LullaBellz Opiniões 

Really wish I had checked these reviews before I ordered.

My order was left unattended outside my building by the courier, despite me never nominating or authorising a safe place. Unsurprisingly, the parcel was stolen before I could receive it.
Instead of simply resolving the fact that I never received my order, I have been asked to print out a Denial of Receipt form, complete the whole thing by hand, sign it, photograph/scan it and email it back within seven days. I had already provided the relevant information and clearly explained that the parcel was never delivered to me. It has been 1 week of back and forth already.

I understand a company may need information to investigate a missing parcel with its courier, but as a customer I find it extremely frustrating to be put through additional hoops because their chosen delivery company (Evri) left my purchase unattended somewhere I had not authorised.
The parcel never came into my possession. I would have expected the retailer to take responsibility for resolving the failed delivery with its courier rather than making an already inconvenienced customer jump through unnecessary administrative hoops.
Very poor customer service, won't be ordering again.

Ordered hair with 48 hour delivery. Has not arrived, no dispatch email. Cannot get in touch with anyone over phone. Wanted for holiday. It will not arrive in time and don't have any idea when it will arrive.

Despite there being a bit of a problem at the start, Gina had my extensions sent out with some free gifts because the inconvenience. My colour match was perfect also. I was a bit worried at first as it did take a week but that was just because the colour match went out of stock after they decided the colour so I picked two different and it was sent out for me. Very pleased !

I had a problem with an order that was acknowledged and resolved promptly by Maria. Very happy.

Excellent customer service. Had used the colour match which didn’t suit and they very efficiently address the issue and replaced with a new one. Very quick and easy service to use

Très mécontente !!! Déjà j’en ai eu pour 200 euros de commande ,impossible de changer l'adresse de facturation mais bon passons j'ai reçu ponytail , franges et extensions à clip , toutes censés être de la même couleur mais quand on les mets à côté aucune ne l’est et en plus crdt inmettable c'est de très mauvaise qualité les " cheveux sont brillants" comme une perruque bas de gamme je suis vraiment furieuse personne n'a des cheveux aussi brillants on voit tout de suite que ce sont des faux et la ponytail n’à aucune épaisseur je suis vraiment pas contente

I ordered a set of extension ans used the colour match option. But my extensions jist were totally right for me so I decided to return them. I had a few problems trying to load the returns portal I emailed customer services and was put in contact with Maria who emailed me back within 12 hours ans stayed in contact until I had my return sorted she went above ane beyond to help. Great customer service thank you maria at lullabellz

Wasn’t too happy with the blow dry halo extensions I received, but upon contacting customer services, Amor responded promptly and helped me arrange a replacement to try very quickly! So great customer service :) thank you Amor x

Ordered a few weeks back and received the most perfectly matched fringe piece that so have ordered another one in the past exact same colour so I have a spare, Amor has been fantastic in communicating and quick responses, well done team

Maria has been so helpful. Solved my issue straightaway. Best service I have received

Marie was extremely helpful and got my issue sorted out immediately. Answered my emails promptly and politely, thanks Marie

Maria was very helpful and gave amazing customer service. She solved my issues very quickly and gave a solution.

Amor was great and quickly resolved the issue I had with the colour match. Thankyou!

Wonderful customer service by Maria! I contacted about faulty hair clips - I got a response very quickly and my issue was corrected right away; very clear & kind. I was issued a free replacement very easily.
(Received the next day in under 24hours wow!).
Thank you LullaBellz!! ☺️

Wrong shade match so customer service Amor offered me a free exchange. Good customer service.

Ordered the new 20” clip in ponytail. I was even emailed advising me that it will not be shipped until the 15th and to email if I wish to cancel as many customers have not seen this on the website.

I emailed straight away asking for my order to be cancelled as I required it for holiday on the 11th. It has taken them over 2 days to reply to which they said, my order cannot be cancelled as it has been picked and packaged, which is a LIE as I’ve already been informed that it won’t be sent until the 15th!!!!!

Won’t ever be using this company and I will not be here to accept their order, when they do try and deliver it! You can waste your own time! Well done!!

Dealt with Amor with regard to returning an item . Very quick and helpful response which made returning the item efficient and speedy . Very satisfied with my experience with customer service

I was colour matched wrong initially but since contacting about my options, I corresponded with Maria who was super prompt in responding and helping me. Would recommend 100%!

Horrific! I ordered a colour match; they could clearly see I was blonde in both photos I took in natural sunlight in the garden. So them to send me a brown hair piece. But they make the package so you cannot see the hair until you open it, and once it’s opened you cannot return it. Absolute scam. Horrific. Shocking customer service too!!