LullaBellz Opiniões 

Horrific! I ordered a colour match; they could clearly see I was blonde in both photos I took in natural sunlight in the garden. So them to send me a brown hair piece. But they make the package so you cannot see the hair until you open it, and once it’s opened you cannot return it. Absolute scam. Horrific. Shocking customer service too!!

Outstanding customer service
Ordered the fringe and the claw clip pony
Arrived within a few days
Updated every step of the way
The viewing window on the package not much help so I opened the fringe and Unfortunately it wasnt the right shade or suitable for me
Once opened items cant be returned
I returned the claw clip pony unopened in original packing after downloading the return label and posting via Royal Mail and received my refund within 7 days
4 stars for prompt service

I recently did a colour match questionnaire and Maria was amazing she responded very quickly even on a bank holiday! She recommended the best colour that would match me and said it would be best to get a sample of the colour she recommended and made sure to tell me not to take it out the packaging as it wouldn’t be able to be returned and said she would sort of a free return for me if the colour wasn’t a match!
Maria was very helpful and friendly and rapid with her replies! X

The hair pieces are really good quality and exactly as shown online.
The customer service is also really good, Amor was really friendly and helpful and helped me exchange my order, thank you :)

Absolutely love my new hair pieces. My hair is so thin and short due to wearing hair extensions and these are a game changer. Maria has been grate helping my with colour match and really helpful and brilliant and responding to my emails with any questions. 🫶🏻

The extensions haven’t lasted more than a few weeks without fading.
Customer service are putting it down to it being my own fault, despite them hardly being used. Took months to get a response too.
Avoid at all costs, they’re not worth the spenny price tag!

Have ordered multiple times from lullabellz and have been happy with the products.

My recent purchase of the claw clip pony has arrived damaged.

The packaging has folded the product so much that the waves are all over the place and bent.

This does not look anything like previous wavey ponies I have ordered.

I have been trying to get through to customer service to sort a return but no one is replying to my emails.

Please can someone help.

Maria was great help and replaced my faulty item after sending evidence. Received replacement and they are perfect thank you 💕

I love this company ! lullabellz hair extensions are amazing I have been buying from them for a few years now and it’s always reliable quality and service. Super quick delivery too. I had an issue recently with the wrong colour being sent out but spoke to Amor in customer service, she sorted it out straight away no issues or hassle & really pleasant to deal with. I wouldn’t hesitate to recommend buying from them.

Amazing had a faulty claw clip which has never happemed before as i am a regular customer. I spoke to customer services via e.ail had a very fast response and a new one being sent today very happy. Love all there hair products and so does my sister

Excellent customer service from Amor! I ordered a hairpiece that unfortunately wasn’t the right colour match for me. After I sent some photos, Amor was incredibly kind, helpful and understanding, and arranged a goodwill replacement in Chocolate Brown. The whole situation was handled so smoothly and professionally. I’m genuinely impressed with the service and very grateful—thank you so much, Amor! ❤️

Had the most wonderful experience with the lovely Maria. Unfortunately; my original pony that came was not the correct colour despite me asking for a colour match. However; Maria was exceptional in supporting me and providing a replacement before my holiday. Amazing communication, fast shipping and an overall fabulous employee. Thank you so much 💕🩷

First time ordering extensions and didn’t realise length was too long, I’m disappointed at their lack of customer service at not being able to return as I had opened it even though tags were still attached and had not been worn at all. How are people meant to check the product.

I wanted to know if LullaBellz's halo hairpieces also contained clips which might contain nickel, as I'm allergic to nickel. Amor at LullaBellz got back to me really quickly explaining that they can't guarantee the clips are nickel-free, and advising me not to use this item to avoid any allergic reaction.

I wasn’t too happy with one of the products but Amor dealt with it professionally and understood my frustrations. This was resolved efficiently so overall I am very happy .

Super happy with my order, the colour match and quality couldn’t be better. Also customer service from Amor, thank you so much!

Maria was great help and matched me up and gave an alternative also.

Bought a clip in fringe to discover one of the clips was faulty and although it closed ok when not in my hair, it wouldn't close when in my hair. I contacted customer service explaining the issue and that I would like to return for a refund. I was then asked for photos of the faulty clip which I sent and re explained that visually it appeared ok but that the issue was only when trying to clip it into my actual hair. I was then advised I didn't need to return it, but would I confirm that I was happy to be sent a replacement? I reiterated that I would still like a refund as I had originally requested. 2 or 3 days later I received an email confirmation of the refund however they had not refunded the postage charge. I therefore had to contact them again ie for a forth time to advise that postage had not been refunded as it should have been. Although the eventual outcome has been satisfactory (hence 3 stars rather than lower) I feel that there was a real resistance to issuing the full refund to which I was entitled and can't help but wonder how often they get away with this, especially given the young (and perhaps more naive?) customer base to which their products are aimed. Naughty! Not impressed.

Maria customer service support was amazing. Careful and diligent in changing from one hair package to another in a matter of days .Delighted with LullaBellz and will continue to shop with this company!

Sent a message just asking some questions about a hair piece, Amor replied and explained everything in detail to me, happy with there service, Thank you Amor