We moved to Walnut Tree Place in Goring-by-Sea 18 months ago and can genuinely say that it is the best move we have made. There is a main line train station very close and frequent buses a few minu... Ver mais
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Hillier Court in Romsey is a popular retirement development. It is within easy walking distance (no hills) of the town and has an excellent bus service with stops just a few yards away. Many owners h... Ver mais
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I am thoroughly enjoying living in Lyle Court. Estate manager is wonderful and arranging all sorts of activities for us which helps us all socialise with one another. The Duty Managers are so friendly... Ver mais
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I’ve been a resident here for 3 years and found the whole experience better than I ever expected I can’t praise the staff here enough for all that they do for us residents to make our lives not just... Ver mais
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Escrito pela empresa
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Escrito pela empresa
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Informações de contacto
100 Holdenhurst Road, BH8 8AL, Bournemouth, Reino Unido
- 0800 310 0532
- www.mccarthyandstone.co.uk
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George House Stevenage
George House, Stevenage
McCarthy Stone advertise that they pride themselves on looking after the wellbeing of their homeowners, well I don't think that's correct, as the added stress that is placed on them is quite shocking.
Their only saving grace is the house manager here, Sue. But I am afraid that she, now, is being stretched to far, looking after this place.and seems to be ignored when reporting problems.
I am trying hard to think of any maintenance project that has been done here, that has been completed to a satisfactory result, a lot of projects never being completed.
Quite a few months ago now they set up contractors to carry out work on "upgrading" our emergency call system and intercom, at a terrific cost to the residents here, as they said that the system needed to be replaced as BT landlines were changing. We were told to expect engineers on site for about 5 weeks, well the engineers finished in about 2 weeks. You can see how, when you walk around the site with corridor ceiling tiles hanging out and even dropping to the floor, where the metal supports for each tile have not been replaced, just thrown above the ceiling!
We have a side entrance to the scooter store, which provides access to the whole building, left with no power on the door strike release, after the contractors replaced the entry system there.
This has been reported several times to the house manager, she has even taken the Operations Manager and shown her how you can just pull the door open, in fact, this seems to be the entry method of choice for other contractors working on site now. Nothing has been done to rectify this, I guess they have just signed it off without taking any notice of the faults or reported complaints.
The new intercom system itself does not call for long enough for my wife to get to the call point to answer it, if she is on her own. Rather than extend the ringing time, they have charged me another £50.00 for a remote button to answer the call, which is a waste of time and money as most of the time the calls are unintelligible when answered anyway.
On the old call points in apartments, there used to be a repeater sounder for the fire alarm activation, which was good for the hard of hearing, that has been removed from the new call points, as well as the pull cord that used to reach the floor, so now can only be used when standing, no use for anyone that has fallen.
So if you are looking for a company that looks after your wellbeing, don't choose McCarthy Stone.
4 de novembro de 2026
Opinião espontânea
Subject: Charlotte Court
I am writing on behalf of residents in Charlotte Court Ainsdale Southport.
We had been without a house manager for over 6 months but it was worth the wait. Our new manager Susan Russell goes above and beyond being a manager. She takes time out to join us in our weekly coffee mornings and is only too happy to help where it’s needed absolutely nothing is too much trouble and is done quickly and efficiently without question.
Susan has made small changes with a big impact. For instance our communal lounge feels more welcoming she has moved the seating around, opened up the blinds and put smooth radio on in the background it feels and looks better.
The guest room is popular with friends and relatives who feel it is as good as any hotel and is immaculately presented.
We have a very close community we all get along and look out for each other and feel very fortunate to have chosen to live in Charlotte Court.
The location is excellent we have everything on hand local shops restaurants and bars. The public transport is good we are close to train station and have quite a few bus routes.
3 de novembro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Reviewer,
Thank you for taking the time to share your feedback about Charlotte Court, Ainsdale.
We are delighted to hear how positive the experience has been since Susan joined the development as House Manager. It is wonderful to know that her friendly, proactive approach and willingness to get involved in community life have made such a positive difference to homeowners.
We're particularly pleased to hear how much the small changes Susan has introduced have enhanced the communal areas and helped create an even more welcoming environment. It is often these thoughtful touches that have the greatest impact on daily life within a community.
Thank you also for your kind comments about the Guest Suite and the strong community spirit at Charlotte Court. It is wonderful to hear that homeowners enjoy such a supportive atmosphere and benefit from the excellent location and local amenities.
We will ensure that Susan receives a copy of your review and your kind feedback.
Many thanks again,
The McCarthy & Stone Team
Friendly, Welcoming and Caring Staff
As a carer to one of the residents at McCarthy & Stone, I have always found the staff friendly, welcoming, helpful and approachable.
The manager is an excellent leader who leads by example, creating a positive atmosphere that is reflected throughout the team.
Thank you to everyone for your kindness and dedication. You are all a credit to McCarthy & Stone!
1 de dezembro de 2025
Opinião espontânea
Resposta da McCarthy & Stone
Dear Ann,
Thank you for taking the time to share your feedback.
We are delighted to hear that, through your role as a carer supporting one of our homeowners, you have consistently found the team to be friendly, welcoming, helpful and approachable.
We are especially pleased to hear your comments about the Manager and the positive example they set for the wider team. Creating a caring and supportive environment for homeowners is something we take great pride in, so it is wonderful to know that this is reflected in your experience of the development.
Thank you for recognising the kindness, professionalism and dedication of the team. Feedback from those who regularly support our homeowners is particularly valued, and we will ensure that your comments are shared with the colleagues involved.
If you would be happy to do so, please consider updating your review to include the name of the development so that we can ensure your kind feedback reaches the correct team.
Many thanks again,
The McCarthy & Stone Team
Waterford Place. Chippenham
I have lived in this McCarthy & Stone development for 9 years and am very happy here It is in walking distance to a small, nice town Chippenham and we have an excellent house manager (Agnes) who is cheerful very kind and helpful
3 de novembro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Patricia Lee,
Thank you for taking the time to share your experience of life at Waterford Place, Chippenham.
We are delighted to hear that, after nine years at the development, you remain so happy in your home. It is wonderful to know that the convenient location, with easy access to the town and local amenities, continues to contribute to such a positive experience.
Thank you also for your kind words about Agnes. We are pleased to hear that her cheerful, caring and helpful approach has made such a positive difference to homeowners. Creating a welcoming and supportive community is something our teams take great pride in, and it is especially rewarding to hear how much Agnes is appreciated.
We will ensure that Agnes receives a copy of your review and your kind feedback.
Many thanks again,
The McCarthy & Stone Team
Relaxed, knowledgeable, gentle & professional sales process
Nora Henderson made Mum & I feel truly relaxed in Mum's quest for a possible apartment, which was a huge and anxious change for Mum. Nora is a great listener, showed us round multiple properties, pointing out, with substantial knowledge, the features, benefits and pros/cons, and took Mum & I through the different options of moving, part ownership, rent, purchasing, apartment community (there is a super and pro-active community), and local facilities. Nora always responded well for any query and was forever reassuring in truthful answers and obtaining the latest information from back office and Head Office as needed. Mum was grateful to be taken through the acquisition experience with Nora, which took as long as it was needed. Mum loves her apartment now she's been there a while now - a big wrench from having a detached house. She is very happy with her decision. Well done Nora ! Thanks !
3 de março de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Mike N,
Thank you for taking the time to share your experience of purchasing a retirement home with McCarthy & Stone.
We are delighted to hear that our Sales Consultant, Nora, helped make what was understandably a significant and sometimes anxious decision feel relaxed, informed and well supported for both you and your mum. Moving from a long-term family home is a major life change, so it is wonderful to know that Nora took the time to listen, answer questions and guide you through the various options at a pace that suited your mum.
We are particularly pleased to hear your comments about Nora's knowledge, honesty and responsiveness throughout the process. Helping customers understand the different lifestyle, tenure and purchasing options available is an important part of the journey, and it is rewarding to know that her support gave your mum the confidence to make the right decision for her.
Most importantly, we are delighted to hear that your mum has settled in well, is enjoying her apartment and remains happy with her decision. We will ensure that Nora receives a copy of your review and your kind feedback.
Many thanks again,
The McCarthy & Stone Team
Waterford Place a nice place to live…
Waterford Place a nice place to live people of all the same age the manager first rate and cares for all the residents she is one of the best managers we have ever had I have been here 9 years and enjoy living in Chippenham
3 de novembro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Mr Terry Hannay,
Thank you for taking the time to share your experience of life at Waterford Place, Chippenham.
We are delighted to hear that, after nine years at the development, you continue to enjoy living there and value being part of a community of like-minded homeowners.
Thank you also for your kind words about Agnes. We are pleased to hear that her caring, supportive and professional approach has made such a positive difference to residents' experiences. Feedback like yours is especially meaningful, and it is wonderful to know that Agnes is so highly regarded within the community.
We will ensure that Agnes receives a copy of your review and your kind comments.
Many thanks again,
The McCarthy & Stone Team
I would like to leave a review about Patrick hopkins…
I would like to leave a review about Paddy Hopkins our building supervisor at Knox court, rugby. I am very happy with his service, very efficient and approachable, always willing to help and prompt with his actions.
3 de novembro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Pamela Downes,
Thank you for taking the time to share your feedback about Knox Court, Rugby.
We are delighted to hear your kind words about Paddy and the support he provides as Building Supervisor. It is wonderful to know that you find him efficient, approachable and always willing to help, with a prompt and proactive approach to resolving issues.
Feedback like this means a great deal to our colleagues, and we are pleased to hear that Paddy's dedication and professionalism are making such a positive difference to your experience at Knox Court.
We will ensure that Paddy receives a copy of your review and your kind feedback.
Many thanks again,
The McCarthy & Stone Team
Hillier Court in Romsey is a popular development in Romsey.
Hillier Court in Romsey is a popular retirement development. It is within easy walking distance (no hills) of the town and has an excellent bus service with stops just a few yards away. Many owners have lived here since it opened in 2016.
Hillier Court is a spacious and well maintained development and it overlooks a large tranquil garden which comes into its own during the Spring and Summer months. There is an active social team and we enjoy many events from parties, informative talks to musical afternoons and evenings.
3 de novembro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Richard Hyde,
Thank you for taking the time to share your experience of life at Hillier Court, Romsey.
We are delighted to hear how much you value the location, community and facilities at the development. It is wonderful to know that the convenient access to the town, transport links and attractive surroundings all contribute to such a positive living experience.
We're also pleased to hear your comments about the well-maintained communal areas and gardens, and the vibrant social calendar. Creating opportunities for homeowners to come together through events, activities and shared interests is an important part of community life, so it is lovely to hear how much these are enjoyed.
Thank you again for sharing your feedback about Hillier Court and the welcoming community that has developed there over the years.
Many thanks again,
The McCarthy & Stone Team
Miller Place
Aimee is just the best manager ever.She has a happy disposition dresses very smartly and takes pride in the way she conducts her business affairs. If I could I would give her 10 stars. Well done Aimee .
3 de novembro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Sandra Curtis,
Thank you for taking the time to share your feedback about Miller Place.
We are delighted to hear your kind words about Aimee. It is wonderful to know that her positive attitude, professionalism and dedication have made such a positive impression. Creating a welcoming and supportive environment for homeowners is something our House Managers take great pride in, and it is clear from your review how much Aimee's efforts are appreciated.
We particularly enjoyed reading your comment that you would give her 10 stars if you could. We will ensure that Aimee receives a copy of your review and your well-deserved recognition.
Many thanks again,
The McCarthy & Stone Team
Chippenham
We stayed the m&s guest suite in Waterford place, Chippenham from 27 October 2026 and really enjoyed it. The house manager Agnes was very helpful and even confirmed all details by text.
27 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Roy Silcock,
Thank you for taking the time to share your experience of staying in the Guest Suite at Waterford Place, Chippenham.
We are delighted to hear that you enjoyed your stay and found the Guest Suite comfortable and welcoming. Guest Suites play an important role in helping family and friends stay close to loved ones, so it is wonderful to know that your visit was such a positive one.
Thank you also for your kind words about Agnes. We are pleased to hear that her helpful and thoughtful approach, including keeping you updated throughout the booking process, helped make your stay run smoothly. We will ensure that Agnes receives a copy of your review and your kind feedback.
Many thanks again,
The McCarthy & Stone Team
Avalon court
Avalon. Court Lincoln
Sue house manager
Day arranged by Sue to visit Gibson court and Kinema in the woods at woodhall spa. Enjoyed the film Pressure it was very moving and made us think about the past. Sue gave us treat bags with popcorn and sweets in.
About 20 of us went on the day out and had a great time and interesting to see another development.
Sue goes above and beyond and took a days leave for us.
We are very lucky. Thanks
21 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Janet,
Thank you for taking the time to share your experience of life at Avelon Court, Lincoln.
We are delighted to hear how much you enjoyed the recent outing organised by Sue. It sounds like the visit to Gibson Court and the Kinema in the Woods at Woodhall Spa was both enjoyable and memorable, and we're pleased to hear that the film Pressure made such a lasting impression.
Thank you also for your kind words about Sue. We are especially pleased to hear how much you appreciated the time, effort and thought she put into making the day special, from organising the trip to providing treat bags for everyone. It is wonderful to know that around 20 homeowners were able to enjoy the outing together and spend time with another McCarthy & Stone community.
We will ensure that Sue receives a copy of your review and your heartfelt thanks.
Many thanks again,
The McCarthy & Stone Team
Buyers beware !
Several years ago my mother purchased a one bedroom apartment for £430 thousand pounds, at this time the service charge was around £450 pound per month and was told at the time of purchase that this would only increase at the same rate as the national inflation rate per year which for the average yearly percentage has been around 2-3% per annum. Over the past decade the service charge at McCarthy and Stone have seen an increase of over 60% now making it very expensive and too costly to live in the development. This current service charge has now had a significant impact and financial burden on the resale value of the apartments currently available and due to this very high service charge no one can afford to live here in this retirement village. Out of sixty apartments twenty are currently on the market and have been for more than three to four years more. Depreciation of each property is around 60-70% from its original purchase price. The service charge is now between £1000 and £2000+ depending on how many bedrooms you have, now if we average this out and say 60 apartments paying between £1000 to £1500 pounds per month times that per year that’s £720 thousand pounds or just over a million pounds per year just in service charges alone. Now add those figures across the entire network of properties McCarty and Stone own leasehold on how on earth can they justify increasing their prices and showing a deficit in their accounts which they demand the homeowners pay to cover their mistakes in accounting. During the pandemic the government gave financial aid to all care homes and residential retirement homes free PPE’s, McCarthy and Stone charged its homeowners a fee for issuing this vital equipment to venerable people. Did not follow government guidelines properly over this period of the pandemic endangering the lives of people in their care.
Living Plus just a licence to print money, charge more reducing the life expectancy of its residents because at the current rate of increases in service charges most homeowners will run out of money, savings or pensions before they die. And even after they die the bereaved families will have to continue to pay the service charge while trying to sell a property you can’t give away because nobody can afford the service charge! Anyone thinking of buying a retirement home with McCarthy and Stone think again! Read the fine print do your research, there are loads of retirement homes out there that offer greater value and promise to buy back your home after death so your love ones don’t have to worry or financial burden of debt and trying to sell an unwanted apartment.
7 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Mr Neil Kemp,
Thank you for taking the time to share your feedback.
We recognise that service charges, affordability and property resales are important issues for homeowners and their families, and we understand the concerns you have raised.
Service charges are governed by both the terms of the lease and relevant legislation, including the Landlord and Tenant Act 1985. Service charge costs must be reasonably incurred and relate to services provided for the benefit of homeowners. As managing agent, we are required to administer and recover service charges in accordance with the lease and applicable legislation.
Service charges remain payable by apartment owners regardless of whether a property is occupied.
Service charge expenditure is influenced by a range of factors, including staffing costs, utilities, insurance, maintenance requirements, regulatory compliance and wider inflationary pressures. As a result, annual expenditure will not necessarily increase in line with CPI alone.
We note your comments regarding service charge increases and historic expenditure at your development. These matters have previously been raised with us in 2023, and, in an effort to better understand the concerns and discuss them in detail, an invitation was extended for a meeting with senior operational colleagues and our Customer Relations team. Whilst an initial discussion took place regarding arranging this meeting, we understand that you did not proceed with this.
We also note your comments regarding PPE and the management of developments during the pandemic. Significant challenges were faced across the housing, health and care sectors during this period, and decisions were taken in line with the information, guidance and operational requirements applicable at the time.
Many thanks again for your review. We value homeowner feedback and will continue to consider concerns raised through the appropriate channels.
The McCarthy & Stone Team
I am thoroughly enjoying living in Lyle…
I am thoroughly enjoying living in Lyle Court. Estate manager is wonderful and arranging all sorts of activities for us which helps us all socialise with one another. The Duty Managers are so friendly and helpful too. That leaves the Staff who will do anything we ask. A great place to stay and I have made many new friends and feel secure and safe here, especially now I am on my own. In conclusion, I hope I will be here forever, especially with the care on hand.
2 de novembro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Lorna Macmichael,
Thank you for taking the time to share your experience of life at Lyle Court.
We are delighted to hear how much you are enjoying living at the development and that you have found it to be such a friendly, welcoming and supportive community. It is wonderful to know that the activities organised by the team have helped homeowners build friendships and enjoy spending time together.
Thank you also for your kind words about Katrina, the Duty Managers and the wider team. We are pleased to hear that their support, friendliness and willingness to help have made such a positive difference to your experience.
It is especially rewarding to hear that living at Lyle Court has helped you feel safe, secure and supported, while providing opportunities to socialise and make new friends.
We will ensure that Katrina and the team receive a copy of your review and your kind feedback.
Many thanks again,
The McCarthy & Stone Team
AVOID
AVOID, AVOID, AVOID!
If you're buying a property where the seller is moving into a McCarthy Stone development, BE WARNED!
After three months of conveyancing, surveys and legal proceedings, I was left financially out of pocket, emotionally exhausted and without the home I had been preparing to move into.
Days before completion, I was repeatedly informed that the seller risked losing his McCarthy Stone retirement apartment despite enquiries still being unanswered. This created immense pressure, despite legitimate concerns raised by my survey and solicitors.
I am autistic and had made those involved in progressing the sale aware of this, yet the pressure was overwhelming.
The seller ultimately withdrew from our transaction and proceeded with a third-party cash buyer.
So if you don’t want to be left stressed, at a financial loss and blindsided, AVOID AVOID AVOID MCARTHY STONE.
30 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Kesha,
Thank you for taking the time to share your feedback.
We are sorry to learn of your disappointment following the outcome of the property transaction and appreciate that this will have been a frustrating experience.
However, we feel it is important to clarify that the property in question was owned and being sold by an individual homeowner, rather than by McCarthy & Stone. McCarthy & Stone was not a party to the sale or purchase agreement and was not acting as the seller in this transaction.
We note your comments regarding the progression of the conveyancing process and the communications you received. As these matters relate to a private property transaction involving multiple parties and professional advisers, it would not be appropriate for us to comment publicly on the specific circumstances of the case.
We understand that you have now contacted our Customer Relations Team regarding your concerns. As these matters have been raised directly with us, they will be reviewed and we will respond through the appropriate channels. For reasons of confidentiality, we will not discuss the details further on a public platform.
Thank you again for bringing your concerns to our attention.
The McCarthy & Stone Team
Resident here for 3 years…
I’ve been a resident here for 3 years and found the whole experience better than I ever expected
I can’t praise the staff here enough for all that they do for us residents to make our lives not just content but a really happy place to live at Lyle Court, Barnton Grove, Edinburgh
2 de novembro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Mrs Gayle Williamson,
Thank you for taking the time to share your feedback.
We are delighted to hear that, after three years as a homeowner, your experience has been even better than you expected. Creating communities where homeowners feel happy, supported and able to enjoy life to the fullest is something we are passionate about.
Thank you also for your kind words about the team. We are pleased to hear how much you appreciate their dedication and the positive contribution they make to daily life within the development.
We would love to ensure that your feedback is shared with the colleagues you are recognising. If you would be happy to do so, please consider updating your review to include the name of the development.
Many thanks again,
The McCarthy & Stone Team
I want to remark on the excellent build…
I want to remark on the excellent build quality of Silver Sands in Bembridge, Isle of Wight. All the fixtures and fittings in my one-bedroomed flat and in the communal areas are of a high standard. This, together with the excellent location within easy walking distance of local shops, make for a comfortable life. I am glad that I moved here.
5 de novembro de 2025
Opinião espontânea
Resposta da McCarthy & Stone
Dear Frances Oglander,
Thank you for taking the time to share your experience of life at Silver Sands, Bembridge.
We are delighted to hear that you are so pleased with your home and that the quality of the apartment, communal facilities and location have contributed to such a positive experience. It is wonderful to know that the high standard of fixtures and fittings, together with the convenience of being close to local shops and amenities, is helping you enjoy a comfortable lifestyle.
Most importantly, we are pleased to hear that you feel moving to Silver Sands was the right decision for you.
Thank you again for sharing your feedback.
Many thanks again,
The McCarthy & Stone Team
i moved into Lyle Court
i moved into Lyle Court, Edinburgh over 4 years ago
and i can't praise it enough
The staff are really special led by Katrina and
the friendliness of everyone in the complex is second to none.
The area has a good bus service into town if you are able but there is good shopping nearby if you prefer to walk
We have plenty of entertainment going on in our building if you want to take part but you don't have to
Also we have our own restaurant if you don't want to cook
2 de novembro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Nancy Wilkie,
Thank you for taking the time to share your experience of life at Lyle Court, Edinburgh.
We are delighted to hear that, more than four years after moving in, you continue to enjoy living at the development. It is wonderful to know that the friendly atmosphere, range of activities and convenient local amenities have all contributed to such a positive experience.
Thank you also for your kind words about Katrina and the wider team. We are pleased to hear how much their support and dedication are appreciated, and that they help create such a welcoming community for homeowners.
It's especially rewarding to hear that residents can enjoy as much or as little of community life as they choose, whilst benefiting from excellent facilities and a supportive environment.
We will ensure that Katrina and the team receive a copy of your review and your kind feedback.
Many thanks again,
The McCarthy & Stone Team
Service Charge Increases at Crayshaw Court Update
Service Charge Increases at Crayshaw Court
Derek Hambleton
Paul Teverson, McCarthy Stone’s Director of Communication, appearing at the House of Commons Housing, Communities and Local Government Committee (Housing for Older People HC982) on 1 July 2025, answered questions from Lewis Cocking MP (Broxbourne) on Service Charges at MS Developments claimed that Service Charges increased in line with annual CPI inflation.
To observe that the Service Charge increases by inflation does not give a real picture of how costs increase because the Service Charge is set in the Budget for the next financial year based on estimated expenditure. The actual Gross Annual Expenditure reported in the Audited Accounts at the end of the year gives a true reflection of how Crayshaw Court costs are managed. It would be nice if charges increased only by inflation but they don’t.
In the Audited Accounts for the Year End 2026, which have recently been presented at Crayshaw Court, there is an actual increase in Gross Annual Expenditure of 5.8% from the year before, whilst the average CPI% increase was 3.4% - the increase in Expenditure is nearly twice (actually 1.8 times) average CPI for the same period. Also in this period State Pensions & Benefits increased by 4.1% (Triple Lock). Which ever way you look at it we are falling behind in our ability to pay.
McCarthy Stone say increases are impacted by increases in minimum wage, National Insurance, material costs etc and one might have some sympathy for this view if it was an isolated instance but it isn’t. From 2015 to 2025, at Crayshaw Court, Gross Annual Expenditure has increased by 66% while average yearly CPI increased by 32% - increases more than twice CPI. In real terms it means this year we will pay about £40,000 more than if costs had been pegged to CPI. For the Homeowners at Crayshaw Court it means occupiers of 1 bed apartments pay £640; 2 bed apartments pay £960 more than they might have done as a result. It signals how the Management Company performs; it cannot be removed; it compounds excessive future rises in Service Charge which if not addressed will soon make Crayshaw Court and other McCarthy Stone Retirement Living Developments I suspect, unaffordable for many.
It will and is impacting resales - all resales in the last several years have fallen in value.
Even McCarthy Stone acknowledge in their written evidence dated 22 August 2025 to the Chair, Housing, Communities and Local Government Committee, Housing for Older People that the Service Charge at Retirement Living Developments such as Crayshaw Court from 2019 to 2024 increased by 37% whilst CPI rose by 24.2% (From table of Cost Increases between 2019 and 2024, House of Commons Housing Committee). My own figures for Crayshaw Court say increases in costs are more like 42% for the stated period.
In one breath McCarthy Stone say costs rise with inflation and in the next they show they actually rise by significantly more than inflation. They can’t have it both ways but they do need to do something about it before it is too late. Sadly, they prioritise their own interests over those of Homeowners - the very people without whom they wouldn’t exist.
The reply by McCarthy Stone to my comments suggest that increases in expenditure will not always directly mirror CPI is a distortion of my post which indicates that increases rarely mirror CPI resulting in excessive service charges, which is very different.
McCarthy Stone's review team are past masters at defending the indefensible but there again they get a lot of practice.
1 de novembro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Derek Hambleton,
Thank you for taking the time to share your feedback.
We appreciate that service charges are an important consideration for homeowners and understand the concerns you have raised regarding increases in costs at Crayshaw Court.
As you note, service charge budgets and year-end expenditure can be influenced by a number of factors, including inflationary pressures, increases in employment costs, utility costs, insurance premiums, maintenance requirements and statutory compliance obligations. As a result, annual expenditure will not always directly mirror CPI.
We recognise the impact that rising costs can have on homeowners and are committed to managing developments efficiently whilst maintaining the services, facilities and standards expected by residents. Service charge budgets are prepared annually, supported by detailed year-end accounts, and are subject to review and scrutiny through the established governance processes.
We understand that you remain concerned about the long-term affordability of retirement living and the potential impact of rising costs on homeowners and future resales. Feedback such as yours is valuable, and we will ensure that your comments are shared with the relevant teams.
Thank you again for taking the time to share your views.
The McCarthy & Stone Team
Love staying in the Guest Suite
The Guest Suite is very clean and quiet. Nicely furnished. We are always snug and warm when we visit my Mum who lives in the complex
Yvonne the house manager goes above and beyond- thanks for a consistently great quality stay!
15 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Christopher O'Brien,
Thank you for taking the time to share your feedback.
We are delighted to hear that you continue to enjoy staying in the Guest Suite and that you find it clean, comfortable and peaceful whenever you visit your mum.
Thank you also for your kind words about Yvonne. We are pleased to hear that her dedication and willingness to go above and beyond help make each stay such a positive experience. We will ensure that she receives a copy of your review.
We would love to ensure that your feedback is shared with the correct development and team. If you would be happy to do so, please consider updating your review to include the name of the development where your mum lives.
Many thanks again,
The McCarthy & Stone Team
My experience is with Anstie Court in…
My experience is with Anstie Court in Devizes. .
My parents lived there for a number of years until recently. They loved the place and were extremely happy there. It suited their needs in every way.
Carrie the manager has been particularly helpful as Mum has transitioned to a care home. She has also helped us with the selling process.
1 de novembro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Mark Jones,
Thank you for taking the time to share your experience of Anstie Court, Devizes.
We are delighted to hear that your parents enjoyed their time at the development and found it suited their needs so well. Knowing that they were happy there for a number of years means a great deal to us.
Thank you also for your kind words about Carrie. We appreciate that moving into a care home can be a significant and often emotional transition for both homeowners and their families, so it is wonderful to hear that Carrie's support, guidance and assistance have helped make this process easier. We are also pleased that she has been able to provide support with the sale of your parents' apartment.
We will ensure that Carrie receives a copy of your review and your kind feedback.
Many thanks again,
The McCarthy & Stone Team
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