I had a great experience with my moorcroft agent. I was in debt and needed help paying off my credit cards. They supported me throughout the entire process, explained everything clearly, and made ever... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Moorcroft keep texting and ringing my Wife’s Phone asking for a Mr ???? Obviously not her we don’t want to proceed on line as that give access to his account! How can we stop this happening it has b... Ver mais
Very recently I was the victim of a fraud and had no idea until I was contacted by letter by Moorcroft. I was met with kindness and understanding and they undertook communication with Tesco Mobile.... Ver mais
A empresa respondeu
I had a great time dealing with Moorcroft, as much as you can with a debit collection company. The text me and emailed, I had no harassing phone calls. The email and text asked me to login and there'... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors. We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner. Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.
Informações de contacto
Moorcroft House, 2 Spring Gardens, SK1 4AJ, Stockport, Reino Unido
- 01614752858
- customers@moorgroup.com
- www.mdrl.co.uk
3,7
Aceitável
322 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Not helpful
Not helpful. Paid my dues yet still taking direct debit, asked for a refund, told I will get a letter advising me I'm in credit and to call and discuss a refund. I've actually just asked for one ! Crap. Keep your eyes on your DD'S.
29 de dezembro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
We can’t discuss individual accounts on this platform, though it’s important to know that all Direct Debit payments are covered by the Direct Debit Guarantee.
This Guarantee protects you if a mistake is ever made - for example, if a payment is taken on the wrong date or for the wrong amount. In those cases, your bank or building society must refund the amount paid immediately.
Please be assured we are here to help. You can contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk should you wish to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd
Myself and my husband are under a debt…
Myself and my husband are under a debt relief order moorcroft know this and they have been spoken to numerous times and also sent proof of the dro but still continuing to hound us via email and letter do you not understand that you are not supposed to be contacting us please will you stop making life stressful knowing you are still bullying us ! I will seek legal advice if it continues as legally you are at risk of being prosecuted if the insolvency company find out you are doing this because you are breaking the law
18 de dezembro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to speak to a member of management today.
We are glad that he was able to offer an explanation why contact took place and to offer you reassurance on the matter as it stands today. It was great to hear you were happy at the outcome of the conversation.
With regards,
Moorcroft Debt Recovery Ltd
Very good. Great.
There very understanding.they make sure all other bills a upto date.
15 de dezembro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd
Moorcroft is a company that does not…
Moorcroft is a company that does not exercise due diligence with the people it peruses for debts. Moorcroft acts on behalf of fraudsters who make unlawful demands for money without bothering to check if the money was lawfully owed.
15 de dezembro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd
Extremely helpful supportive personnel
Extremely helpful supportive personnel. I was understood. Offered support and alternative solutions. The issue was successfully resolved expertly.
8 de dezembro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Really listened to me and was helpful
Really listened to me and was helpful
8 de dezembro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Moorcroft listened and Andy was helpful…
Moorcroft listened and Andy was helpful in agreeing a workable solution
8 de dezembro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Don't be taken in by them or give them…
Don't be taken in by them or give them any personal details..They are scammers
3 de dezembro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd."
Online app is very helpful
Online app is very helpful. Online accounts allows some degree of control which is welcome at a difficult time. Thank you
26 de novembro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Date Change Of Direct Debit
I wanted to change, the date, that my direct debit went out of my bank account, to Moorcroft Recovery, and bring it forward. So, I rang them up, and after going through some checks, on the automated system, I was put on hold, for a short while. Then, I was connected to an advisor. He checked my identity details, and asked me, why I was calling. I explained, and it was okay with him, to do the change, so he took me through the process, of getting the direct debit date, changed. He was professional, efficient, and polite, and explained everything to me. He also checked my outgoings, and my budget, which was thoughtful, and patient, of him, to help make sure, that I could still afford to pay, the direct debit amount, I was paying. He explained to me, that I could get a free budget check, done, if I was struggling, to cope, with all my outgoings, which was also good, of him. The whole experience was smooth, and thorough. Thank you very much, for your excellent service.
21 de novembro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
The adviser I spoke to was very…
The adviser I spoke to was very knowledgeable, helpful and wanted to help solve my problem. She listened to me and advised me the best way to solve my problem. A very pleasant and professional telephone call which solved my problem
15 de novembro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
This company is absolutely shocking
This company is absolutely shocking. They failed to take a direct debit payment. I called them up to correct this. I was assured everything was sorted and my payments would go out. They never took the payments, slapped my credit score with a defaults. When contacting about this, the customer service team attempted to gas light me by saying I never contacted them and got this sorted. I assured them I had (I used the phone number from a letter I received from them). Disgusting, you have seriously affected me, even though I tried in good faith to sort this out prior.
*Edit* according to their response they really did try to reach out. This is false. The phone rang once so they could log it as an attempt to contact and immediately hung up.
11 de novembro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried giving you a call to discuss your experience but haven’t been able to get through.
While we do not feel that your comments accurately reflect the service you have been provided, please be assured we are here to help.
If you would like to discuss this matter further, please contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
With regards,
Moorcroft Debt Recovery Ltd.
Really helpful and friendly…
Really helpful and friendly staff/customer service. Very understandable and very patient.
10 de novembro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
An Excellent Service.
From the initial contact Moorcroft have been very supportive. I have spoken to several Members of the team, each and every time they have all been very professional, curtious and respectful
They have all been very helpful and have proactively listened effectively. No hard sell whatsoever.
Throughout the initial contact we were able to set up a workable repayment schedule and Moorcroft set up the Direct Debit at the agreed amount and the payments commenced on the date has agreed.
When I requested a copy of the administration or balance of the amount outstanding Moorcroft Staff responded positively and processed what I requested. I received these through the post within a reasonably satisfactory timeframe.
Moorcroft have always treated me like a Human Being and secured my dignity at all times.
As I am now coming to the final payment of which there has never been a break from the schedule, I would like to thank all of the Moorcroft staff for an excellent job well done...
Respect Moorcroft...
The whole team need to be proud of their traditional values and for the highest Customer Service at all times.. God bless you all..
4 de novembro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Happy about everything.
7 de novembro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
I Would like to say ,a big thank you to…
I Would like to say ,a big thank you to all moorcroft staff I have spoke to over the phone.
They have all been very understanding towards my situations.
Very polite,caring .
They talked me through how they could help me,and we arranged a plan for me.
So again thank you Moorcroft for a 5 star 🌟 service.
Paul
20 de outubro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Phone call out of the blue about a…
Phone call out of the blue about a "Private Matter". Wanted to confirm some personal details to pass "security" yet when challenged who they were they couldnt discuss anything with me. Do these companies honestly believe that members of the public are going to give them personal details over the phone to pass their security? They couldn't even tell me who they were or what their company is about and yet expect me to give out my home address etc
Now that i have done a goolge search on them it turns out to be a debt recovery company but what debt do i have? Couldnt even tell me that. terrible company
22 de setembro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried giving you a call to discuss your experience but haven’t been able to get through.
Just so you're aware, the accounts we work on are passed to us in good faith, on the basis that our client has already tried to get in touch and hasn’t yet been able to resolve things. We’ll typically send a letter to customers first, and may try and call if we don’t hear anything back.
To ensure our customer data remains safe and secure, we’ll always attempt identification & verification checks on all customer contact before discussing the reason we’re getting in touch.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards, Moorcroft Debt Recovery Ltd.
The lady spoke very clear told me…
The lady spoke very clear told me everything she was doing very helpful thank you again 😊
20 de outubro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Excellent service
Excellent service. They listened & they helped & I can't thank them enough. I would definitely recommend this company 100%
21 de outubro de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.