My wife has twice used Motorvogue to purchase Hyundai parts and the service has been poor. They tried to up the price on both occasions reneging on a verbal confirmation on the price they had given an... Ver mais
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Leia as opiniões dos outros
This is my 3rd car from Motorvogue, in Bury St Edmunds. Each car i have had from them, the salesperson (Matt) & the team have been extremely helpful, knowledgeable & professional. Going over and be... Ver mais
I Purchased a Jaecoo 7 at the beginning of October 2026……I part exchanged my vehicle on the understanding that the settlement figure would be paid. However They have missed the deadline settle... Ver mais
I have just taken delivery of my new Alfa Romeo car. This is my fifth Alfa Romeo and I have dealt with Alfa Romeo, Norwich for a number of years. I cannot recommend them highly enough. The Sales M... Ver mais
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Motorvogue offer a vast selection of New Cars & Vans including Jeep, Alfa Romeo, Fiat, Hyundai, SEAT, CUPRA, Renault, Dacia and Abarth. With showrooms in Bedford, Kings Lynn, Northampton and Norwich, we also have over 800 Used models available. Plus we offer the full range of After Sales Services, with manufacturer approved servicing, warranty repairs, vehicle maintenance and MOTs.
Informações de contacto
Kingsthorpe Road 74, NN2 6HE, Reino Unido
- www.motorvogue.co.uk
2,7
Mau
395 opiniões
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Awful customer service
Purchased a used 2021Alfa Romeo Giulia from this dealership. Next day battery was dead. Faulty.
Contacted Motorvogue Bedford. They said if I could get the car started and back to them, they would fit a new battery. They would not recover the car at all as I was not confident it would get back there in the state it was in, so the transportation would be at my cost! Said they would give a tank of fuel as compensation.
When I got the car back there, apparently there was some problem with the company fuel card. They said if I left details they would reimburse me. Despite a number emails to the sales staff and manager, nothing has been forthcoming. Manager hasn't even replied to my emails. I'm afraid I would not recommend them to anyone.
4 de novembro de 2024
Opinião espontânea
Damaged suspension, had to pay to repair and fix badly set ride height
Took my Jeep Grand Cherokee Overland in for recall on replacement fuel pump. That work was done OK, but they did a full vehicle inspection to see what other work they could recommend gets done.
As part of that they highlighted a potentially perishing suspension airbag as a warning only. Upon driving off, suspension warning and car was stuck in offroad1 height, so took back for them to check. They said they couldnt drop the height as the bag was leaking likely due to them lifting the suspension to examine. (Bear in mind they allowed me to drive off knowing it was in Offroad1 and broken already).
Had to pay over £900 to repair, no courtesy car offered and had no car for 2 days.
Upon picking up, suspension didnt seem right, and also seemed to not raise and drop as normal (very slow). They took back in to check over.
After checking the lift/drop seemed OK, but upon driving ride height seemed too high and suspension making loud "slam" over decent bumps as if still too raised.
(complained and they offered me breakdown cover which I dont need, declined).
Took to 3rd party to check, as lost Trust in Motorvogue. Ride height was set too high 138 vs 112.
(Sent update to complaint, no response yet)
Damned shocked and well out of pocket.
I will be avoiding !!
29 de novembro de 2024
Opinião espontânea
Resposta da Motorvogue
Thank you for taking the time to leave a review and share your experience. We sincerely regret that your visit to our dealership did not meet your expectations, and we would like to address the concerns you’ve raised.
When your vehicle attended for the recall, our technician observed that the suspension airbag was showing signs of wear. Unfortunately, due to the nature of the recall work, it was necessary to lift your vehicle on the ramp, which placed additional strain on the already compromised airbag. While we understand how frustrating this must have been, it is likely that this issue would have required attention in the near future regardless. Nonetheless, we regret that it occurred during your visit with us.
To assist you, we discounted the repair significantly as a gesture of goodwill, hoping to minimise the inconvenience caused. We understand, however, that following this repair, you experienced an issue with your vehicle’s ride height and felt the need to take it elsewhere. Regrettably you had not made us aware of this before offering you 1 years free roadside assistance. We apologise for not being able to respond to your email within the 1 hour and 45 minutes before your decision to post your review. Please know that this was not reflective of our dedication to resolving customer concerns.
We always strive to provide the best service possible, and we deeply regret that we did not meet your expectations in this instance.
Once again, we are truly sorry for any inconvenience caused.
A great experience with Motorvogue Bedford
I bought an Alfa Romeo Giulia from Motorvogue Bedford, and the whole process went really well. Faizan provided excellent service (backed up by Harry, who was also great), and was always helpful and efficient, as well as knowledgeable and engaged with the brand and its history. Buying a new car is always an emotional process, not purely a transaction, and Faizan definitely understood that side. Bravo!
15 de novembro de 2024
Opinião espontânea
Resposta da Motorvogue
Thank you so much for your fantastic review. We’re absolutely delighted to hear about your great experience at Motorvogue Bedford. Faizan and Harry will be thrilled to know that their dedication, efficiency, and enthusiasm for Alfa Romeo’s rich heritage made your car-buying journey enjoyable and memorable. Your kind words and trust mean the world to us.
Should you have any questions or need assistance with your stunning new Giulia, please don’t hesitate to reach out—we’re always here for you. Wishing you countless joyful miles and unforgettable journeys ahead! We look forward to welcoming you back to Motorvogue in the future.
Kind Regards.
Nope, no - just don’t bother
I’ve been a customer of Motorvogue Bedford for a few years and have purchased two vehicles from them, I’m not actually sure why though because they they are utterly useless.
I don’t think this is an issue with the staff but much higher up, since being a customer for around 4 years they’ve gone through 3 sales manager's and many many other staff.
I was misled into buying a car on PCP only to discover it was actually a straight loan, so was left without the option of handing the vehicle back, despite having the car serviced there they had details of this. I was driven to a post office get tax on new vehicle because they had forgotten to do it, car had Bluetooth issues and was told to just hope it would resolve itself (I went to another garage instead) when I uncovered a problem with the brakes with a cost you gave of 1500 quid to fix the brake only apology you gave was offering a payment plan, took it elsewhere and had it done for 600 quid.
When I had previous car on PCP and had done under the mileage you tried to tell me I hadn’t so I had to go through all my paperwork to prove this because you were not willing to listen or believe me.
I gave you two chances thinking the second would have been easier but nope, no sorry never again !
18 de novembro de 2024
Opinião espontânea
Resposta da Motorvogue
Thank you for taking the time to provide your feedback. I’m truly sorry to hear about your disappointing experiences with Motorvogue Bedford and the challenges you’ve encountered during your time as a customer.
We take your concerns very seriously and want to investigate this matter thoroughly to address the issues you’ve raised. To assist us in doing so, could you please provide your contact information and details of the vehicles purchased with us. This information will help us review the history of your interactions with our team and allow us to escalate your concerns to the appropriate departments at our head office. Please send these details to our Customer Care team at customercare@motorvogue.co.uk, and we will look into this as a priority.
We value your feedback as it helps us improve, and we hope to work towards resolving this for you.
Kind regards.
Renault Bedford - good experience
We had an excellent start to finish, experience with Stephen and team. We are happy with the service provided and recommend their services.
23 de novembro de 2024
Opinião espontânea
Resposta da Motorvogue
Thank you Amar for purchasing your new car from us and taking the time to write a 5 star review of your experience. It has been our pleasure to meet you to find your perfect car and we are thrilled that you have enjoyed the time spent with Stephen and the team at Motorvogue Bedford. We very much appreciate your kind comments and recommendation and look forward to seeing you again in the future. Kind Regards.
Thank you so much for replacing my…
Thank you so much for replacing my grille and washing and hoovering my car. Fabulous service
20 de novembro de 2024
Opinião espontânea
Resposta da Motorvogue
Thank you Jess for visiting us for your vehicles maintenance and taking the time to give us a 5 star review of your experience. It was a pleasure to see you and look after your vehicle and we very much appreciate your kind words. We look forward to seeing you again in the future. Kind Regards.
The service from Faizan was great
The service from Faizan was great. He stayed late one evening and really helped me with my enquiry, questions and took the time to help me find the right vehicle.
Whilst the day of collection didn’t quite go to plan (4 hour delay), it was down to ensuring the vehicle was in tip top condition. Faizan as ever went the extra mile to ensure I left with the car I wanted, all in good order.
I had an easy and pleasant transaction from start to finish, and wouldn’t hesitate in recommending Faizan / Motorvogue 👍
16 de novembro de 2024
Opinião espontânea
Resposta da Motorvogue
Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that Faizan was able to provide you with a great service and assist you in finding the perfect vehicle. It’s great to know his dedication made the process enjoyable, and made sure the vehicle was in the best condition before collection.
We truly appreciate your patience during the collection day and are delighted that everything worked out in the end. Your recommendation means the world to us, and we’re so glad to have earned your trust and satisfaction. If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Enjoy your new vehicle, and happy driving!
I visited Motorvogue in Seat Leon…
I visited Motorvogue in Seat Leon showroom Bedford to pick up my part, I am so happy with Michael who assisted with me with my query, he replaced me with my wheel locking key which I lost, very helpful and polite, the communication was 10/10 and received the new one in a matter of couple of days so therefore very happy customer, I would highly recommend to come and see Micheal in the service department with your service parts query.
13 de novembro de 2024
Opinião espontânea
Resposta da Motorvogue
Thank you so much for your wonderful feedback and for awarding us a 5-star review! We are delighted to hear about your positive experience at Motorvogue SEAT Bedford and that Michael was able to assist you promptly and efficiently with your wheel locking key replacement.
Your kind words about his helpfulness, politeness, and excellent communication mean a lot to us and will certainly be shared with Michael and the team. We are thrilled to know you’re a happy customer and truly appreciate your recommendation.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to welcoming you back to Motorvogue!
Faizan looked after me well on my…
Faizan looked after me well on my recent Stelvio purchase.
2 de novembro de 2024
Opinião espontânea
Resposta da Motorvogue
Thank you for taking the time to share your experience with us. We're thrilled to hear that you felt welcomed and well informed by Faizan in the selection of your new car. It has been a pleasure to meet you and we are delighted to know you are enjoying your Alfa Romeo Stelvio. Please do not hesitate to contact us if we can be of any assistance and we very much look forward to seeing you again in the future. Kind Regards.
Do NOT buy from this Company
I'm on Motability and having mechanical problems so was looking for another SUV. Went into Motorvogue in Bedford Renault, liked 1 of the vehicles and due to having my deposit already been paid, I had to pay the deposit myself. I saw a Salesman (won't mention any names) and had to put £750 down to hold the vehicle i liked, but had to come back when the Motability specialist was back in. Unfortunately i wasn't well enough to get in before the end of the quarter. When I finally got in I was told the Vehicle was no longer available on the Scheme ? Then why did I have put £750 deposit ? Fare play to the specialist he came in on his day off, but I felt rushed into another vehicle, so I rang the Manager the next day and told him I wanted to Cancel due to putting the deposit down for no reason. He agreed a d gave me his email address, so I emailed numerous times was advised he never received anything. So he emailed me, I returned the email about 6 times and nothing he hadn't received any response. 10 days later I rang him again and asked where my deposit was ? He advised he still hasn't received any emails, so he emailed me again so I responded with about 10 emails and he advised he hadn't received anything again ? So I asked for H/O email and phone number, spoke to a lady as it was a Friday she said they will get back to me Monday and I haven't heard anything since ! I'm sick and tired chasing my money from this Company. I will be taking legal advise. Do NOT Leave a substantial deposit with this Company and change your mind. They will keep it and claim the interest on it and lie to you that they haven't received anything
7 de setembro de 2024
Opinião espontânea
Resposta da Motorvogue
First and foremost, we would like to sincerely apologise for any inconvenience this experience may have caused. We are committed to making every step of the process smooth and transparent for our customers.
In terms of vehicle availability, we want to clarify that we are unable to control the supply of vehicles on the Motability Scheme, and our team is required to complete each application in line with the processes mandated by the scheme. We truly regret the unforeseen circumstances that affected your ability to return within the original timeframe, and we understand how disappointing this must have been.
We have also spoken to our accounts team, and your refund has been requested and is in process within the timeline provided. Regarding the communication concerns, please know that we take these seriously; after investigating, I can assure you that we would never disregard customer emails, and we’re here to ensure this issue is fully resolved.
Thank you for bringing this to our attention. If there is anything further we can assist with, please feel free to reach out. Kind Regards
I went here for a Jeep Avenger on…
I went here for a Jeep Avenger on mobility.Nice car,payed £199 advance payment. After a few months I thought I will give them a ring,and to my shock the car i wanted for £199 had went up to £9 hundred and something. And they wanted me to pay the rest of the money if I wanted that car.I told them I can't afford that price,and I ended up phoning mobility to help me.In the end,i cancelledthe car and ask for my money back,after 2 months of asking for my money back.It took me phoneing them 2 to 3 times a week and getting told by employers,I will email the manager I will go talk the the manager.I got told the money will go in my bank in 3 days,3 days turned in to 4 weeks. In the end one of the managers spoke to me and with in a week i got my money back.The company is happy to take your money but not give it back. Yes they have nice car but are they worth the headache after there staff screwed up an application???????
This is my review and what happened to me. Would i recommend using this car company,HELL NO.I went to Peugeot and got a 74 plate car which is bigger and more comfortable and in just 2 weeks of ordering it. Thank you for taken your time to read this and I hope if you do decide to use this company Jeep or any other makes they do,just BECAREFUL and make sure they do it right for you.
12 de outubro de 2024
Opinião espontânea
Resposta da Motorvogue
Dear Matthew,
Thank you for taking the time to share your feedback regarding your recent experience with us. We are truly sorry to hear about the issues you encountered while ordering your Jeep Avenger. We understand how frustrating it can be when expectations are not met, especially when it comes to significant decisions like choosing a new car.
It’s unfortunate that the pricing changes and the communication regarding your refund caused such distress. We aim to provide a smooth and transparent process for all our customers, and it’s clear that we fell short in your case.
Your comments about the staff’s communication and the application process have been noted and will be addressed with our team to ensure we improve our service going forward. We value your feedback, as it helps us identify areas for improvement.
We wish you the best with your new Peugeot and hope it meets all your needs. If you have any further concerns or if there’s anything we can do to make this right, please don’t hesitate to reach out.
Thank you again for your feedback, and we hope you consider giving us another chance in the future.
Kind Regards
They cannot be bothered.
Went to the Bedford
showrooms and walked into the wrong door which was SEAT .
Asked about Hyundai for sale and the guy there decided to take me around . Not realising that he was Seat ,I asked about prices . He had no idea to me to scan the code on the car to get a price ! What a joke !
Eventually he told me he was with Seat .
So took me next door as they had some sort of arrangement. When I asked about the cars it was the greatest struggle for them to tell me and did even bother showing me any cars . They just pointed outside and told me to look .
No common sense, no customer interest , no class and an absolute joke .
My advice is DO NOT GO THERE. Go elsewhere!
You cannot get worse treatment than this .
The only good thing I can say is ,they were polite but simply too damn lazy to help anyone and I was just struggling to get info from them . Completely incompetent . They won’t see me again .
I had already been warned not to go there !
11 de outubro de 2024
Opinião espontânea
Resposta da Motorvogue
Thank you for sharing your experience with us. We genuinely apologise for the poor service you received during your visit to our Bedford showrooms. It’s clear that we fell short of your expectations, and we’re disappointed to hear about the confusion and lack of assistance you experienced.
This is not the level of service we strive to provide, and we take your feedback very seriously. We will address your concerns with our team, and your comments will be used to train our new members to ensure that future customers receive the support and information they deserve.
We understand your frustration and appreciate your honesty. If you’re open to it, we would welcome the chance to make things right. Please feel free to reach out to us directly at customercare@motorvogue.co.uk.
Thank you again for your feedback.
Kind Regards
Just purchased a new Renault Megane via…
Just purchased a new Renault Megane via Motorvogue King's Lynn. The staff gave been absolutely brilliant and Simon Jolly in particular has been so helpful and supportive helping me find my dream car. I would thoroughly recommend them and cannot praise Simon enough.
28 de setembro de 2024
Opinião espontânea
Resposta da Motorvogue
Thank you so much Keith for an amazing review of your experience in upgrading your Renault at Motorvogue Kings Lynn to the Megane E-Tech. We are thrilled to hear that your new car is perfect and we are sure you will enjoy every fully electric mile you travel. Simon and the team will be delighted to hear your kind words and your recommendation is very much appreciated. Thank you for your continued loyalty and we very much look forward to seeing you again in the future. Congratulations on your new car.
Kind Regards
Damaged Renault Zoe sold to me as new car
We purchased a Renault Zoe from Motorvogue Bedford in October 2023 which had 15 miles on the odometer. Within days we found some issues with the car- after many delays and misdiagnosis from Motorvogue it transpired the car had significant accident damage which had been partially repaired prior to first registration, but which left the car in a state which it wasn't able to be repaired locally. Motorvogue accepted a return but then insisted on charging me a 'usage fee' of >£900 for having owned this car and doing just under 3000 miles in it (10% of those miles were done going back to the dealer). There was no compensation for stress and time wasted. We then had to find another car having sold our previous one. Horrible experience with this company and absolutely would not recommend. The car was actually re -sold by Motorvogue to some other poor customer soon after it returned to Bedford in April 2024. When it was up for sale I enquired about the car and its history just to see what they would admit (I asked -what is the condition of the vehicle.. any scrapes or dents, damage etc on exterior or interior of the vehicle?) - and was told it was in excellent condition (just like we were told when they sold it to us). I know don't believe what they told us about having no knowledge of the prior damage to the vehicle.
5 de abril de 2024
Opinião espontânea
Resposta da Motorvogue
Thank you for taking the time to share your experience. We sincerely apologise for the issues you faced with the Renault Zoe and fully understand your frustration. We acknowledge the concerns you’ve raised and regret that the resolution left you feeling dissatisfied.
Regarding the damage, we want to clarify that the vehicle sustained damage during transportation before it arrived at Motorvogue. This damage was repaired by Renault UK prior to first registration, and we were unaware of the repair when the car was sold. However, we can assure you that the vehicle was thoroughly inspected before being remarketed to ensure it met safety and quality standards.
We understand that the delays, miscommunication, and subsequent stress caused by this situation were incredibly frustrating, and we apologise for the inconvenience this has caused. While the usage fee followed standard industry practices, we recognise that the outcome did not meet your expectations.
We appreciate your feedback as it helps us improve, and should you wish to discuss this further, we’d be happy to speak with you directly to better address your concerns. Thank you again for bringing this to our attention.
Kind Regards
Go to another dealer …
If there was a prize for worst customer service worldwide… Motorvogue Bedford would be gold medalists year on year. Just an absolute horrible company from top to bottom. Nobody cares at all. If you’re in a fortunate position to have enough money for a new car, then I implore you to travel a few miles further and use another dealer. I wish I did.
5 de setembro de 2024
Opinião espontânea
Resposta da Motorvogue
Good afternoon, we’re genuinely sorry to hear about your experience and the issues you've faced. We aim to provide the best possible service, and your feedback is important to us. To better understand what went wrong and to address your concerns, could you please provide us with more details about the situation? You can reach us at customercare@motorvogue.co.uk.
We’re eager to resolve this matter and restore your confidence in our dealership. Thank you for bringing this to our attention, and we look forward to hearing from you soon. Kind Regards.
Misleading Prices and High Admin Fees
Be very careful when looking to purchase a used vehicle from a Motorvogue/rogue dealership. When viewing a car from a platform such as Auto Trader, their very high admin fees are not disclosed, which is very misleading, it's only when you enquire or visit, that they then mention this. The prices advertised are not what you pay. Update 13/09/24. Still no action from Motorvogue on updating their ads to correctly display the high admin fees. They continue to deliberately mislead potential customers on vehicle prices when advertising from certain platforms. Update 30/09/24. Motorvogue are still deliberately misleading potential customers. Ads are still not ammended to show full selling price.
*Update* for 2025. Motorrouge are still at it. Seems despite the response below they are still misleading their customers by not disclosing their high fees on some selling platforms including Autotrader. Seems their management don’t really care, well they do, they care about misleading customers that is.
22 de agosto de 2024
Opinião espontânea
Resposta da Motorvogue
Thank you for sharing your feedback. We sincerely apologise for any frustration you experienced during your recent enquiry.
We want to clarify that we do charge a £199 admin fee, which is advertised on our website. However, we understand that this information may not have been as clear as it should have been when you viewed our vehicles on platforms like Auto Trader. We’re sorry for any confusion this may have caused.
Your feedback is valuable, and we will be passing it along to our management team to ensure that we improve our communication across all platforms. Our goal is to make sure all customers feel fully informed and confident in their decisions when purchasing a vehicle from us.
If you'd like to discuss this further or if there’s anything else we can assist you with, please feel free to reach out to us directly.
Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Without doubt the worst aftersales service
Motorvogue Norwich. Without doubt the worst aftersales i have ever received from a car dealership. I've tried twice to get my Tucson serviced by my local independent garage but on both occasions parts dept. at Motorvogue was either closed or not willing to supply parts required for the car to be serviced. So I decided best approach was to drive all the way to Motorvogue to get the parts myself so that my local garage would be able to complete the service. Today car in for attempted service again (third time) only for me to be informed that the oil filter they sold me was the incorrect one. I then had to drop everything and drive back to Motorvogue to get the correct oil filter. I asked the Service Manager if they would be prepared to compensate me for all the inconvience and petrol, not a chance!! Personally, I think they are trying every trick in the book to stop cars being serviced by independent garages?
23/08/24
"Unfortunately, due to staffing challenges, it was necessary to close our trade counter for a time and during that period alternative options were provided to your independent garage however not deemed suitable."
Please advise on alternative options?
Here's what actually happened:
26th July service booked - my local garage rang motorvogue early only to be advised that parts dept, was shut (service cancelled)
6th August service booked - my local garage rang motorvogue early only to be advised that nobody was available in parts to take the call and that they would be called back. My local garage called again at midday only to be told the same excuse. Nobody from parts ever called them back on that day (service cancelled)
Yes or No will suffice to this question. Do you think I should be compensated for the incompetence of motorvogue forcing me to make x2 trips to get parts for a service just because I'm having it done by an independent local garage and because motorvogue are incapable of providing parts required?
Finally to any motorvogue customer reading this review, these are the savings I made by going to an independent garage:
motorvogue service = £465
I paid £198 for labour at my independent garage and £90 for genuine Hyundai parts = £288
That's a saving of £177!!
And remember, you DO NOT invalidate your warranty as long as genuine parts are used.
23 de agosto de 2024
Opinião espontânea
Resposta da Motorvogue
Thank you for your updated review and for giving us the opportunity to address your concerns in more detail.
Firstly, I would like to explain that due to the recent retirement of our Parts Manager, we have not had the resources to provide a trade counter service. While we are not obligated to offer this, we understand its importance to our customers and are actively recruiting additional support in our parts department to reinstate this service. In the meantime, we provided the details of alternative suppliers who could assist your independent garage to ensure minimal disruption.
The process of ordering parts is indeed lengthy, as it involves sourcing the correct part number for your vehicle, placing the order, receiving the delivery, bringing the item into stock, confirming its arrival, and handling the invoicing and payment. It's important to note that the particular part in question had a minimal value to us, less than 10p, highlighting that our priority is to assist our customers rather than profit from parts sales.
While we appreciate the savings you made by using an independent garage, it’s important to recognise that such garages, while using genuine parts, are not equipped to perform crucial checks like recalls or software updates from the manufacturer. These updates require specialised equipment and trained technicians, which is reflected in the pricing of our services.
Finally, regarding your visit, we must address the conduct observed at our dealership. We maintain a respectful environment for our staff and patrons, and due to the manner in which our team was spoken to, including the use of obscenities, we respectfully request that you seek the assistance of an alternative Hyundai dealership for any future warranty repairs or parts supply, should your independent garage be unable to source them.
We value all our customers and strive to provide the best service possible, and we regret that we were unable to meet your expectations on this occasion.
Failed to Order
I ordered a new Abarth, a now discontinued car 2 months ago. This process was good but ....
I visited this week to see what was happening to my order to be told there was no order. The ordered had not been placed despite a deposit being left and finance agreed. This was not an isolated case
Since the car is now discontinued, there was no option to re- order.
The original salesman had left, only recently, and the manager made cursory noises about trying to source an alternative vehicle. After 24 hrs they said they could not and refunded my £1500 deposit.
Absolute farce! I have now got 1 month to source a different vehicle before my current vehicle needs to go back.Will never use again.
16 de agosto de 2024
Opinião espontânea
Resposta da Motorvogue
Dear Mr Russell,
Thank you for sharing your feedback with us. We sincerely apologise for the experience you’ve had with your Abarth order. We completely understand how frustrating and disappointing it must have been to learn that your order was not placed, especially after leaving a deposit and securing finance.
This situation is certainly not reflective of the standards we strive to maintain, and we regret the inconvenience and stress it has caused you. The departure of the original salesperson should not have impacted your order, and we are currently reviewing our processes to ensure such an oversight does not happen again.
We understand that the discontinuation of the Abarth leaves limited options, and we are sorry we couldn’t secure an alternative vehicle for you. We’re also aware of the time pressure you’re under to find a replacement vehicle and sincerely regret any inconvenience this has caused.
If there is anything we can do to assist you in finding a suitable vehicle as soon as possible please contact us so we can try to make this right.
Once again, we apologise for the issues you’ve faced and hope to have the opportunity to regain your trust in the future.
Kind Regards
Motorvogue Norwich - Avoid!
So - I bought a brand new Jeep Compass from a very slick salesman in 2023.
5 miles on the clock. Less than a year in, I had to have it in to get the seal between the gearbox and engine replaced as it decided to drip oil all over my drive.
It took nearly 3 months for them to get the part, take it in, and replace it.
3 months of dripping oil and topping up, with a particularly well meaning but unhelpful service team who made lots of promises but did not deliver. I eventually had it serviced after a year (again took ages to get it booked in) and during the service, we mentioned the center console was broken. As a matter of good will, they promised to replace it.
3 months in and they cannot even tell me when it’s going to be here, never mind fit it.
All of this is after I had to call. Never called back by them - always on my dime.
I would rather eat my elbow than buy a jeep or anything from them again.
15 de agosto de 2024
Opinião espontânea
Resposta da Motorvogue
Thank you for taking the time to share your experience, and we sincerely apologise for the frustration you've encountered. We understand how disappointing this situation has been for you, especially having purchased a brand-new vehicle.
Regarding the issues you've faced, we want to clarify a few points. The delay in receiving the parts, such as the seal between the gearbox and engine, was unfortunately beyond our control as we rely on the delivery of genuine manufacturer parts for warranty repairs. We understand how inconvenient this has been, and we truly regret that it took so long to resolve the oil leak.
As for the centre console armrest, we did notice and highlight this fault during your service visit because we are committed to providing good service and ensuring any issues are addressed free of charge under the vehicle’s warranty. However, this is not a common part to replace, which is why we've faced delays in getting it from the manufacturer. Having checked on the current status, we anticipate that the armrest should arrive in around two weeks.
We apologise for the lack of communication on our part during this process. Your feedback is extremely valuable, and we will take it on board to improve our service and communication moving forward.
Once again, we are sorry for the inconvenience and frustration this has caused, and we appreciate your patience as we work to resolve this. Our service team are here to support you and ensure that your vehicle is properly taken care of. Please don't hesitate to contact us if you have any further concerns.
Kind Regards
Superb Dealer, really impressed
Just happened to be walking past, popped in and came out with a superb new Compass Jeep! Superb vehicle. Faizan was excellent, very professional and helpful and made everything very straight forward and managed the whole process seamlessly. Really good in comparison to other car dealers. General atmosphere in dealer very nice. Put together a very good package for us.
My only negative, not related to Faizan who was great, but to Jeep is the car comes with no spare tyre or charging cable which when you are spending that much momey is not good. Also why not at least charge the battery of the car before you get it?!
7 de agosto de 2024
Opinião espontânea
Resposta da Motorvogue
Thank you so much for your 5-star review. We're thrilled to hear that you had such a positive experience with us and that Faizan made the process of getting your new Jeep Compass so seamless and enjoyable. Your feedback means a lot to us, and we're glad that you felt welcomed in our showroom and confident in your choice of new car.
We appreciate your comments about the spare tyre and as you've noticed, many new cars, including the Jeep Compass, now come with a tyre repair kit instead of a spare wheel. This choice helps save space and reduce the weight of the vehicle and its emissions, which is standard in the industry. However, we understand that some customers prefer having a spare tyre, and Faizan would be more than happy to assist you with the purchase of one if you'd like, and to source a charging cable dependant on the type of charger being used. We also apologise for the battery not being charged before delivery. This feedback is invaluable, and we’ll ensure that it’s addressed moving forward.
Thank you again for your kind words and for choosing us. We’re here to assist you with anything you need and wish you many happy miles with your new Jeep Compass!
Kind Regards
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