L&Q  Opiniões 9662

Resposta da L&Q

Há 5 dias

Hi Edy,

Thank you so much for your review!

We truly value your feedback and appreciate you taking the time to share your experience with us.

We’re sorry to hear that there were communication issues and that our team’s performance did not meet your expectations. We understand how disappointing this must have been, and we sincerely apologise for not providing the level of service you were hoping for.

Please be rest assured that we have taken your feedback on board as we continue to work towards delivering the best possible service.

If there’s anything we can help you with, please don’t hesitate to reach out to our team at contact@Lqgroup.org.uk. We’ll be more than happy to assist you with your enquiry, and we kindly ask you to use 'Trustpilot' as your email subject so we can help you more efficiently.

Thank you again for your feedback! 🙂

Customer Service Team

Resposta da L&Q

Há 5 dias

Hi Norah,

Thank you so much for leaving us such a fabulous review!

We’re over the moon to hear that you’re extremely satisfied with our service. It’s wonderful and reassuring for us to know that our efforts are making a positive impact.

We’re also delighted that you appreciate our staff’s friendliness and efficiency in handling repairs, and it’s fantastic to hear that our communal gardeners’ hard work is being noticed - the external areas looking well presented means a lot to us too.

Your amazing feedback has truly made our day, and we’ll keep striving to deliver excellent service to all our residents.

Once again, a huge thanks from all of us!☺️

Customer Service Team

Resposta da L&Q

Há 5 dias

Hi Catherine,

Thank you so much for your glowing review! 😊

Your heartfelt comments mean the world to us, and we're so happy to hear that you’re always satisfied with the work completed by our team.

We’re genuinely delighted that you’re pleased with your new windows and doors, and it brings us so much joy to know you received first-class service.

We hope you enjoy your new windows and doors for many years to come, and thank you again for sharing your amazing experience with us.

Customer Service Team

Resposta da L&Q

Há 5 dias

Hi Fontella,

Thank you so much for sharing your 5-star feedback with us! 😊

We truly value your review and we're delighted that the recent work carried out has met your expectations. This is exactly the level of service we want for you, and it’s made our day to know we’ve achieved that.

We hope to help you again soon!

Many thanks,
Customer Service Team

Resposta da L&Q

Há 5 dias

Hi Rob

Thank you so much for taking the time to leave us a review.

We welcome all feedback and we see that you’ve rated your experience with just 3 stars. We want you to know that if you ever need further help or assistance, you’re more than welcome to reach out to our team at any time.

You can contact us by email at contact@lqgroup.org.uk, and we kindly request that you use 'Trustpilot' as your email subject.

We're always her for you and happy to help however we can 🙂

Many thanks,
Customer Service Team

Resposta da L&Q

Há 5 dias

Hi Mo,

Thank you very much for taking the time to share your experience with us.

We understand how frustrating this situation must be, and we're truly sorry for the lack of communication from our IMR team. We sincerely apologise for the dissatisfaction this has caused you, as this is not the level of service we want you to receive.

To help us assist you further and better understand your situation, could you please email your details to us at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject). This will allow us to follow up with our IMR team on your behalf.

Many thanks again, and we hope to hear from you soon 🙂

Customer Service Team

Resposta da L&Q

Há 5 dias

Hi Debra,

Thank you so much for your review and for sharing your concerns with us.

We’re very sorry to hear about the boiler issues and the lack of heating and hot water in your home, especially considering your husband’s COPD. We completely understand how worrying and difficult this situation must be for you.

We are working hard with our contractor to resolve this for you, and we understand following a recent visit by our gas contractor that a new part is needed for your boiler.

By all means, if you have any further questions or concerns, please feel free to reach out to our team at contact@lqgroup.org.uk. We kindly ask that you use 'Trustpilot' as your email subject so that we can assist you more efficiently.

Thank you again for bringing this to our attention. Please know that we are committed to resolving the issue as quickly as possible for you.

Customer Service Team

Resposta da L&Q

Há 6 dias

Hi Miss Vee,

Thank you so much for taking the time to leave us a review.

We’re truly sorry to hear that another issue has occurred following the recent repair to your home, and we completely understand how disappointing this must be for you.

If we’re not already aware of this additional issue, please feel free to email us the details. We’d love to better understand your situation and offer our assistance.

You can reach us at contact@lqgroup.org.uk. To help us assist you more quickly, please kindly include 'Trustpilot' in the subject line of your email too.

Many thanks again for bringing this to our attention 🙂

Customer Service Team

Resposta da L&Q

Há 6 dias

Hi Kay,

Thank you so much for your 5-star review! 😊

We're thrilled to hear that you had a positive experience with us and that Mohammed was able to help solve your query. Your kind words about the excellent service truly goes a long way, and Mohammed will be very grateful for your feedback as well.

We very much look forward to assisting you again.

Many thanks!
Customer Service Team

Resposta da L&Q

Há 6 dias

Hi Anonymous,

Thank you so much for taking the time to share your feelings with us.

We’re very sorry to hear that you feel this way, and we sincerely apologise if we haven’t provided the help and support you were hoping for.

Your concerns are very important to us, and we’re truly saddened to hear that repairs have been neglected. We completely understand why this would be disappointing for you.

We’d really appreciate the opportunity to better understand your situation and see how we might be able to help. Please feel free to email your details to us at contact@lqgroup.org.uk, making sure to include ‘Trustpilot’ in the subject line.

Thank you again for your feedback!

Customer Service Team

Resposta da L&Q

Há 6 dias

Hi David,

Thank you so much for sharing your feedback with us 🙂

We're delighted to hear that you had such a positive experience and that Alison was able to provide great support. Your kind words mean a lot to us and we truly appreciate you taking the time to let us know.

Thanks again!

Customer Service Team

Resposta da L&Q

Há 6 dias

Hi Rachel,

Thank you so much for taking the time to leave us a review.

We’re genuinely sorry to hear about your frustrating experience and we sincerely apologise for the disappointment and upset this has caused.

We completely understand why you felt the need to leave negative feedback, and we’re sorry that the outcome of your complaint wasn’t what you had hoped for. If you haven’t already, you’re more than welcome to escalate your complaint to stage 2 of our complaints procedure.

If you need any further help or assistance, please don’t hesitate to reach out to us. We’ll be more than happy to provide you with advice and guidance. Our team is available at contact@lqgroup.org.uk, and we kindly ask that you use ‘Trustpilot’ as your email subject.

Thank you again for your feedback.

Customer Service Team

Resposta da L&Q

Há 6 dias

Hi Jen,

Thank you so much for your wonderful 5-star review! 🙂

We're truly happy to hear that we've been able to help with the issues with the property. Your satisfaction means so much to us, and we want you to feel happy and comfortable in your home.

It’s great to know that you find our team helpful whenever you reach out. Providing this level of service is exactly what we strive for, and it's made our day to know we've achieved that for you.

We're always here to assist you, so please feel free to contact us anytime if there’s anything more we can do for you.

A huge thanks from all of us again!

Customer Service Team

Resposta da L&Q

Há 6 dias

Hi Jigsaw,

Thank you so much for taking the time to leave us a review.

We truly appreciate you sharing your feelings of dissatisfaction, and we’re sorry to hear you’ve had such difficulties and are considering selling your home.

Your feedback is very important to us, and we’re always committed to improving the service we provide. We’d love the opportunity to discuss your concerns in more detail and understand how we can better support you.

If there’s anything we can do to help, please don’t hesitate to reach out to us at contact@lqgroup.org.uk. It would be helpful if you use ‘Trustpilot’ as your email subject. Our team is always here to assist you in any way we can, and you're more than welcome to contact us at any time.

Thank you again for sharing your experience 🙂

Customer Service Team

Resposta da L&Q

Há 6 dias

Hi Syed,

Thank you so much for sharing your amazing experience with us! 🙂

We're super happy to hear that the team made you feel welcome and provided such helpful support. We really appreciate you recognising their knowledge and dedication in helping you find the right home. Anna and Paul's passion truly shines through in your review, and we're so lucky to have them on our team.

Thanks again from all of us. Anna and Paul will be absolutely delighted by your kind words!

Customer Service Team

Resposta da L&Q

Há 6 dias

Hi Nazma,

Thank you so much for your amazing feedback!

We’re thrilled to hear that you had a great experience with our web advisor. It’s wonderful to know you found the service helpful, with clear instructions, and that everything was fast and efficient. We truly appreciate you taking the time to share your experience with us.

Thank you again, and we hope to see on our web chat service in the future! 😊

Customer Service Team

Resposta da L&Q

Há 7 dias

Hi Pip,

Thank you so much for taking the time to leave us a review!

We really appreciate you sharing your concerns, and we sincerely apologise if our services haven’t quite met your expectations. We completely understand how frustrating this can be, and we’re truly sorry if this has been your experience with us.

We’re pleased to let you know that we do offer a BSL service for our customers and residents. Full details of the service can be found on our website at www.lqgroup.org.uk. For your convenience, we’ve included the link below. Alternatively, if you type “BSL” in the search bar at the top of our page, then select 'Translation and Interpretation Service' the information can be easily found.

Here’s the direct link: https://www.lqgroup.org.uk/contact-us/contacting-us-by-phone/translation-and-interpretation-services

We sincerely hope you find this information helpful, but if you have any further questions or concerns, please feel free to reach out to our dedicated team and we’ll be more than happy to help. Our email address is contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject.

Thanks again for reaching out 😊

Customer Service Team

Resposta da L&Q

17/03/2026

Hi Caroline,

Thank you so much for your fabulous review! 😊

We're so happy to hear that you found our maintenance service helpful and professional. We really appreciate your feedback regarding the speed of the repair and the quality of our work. It's wonderful to hear this, and we'll be sure to pass your kind words on to the team.

Thank you again, and please let us know if there's anything else we can help you with.

Customer Service Team

Resposta da L&Q

17/03/2026

Hi Naila,

Thank you so much for leaving us a 5-star review! 😊

We’re chuffed to hear you had such a positive experience with us yesterday. We truly appreciate you taking the time to share your feedback, and we’re so glad we were able to resolve the issue for you.

We look forward to helping you again in the future - hopefully sometime soon!

Thanks again for your kind words.

Customer Service Team

Resposta da L&Q

17/03/2026

Hi Johnny,

Thank you so much for taking the time to share your positive experience with us! 😊

We're thrilled to hear that everything went perfectly and that the electrician was able to resolve the fault and complete the safety checks quickly and efficiently. Our maintenance team always strives to provide excellent service, and it’s fantastic to know that this was reflected in your experience.

Thanks again for your wonderful feedback - your kind words truly go a long way!

Customer Service Team