5-star review. We’re pleased our adviser was able to provide detailed support with your enquiry.

Classificada 5 em 5 estrelas

The spread in which you got back to me…

The speed in which you got back to me was amazing I needed the advise quickly & you certainly delivered, if I have any more questions I will certainly be contacting you again many thanks Pat x

10 de agosto de 2026
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Resposta da The Leasehold Advisory Service

Thank you for your 5-star review! We’re pleased our service was able to support you.

Classificada 1 em 5 estrelas

Terrible service

Terrible service from the advisor I spoke with. She was very hard to understand abrupt and rude. She would not let me speak. I tried to but she said 'have you finished '! The whole conversation was very rushed. She was impatient. Very unhelpful.
The advice she gave was as if reading from a script. Copilot was more helpful.
I was very disappointed with the advisor. I won't be using this service again.

10 de agosto de 2026
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Resposta da The Leasehold Advisory Service

Thank you for your feedback, Amanda. We’re sorry to hear about your experience and that you felt the conversation was rushed and unhelpful. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. If you would like us to look into what happened, please feel free to contact us at info@lease-advice.org

Classificada 5 em 5 estrelas

The advisor i spoke to was very calm…

The advisor i spoke to was very calm and patient as i was nervous and stressed but guided my through what I needed to do. Not the advisors fault but it is a challenging stressful situation when you going through this but when you have one whose alm is to help you it's much appreciated

12 de agosto de 2026
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Resposta da The Leasehold Advisory Service

Thank you for your 5-star review. We’re pleased our adviser was able to support you during a stressful time, and we wish you all the best with your situation moving forward.

Classificada 5 em 5 estrelas

The adviser was very helpful and knowledgeable.

The adviser, Armani, was very helpful, and gave great advice, signposting that there are financial organisations that I can contact, and that I can book another appointment with the Leasehold Advisory Service.

10 de agosto de 2026
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Resposta da The Leasehold Advisory Service

Thank you for your kind review! We’re pleased Amani was able to provide helpful advice.

Classificada 4 em 5 estrelas

I have used your service many times…

I have used your service many times seeking answers in the darkness of leasehold property management. A lot more needs to be done to drag the system into our century. That you are free and available is a boon. Keep up the good work. Title. light in the Sarkness

12 de agosto de 2026
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Resposta da The Leasehold Advisory Service

Thank you for your review! We’re happy our service has been helpful to you.

Classificada 5 em 5 estrelas

Great customer services

Great customer services, advised me and answered my questions, I highly recommend that you contact these guys if you experiencing any issues.
Thank you.

4 de agosto de 2026
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Resposta da The Leasehold Advisory Service

Thank you for your lovely review! We’re glad we were able to answer your questions and provide advice.

Classificada 4 em 5 estrelas

Very prompt and responsive

Very prompt, reliable and helpful. Generous with time and responsive in a timely way. Not able to advise on everything but are clear where this is the case.

12 de agosto de 2026
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Resposta da The Leasehold Advisory Service

Thank you for your review. We’re pleased you found the service helpful.

Classificada 1 em 5 estrelas

Didn’t help didn’t advise either said…

Didn’t help didn’t advise either said could not assist he didn’t understand the enquiry

12 de agosto de 2026
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Resposta da The Leasehold Advisory Service

Thank you for your feedback. We’re sorry to hear about your experience and that you felt your enquiry was not addressed. If you would like us to look into this further, please contact us at info@lease-advice.org.

Classificada 5 em 5 estrelas

RTM - Rights

Really helped confirm & cement my understanding of the rights of an RTM. In particular our options when faced with the previous management company having not transferred funds after 3 months since the Acquisition.

11 de agosto de 2026
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Resposta da The Leasehold Advisory Service

Thank you for your 5-star review. We’re pleased you found our service helpful.

Classificada 5 em 5 estrelas

Clear information demonstrating…

Clear information demonstrating knowledge.
Offer to continue with support if required

11 de agosto de 2026
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Resposta da The Leasehold Advisory Service

Thank you for your 5-star review. We’re pleased you found the advice useful.

Classificada 5 em 5 estrelas

Great advisor

Great advisor, clear communication and very helpful

11 de agosto de 2026
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Resposta da The Leasehold Advisory Service

Thank you for the 5-star review. We’re glad our adviser was able to help.

Classificada 5 em 5 estrelas

Great service

Great service, great for getting advice on some of the pitfalls and problems relating to Leasehold and supportive, a reminder your not totally alone.

11 de agosto de 2026
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Resposta da The Leasehold Advisory Service

Thank you for your 5-star review. We’re pleased our service could provide help and reassurance with your enquiry.

Classificada 5 em 5 estrelas

Knowledgeable and came across sincere…

Knowledgeable and came across sincere wanting to help me.
Good advice which I followed up on,
Believe now I have won my case after being able to quote my advice .
Thank you

10 de agosto de 2026
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Resposta da The Leasehold Advisory Service

Thank you for your 5-star review! We’re delighted our adviser was able to provide guidance.

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