LullaBellz Opiniões 

I am extremely disappointed with this company and the way they have dealt with my refund request. The issue is for less than £30, yet they seem determined to make the process as difficult and frustrating as possible rather than simply resolving the matter fairly.

The quality of the hair I received was extremely poor and, in my opinion, nowhere near the standard I would expect from a company selling hair products. I contacted the company because I was unhappy with the product and wanted a refund, expecting this to be a straightforward matter. Unfortunately, instead of dealing with the issue properly, I have been left feeling like they are simply going around in circles and avoiding refunding me.

What makes this even more frustrating is that we are talking about less than £30. I genuinely cannot understand why a company would rather spend so much time going backwards and forwards with a customer instead of resolving a relatively small refund request. It has been an unnecessarily stressful and frustrating experience.

I have tried to resolve this directly with the company, but I have got nowhere. The responses and handling of the situation have left me with absolutely no confidence in the company or its customer service. When you buy something and are unhappy with the quality, you expect the company to take your concerns seriously and provide a reasonable solution. That has simply not happened here.

I have now had no choice but to raise a dispute with my bank and ask them to assist me in recovering the money, because I feel the company has left me with no other option.

For me, this isn’t just about the amount of money involved. It is about how customers are treated when there is a genuine problem with a purchase. If a company cannot deal fairly and efficiently with a refund of under £30, it seriously makes me question how they would deal with a much larger problem.

Based on my experience, I would not recommend this company. The quality of the hair was very disappointing, and the way my refund has been handled has been even more disappointing.

I would strongly advise anyone considering ordering from this company to do your research first and think carefully before spending your money. I certainly wish I had.

Hopefully the bank dispute will now resolve the matter, as unfortunately I have completely lost faith in this company sorting it out themselves.

Amor was fantastic! Really helpful. Great customer service and I’m delighted with the product

I've ordered a few times from here and loved the clip in pony's however the latest one I ordered has come with the claw clip broken. I have made contact twice and a week later still no response about refund or replacement item being sent. Poor customer service sadly. Giving 3 star as had lovely items in past but not happy about my issue not being resolved

Colour match service is never anvailable online. I sent photos to them multiple times and no response was ever received.

So I just went for it and ordered a ponytail extension. Delivery was really fast - which was great. Unfortunately hair was not a match. The colour was a gingery brown. I wanted to complete a return or exchange for a different colour. Have sent multiple messages to them but they never respond. They have several contact options - contact form, online chat, Instagram and WhatsApp. None of them respond. Im going to just reach out to my bank next as this is getting ridiculous.
I just want to return my unopened item and get my money back. Really bad customer service.

Amor at LullaBellz was really helpful and friendly via email with my queries/questions.
Gave me reassurance on hair colour and delivery date.
Thank you so much.

I have purchased clip-in extensions many times from Lullabellz without any issues. I recently experienced an issue however with my colour match order but after contacting customer service, Amor was extremely helpful in helping me to resolve this quickly and efficiently. Thanks again Amor.

Ordered on Monday morning and paid £10 for next day delivery before 12pm. It’s now Thursday and dpd still have no received my order from Lullabellz. Emailed 4 times and used the SMS chat and no reply. Extremely disappointed with this service.

Amazing and helpful service from Maria when I had a query.

Really quick and detailed response- very happy with the customer service - Great communication

I used to like this company and was a
fan BUT recently received a faulty item. I emailed them THREE times and used the text chat function THREE times as well and it has been 8 days with no reply/ no update. Really disappointed in the lack of communication and support.

I received a clip in hair piece from Lullabellz and sadly the colour did not match following the colour match service. However, I contacted the customer service team and Amor resolved my situation amazingly sending me additional hair pieces free of charge and very swiftly to enable me to resolve this and I love the product. She has been so helpful and the after sales service I received has been amazing. Thanks so much !

I ordered LullaBellz before 4 pm on Friday and paid extra for next day delivery guaranteed by 12pm. It is now 2 pm and this hasn’t turned up. It hasn’t got here in time for what I wanted it for and then you would’ve expected better from such a good brand they claim to be. Not happy at all with my first time experience.

I had previously ordered the 26" pony tail extension which when arrived it had a faulty clip! I sent an email and Amor was resolving my issue. He was very prompt, professional and overall great, Amor offered to send a replacement extension and was very kind throughout the whole experience.

Love love love my new extensions, I used the colour match service via email and sent some pictures of my hair across to Maria. She recommended the correct colour and advised on how to check at home. I order r the chestnut straight halo it arrived the next working day and was the perfect colour. Great customer service and fast delivery, the halo itself is great quality, comes with different lengths of attachments so you can get it just right, so easy to put in and blends seamlessly. Thanks Lullabellz I will definitely be buying other products

I ordered a pony tail claw clip extension with colour matching, sent off a picture and the first extension they sent me was completely wrong, however I got in touch with the customer service department and Maria was amazing. Even though I had opened the package breaking the hygiene seal, she allowed me to send some more pictures and sent me out a perfect match completely free of charge without having to send back the one that was wrong (as it was already open). The new one was sent out next day delivery so still arrived on time for my bottomless brunch, amazing customer service, thank you Maria 🙌🙌🙌 The hair is so easy to install as well, it really improves my confidence 😍

I usually have a really good experience with lullabelz. Item wasn’t delivered but Amor sorted. Thanks Amor

Amor was fantastic with dealing with a lost parcel. This was resolved very efficiently and he kept me updated every step of the way.

Thank you to Amor for resolving my issue for me in a polite and efficient manner. This is the customer service we all need when something doesnt go quite as hoped!

I ran into a couple of issues regarding being sent an incorrect colour match and not being able to process my return. Amor was absolutely amazing at helping me resolve these issues promptly!

great service

I used the colour match option, it was spot on and my pony tail arrived the next day.

I emailed customer services at the weekend to find out the colour I was matched to so I could order again and Amor in Customer Services came back to me quickly with what colour I need to order.

I have been very impressed so far, with lots of compliments from friends about how the ponytail looks.

Customer service doesn’t respond, does not send shipping confirmation. The email they sent for order confirmation had a faulty link. Sent me to random websites everytime I attempted to track it.