L&Q  Opiniões 9662

Resposta da L&Q

Há 4 dias

Hi Selam,

Thank you so much for leaving us a review.

We’re very sorry to hear about your disappointing experience, and we understand how frustrating it can be when you haven't received the support you needed. Your feedback is very important to us, as we always strive to provide excellent service, and we're sorry that we fell short this time.

We're always here to help, and if you’d like to discuss your concerns in more detail, we’d very much love to hear from you. Please feel free to email your details and concerns to us at contact@lqgroup.org.uk (with ‘Trustpilot’ as the subject). We’d be glad to assist you in any way we can.

Many thanks,
Customer Service Team

Resposta da L&Q

Há 4 dias

Hi Abdelghani,

Thank you for taking the time to share your recent experience with us.

We're truly sorry to hear that you had a negative experience with our team and that the service you received was not up to our usual standards. This is not the kind of experience we want for our customers, and we sincerely apologise for any disappointment or inconvenience caused.

If there's anything else we can do to help or if you have any further concerns, please let us know - we're more than happy to assist you in any way we can. You can reach our dedicated team by email at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject.

Thank you again for sharing your feedback with us.

Customer Service Team

Resposta da L&Q

Há 4 dias

Hi Audrey,

Thank you so much for your 5-star review! 😊

We're thrilled to hear that you're happy with the completed jobs and the guidance provided by our operatives. It's wonderful to know they delivered great service, and your kind feedback helps us recognise the excellent work they're doing for our residents.

We truly appreciate you sharing this with us, and we look forward to completing the additional jobs for you!

Thank you once again from all of us!

Customer Service Team

Resposta da L&Q

Há 4 dias

Hi Smita,

Thank you so much for taking the time to leave us a review.

We understand your frustration regarding the lack of upgrades to your kitchen and bathroom over the past 16 years. We know how disappointing it can be when promises aren’t fulfilled, and we sincerely apologise for not meeting your expectations.

All new component renewals are managed by our planned maintenance team, who review and decide each year which homes are most in need of a new kitchen or bathroom. To help with these decisions, they use information from the surveys we have previously carried out on your home. Unfortunately, we can only confirm if your home is on the current programme within the financial year, and we’re unable to provide details about future programmes. We understand this can feel like a lengthy process, but please be assured that your home will eventually be included in one of our planned maintenance programmes.

In the meantime, we’re happy to carry out repairs to your existing kitchen and bathroom, and we strongly encourage you to report any issues to us in the usual way. It’s concerning to hear that your hot water is too hot to use, and we also recommend you reach out to us so we can better understand the situation and assist you further with this.

You’re always welcome to email our team with ‘Trustpilot’ as your email subject at contact@lqgroup.org.uk, and we’ll be happy to help however we can.

Many thanks again for your feedback! 🙂

Customer Service Team

Resposta da L&Q

Há 4 dias

Hi Jeff,

Thank you so much for your review!

We're pleased to hear that one of your repairs has finally been completed. We appreciate you sharing this with us and hope the outcome met your expectations.

Thank you as well for letting us know about the major works that are still pending. We understand that these processes can take time, but please know that we're always happy for you to reach out if you'd like an update.

You’re welcome to contact us anytime through your preferred channels or by emailing our dedicated team at contact@lqgroup.org.uk. Please mention 'Trustpilot' in the subject line so we can assist you more efficiently.

Thank you again for your feedback 🙂

Customer Service Team

Resposta da L&Q

Há 4 dias

Hi Saima,

Thank you so much for sharing your review and concerns with us.

We're very sorry to hear about your experience with our contractor, and we apologise profusely for any dissatisfaction this has caused. We understand how frustrating this must be for you, and we want you to know that we're always here to help and support you with any difficulties you may have encountered.

If there's anything more we can do to assist, please feel free to email us at contact@lqgroup.org.uk (with 'Trustpilot' in the subject line). It would be our utmost pleasure to help you in any way we can.

Many thanks,
Customer Service Team

Resposta da L&Q

Há 4 dias

Hi Keith,

Thank you so much for leaving a review following a recent repair to your front door.

We’re super happy to know you had a 5-star experience with our maintenance operative, and it’s reassuring for us to know they’re doing an amazing job for our residents.

We greatly appreciate you taking the time to share this with us, and we hope we can assist you again soon 🙂

Many thanks again!

Customer Service Team

Resposta da L&Q

Há 4 dias

Hi Florence,

Thank you so much for taking the time to leave us a 4-star review! 🙂

We're delighted to hear that you're happy with the overall quality of our service. Your feedback is very reassuring, and we truly appreciate you sharing your thoughts with us.

We understand your concerns about the waiting time for appointments, especially when our maintenance team isn't able to complete the repair during their first visit to your home. We're very sorry for any disappointment or inconvenience this may have caused.

Please know that we're always striving to improve our service, and your feedback is incredibly helpful in guiding us. Thank you again for sharing your valuable thoughts with us!

Customer Service Team

Resposta da L&Q

Há 4 dias

Hi Ebbs,

Thank you for your review and for sharing your concerns with us.

We’re deeply sorry to hear about your dissatisfaction with the tap replacement and the distress it has caused. Please know that it’s never our intention to make you feel this way, as we always aim to provide quality service. We truly regret that your experience fell short on this occasion.

You mentioned that the new tap is underperforming, and we’d love to gather more details about this. If you feel the tap isn’t working as it should, please let us know if you haven’t already, so we can better understand the issue and help resolve it.

To help us assist you further, feel free to email us at contact@lqgroup.org.uk (with 'Trustpilot' in the subject line), and one of our advisors will be happy to help in any way we can.

Many thanks,
Customer Service Team

Resposta da L&Q

Há 4 dias

Hi Fredrick

Thank you so much for taking the time to leave us a review.

Your feedback is very important to us, and we're truly sorry to hear about the leak after the initial repair. We completely understand how frustrating this must be for you, especially with the delay in getting another plumber to your home.

We completely understand your disappointment and kindly ask that you try to contain the leak as best as you can in the meantime. However, if the leak gets worse and you're no longer able to manage it, please let us know right away by calling us on 0300 456 9996 so we can provide further advice and support.

You can also reach our team by email at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject.

Please know that we have shared your comments with our management team to help us improve our service for all our residents.

Thank you again for your feedback 😊

Customer Service Team

Resposta da L&Q

Há 4 dias

Hi Carol

Thank you so much for your 5-star review! 😊

Your kind feedback means a lot to us, and we're thrilled to hear that you received excellent service. Delivering top-notch service is our aim, and it’s made our day to know this has been your experience with us.

We hope we have the opportunity to help you again soon!

Many thanks,
Customer Service Team

Resposta da L&Q

Há 5 dias

Hi Juan,

Thank you so much for your valuable feedback! 🙂

We really appreciate you taking the time to share your thoughts with us, and we’re sorry if our services didn’t fully meet your expectations on this occasion.

We understand that waiting times for appointments can sometimes be longer than expected, and we completely understand the frustration this can cause. Please be rest assured that we always offer the first available appointment, and if an earlier slot happens to become available, our work planners will reach out to you. Whilst we can’t guarantee this, we’ll always do our best to offer an earlier appointment whenever possible

If you have any further questions or concerns, our team is always here to help. You’re more than welcome to contact us at any time through your preferred channels or by email at contact@lqgroup.org.uk. Please include 'Trustpilot' in your email subject line so we can assist you promptly.

Many thanks again for your feedback!

Customer Service Team

Resposta da L&Q

Há 5 dias

Hi Barbara,

Thank you so much for leaving us a review following your recent experience with our contractor.

We're very sorry to learn that your initial visit didn’t go as well as expected, and we sincerely apologise for the disappointment and inconvenience this caused you.

We’re glad to hear that the second visit went much better and that the fault was identified.

Your feedback helps our contractor improve their service, so we truly appreciate you sharing this with us. We’ll be sure to address this internally to ensure better diagnostic accuracy from our contractor in the future.

Many thanks again for your valuable feedback! 🙂

Customer Service Team

Resposta da L&Q

Há 5 dias

Hi Seth Battersea power station,

Thank you so much for your 4-star review! 🙂

We're delighted to hear that you find our engineers honest and knowledgeable. Knowing that you feel confident and trust the service you receive truly means a lot to us.

We also appreciate your valuable feedback regarding timescales, multiple visits, and communication. Your input is very important as we work to continually improve our service.

Thanks again for sharing your experience, it's greatly appreciated!

Customer Service Team

Resposta da L&Q

Há 5 dias

Hi Hossein,

Thank you so much for taking the time to share your thoughts with us.

We truly appreciate your feedback and we're glad to hear about the service improvements you’ve experienced under the new management. It’s wonderful to know that you’ve noticed these positive changes, and we’re grateful you took the time to let us know.

We also acknowledge your concerns regarding the external areas and their need for landscaping and maintenance. We’re sorry to hear that you feel these areas need more care, and we’re always happy to discuss your concerns in more detail.

If you haven’t already reported this to us, please feel free to email our team at contact@lqgroup.org.uk, and we’ll be happy to help wherever we can. If you’re able to provide some photos to support your concerns, that would be very helpful for us as well. It would be great if you could use ‘Trustpilot’ as your email subject when contacting us on this occasion too.

Many thanks again, and we very much look forward to hearing from you! 🙂

Customer Service Team

Resposta da L&Q

Há 5 dias

Hi Mark,

Thank you so much for your amazing review! 🙂

We really appreciate you taking the time to share your positive experience with our customer service and maintenance team. It makes us happy and proud to know their professionalism stood out to you.

Providing a top-notch service is always our goal, and we’ll be sure to continue delivering that level of care.

Many thanks again - your feedback is greatly appreciated!

Customer Service Team

Resposta da L&Q

Há 5 dias

Hi Mark,

Thank you very much for your review and for sharing your concerns with us.

We're truly saddened to learn that you've experienced multiple issues, and we sincerely apologise if we haven't provided the help and support you were hoping for.

We always strive to deliver a great service, and we're very sorry if this hasn't been your experience.

By all means, if you need any further help or assistance, please don't hesitate to reach out to us so we can fully understand the situation and find ways to support you.

You can contact our team by email at contact@lqgroup.org.uk, and we kindly ask that you mention 'Trustpilot' in the subject line of your email.

Thank you again for your sharing your feedback with us🙂

Customer Service Team

Resposta da L&Q

Há 5 dias

Hi Kristina,

Thank you so much for taking the time to leave us a review.

We appreciate you bringing the lift situation to our attention and we’re very sorry to hear about the delay with the new part and any inconvenience this has caused.

Quite often, lift parts are shipped from overseas, which can sometimes lead to longer wait times than expected. However, we’d love to provide you with a confirmed update and to assist you further, we kindly invite you to email your details to us.

Our amazing team is available at contact@lqgroup.org.uk, and it would be most helpful if you could use ‘Trustpilot’ as your email subject on this occasion.

We hope to hear from you soon and look forward to helping you 🙂

Many thanks,
Customer Service Team

Resposta da L&Q

Há 5 dias

Hi Angela,

Thank you so much for your 5-star review!

It's wonderful to hear that everything went smoothly and that both jobs were completed to your satisfaction. Your kind words about our maintenance operatives truly mean a lot to us, and it's great to know they're making such a positive impact.

We hope to assist you again soon 😊

Thank you once again for your positive feedback!

Customer Service Team

Resposta da L&Q

Há 5 dias

Hi Janet,

Thank you so much for rating your recent experience with 5 stars! 😊

Your high rating means a lot to us, and we're delighted to hear that the work in your home was completed as planned. We're so glad our joiner was able to correct the previous work and that you're overall satisfied with the results.

We appreciate you bringing our attention to the timekeeping issue, and we apologise for any inconvenience this may have caused. We'll address this internally to ensure our operatives work towards better time management in the future.

We're truly grateful for your feedback and thank you once again for sharing it with us!

Customer Service Team