magazine.co.uk Opiniões 

1130
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Feel that the RT subscription with magazine.co is quite reasonable and provided that the price does not increase astronomically we’ll reorder for another year.

Classificada 4 em 5 estrelas

Creating a subscription is simple. Unless I missed it, the one question that was not jumping out from the page was the next publication date and which issue number would the first one posted to me

Classificada 1 em 5 estrelas

I ordered mountain biking uk year subscription to Vancouver before Christmas as a present to my son in law. Having emailed as no magazine arrived I did get email assuring me February issue was dispa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Simple website to navigate, transparent pricing structures and a wide range of magazines to choose from on just about any topic you can think of! Reliable delivery too. Many thanks.

Informações sobre a empresa

  1. Loja de revistas

Informação fornecida por diversas fontes externas

Welcome to magazine.co.uk - the UK’s best-loved magazine subscription website. A place where you are free to fulfil your interests and ignite your passions through intriguing reads and fabulous glossies. With our extraordinary range of magazine subscriptions, it is easier than ever before to find your ideal reading companion.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 87% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(1130)

152 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

The experience was going very well

The experience was going very well, especially the statement that the current magazine would be sent straight away as this is a gift BUT right at the end it has changed to the next magazine AFTER the whole thing has been processed, which is Not the same at all??!!

16 de abril de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

you sent me an email to renew but you…

you sent me an email to renew but you gave wrong phone number and site could not be entered phone number was fortune mag.my old order number was 01000007941.now i had to take a new one with you.i will now miss some mags,olso i do NOT want automatic renewal.

5 de abril de 2025
Opinião espontânea
logótipo da magazine.co.uk

Resposta da magazine.co.uk

Good afternoon,

Thank you for your feedback.

It sounds like you are referring to a renewable payment, which would suggest you ordered a subscription payable by Direct Debit. As the publishers manage their Direct Debits and renewal payments themselves - it sounds like the email you received was sent by the publisher of Fortune magazine directly.

We'd recommend contacting them through one of the methods listed on their website, as they will be best placed to look into your subscription: https://fortune.com/customerservice/

Alternatively - if you want to send over all of the relevant order information via email to: enquiries@magazine.co.uk - we can forward this onto the publisher for you.

Best wishes,
The magazine.co.uk team

Classificada 5 em 5 estrelas

Excellent value and price

I was delighted with the speed and ease of setting up a subscription to Kitchen Garden. I bought the current magazine today and was extremely impressed with the free seeds and great content of the magazine. Looking forward to my magazine arriving soon.

4 de abril de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Mixed

I ordered on 23/2 and received a confirmation email. I immediately emailed this company asking a) that I was getting paper copies and b) that I did not want the subscription to roll over ie I just wanted the 26 editions and that was an end to it, and until I got these answers I wanted my order put on hold. I did not think these questions were answered when ordering and this lack of clarity should have been a red flag. Over 3 weeks later and they cannot find my order. They've sent a few emails asking for different pieces of information (stalling tactics) and then taking a week to respond with another request for more information, however they had no such difficulty in taking my £65! I have now instructed my bank to put the amount taken into dispute and to refund me which will be at a cost to this company. Today I have received an email giving me a subscription number and telling me that money will be take out after every 26 issues have been sent ie rolling contract unless I cancel with them (a question I wanted answering 3 weeks ago before they processed my order!). I went through the process of filling in a brief form cancelling the rolling contract by giving my subscription number and surname. After it was sent, nowhere does it say 'your subscription has been cancelled', the only thing it says is that you can re-subscribe at any time so I have no proof for future that I have requested the subscription will not roll over and I certainly do not trust this company. Considering the 3 weeks that this company has spent stalling for time and supposedly being unable to find my order, whilst sitting on my money, I want nothing to do with them. I will also ensure that my bank block any future payments to this company as Magazine.co.uk and also Immediate Media London Co Ltd which they advise is where future payments will go if I do not cancel the rolling contract. I took out this subscription as I seldom leave my house but from start to finish this has been a nightmare and has added to my anxiety. Avoid at all costs.
EDIT: This has been sorted out very quickly and efficiently. My order has been found and after a couple of emails I have the reassurance I needed to proceed with my order - all thanks to Alison who apologised, took ownership of the problem, quickly investigated and sorted everything out. Thank you

18 de março de 2025
Opinião espontânea
logótipo da magazine.co.uk

Resposta da magazine.co.uk

Dear Deborah,

Please accept my apologies for this experience.

I have performed a detailed search within our customer service desk and I am not able to locate any correspondence matching the details of this review.

Please can you email us at enquiries@magazine.co.uk with details of the company and email address that you contacted, your magazine.co.uk order ID and the email address used to make the purchase.

Once we have this information, please be assured that I will contact the publishers to request that they investigate what has happened here. As soon as I have a response, I will come back to you within the same email thread to advise.

Best wishes,
The magazine.co.uk team

Classificada 4 em 5 estrelas

Relatively easy site to navigate

Relatively easy site to navigate. What it doesn’t make clear is that you can buy a subscription for a gift. It needs to be clear about this at the start. Otherwise quite easy.

8 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

No delivery of Magazine

No delivery of Magazine.
Unfortunately I am unable to give a zero rate for this company as 1 star is all you can give.
I ordered a magazine for my grandson, paying for a six month subscription, it did not arrive, none of them have arrived. You cannot contact by phone as they only deal via email, replies have been unsatisfactory, on their website they have a automatic chat feature also completely useless only directing you to the email address. This company asks you to contact the publisher but since I purchased it from Magazine.co.uk my purchasing contract is with them.

6 de março de 2025
Opinião espontânea
logótipo da magazine.co.uk

Resposta da magazine.co.uk

Dear Jan,

I am very sorry to hear that your grandson has not yet received his magazine. I can see that the order was successfully sent to the publisher on the 16th of January.

Since this is a monthly publication, the publishers will start the subscription with the next available issue. It looks like your order could have just missed the print order for the February issue. The March issue has just been released this week, in which case I would expect this to be delivered to you within 2-3 working days.

I can see that you have emailed our Customer Services team, I will contact the publisher directly to ask for confirmation of the first issue and I will reply to you within the same email thread to advise.

Please accept my apologies again for the disappointment this has caused.

Best wishes,
The magazine.co.uk team

Classificada 1 em 5 estrelas

The only adventure about Adventure Box is when it will arrive

I ordered a magazine - Adventure Box - for my granddaughter in the middle of December last year. It’s now the first of March and there is still no sign of anything. I’m told the Jan/feb edition is on its way together with the March edition. The Jan/feb edition is clearly already out of date and there is also no sign of the free gift she was supposed to get. As a contrast I ordered “what in the world” magazine through another company for her sister and she has received her free gift and 3 monthly magazines so far. It’s very disappointing for a six year old girl when a Christmas gift falls through.

Edit: Thank you magazine.co.uk for your response but I have had enough and want to cancel my subscription, as I advised you in an email on Saturday 1 March. I have received no response from that.

16 de dezembro de 2024
Opinião espontânea
logótipo da magazine.co.uk

Resposta da magazine.co.uk

Dear Linda

I'm very sorry to hear of the disappointment this delivery delay has caused. As this purchase was a Christmas Gift it is standard for the subscription not to start until after Christmas however this particular publisher also dispatches from Canada, so it could be that there has been an unfortunate shipping problem in this instance.

Please be assured that I have contacted the publisher this morning to ask them to advise with regards to the delivery of both issues and the Free gift.

Please accept my apologies again. As soon as I have heard back from the publisher, I will contact you via email with an update.

Best wishes,
The magazine.co.uk team


Edit: 03/03/25

I am very sorry to hear that you wish to cancel your subscription. I have checked our customer services queries and I am unable to locate the email that you sent on the 1st of March, could it be that it was sent to the publisher directly? Please can you forward the email to us at enquiries@magazine.co.uk and we will respond to you within the same email thread to establish a solution as quickly as possible.

Best wishes,
The magazine.co.uk team

Classificada 1 em 5 estrelas

I ordered mountain biking uk year…

I ordered mountain biking uk year subscription to Vancouver before Christmas as a present to my son in law. Having emailed as no magazine arrived I did get email assuring me February issue was dispatched. 8 weeks later no magazines January or February. I am quite horrified!! So far 91 pounds for nothing. I’m actually wanting a refund if my magazines don’t appear within next week.
Very disappointed. Rachel :(

23 de fevereiro de 2025
Opinião espontânea
logótipo da magazine.co.uk

Resposta da magazine.co.uk

Dear Rachel,

I am very sorry to hear of this delay and for the disappointment this has caused.

I can see that you contacted the publishers' Customer Services team at the end of January and that they advised the first issue could be delayed in the post.

Please be assured that I have contacted the publisher this morning to request that they investigate what has happened here. I will respond to you within the same email thread to advise as soon as I have a response from them.

Best Wishes
The magazine.co.uk team

Classificada 5 em 5 estrelas

The various types of magazines you have…

The various types of magazines you have is fantastic, especially the crafting ones (I have my eye on another crafting magazine) I love my felting and yarn magazines and enjoy reading them....
Very good service and good quality product for reasonable price.

10 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Charged me twice and no refund

I've ordered 6 months subscription for Period Living magazine and given bank details for direct debit. However, the Magazine.co.uk created 2 separate direct debits and took two payments! I've emailed them numerous times, asking them to refund me for the second subscription which I never ordered but haven't received any response. After cancelling one of the direct debits, I've received notification that I will not receive any more magazines. Please can someone have the decency to communicate properly and refund me the amount which I am owed?

5 de janeiro de 2025
Opinião espontânea
logótipo da magazine.co.uk

Resposta da magazine.co.uk

Good morning,

Thank you for your message and we're sorry to hear that you've had trouble.

It sounds like you have been speaking to the publisher directly (Magazines Direct) as we don't seem to have previous correspondence from you.

It looks like your order placed on 05/01/25 has two subscriptions for Period Living, which is why the publisher has set up two subscriptions and payments. You may have added this item to your basket twice in error.

As the publisher handles Direct Debit payments directly, we unfortunately cannot action any refunds from our side. But we will contact their escalation team and ask them to assist you further here.

Best wishes,
The magazine.co.uk team

Classificada 1 em 5 estrelas

These lot don't deliver your magazine…

These lot don't deliver your magazine and then cancel your a/c. Then they take more money out from your Direct Debit without permission. I informed my bank immediately about these scammers.

10 de fevereiro de 2025
Opinião espontânea
logótipo da magazine.co.uk

Resposta da magazine.co.uk

Hello,

Thank you for your feedback and we're sorry to hear that you've had trouble with your subscription.

It doesn't look like we've had previous correspondence from you, so it sounds like you have been speaking with the publisher (Magazines Direct) up until now. They also handle both the delivery of each magazine and the Direct Debit payment associated with the order.

Should you require further assistance, please contact enquiries@magazine.co.uk and we can escalate this to the publisher's team for you.

Best wishes,
The magazine.co.uk team

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