We moved to Walnut Tree Place in Goring-by-Sea 18 months ago and can genuinely say that it is the best move we have made. There is a main line train station very close and frequent buses a few minu... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My parents downsized and moved into Trinity Place, Hazlemere in March 2026 and they could not have received a warmer welcome from the House Manager Helen. She was so helpful in ensuring they knew... Ver mais
A empresa respondeu
Hillier Court in Romsey is a popular retirement development. It is within easy walking distance (no hills) of the town and has an excellent bus service with stops just a few yards away. Many owners h... Ver mais
A empresa respondeu
After spending a few months looking for a new home, I decided on an apartment at Earls Grange, Burscough. From my very first visit here I was greeted so warmly by Karon and immediately felt at home.... Ver mais
A empresa respondeu
Informações sobre a empresa
- Construtor imobiliário
- também em
- Agentes imobiliários
- Empresa de construção civil
- Empresa gestora de propriedades
- Lar de idosos
- Residência para reformados
Escrito pela empresa
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Escrito pela empresa
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Informações de contacto
100 Holdenhurst Road, BH8 8AL, Bournemouth, Reino Unido
- 0800 310 0532
- www.mccarthyandstone.co.uk
4,7
Excelente
5 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
McCarthy &Stone Retirement living -Saffron Walden
Mum recently moved onto a McCarthy & Stone Retirement apartment in Saffron Walden . Deborah worked above and beyond to get us in on the date we wanted and has always been so positive helpful and friendly, always answering our questions and keeping us up to date throughout the moving process . Alexa and the team have been brilliant making it such a positive experience for us. Alexa always makes time for people and has helped us achieve what we needed to make it work. The staff are all positive friendly and approachable helping residents to maintain independence in a supportive environment. There is lovely community feel to Jacobs Place... it's a space to be who you are.. just like home:0) 🏠
17 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Maria,
Thank you for taking the time to share your experience of Jacobs Place, Saffron Walden.
We are delighted to hear that your mum has settled so well into her new home and that the move has been such a positive experience for your family. Moving home can be a significant step, so it is wonderful to know that she has found a welcoming community where residents can maintain their independence in a supportive environment.
Thank you also for your kind words about Deborah, Alexa and the wider team. We are pleased to hear that their support, positivity and commitment helped make the moving process as smooth as possible. It is especially rewarding to know that they took the time to answer your questions, keep you informed and help achieve the outcome your family needed.
We're delighted that Jacobs Place already feels "just like home" and we will ensure that Deborah, Alexa and the team receive a copy of your review.
Many thanks again,
The McCarthy & Stone Team
We moved into Wayfarer Place in January…
We moved into Wayfarer Place in January 2025 and enjoy being here immensely.
The location, and our apartment, are ideal, the staff and management are very good - friendly, cheerful and helpful.
My wife now requires extra support and this being done efficiently and with great care and understanding by the staff here
17 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Mr. Charles Mitchell,
Thank you for taking the time to share your experience of living at Wayfarer Place, a McCarthy & Stone development in Hampshire.
We are delighted to hear how much you and your wife enjoy being part of the community and that you have found both the location and your apartment to be so well suited to your needs.
It is particularly heartening to hear your kind words about the staff and management team. We are pleased to know that the additional support your wife now requires is being provided with care, understanding and professionalism. Supporting homeowners to maintain their independence while providing reassurance when needs change is an important part of what we do.
Thank you again for your thoughtful feedback. We will ensure the team at Wayfarer Place receives a copy of your review.
Many thanks again,
The McCarthy & Stone Team
Service at its best. At Haworth Court Clayton le Woods
The Manager Nicki excelled herself with her friendliness and care to detail. This is our 8th visit and we have never been disappointed with the room or good service we receive.
Everything has always been absolutely brilliant and Nicki always goes the extra mile. Thank you.
15 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Peter Cowgill,
Thank you for sharing your positive experience.
We are delighted to hear that you have enjoyed your visits and that Nicki's friendliness, attention to detail and commitment to excellent service have consistently made your stays so enjoyable. It's wonderful to know that, after eight visits, you continue to receive such a high standard of service and accommodation.
We would love to ensure that your kind words are shared with the correct colleague and development. If you would be happy to do so, please update your review with the name of the development you visited.
Many thanks again,
The McCarthy & Stone Team
5 stars — Exceptional support from Anna at McCarthy & Stone, Trowbridge
My mum has recently moved into the McCarthy & Stone retirement apartments in Trowbridge, and I would like to express my sincere thanks and appreciation to Anna, the House Manager.
From the very beginning, Anna has been absolutely fantastic. Moving home can be a daunting and emotional experience, but she has gone out of her way to make sure my mum felt welcome, supported and settled in her new apartment. Nothing has ever been too much trouble for her, and she has consistently made sure everything is working as it should and that my mum is happy and comfortable.
Anna is kind, approachable, professional and genuinely caring. She clearly takes great pride in looking after the residents and making the development a warm, well-run community. Her help and reassurance have made a real difference not only to my mum, but to our whole family, giving us real peace of mind.
I cannot speak highly enough of Anna. She is a tremendous asset to McCarthy & Stone and a wonderful example of what excellent customer care should look like. Thank you, Anna, for everything you have done to help my mum settle into her new home.
17 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Chris Goddard,
Thank you for taking the time to share your experience of your mum's move to our retirement community in Trowbridge.
We are delighted to hear that your mum has settled so well into her new home and that Anna, the House Manager, has provided such exceptional support throughout the process. Moving home can be a significant life change, so it is wonderful to know that Anna's kindness, professionalism and caring approach helped make the transition a positive one for both your mum and your wider family.
It's especially rewarding to hear that her support has provided reassurance and peace of mind, while helping your mum feel welcome, comfortable and part of the community from the outset.
Thank you for your kind words. We will ensure that Anna receives a copy of your review and the recognition she so clearly deserves.
Many thanks again,
The McCarthy & Stone Team
Excellent Advice
So being honest, helpful and constructive which is the instruction to adhere to, here are my comments:
1. Consider that you must continue to pay service charges whilst you own the property. So if you go into care or cannot live independently anymore you will still need to find the money to continue to pay McCarthy & Stone service charge on an empty property as well as your ongoing care costs.
2. Properties fall dramatically in value in resale. You are likely need to reduce your asking price to less than half of what you paid for it and that’s if you can sell it at all.
3. Property left to your family in your will is likely to just be a millstone round their neck as they are notoriously difficult to sell and the service charges of around £1k per month, which still need to be paid after your death, could cause serious hardship, worry and debt.
17 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Catherine,
Thank you for taking the time to share your views.
We recognise that service charges, property resales and future financial commitments are important considerations for homeowners and their families.
Service charges are governed by legislation and are linked to property ownership rather than occupancy, helping to cover the costs of running, maintaining and safeguarding developments. The vast majority of these costs are passed on at the same price they cost us to procure. While service charges have increased across the property management sector in recent years, our average increases have remained below the industry average, reflecting careful cost management and procurement practices.
Resale values and sales timescales can be influenced by a range of factors, including location, local demand, property condition and wider market conditions. We appreciate that experiences will differ and that people may have differing perspectives on these matters.
As your review does not reference a specific development or personal experience, we are unable to fully understand the circumstances behind the points you have raised. If your comments relate to a McCarthy & Stone homeowner or a personal experience, we would welcome the opportunity to understand more. Please feel free to update your review to share the name of the development and to give any further details that provide context to your review.
Many thanks again,
The McCarthy & Stone Team
Recently moved my 91 year old Nan to…
Recently moved my 91 year old Nan to Orchid Place, Exeter. From start to finish and every aspect of the journey Kelly, Chas and Jane have made the transition easy. They could not of been more helpful. A special thank you to Aleks at Head Office also helping with forms to ensure she gets all the help she needs. So pleased that she now lives down the road and can still be independent but also knowing she is in a safe environment with people around her. Would highly recommend McCarthy and Stone for retirement living.
17 de julho de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Carla,
Thank you for taking the time to share your experience of your Nan's move to Orchid Place, Exeter.
We are delighted to hear that the transition went so smoothly and that Kelly, Chas, Jane and Aleks were able to support you and your Nan throughout the process. Moving home at any stage of life can be a significant step, so it's wonderful to know that their help, guidance and dedication made such a positive difference.
It's especially heartening to hear that your Nan is now able to maintain her independence while enjoying the reassurance of a safe and welcoming community close to her family.
We will ensure that Kelly, Chas, Jane and Aleks receive a copy of your kind review.
Many thanks again,
The McCarthy & Stone Team
Stayed in the Guest suite at Conachar…
Stayed in the Guest suite at Conachar Court for 5 nights,welcoming, warm, clean and very peaceful. The House Manager went above and beyond to make us feel very welcome and explained everything in a very empathetic way. Would definitely recommend Mccarthy and Stone as an independent living venue. If there is an area from improvement it would be guest parking which was not very desirable in wet , muddy weather.
17 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Freda Lewis,
Thank you for taking the time to share your experience of staying in the Guest Suite at Conachar Court.
We are delighted to hear that you found the accommodation welcoming, warm, clean and peaceful. It's wonderful to know that the House Manager helped make your stay such a positive one through their support and thoughtful approach.
Thank you also for your recommendation and for taking the time to provide constructive feedback regarding guest parking. We appreciate all feedback, as it helps us understand what is working well and where improvements may be considered.
Many thanks again for sharing your review.
The McCarthy & Stone Team
Good place to live mostly!
Most of the time we enjoy life at the Rugby development. It’s good for the friendships and companionships fostered through the variety of social events.
We have an on site Bistro but the quality is variable and often they run out of items on the menu. A daily crumble is advertised but has been unavailable on a number of occasions. We don’t often use it because we prefer to eat in the evening but it is annoying to go in for Sunday lunch to find out they have run out by 12.30!
Update!
The Bistro arrangements are quite bizarre - chilli con carne without red kidney beans and today pumpkin soup without pumpkins! Quite remarkable - on Thursday I had a cheese burger without any cheese and it was served with chips which is fine but a dish of peas? I presume they had run out of salad which was the advertised accompaniment!.
All a regular occurrence here at Knox Court!
Last Christmas Day someone had to go out and search for Cranberry Sauce because none had been ordered,
The development is well managed by our new manager, Tracy. She has worked here since it was built and knows the residents and the McS ethos inside out. When we arrived, other residents told us that if we wanted something doing then speak to Tracy! She is largely responsible for recruiting the other staff here who are superb.
Tracy runs Homeowners Meetings with professionalism and efficiency so that matters are discussed and every home owner feels they can have their say.
Tracy plans a range of social events which are popular and works with the Social Committee to arrange new activities as diverse as live music concerts, cheese and wine evenings, film nights and quiz nights. Bingo nights, craft afternoons, carpet bowls and even indoor golf appear on the programme which Tracy publishes weekly.
We do appreciate though that it can’t be easy to keep 70 old people happy all the time but she succeeds most of the time.
She is also tenacious and determined and managed to get the EV Chargers working. No mean feat as they hadn’t worked since the development was opened over 3 years ago!
Tracy (Mrs Foster) is approachable and the central force behind this mostly vibrant community.
Our issues with McS are really around their definition of “independent living”. It is clear that McS are prepared to sell apartments to some who are unable to operate independently to the extent that they don’t even know where they live. The communal lounge resembles a Care Home for much of the day so we rarely sit there. It’s not what we signed up for.
The staff are excellent but McS must decide whether this is a Care Home or a residence for independent adults.
17 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Ian Sturman,
Thank you for taking the time to share your detailed feedback about your experience at our Rugby development.
We are delighted to hear how much you value the sense of community, friendships and wide range of social activities available. It is particularly pleasing to read your kind comments about Tracy and the wider team. We are pleased to hear that her professionalism, dedication and commitment to homeowners have made such a positive difference, and we will ensure she receives a copy of your review.
We also appreciate your constructive feedback regarding the Bistro. Comments such as these are important and help us understand where improvements may be needed.
With regard to your comments about independent living, our developments are designed to support older people to live independently in their own homes, whilst recognising that individual circumstances and support needs may change over time. Many homeowners continue to live independently with varying levels of support from family, friends or external care providers, depending on their needs. We appreciate that residents may have different expectations and perspectives, and we value the opportunity to hear those views through feedback such as yours.
Thank you again for sharing your experience.
The McCarthy & Stone Team
Stanley gardens
The guest room was immaculate and well presented very clean plenty of coffee and tea the bathroom was absolutely clean shower perfect Lara done a superb job and was very friendly 10/10👏👏👏
15 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Mr Thomas Fairclough,
Thank you for sharing your positive experience of staying in the Guest Suite at Stanley Gardens.
We are delighted to hear that you found the accommodation immaculate, comfortable and well equipped, and that everything met your expectations during your stay.
Thank you also for your kind words about Lara. We are pleased to hear that her friendly approach and attention to detail helped make your visit such an enjoyable one. We will ensure that Lara receives a copy of your review.
Many thanks again for taking the time to leave your feedback.
The McCarthy & Stone Team
Very pleased to have Mike as our new…
Very pleased to have Mike as our new office manager at Martello Court in Eastbourne. He is very approachable is diligent helpful and knowledgeable. Hopefully he will stay with us for the long term
17 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Sylvia,
Thank you for taking the time to share your feedback about Martello Court, Eastbourne.
We are delighted to hear that Mike has made such a positive impression since joining the team. It's wonderful to know that you have found him approachable, helpful, knowledgeable and diligent in his role.
Our colleagues work hard to support homeowners and create welcoming communities, and it is always rewarding to receive such positive feedback. We will ensure that Mike receives a copy of your review.
Many thanks again for sharing your kind comments.
The McCarthy & Stone Team
Stayed in guest suite in Stafford for 3…
Stayed in guest suite in Stafford for 3 nights. Comfortable room. House Manager very helpful. My parents have been living in Humphrey Court for 10 years and are very happy with their appartment.
14 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Jayne Keogh,
Thank you for sharing your experience of staying in the Guest Suite at Humphrey Court, Stafford.
We are delighted to hear that you found the accommodation comfortable and that the House Manager was so helpful during your stay. It is also wonderful to know that your parents have enjoyed living at Humphrey Court for the past 10 years and continue to be happy in their home.
Many thanks again for taking the time to leave your review.
The McCarthy & Stone Team
McCarthy Stone, Jacob Place
My husband and I have lived in Jacob Place, a McCarthy Stone development, for nearly five months and have settled in very well. The move from our previous home went very smoothly due to the sales rep, Deborah Boorman, holding our hands during the process and always being available for advice when we needed it. The estate manager at this development, Alexa Coyle, is efficient, helpful and friendly, as are all the staff who carry out their various duties with vigilance and cheerfulness. The bistro serves delicious food and the chef is always ready to cater to different needs. The communal areas are very pleasant and clean and there are a variety of social events and activities which are well attended. Since we have been here we have made friends with many of the other residents and the atmosphere is always welcoming
16 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Jackie Mountford,
Thank you for taking the time to share your experience of living at Jacob Place.
We are delighted to hear that you and your husband have settled in so well during your first few months at the development and that the move from your previous home was such a positive experience.
Thank you for your kind words about Deborah Boorman and Alexa Coyle. We are pleased to hear that Deborah's support and guidance helped make the moving process run smoothly, and that Alexa and the wider team have continued to provide a welcoming, efficient and friendly service. We will ensure they receive a copy of your review.
It is also wonderful to hear that you are enjoying the bistro, social activities and communal facilities, and that you have already made many new friendships within the community. Creating welcoming environments where homeowners can enjoy independent living whilst feeling connected to those around them is something we are passionate about.
Many thanks again for sharing your feedback.
The McCarthy & Stone Team
Happy memories of Wayfarer Place
Dad lived at Wayfarer Place for about 5years & was very happy. He found the staff were friendly &very helpful. He enjoyed meeting other residents & joining in with social activities like playing bridge,canaster,Scrabble & quizzes. The gardens were well kept & some of the residents helped with this. My brother & I were very happy with the way Dad was treated
16 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Caroline Hawkins,
Thank you for taking the time to share your experience of Wayfarer Place.
We are delighted to hear that your dad enjoyed his five years at the development and found both the team and the community to be so welcoming and supportive. It's wonderful to know that he made friendships, enjoyed the social activities on offer and was able to make the most of community life.
We are also pleased to hear your kind comments about the staff and the well-maintained gardens. Creating a friendly, enjoyable environment for homeowners is something our teams take great pride in.
Thank you for sharing your happy memories of Wayfarer Place. We are pleased that both you and your brother felt reassured by the care and support your dad received during his time there.
Many thanks again,
The McCarthy & Stone Team
Dealing with Karon from Earls Grange…
Dealing with Karon from Earls Grange Development, Burscough has been an absolute pleasure. She could not have been more helpful and accommodating if she tried. A very pleasurable experience.
16 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Chris Murray,
Thank you for taking the time to share your feedback about your experience at Earls Grange, Burscough.
We are delighted to hear that Karon made such a positive impression and that you found her to be so helpful and accommodating. Our colleagues take great pride in supporting homeowners and visitors, and it is wonderful to know that Karon helped make your experience such a pleasurable one.
We will ensure that Karon receives a copy of your kind review.
Many thanks again,
The McCarthy & Stone Team
Just had our 2nd visit to Beaumaris…
Just had our 2nd visit to Beaumaris court Mccarthy and stone Sheringham Norfolk. What a wonderful experience. Natasha the Home manager could not have been more helpful.Nothing was too much trouble. Lovely place, highly recommended 👌 👍
16 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Michael,
Thank you for taking the time to share your experience of visiting Beaumaris Court, Sheringham.
We are delighted to hear that you enjoyed your visit and that Natasha, the House Manager, made such a positive impression. It's wonderful to know that her helpful and accommodating approach helped make your experience such a pleasant one.
Thank you also for your recommendation and kind words about the development. We will ensure that Natasha receives a copy of your review.
Many thanks again,
The McCarthy & Stone Team
We recently moved into Humphrey Court
We recently moved into Humphrey Court, Stafford and were made most welcome by Jessica White, Manager who took time to explain everything in detail was most helpful, friendly, supportive and obliging.
The community have all made us most welcome, the standards, environment, facilities and gardens are to a high standard and maintained extremely well.
We could not be happier.
We have had friends come and stay in the guest apartment which they thoroughly enjoyed. They had a great experience in a very pleasant, comfortable, clean and well appointed room and left very happy.
30 de setembro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Kenneth Wilson,
Thank you for taking the time to share your experience of moving to Humphrey Court, Stafford.
We are delighted to hear that you have been made to feel so welcome by both the community and the team. Moving home is a significant step, and it's wonderful to know that Jessica, the House Manager, helped make the transition a positive one through her support, guidance and friendly approach.
We're also pleased to hear your kind comments about the development, facilities and gardens, as well as the positive experience your friends enjoyed while staying in the Guest Suite. Our teams work hard to create welcoming, comfortable communities, so it is rewarding to receive such positive feedback.
We will ensure that Jessica receives a copy of your review.
Many thanks again,
The McCarthy & Stone Team
Lovely environment
I visit Milward place daily as a private carer and out of all the places I visit this is my favourite. Jane the house manager is always so welcoming and friendly and there is always such a nice atmosphere. I look forward to visiting and often speak to the other tenants. They always have activities and events on the board and there is a massive sense of inclusion. All in all just this a lovely, clean, safe environment for everyone and a place I highly recommend 😊
16 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Della Walton,
Thank you for taking the time to share your experience of Milward Place.
We are delighted to hear that, as a regular visitor, you find the development to be such a welcoming, friendly and inclusive community. It's wonderful to know that the atmosphere, activities and events help create a positive environment for both homeowners and visitors alike.
Thank you also for your kind words about Jane, the House Manager. We're pleased to hear that her friendly and welcoming approach has made such a positive impression, and we will ensure she receives a copy of your review.
Many thanks again for sharing your feedback.
The McCarthy & Stone Team
I've stayed in the guest suite at Whitelock Grange Bingley…
I've stayed in the guest suite at Whitelock Grange quite a few times visiting my parents. Communication is great and the house manager has always been really helpful. The suite is always clean and tidy with comfy beds and and clean towels.
9 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Bridget Hogg,
Thank you for sharing your positive experience of staying in the Guest Suite at Whitelock Grange, Bingley.
We are delighted to hear that you have enjoyed your visits and found the Guest Suite to be clean, comfortable and well maintained. It's also wonderful to know that communication has been good and that the House Manager has been so helpful in supporting your stays.
Many thanks again for taking the time to leave your review.
The McCarthy & Stone Team
Impossible to sell.
Ok until the owner of an apartment passes away or moves to a permanent care setting. Resales team are pathetic and not in touch with the current housing market
On going service charges cause a financial burden to owners in care homes or to people who have inherited the property.
McCarthy and Stone are unwilling to buy the properties back, even at less than the original selling price.
My parents bought an apartment £345.000 and we can't sell it for £200.000 two years on. Therefore for this I rate McCarthy and Sone star. If there was a 0 star option I would have chosen that.
16 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Adrian Welland,
Thank you for taking the time to share your feedback.
We are sorry to hear about the challenges you and your family have experienced whilst trying to sell the apartment. We appreciate that managing a property on behalf of a loved one who has moved into long-term care can be both emotionally and financially difficult, particularly when a sale takes longer than anticipated.
We understand that ongoing costs can be a concern during this time. Service charges are governed by legislation and are linked to property ownership rather than occupancy. They contribute towards the ongoing running, maintenance and safety of the development for all homeowners.
We note your comments regarding the resale process. However, our records indicate that this property is not currently being marketed through McCarthy & Stone's Resales service. Resale values and sales timescales can be influenced by a range of factors, including location, local demand, property condition and wider market conditions.
Should you wish to explore the support available through our specialist Resales team, they would be happy to discuss your circumstances and the services they can provide. In the meantime, some families choose to rent out their apartment while it remains on the market, which can help to offset ongoing costs whilst retaining flexibility over a future sale.
Our Resales team can be contacted on 0345 556 4126.
Many thanks again,
The McCarthy & Stone Team
My mum is a resident at a McCarthy &…
My mum is a resident at a McCarthy & Stone facility in Macclesfield, Cheshire. A big thank you to Sharon and all the Staff at John Percyvale Court - thank you all for taking such great care of my Mum.
Also a big thanks to Julie at Kings Scholars Ct where we stayed in the guest suite.
5 Stars to you all!
15 de outubro de 2026
Opinião espontânea
Resposta da McCarthy & Stone
Dear Adrian,
Thank you for taking the time to share your feedback.
We are delighted to hear that your mum is enjoying life at John Percyvale Court, Macclesfield, and we appreciate your kind words about Sharon and the wider team. Our colleagues work hard to provide a supportive and welcoming environment, so it is wonderful to know that they have made such a positive difference to your mum's experience.
We're also pleased to hear that you enjoyed your stay in the Guest Suite at Kings Scholars Court and that Julie helped make your visit a positive one.
We will ensure that Sharon, Julie and the teams at both developments receive a copy of your review.
Many thanks again,
The McCarthy & Stone Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.