myRobotcenter GmbH Opiniões 

909
TrustScore: 2 em 5

2,1

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Classificada 2 em 5 estrelas

Apres deux années d'utilisation avec satisfaction, ces jours dernier comme les précédentes saisons, j'ai voulu le remettre en fonction, mais voila la charge ne se fait plus. Le SAV n'est pas joignable... Ver mais

Classificada 5 em 5 estrelas

Sehr gute und sichere Verpackung für ein empfindliches elektrisches Gerät. Wenig Kunststoffverpackung, aber sehr stabile Kartonage. Gerät als Vorführmodell gekauft, hatte wenig Gebrauchsspuren. Sicht... Ver mais

Classificada 2 em 5 estrelas

Ich habe den Saugroboter am 10.08.2021 bei myRobotcenter gekauft mit einer insgesamt fünfjährigen Garantie. Jetzt ist das Gerät defekt und ich habe das per Email der Firma mitgeteilt und um Reparatur... Ver mais

Classificada 2 em 5 estrelas

Commander un aspi robot tesvor celui ci a été envoyé rapidement mais ne me convenait pas, retour sous garantie satisfait ou remboursé, il est parti de chez moi le 27janvier, reçu chez eux le 3 février... Ver mais

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2,1

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TrustScore: 2 em 5

909 opiniões

5 estrelas
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1 estrela

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2,1

Todas as opiniões

(909)

0 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Unfulfilled order- supply chain, misrepresentation

I ordered i7 plus 4 weeks ago, supply chain issues again form the basis of their failure to fulfill the order.
That said, I can in the current electronics climate accept that can be the case, but I do not accept misleading sales tactics by stating on your web site that it’s ‘in stock’ last few remaining knowing you have zero stock and major supply chain delays.
Be honest, state out of stock, it’s otherwise known as misrepresentation legally to knowingly claim you have stock and take payment for something you do not or cannot fulfill.

14 de abril de 2022
Opinião espontânea
logótipo da myRobotcenter GmbH

Resposta da myRobotcenter GmbH

Dear user "Jason Preston", thank you for your review and comment. We are very sorry that there was a delay on the part of the supplier and that you therefore still have to wait a long time for the product. The original mentioned dispatch date was confirmed by our supplier. For this reason, we apologise for this inconvenience. Based on your email from April 19, 2022, we immediately cancelled your order and refunded the money.
Best regards, myRobotcenter


Politely request - We would like to transfer your rating to myRobotcenter UK as the order was not placed via myRobotcenter Germany. Many thanks in advance for your consideration. Best regards, myRobotcenter

Classificada 1 em 5 estrelas

A fuir

Je mets une étoile car il n'est pas possible de mettre moins. Une commande qui n'arrive jamais des excuses bidons mettant en cause la crise sanitaire.... j'attends d'être remboursée... A FUIR !!

Nous sommes le jeudi 5 mai. Toujours pas remboursé. Ce site est une grosse arnaque. PayPal contacté ce jour pour règlement du litige. De plus j'ai déposé une plainte internationale en ligne.

13 de abril de 2022
Classificada 1 em 5 estrelas

#948133

#948133: pre ordered in November and canceled 5 months later. got sick of all the promises of the delivery dates and lack of communication. When I asked for my money back paid 1200 euros and I was minus 70 euros when I finally got the refund. (exchange rates)
Stay clear of this scam as they don’t have the items nor do they intend to deliver they just like to keep your money in there bank

9 de abril de 2022
Opinião espontânea
logótipo da myRobotcenter GmbH

Resposta da myRobotcenter GmbH

Dear reviewer "Dave Roberts", thank you very much for your review and the comment published here. We understand your displeasure, of course, and would like to provide the following feedback on your review.

The order was placed on Nov 2, 2021. According to the information in our webshop, this was a pre-order with a later delivery date. Our customer service has informed you about the delay in delivery on the part of the manufacturer. We understand your annoyance about the delayed availability of the goods - nevertheless, we had to inform other customers besides you who had ordered the same product about the delivery situation.

A PayPal conflict was created on your part (March 21, 2022) and our accounting made the refund on the same day.

If we can advise you on an alternative model or offer for a robotic lawnmower, we would be very pleased to hear from you.
Best regards, myRobotcenter

Classificada 1 em 5 estrelas

Finger weg!! Sensoren sind Verschleiß

Ich habe eine Neato D3 mit 5 Jahre Garantie gekauft. Nach 4 Jahren hat der Robot eine Fehlermeldung, dass die Sensoren kaputt sind. Die Sensoren wurden regelmäßig 100% gereinigt und zur Garantiereparatur geschickt. Das Ergebnis: Batterie und Sensoren müssen getauscht werden, Kosten 226 EUR mit MwSt. Die Batterie ist schwacher, aber schafft 25Min Reinigung. Was mich verärgert hat, sind die Sensoren. Die Ursache ist nicht ganz klar, aber die muss man tauschen und ist ein Verschleißteil! So ich muss zahlen, obwohl ich Garantie habe. Nach eine Beschwerde habe ich eine Ermäßigung bekommen und sollte 154 EUR mit MwSt zahlen. Das habe ich abgelehnt, weil die Ursache eigentlich lauf denen nicht klar ist.

Eine Meldung auf Verbraucherzentrale ist raus.

Bitte nicht etwas bei myRobotcenter kaufen. Wenn dann alles ein Verschleiß ist und die Ursache nicht klar ist, dann könnt ihr euren Geschäft schließen.

2 de março de 2022
Opinião espontânea
logótipo da myRobotcenter GmbH

Resposta da myRobotcenter GmbH

Guten Tag User „Bimmer“,
vielen Dank für die Bewertung und den abgegebenen Kommentar. Wir bedauern sehr, dass es zu diesen Problemen bei der Abwicklung der Reparatur kam und die Hersteller-Servicestelle letztendlich nicht wie gewünscht die Ausführung machen konnte. Neato Robotics wickelt sämtliche Reparaturen über deren Servicepartner ab. Wir selbst sind nicht autorisiert, die Geräte von Neato zu reparieren. Die Fach-Werkstätte hat die Sensoren geprüft und dabei eine Unregelmäßigkeit festgestellt. Um einen zuverlässigen Einsatz weiterhin zu ermöglichen, wurde ein Tausch vorgeschlagen. Sensoren sind dazu da, Hindernisse / Absätze etc. zu erkennen. Das Gerät muss nicht aufgrund dessen entsorgt werden.

Unser techn. Verkaufsleiter hatte telefonisch versucht Ihnen den Sachverhalt zu erklären. Auch wir sind an einer zufriedenstellenden und klärenden Lösung für Sie interessiert. Sofern dies für Sie noch interessant ist, wird Sie dieser Woche nochmals unser Verkaufsleiter kontaktieren und wir prüfen, welche Möglichkeiten wir bieten können.

Beste Grüße, myRobotcenter

Classificada 5 em 5 estrelas

Telefonischer Kundenservice war sehr…

Telefonischer Kundenservice war sehr freundlich. Im tel. Gespräch konnten unsere Ansichten besprochen bzw. geklärt werden. Im Vorfeld gab es unterschiedliche Ansichten zu deinen defekten Vacuummotor im Auffangbehälter.

25 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I can't fault the service from…

I can't fault the service from myRobotCenter. Ordered a Roborock S5 Max from their website 10 days ago and product arrived yesterday morning well packaged in great condition.

5 year extended warranty is a nice touch as well and they include a free UK plug lead since these products are shipped from Austria and come with a 2 pin plug.

Initially after reading the reviews I did email the support team at myRobotCenter to confirm they had stock of the item i ordered. They responded within an hour saying they did and gave me an estimation as to when the order would be despatched. All of which was spot on.

If you are worried about ordering an item due to reading the other reviews give support a shout they are very helpful.

Order # WS-400517974

22 de fevereiro de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

Ordered an Roborock S5 Max

Ordered an Roborock S5 Max in January. When placing the order the delivery time was between 3 to 5 working days. It has now have been waiting 3 weeks. After chasing this up I was promised that it would arrive no later than the 18th Feb. I'm still waiting with no delivery estimate in sight. And reading upon other complaints I have seen that the company apologises and then ask customers to return to buy something else. What a joke. No pride in their service and no customer service.

Update. After finally receiving the product, it is Amazing. I keep thinking why I didn't order a robot vacuum earlier. The mapping of each floor, zone and mopping service is amazing. I vacuum only once a fortnight to get to the difficult spaces. Not receiving 5 stars due to the delay in delivery and lack of customer service.

18 de fevereiro de 2022
Opinião espontânea
logótipo da myRobotcenter GmbH

Resposta da myRobotcenter GmbH

Dear user "Paco", many thanks for your review and your comment. There was a delivery delay from our supplier and unfortunately, you got no order update with this information.

Your order was dispatched on Feb 15, 2022 and based on the tracking information the parcel has been delivered on Feb 21, 2022 at 12:46.

We hope you will enjoy using the Roborock. We also hope that it will satisfy your expectations and save you a lot of work. But if you still want to return the product, please use our online return form. However, we would be happy if the Roborock could stay in your home.

Regarding communication, we take the criticism very seriously and are already working on a solution. We would like to apologise once again for any inconvenience caused.

Best regards, myRobotcenter

Classificada 2 em 5 estrelas

Commander un aspi robot tesvor celui ci…

Commander un aspi robot tesvor celui ci a été envoyé rapidement mais ne me convenait pas, retour sous garantie satisfait ou remboursé, il est parti de chez moi le 27janvier, reçu chez eux le 3 février. Depuis pas de remboursement, nouvelles difficiles à avoir. J'attend encore un peu, je pensais changer juste de modèle et reprendre chez eux mais j' ai un doute du coup

15 de fevereiro de 2022
Opinião espontânea
logótipo da myRobotcenter GmbH

Resposta da myRobotcenter GmbH

Chère Reviewer "Melle céline mordelet"

Merci pour votre critique et commentaire. Nous nous excusons pour le désagrément causé et nous aimerions fournir les commentaires suivants sur l'évaluation :
Vous avez été en contact avec notre équipe du service clientèle par e-mail. Nous avons organisé le ramassage pour le 27 janvier et notre équipe de comptabilité a effectué le remboursement le 18 février.

Nous serions heureux de vous fournir un autre produit. Si vous souhaitez obtenir des conseils sur les produits de notre part - veuillez contacter notre équipe du service clientèle.
Salutations, myRobotcenter

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